ROYAL CARGO INC.

Company Profile
ROYAL CARGO HISTORY

Established in 1978, Royal Cargo has 40 years

of experience in providing specialized logistics
solutions for local and international clients. With
its primary operations in the Philippines and
Southeast Asia, this German/French/Filipino
company now covers the world with its own
network of owned companies and trusted
agents across continents.
VISION AND MISSION

VISION
To be a world-class total logistics provider offering specialized, high quality and cost
efficient logistics solutions promptly, effectively and professionally at all times,
anywhere.

MISSION
We are committed to our customers, our partners in a mutual journey of growth and
success.
We aim to grow and profit with the knowledge that each customer we serve is fully
satisfied.
We adhere to the concept of reliability, competence, competitiveness and integrity.
We are committed to being up-to-date with the latest technology to keep up with the
demands of the global market.
We care for the welfare of our employees, our community and our environment.
GLOBAL REACH
WITH 14 OWNED GLOBAL COMPANIES AND DEDICATED PARTNER
AGENTS, WE PROVIDE SERVICES IN OVER 100 COUNTRIES
 Philippines
 Vietnam
 USA
 United Kingdom
 Singapore
 China
 Hong Kong
 Guam
 Palau
 Cambodia
 Thailand
 Taiwan
 Johor Bahru, MY
 Jakarta, ID
PHILIPPINE OFFICES
20 OFFICES SERVICING THE PHILIPPINES TOGETHER WITH
PARTNERS NATIONWIDE

 Manila  Palawan
 Baguio  Cebu
 Clark  Iloilo
 Subic  Bacolod
 Mariveles, Bataan  Tacloban
 Sta. Rosa, Laguna  Ormoc
 Biñan, Laguna  Davao
 Dasmariñas, Cavite  Cagayan de Oro
 Rosario, Cavite  Zamboanga
 Batangas City  General Santos
RC GROUP OF COMPANIES

Royal Cargo Inc. is an experienced organization providing global logistics services for 40 years and
is present in fourteen (14) countries across continents. We provide specialized logistics services
such as international freight forwarding, contract logistics, cold storage, cold chain, liquid
transportation, pharmaceutical warehousing, projects handling and heavylift transportation.

SUBSIDIARIES

SYSPRO is a reliable provider of customizable Business Process Outsourcing (BPO) solutions to

cover the entire spectrum of any client’s business operations.

TMW does express customs clearances for airfreight cargoes in Manila twenty-four hours a day,
seven days a week with a customs cleared release cycle of three hours after touchdown.

Iris Logistics Inc. is a domestic shipping line whose office is located at the Subic Bay Freeport Zone. It
also serves the air/sea shipping as well as customs clearance, delivery of zone locations.

LIMA Logistics Corporation is at the forefront of Japan trade in the Philippines offering freight
forwarding, customs brokerage, trucking, warehouse services that specifically caters to the needs and
demands of Japanese.
BUSINESS DIVISIONS

FREIGHT CONTRACT LOGISTICS PROJECTS & HEAVYLIFT SPECIALIZED SERVICES

• International Freight • Dry Warehouse • Project Transportation • Life & Sciences

Forwarding (Ocean & • Temperature- and Management • Liquid Transportation
Air) Controlled • Engineering • Business Process
• Domestic Freight Warehouse • Tariff Consultancy Outsourcing
Forwarding (Ocean & • Third Party Logistics • Heavy Haulage and • Shipping Agencies
Air) (3PL) General Trucking • Fleet and Distribution
• Customs Clearance • Nationwide • Cranage and Erection • Car Fleet
and Brokerage Distribution • Barging • Balikbayan Boxes
• Delivery • Rigging, Packing, and
Crating
FREIGHT DIVISION

INTERNATIONAL FREIGHT FORWARDING

Air Freight
Express Service • Priority uplift
• Time definite

Regular Service • Back-to-back shipment

• Considers price and speed

Saver Service • Economy service

• Lower air freight price
• Regular consolidation schedule

Charter Flights • Full and part charter

• Available during peak season
FREIGHT DIVISION
INTERNATIONAL FREIGHT FORWARDING
Ocean Freight
Full Container Load • Door-to-door or port-to-port FCL
(FCL) service

