Remi Chauveau - French Customer Service Representative

15/05/1991, French
French Driving licence
Languages: French, English, German
IT skills: HTML, CSS, online advertising, PHP, MySQL, CRM solutions

ACADEMIC QUALIFICATIONS

Bachelor of Laws
September 2012
Catholic Institute of Toulouse
31 rue de la Fonderie
31068 TOULOUSE Cedex 7

Tél. : +33(0) 5 61 36 81 22
helene.pomarede@ict-toulouse.fr

Master Degree in Public Finances and Taxation

September 2014
University Montpellier 1
Rue Vendémiaire - Bât E
34961 MONTPELLIER CEDEX 2
Pr. Laurence Weil
Tel:+33(0) 4 34 43 25 90
cora-line.sery@univ-montp1.fr

WORK EXPERIENCE

September 2018 to date

Attending web development online courses
Developing chopbreak.com and other websites

July 2018 – September 2018

Data Analyst at GlobeTech

French Linguist Analyst onsite in Apple EMEA HQ

Developing natural language processing code specific for French market
Provide input and suggestions towards innovating new approaches and new product features
Automating and integrating workflow from diverse systems
Training statistical language models
Meeting daily KPI’s to meet project requirements.

November 2017 – June 2018
Customer Experience Specialist at AIRBNB

Research information and troubleshoot problems using available resources

Answering calls and emails in line with client SLA’s and team KPI’s
Working with internal systems and document each call via a client ticket system.
Contributing to creating and updating a support knowledge base
Being a self-motivated team player with a high level of initiative attention to details and excel-
lent interpersonal skills

April 2017 – November 2017

Technical Advisor at Apple Inc. European Headquarter Holly hill Industrial Estate, Cork

Professional technical troubleshooting expertise of iOS, Smartphone, Tablet, PC and Mac

Customers support via phone, e-mail, chat, webcam
Ability to self manage and work independently in a fast-paced, constantly changing environ-
ment
Time management and ability to multi-task, organise and prioritise
Ability to research and grasp technical information across multiple tools while talking with
customer

October 2016 – April 2017

Telesales Operator AEH France
Telemarketing, distance selling
Overcoming prospect’s resistance
Soft skills-positioning to create need for offering
Giving customers a full breakdown of benefits regarding different plans/products
Enabling customers to commit to stay with the company
Generate sales leads

May 2016 - October 2016

Customer Advisor - Billing Collections Agent Salt SA Lisbon, Portugal
Billing and collections process
Increase customer loyalty
Answer customer inquiries on invoice disputes
Emailing
Negotiate payment solutions with customers to bring accounts back into good standing
Construct individually tailored solutions in compliance with local laws and regulations

June 2015 - May 2016

Financial Adviser Assistant at Allianz - 11 months Internship
Analyse of financial data and business metrics
Business development and customer acquisition
Build detailed financial models, incorporating operational and cash flow forecast
Analyse clients’ financial statuses, budgets and goals
Research and recommend financial opportunities and establish plans
Present and sell suitable financial products and services
Build ongoing relationships with existing clients and attract new business
Build and maintain knowledge on industry news, regulations and best practice

AFFILIATIONS

Web editor and content creator

http://www.lpve.org http://
www.jazztouchradio.fr http://
www.haelkidogo.com http://
www.lenouveaumontpellier.fr http://
www.chopbreak.com

EMPLOYEMENT REFERENCE CONTACTS

Héloïse Terol
Apple Technical advisor
h.terol@outlook.fr
+353838816964

Léah Fouque
Apple Order Administration
lfouque@apple.com
+353838372452

Annegret Winkel
EMEIA Senior Customer Service Representative at Apple
awinkle@apple.com
+353892583354