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Effectiveness in Supervision

By,
Hiren Vakil
Objective
 Help to do job in a more professional manner, influence the behavior of
other through effective motivation & leadership.

 Develop creative thinking power & have better self-knowledge.

 Reduce waste, improve productivity, cut cost, produce good quality


product/service.

 Combine tech. & authority for positive results.

 Understand the future roles.


Element of Effectiveness
Concern for People

Concern for
Concern for Self
Productivity
1. Concern for Self
 Think for self development.

 Think for your intellectual development.

 Think for your skill development.

 Career growth.

 Physical Fitness & Mental Fitness.


Thought ….
People are born with talent not with
skills.
2. Concern for People
 Friends.

 Family.

 Relatives.

 Colleague.

 Society.

 Environment.
2. Concern for Productivity
 Quality.

 Cost.

 Wastage.

 Performance.

 Profitability.

 Customer Service.
Thought ….

Learn to Inspect.. What you expect..


Thought ….

Maintain your Grace…


One Man makes the difference –
The Leader
The Role of the Supervisor
 Leader
 Motivator
 Decision maker
 Problem solver/troubleshooter
 Communicator
 Speaking
 Writing
 Reading
 Listening
 Coordinator (with Internal & External Bodies)
 Planner
 Self Starter/Initiator
The Role of the Supervisor
 Change Agent
 Coach/Trainer
 Counselor (Advisor)
 Care Taker
 Team Builder
 Time Manager
 Visionary
 Listener
Self Checklist
 Do you mix with People?
 Do you know your Job?
 Do you seek other’s Idea?
 Are you dependable? (Trust worthy)
 Do you Learn everyday?
 Do you accept Criticism?
 Do you Communicate Well? (Clarity of words)
 Do you manage your time?
 Are you Optimistic?
 Are you Alert always?
Set personal and professional goals

 Write down your goals


 Discuss with your supervisor and your team
 Review often
Effective behaviors
 Patience
 Tolerance
 Sensitivity
 Empathy
 Decisiveness
 Sense of humor
Decision Making
 Be truly open-minded

 Avoid taking sides

 Recognize your own bias

 Don’t let titles or prestige influence your decisions

 Avoid absolute wordings in your decisions


Questions to ask before making a
decision
 Do I have enough information to make a decision?

 What would be the worst possible result if I make that


decision?

 Do I need to make a decision at this time?

 Am I the best person to make the decision?


Don’t be afraid to take a risk
 Make that tough decision

 Believe in it and promote it

 Sell it
Communication Skills
 Present one idea at a time
 Keep it simple
 Make it brief
 Personalize it to the other person
 Use the right tone of voice and body language
 Get acceptance of each idea
 Respond to the emotions of the person
 Appreciate your listener’s concerns
 Encourage listeners to express themselves
Steps to improve listening skills
 Ask questions
 Concentrate – stay focused
 Identify the main idea
 Listen for the rationale
 Listen for key words
 Organize in your mind
 Take notes
Role of the Facilitator
 Stay calm – don’t take sides

 Keep on the agenda

 Start and end the meeting on time

 Encourage participation
Praise with a reason
 Mean what you say

 Balance your praise

 Immediately after the event

 Public or private
Change...
 Only Weak Leader react to change, strong Leader create
change.

 Change is not your enemy, unless you choose to make it


your enemy.

 Change is growth, change is life, Relish it, live it, Create it.

 Change Habits.
Sell the change
1. Present the change to employees in clear and specific
language

2. Put your ideas in a positive, constructive light

3. Stress your willingness to help employees adapt

4. Ask employees how they plan to deal with it

5. If change has unintended results, be open to review


Supervisor Job
 Prepare for performance excellence.

 Assuring performance excellence.

 Celebrating performance excellence.

 Creating a climate for continued excellence.

 Preventing and managing conflicts.


A Leader
 Educates.

 Motivates

 Communicates

 Supports

 Leads Changes

 Turns every situation into a learning experience.


A Leader

Leadership is the result of strong


Willpower, Hard work, Vision and
choosing the right priority…
Morale Boosting Element
 Respect. (From Colleagues & Seniors)
 Remunerations
 Recognition
 Responsibility
 Personal Factors
 Clean & Healthy working conditions
 Cheap & Nutritious food
 Good Medical facility
 Free/Subsidised Transport/ Housing
 Recreation Facilities
A leader as a Coach
 Builds positive relationship.

 In frank and critical, but not threatening.

 Is a keen observer.

 Known's how to ask questions and evaluate answers..

 Create a “Can do” attitude in the employee.


Exercise

How many squares in the picture?


Answer
55
Solution;
Square 1 x 1 = 25
Square 2 x 2 = 16
Square 3 x 3 = 09
Square 4 x 4 = 04
Square 5 x 5 = 01

55
Trust People
Start treating your people as grown-
ups, give them responsibility and
authority , trust them, 96% of them
are honest.
Thought….

 Before doing or planning anything, think for a minute about


the work.

 Concentration of work required otherwise people will


takeover the opportunity.
What do you see?
The Black Spot Syndrome
 We always see the black spot & we always miss all the
white space around it.

 Learn to focus yourself on the positive aspects of life.

 Learn to focus on your strength rather than weakness.

 Negative attitudes, Negative self-image & Negative self-talk


have never made a successful leader or person.
Managing Your Time
 What are some timewasters?
How to manage your time
 Prioritize your work
 Assess how you are currently spending your time

 To do lists

 Plan your tasks daily

 Evaluate time management several times during the day


Thought….
 The bad news is “Time Flies…
The good news is “You are the Pilot”….

 God provides us 86,400 Second daily as an amount, and


take back at the end of the day. It’s on us either to utilize it
or waste it.
Exercise
How many Tigers, you saw in the
picture?
Answer

16
Do’s & Don’t
Do’s
 Lead from the front.
 Encourage the creative ideas.
 Positive thinking.
 Be proactive
 Trust subordinates
 Be natural (Informal)
 Spend more time with your employees.
 Always guide.
 Take timely decision.
Do’s & Don’t
Do’s
 Listen…Listen….Listen
 Keep Smiling Face.
 Do as you say.
 Take the bold decision.
 Develop “we” attitude.
Do’s & Don’t
Don’t
 Don’t take the back seat.
 Don’t suppress new ideas.
(don’t remain Traditional)
 Don’t have negative attitude.
 Don’t be reactive.
 Don’t distrust subordinates.
 Don’t be artificial (formal).
 Don’t keep away from your employees.
 Don’t always criticizes.
Do’s & Don’t
Don’t
 Don’t prolong the decisions.
 Don’t keep the castor-oil face.
 Don’t keep double standards.
 Don’t get carried away by feelings.
 Don’t have the “I” attitude.
Thank You….