Less than Container • Door-to-door or terminal-to-terminal

Load (LCL) • LCL services covering major markets

LCL Consolidation • Regular consolidation schedule

Value Added Service • Waiver of container deposit

(for FOB Import) • Longer freetime for demurrage and
detention (21 days combination or
14 days dem/14 days det)
FREIGHT DIVISION
DOMESTIC FREIGHT FORWARDING
Ocean Freight
FCL • Own vessel in partnership with MCC
• Departs on fixed schedule
• Brand new reefer and dry containers
• 2x a week sailing to CEB and CDO
• 2nd vessel operational by Q2 with 2x week
sailing to DVO and adding ZAM and GenSan
to the rotation
• Strong relationship with other carriers
LCL Option to co-load or go direct shipping line
Own Vessel M/V Iris Paoay

Air Freight
Commercial • Space allocation with domestic
Service carriers
 FREIGHT DIVISION

CUSTOMS CLEARANCE
• Customs representation in all Philippine Customs
Ports and Airports
• Accredited with Special Economic Zones and Freeport
Zones
• 12 licensed customs brokers
• Online customs clearing thru e2m (electronic-to-
mobile)
• Automated computation of Duty and Tax
• RCW: Customs Clearance module
• 24 hours, 7 days a week operation
• 5 year retention of documents using RCW’s EDOCS
and DMS or longer if required by customer
FREIGHT DIVISION

CUSTOMS CLEARANCE
REGULAR RELEASING (air and sea)
Same day as soon as duty and tax has been paid within BOC official business hours
(8:00am to 5:00pm Monday to Friday),

SGL RELEASING (air and sea)

Same day of arrival as soon as duty and tax has been paid within BOC official business
hours (8:00am to 5:00pm Monday to Friday)

AIR EXPRESS RELEASING SERVICE VIA TMW

Same day of arrival as soon as duty and tax has been paid without any limitation to BOC
official business hours (after office hours, weekends and holidays)

Note: All air shipments with notation of “For Transfer to TMW CBW #182”
gives the customer the option to release the shipment via regular, SGL or
via Express depending on the urgency of requirement
FREIGHT DIVISION

OWN TMW WAREHOUSE AT NAIA 1: EXPRESS RELEASING SERVICE

TMW is a one-stop cargo clearance facility established to

provide release of urgent air cargo shipments

• Fast: 3-hour clearance depending on

- cargo’s availability at carrier’s designated
warehouse
- receipt of complete set of documents
- payment of duty and tax
whichever comes later

• Transparent: No unnecessary miscellaneous

expenses
• Non-Stop: 24/7 operations including after office
hours, weekends, holidays
• Dedicated BOC team
FLEET AND DISTRIBUTION SERVICES
Features
 Flexibility
- provide prime movers for international and domestic freight; trucks for
LCL and air cargo; trucks for dry and temperature controlled and
refrigerated deliveries nationwide via land, RORO, or in containers
 Expertise
Additional 29 brand new prime movers to
- 32 years in handling dry deliveries; and 29 years in cold storage deliveries complement existing truck fleet of 200 prime
- experience in handling valuable, perishable and other types of consumer movers
products
 Transport Management
- 2 shifts of Rescue Team/Motor Pool
- Dispatcher on Duty 24/7
- Journey/Map Road Planning
- e3D (dispatch, delivery, dashboard)
- Unified GPS
Current trucks for distribution is 150
 Driver Management
- Reliever drivers
- Barracks and rest areas in our satellite distribution offices
- Training programs
 Certification
- GDP – Good Distribution Practices
- HACCP – Hazard Analysis and Critical Control Points

500 brand new reefer vans

200 brand new dry vans
CONTRACT LOGISTICS

Existing Facilities
 14 Multi-user Warehouses for Dry Cargo
- Total sqm: 92,766
- Total pallet position: 35,950
 2 PEZA Warehouses
- Total sqm: 21,847
 2 Cold Storage Facilities
- Total sqm: 26,000
- Total pallet position: 29,482
 1 Clinical Trial Facility
- Total Area of 800 sqm
 3 customer dedicated facilities
 5 warehouse management of customers’ facilities

