Perform Quality Assurance

PERFORM QUALITY
ASSURANCE
Project Quality Management

Based on PMBOK Fifth Edition
KNOWLEDGE AREAS INITIATION PLANNING EXECUTION MONITORING AND CONTROL CLOSING
35. MONITOR AND CONTROL
1. DEVELOP PROJECT 3.DEVELOP PROJECT 27. DIRECT AND PROJECT WORK 46. CLOSE PROJECT OR
INTEGRATION
CHARTER MANAGEMENT PLAN MANAGE PROJECT 36. PERFORM INTEGRATED PHASE
WORK CHANGE CONTROL
4.PLAN SCOPE MANAGEMENT
5. COLLECT REQUIREMENTS 37. VALIDATE SCOPE
SCOPE
6. DEFINE SCOPE 38. CONTROL SCOPE
7. CREATE WBS
8.PLAN SCHEDULE MANAGEMENT
9. DEFINE ACTIVITIES 39. CONTROL
10.SEQUENCE ACTIVITIES SCHEDULE
TIME 11.ESTIMATE ACTIVITY
RESOURCES
12.ESTIMATE ACTIVITY DURATIONS
13.DEVELOP SCHEDULE
14. PLAN COST MANAGEMENT
COST 15. ESTIMATE COSTS 40. CONTROL COSTS
16. DETERMINE BUDGET
17. PLAN QUALITY MANAGEMENT 28. PERFORM QUALITY 41. CONTROL QUALITY
QUALITY
ASSURANCE
29. ACQUIRE PROJECT
18. PLAN HUMAN RESOURCE TEAM
HUMAN RESOURCE MANAGEMENT 30. DEVELOP PROJECT
MANAGEMENT TEAM
31. MANAGE PROJECT
TEAM
19. PLAN COMMUNICATIONS 32. MANAGE 42. CONTROL
COMMUNICATIONS MANAGEMENT COMMUNICATIONS COMMUNICATION
MANAGEMENT
20. PLAN RISK MANAGEMENT
21. IDENTIFY RISKS 43. CONTROL RISKS
22. PERFORM QUALITATIVE RISK
ANALYSIS
RISK MANAGEMENT
23. PERFORM QUANTITATIVE RISK
ANALYSIS
24. PLAN RISK RESPONSES
PROCUREMENT 25. PLAN PROCUREMENT 33. CONDUCT 44. CONTROL 47. CLOSE
MANAGEMENT PROCUREMENTS PROCUREMENTS PROCUREMENTS
STAKEHOLDER
Project Management
2. IDENTIFY
STAKEHOLDERS
26. PLAN STAKEHOLDER
MANAGEMENT
34. MANAGE
STAKEHOLDER
45. CONTROL STAKEHOLDER
ENGAGEMENT
ENGAGEMENT
PERFORM QUALITY ASSURANCE
Perform Quality Assurance is the process of

auditing the quality requirements and the
results from quality control measurements to
ensure that appropriate quality standards
and operational definitions are used.

TOOLS AND
INPUTS OUTPUTS
TECHNIQUES
1. Quality 1. Change requests

management plan 1. Quality 2. Project
2. Process management and management plan
improvement plan control tools updates
3. Quality metrics 2. Quality audits 3. Project document
4. Quality control 3. Process updates
measurements analysis 4. Organizational
5. Project process assets
documents updates

INPUTS
1. Quality Management Plan
The quality management plan

describes the quality assurance and
continuous process improvement
approaches for the project.

INPUTS
2. Process Improvement Plan
The project’s quality assurance

activities should be supportive of and
consistent with the performing
organization’s process improvement
plans.

INPUTS
3. Quality Metrics
The quality metrics provide the

attributes that should be
measured and the allowable
variations.

INPUTS
4. Quality Control Measurements
Quality control measurements are

the results of control quality
activities.

TOOLS AND
TECHNIQUES 1. Quality Management and
Control Tools
The Perform Quality Assurance process uses the tools and
techniques of the Plan Quality Management and Control Quality
processes. In addition, other tools that are available include;
➢ Affinity Diagram
➢ Process Decision Program Charts (PDCP)
➢ Interrelationship Digraphs
➢ Tree Diagram
➢ Prioritization Matrices
➢ Activity Network Diagrams
➢ Matrix Diagrams

Quality Management and Control Tools

Affinity Diagram

Process Decision Program Chart

Process Decision Program Chart


MOST LIKELY
CAUSE
EFFECT



Prioritization Matrix



Matrix Diagram

TOOLS AND
TECHNIQUES
2. Quality Audits
A quality audit is a structured,

independent process to
determine if project activities
comply with organizational and
project policies, processes, and
procedures

Quality Audits
“Audit” – a planned, independent, and

documented assessment to determine whether
agreed upon requirements are being met.
“Audit’ is associated with a

formal, methodical
examination, review, and
investigation.

2. Quality Audits
SOME PRINCIPLES OF AUDITS
➢ Observes ETHICAL Standards

(INTEGRITY)
➢ CONFIDENTIALITY
➢ INDEPENDENCE
➢ EVIDENCE-based findings
➢ OBJECTIVE CONCLUSIONS
➢ COMPETENCE of auditors

2. Quality Audits
The objectives of a quality audit may include:
➢ Identify all good and best practices being

implemented;
➢ Identify all nonconformity, gaps, and
shortcomings; Share good practices introduced
or implemented in similar projects in the
organization and/or industry;
➢ Proactively offer assistance in a positive manner
to improve implementation of processes to help
the team raise productivity; and
➢ Highlight contributions of each audit in the
lessons learned repository of the organization

TOOLS AND
TECHNIQUES
3. Process Analysis
Process analysis follows the

steps outlined in the process
improvement plan to identify
needed improvements.

3. Process Analysis

OUTPUT
1. Change Requests
Change requests are used to

take corrective action,
preventive action, or to
perform defect repair.

OUTPUT
2. Project Management Plan Updates
Elements of the project management plan

that may be updated include, but are not
limited to:
➢ Quality management plan

➢ Scope management plan
➢ Schedule management
➢ Cost management

OUTPUT
3. Project Document Updates
Project documents that may be updated

include, but are not limited to:
➢ Quality audit reports,

➢ Training plans, and
➢ Process documentation

OUTPUT
4. Organizational Process
Assets Updates
Elements of the organizational process

assets that may be updated include, but
are not limited to, the organization’s
quality standards and the quality
management system.

PLAN QUALITY MANAGEMENT


Perform Quality Assurance

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Perform Quality Assurance

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PERFORM QUALITY

Project Quality Management