2018 New Facilities

 6 hectare Cold and Dry Warehouse in Plaridel
Cold: 13,440pp; Dry: 8,000pp
Available May 2018
 14,000 pp Sucat Warehouse
 3.5 hectare Cold and Dry Warehouse in CEB
7,000sqm dry warehouse already available
CONTRACT LOGISTICS
Geographical locations of Royal Cargo Warehouses – VISMIN

CEBU City

CDO City

ILO-ILO City

DAVAO City

BACOLOD City
CONTRACT LOGISTICS

Visayas Region: Hernan Cortes, Mandaue City, CEBU

CONTRACT LOGISTICS

Visayas Region: Subangdaku, Mandaue City, CEBU

CONTRACT LOGISTICS

Visayas Region: Cordova, CEBU

CONTRACT LOGISTICS

Visayas Region: Lapaz, ILOILO CITY

CONTRACT LOGISTICS

Visayas Region: BREDCO Port Compound – BACOLOD CITY

CONTRACT LOGISTICS

Mindanao Region: Baloy, CAGAYAN DE ORO CITY

CONTRACT LOGISTICS

Mindanao Region: San Rafael, DAVAO CITY

 CONTRACT LOGISTICS
Proposed Supply Chain Model

Client - RDC

RCI Cebu Warehouse RCI Iloilo Warehouse RCI Bacolod Warehouse RCI CDO Warehouse RCI Davao Warehouse

DC DC DC DC
DC

Outlet Outlet Outlet Outlet Outlet Outlet Outlet Outlet

Outlet Outlet
CONTRACT LOGISTICS

Project Scope - Operational Management

• Domestic freight forwarding of goods from Client’s RDC to RCI

• Receipt of goods from Client’s RDC and other local suppliers to RCI
• Storage of products within the proposed storage system
• Inventory Management including batch/FIFO and any required quarantine
controls
• Order fulfillment according to Client’s specified time parameters
• Distribution of Client’s products to customers (by Land or by Sea)
• Returns Management
• Good Warehousing Practices (GWP) and Environmental Control parameters
• Transportation scheduling and coordination
• All other related administration and reporting tasks
• All activities to be supported by Royal CargoWise (RCW) system
CONTRACT LOGISTICS
Proposed Inclusions/Exclusions
PROPOSAL INCLUSION PROPOSAL EXCLUSION
R Warehouse Space S Product Insurance
R Racking System S Manpower Overtime
R Material Handling Equipment S Gov't. Mandated Wage Increase
R Pallet Rental
R Power, Light & Water
R Manpower
R Office, Furniture & Fixture
R Security Guard
R Communication - Mobile
R Internet Connection
R IT Software & Computer Unit
R Warehouse Management System
R Basic Office & Warehouse Supplies
R Facility & Warehouse Improvement
R Pest Control Services
 CONTRACT LOGISTICS
PEZA Warehouses

Laguna Technov Park

LOCATION SIZE

Laguna Technopark (LTP) 6,600 sqm

Annex

LIMA Export Processing Zone 13,984 sqm

v Lima EPZ
CONTRACT
CONTRACT LOGISTICS
LOGISTICS

Cold Storage Facilities

LOCATION SIZE

Laguna International Industrial Park (LIIP) 7,290 sqm

Cavite 5,200 sqm

Clinical Trial Temperature Controlled Facility

LOCATION SIZE

Parañaque – Clinical Trial depot 414 sqm

Parañaque – Commercial Pharma 400 sqm

Products
CONTRACT
CONTRACT LOGISTICS
LOGISTICS

Warehouse Equipment
• Racking system
• Independent dock levelers
• Independent dock shelters
• Meat-cutting equipment
• Blast freezer
• Electric counter balance trucks
• Hand pallet trucks
• Electric forklift (8 ton capacity)
• 750 KVA stand-by continuous
rated Genset
• Danfoss temperature logger
• CCTVs
CONTRACT LOGISTICS
Nationwide Distribution
We provide Safety, Security, Reliability

Features
 Flexibility
- provide different types of trucks for dry; temperature
controlled; and refrigerated deliveries nationwide using
land transportation, RORO, or in containers
 Expertise
- 32 years in handling dry deliveries; and 29 years in
cold storage deliveries
- experience in handling valuable, perishable and
other types of consumer products
 Transport Management
- GPS, EPOD, Container Tracking
- 2 shifts of Rescue Team/Motor Pool
- Dispatcher on Duty 24/7
 Driver Management
- Reliever drivers
- Barracks and rest areas in our satellite distribution offices
 Certification
- GDP – Good Distribution Practices
- HACCP – Hazard Analysis and Critical Control Points
CONTRACT LOGISTICS
Nationwide Distribution
HSSE Program for Drivers and Helpers
 Defensive Driving Course: 7 training modules

 Journey Management Plan: Road Risk Assessment

 Driver Management: Compliance to customer SOP

Compliance to HSSE policies

 Vehicle Management: Preventive Maintenance Service

 Contractor Management: Compliance to RCI’s Vendor Requirements

DDC Level Up Train the Trainor
100% GPS Compliance
EPOD Program

 Random Drug Testing

 Random and surprise breathalyzer testing

PROJECTS & HEAVYLIFT

PROJECTS & HEAVYLIFT

• Turn-key Project Transportation

• Tariff Consultancy
• Heavy Haulage
• Barging
• Rigging
• Crane and erection

with own equipment

PROJECTS & HEAVYLIFT

CRANES

TRUCKS AND TRAILERS

SPMT
PROJECTS & HEAVYLIFT

PACKING AND CRATING

• Regular packing and crating Tariff for 1, 2,

3, 4 cbm
• Vacuum sealed
• Fumigated wood materials (if required)
• 5-tonner forklift
• Uncrating
• Positioning at factory floor
• Rigging
SPECIALIZED SERVICES

LIQUID SOLUTIONS
• Worldwide door-to-door transportation of
chemical and food grade ISO tanks
• A pool of quality ISO tank containers
• Provides transport of breakbulk items using
flexibags, container lining
• Fully meets safety and environmental standards
of the International Maritime organization (IMO)

SHIPPING LINES AGENCY

• Representation of major shipping lines

• Provides sales and operations services

SPECIALIZED SERVICES
LOGISTICS MANAGEMENT SOLUTIONS FOR CLINICAL RESEARCH
AND DEVELOPMENT

• Air express for sensitive and

time critical shipments
• Warehousing of clinical trial products
• Express distribution nationwide
SPECIALIZED SERVICES

BUSINESS PROCESS OUTSOURCING

• Logistics Documentation Services

- Track and Trace Monitoring
- Export/Import Process
• Back Office Processes
- Accounting
- P.O. Processing and Fullfillment
- Archiving
SPECIALIZED SERVICES

CAR FLEET
 Move people from one location to another with utmost safety,
security, and comfort

 Manage customer’s transportation requirements 24/7

 Experienced and reliable drivers

 Vehicle age not more than 5 years usage

 GPS Monitoring:
Driver’s behavior: harsh breaking, accelaration,
overspeeding, idling, overstaying,
engine on/off
Geo-Fencing: monitors if driver is within approved route

 Vehicle Inspection Checklist (before, during. and after trip)

 Rewards and recognition: Monthly driver’s incentive

(Grooming, Attendance, Compliance, Incidents & Complaints
SPECIALIZED SERVICES
ALL RISK INSURANCE
Royal Cargo Insurance is a value added service which provides financial
protection against “All Risks” of physical loss of a shipment or damage to
a shipment arising from external cause during transportation including:

• Terrorism
• Vehicle Crash
• Piracy
• Employee Theft
• Acts of God
• War and Strike Risks

Premium lower than market rates Key to Peace of Mind

Prompt resolution of claim

Underwriting Agency: Lloyds of London

TOTAL SUPPLY CHAIN SYSTEM:
Royal CargoWise
 ROYAL TRACKPLUS WEBTRACKER

1. Accessible via the Internet – www.royalcargo.com

2. Easy access using as reference HBL or HAWB

3. Provides 7 Milestones – Shipment Order Created
Book to Carrier
Departure Confirmation
PreAlert Sent
Arrival Confirmation
Shipment customs cleared
POD

4. Additional milestones could be added according to

requirement
ROYAL TRACKPLUS EMAIL UPDATE

SYSTEMS GENERATED ALERT

VIA EMAIL OF THE SEVEN (7)
MILESTONES
ROYAL TRACKPLUS MOBILE SOLUTION

Systems generated alert via

APP using iPhone, Android,
Tablet
GSM
Base Prompt for update
Station

Customer/
RTMS Mobile CSR
Service Mobile
Gateway Device

B2B
Gateway
WMS: CARGOWISE ONE
WMS: WAREHOUSE MANAGER
Basic Functionalities Advance Functionalities
INBOUND BARCODE SCANNING
•RECEIVING
•DIRECTED PUT-AWAY
BUNDLING – BOM (Bill of
OUTBOUND Material)

•ORDER CAPTURE
•ORDER CONSOLIDATION CROSS DOCK OPERATION
•DIRECTED PICK & STOCKS ALLOCATION

STOCK TAKE/PHYSICAL COUNT

STOCK TRANSFER LINKED TO LOCAL TRANSPORT

•INTERNAL TRANSFER
•INTER WAREHOUSE TRANSFER
BILLING
ADJUSTMENT

SENDING OF WAREHOUSE
REPORTS - (inventory, stock ediWebtracker – different
movement, utilization) module
WMS: WEBTRACKER

1. Accessible via the Internet – www.royalcargo.com

2. Systems generated Inventory Report via email sent at specific time

3. Easy access using as reference Work Order/Job Number

4. Provides 5 Milestones – ETA/ETD

Receipt or Order Created
Arrival Confirmation
Put away * Sent to Pick

5. Additional milestones could be added according to requirement

ENTERPRISE CAPABILITIES

eHUB. B2E/E2B (Business to Enterprise/Enterprise to Business)

communication interfaces developed, delivered and managed by
WiseTech Global
• Supports industry formats, e.g. EDIFACT, X12, XML, CSV, SAP IDOC, etc.
• Supports most protocols: e.g. FTP, SMTP/POP3, HTTP, SFTP, HTTPS, SOAP, etc.
• Supports customized formats and communication protocols

eAdapter*. Enables to integrate RCW with other systems or trading

partners .
• Full control and flexibility over messaging protocols and middleware
• Single adapter interface for CargoWiseOne modules
• Supports all new RCW XML schemas
• Comprehensive SDK (Software Development Kit)
• Supports integration with external third party systems
• *Suitable for a more extensive 3rd Party/Trading Partners development
CUSTOMER RELATIONSHIP MANAGEMENT

1. Regular Business Review

To assess performance vs. KPIs and customer
expectations
To get customer feedback and business input
To align projections for planning and execution
2. Performance Measurement
6. Employee Engagement Provide performance measurement (KPIs) and
• Establish a system of information Performace reporting tools to monitor and analyze
dissemination to all employees engaged in Review KPI/ECA performance:
handling a customer’s operations procedures RE • Systems generated monitoring of
to ensure understanding of RCI’s performance
Customer
commitments to customer Quality
Satisfaction • Reporting
Assu- (KPI- Monthly metrics, Analysis )
Survey
rance Improved Exemption Management
Process
5. Quality Assurance A tool that focuses on identifying and handling
VAS
Implement and maintain quality service through: situations that deviates from the agreed KPIs
• Approved SOP/work instruction
• Track & audit results
3. Process Improvement

4. Project Management Identify business process gaps to improve

performance:
Consultancy on special customer •Familiarization on customer’s current workflow
requirements providing: and matching with best practices
• Proprietary project management solution • Improvement Initiative Workshops
• Proactive risk management • Orientation on Basic Freight Forwarding, and
Customs Clearance process to customer’s
logistics, and procurement team
HEALTH, SAFETY, SECURITY &
ENVIRONMENT

MAN - People Safety (available; competent; certified; trained; skilled personnel)

MACHINE – Equipment Safety (availability; preventive maintenance; third party certified; road
worthy; GPS monitored)

METHOD – Process Safety (Step by Step procedure; Job Hazard Analysis; HIRAC: Hazard
Identification, Risk Assessment & Control; pre trip & vehicle inspection; documentation; business
continuity program; regular training for natural work team; emergency drills & awareness program
in all levels; protection of priorities – LIFE, ENVIRONMENT, ASSET)

MATERIALS – All materials use for Load securing are certified based on standards. Packaging
materials are aligned with customer & shipping standards. Vehicle parts are based on OUM
specifications; provide PPE: Personal Protective Equipment

ENVIRONMENT – Protecting the environment by not disposing harmful materials to landfill and
its equivalent; management of waste & consumption by monitoring disposal and emission
generated by the company and regularly submitted to DENR.LLDA & other agencies.
Compliance to BFP and implement Environmental (Tree planting) program, etc.
 BUSINESS CONTINUITY PLAN

Emergency Procedures
•In Case of Fire
•In Case of Earthquake
•In Case of Road Block/ Closures or Extreme
Traffic
•In Case of Civil Unrest/ Terrorism/ Major
Security Breach
•In Case of Extreme Weather/ High Winds/
Typhoon/ Flood
• In Case of Transport Strike/ Worker Strike
•In Case of Power Outage
•In Case of Computer Viruses
•In Case of Down Warehouse Management
System
ACCREDITATION

QUALITY, HEALTH,SECURITY, SAFETY, AND ENVIRONMENT

• ISO 9001:2015 QMS – Quality Management System

• Working towards ISO14001:2015 (Target Certification Oct. 2017)

• Good Distribution Practices (GDP) certificate for

Warehousing and Distribution of Pharmaceutical and
Biotechnology Products

• Hazard Analysis and Critical Control Points

(HACCP) accredited

• Good Operating Practice (GOP) certificate

• “AAA” Certification for Cold Storage Facilities in Cavite and

Laguna

• 5S Practitioner
ACCREDITATION

QUALITY, HEALTH,SECURITY, SAFETY, AND ENVIRONMENT

• TAPA (Transported Asset Protection Association)

certified since 2009

• Management of freight security throughout our

facilities at the Head Office and local branches

• Equipped with:
- CCTV System
- Biometric Access Control System
- Intruder Alarm System
- GPS
CURRENT MAJOR CUSTOMERS
CONSUMER
CURRENT MAJOR CUSTOMERS
PHARMACEUTICALS/VETERINARY MEDICINE

LUBRICANTS

POWER SUPPLY
CURRENT MAJOR CUSTOMERS

PROJECTS & HEAVYLIFT

LIQUID SOLUTIONS

LIMKETKAI

Filipinas Palm
Oil Processing
Inc.
CURRENT MAJOR CUSTOMERS
CURRENT MAJOR CUSTOMERSw
COLD STORAGE WAREHOUSE

NIAN’S

DRY STORAGE WAREHOUSE

CURRENT MAJOR CUSTOMERS
WAREHOUSE MANAGEMENT

ABACA
CORPORATE SOCIAL RESPONSIBILITY

CSR PROJECTS
• Tree-planting in Bai, Laguna
• Gawad Kalinga housing
project in Los Banos, Laguna
• Blood Letting program with
Philippine Red Cross
• Feeding program for
Children’s Joy Foundation
AWARDS
• “AAA” rating for cold storage by the Department of
Agriculture’s National Meat Inspection Service

• Best Oversized Cargo Transporter in the Philippines

• Best Cold Storage Operator in Region IV, awarded jointly

by Department of Environment and Natural Resources
(DENR), Department of Agriculture (DA) and Department of
Interior and Local Government (DILG).

• Best Cold Storage Operator in the Philippines, awarded

jointly by DENR, DA and DILG

• Project Logistics Service Provider of the Year (2015),

awarded by Frost and Sullivan

• 11 Goal Zero Years by Shell Philippine Exploration, Inc.

• Expatriate Executive Award (2015) - Mr. Michael K. Raeuber

Group CEO, Royal Cargo Inc.
 VALUE PROPOSITION

• Take advantage of Royal Cargo’s dynamic approach to managing logistics

 Using technology to streamline processes and proactively address

customers’ requirements
 Flexibility in partnering with customers in term of investments that
improve the supply chain, bringing products faster to market
 Compliance with health, security, safety, and environment programs
 Share best practices culled from years of experience in the logistics industry
 Continuous improvement program on key performance indicators (KPI) and operations
processes
 Consultancy service

• Offering a truly one stop shop of logistics services

• Nationwide presence

• A solutions provider
 THANK YOU!

THE TOTAL LOGISTICS SOLUTIONS

PROVIDER
Royal Cargo Building, Sta. Agueda Avenue,
Pascor Drive, Paranaque City, 1704, Philippines
Phone: +63 (2) 333 3000 | Fax: +63 (2) 851 7454
Website: www.royalcargo.com
Email: info@royalcargo.com