Remi Chauveau - Customer Experience Specialist

15 Hibernian Buildings Albert Road, T12 K8PT, Cork, Ireland

Phone: +353 85 2557808
Email: remi.chauveau@hotmail.com
Linkedin: https://www.linkedin.com/in/rémi-chauveau-b77a6b2a/

PROFILE
An outgoing and vibrant person living in Ireland with 4 years of international experiences in
customer services, collections, customer care, sales and marketing, working with objectives such
as productivity goals aimed at the company's short and long term achievements. I am a
responsible, creative, self starter and punctual person. I gladly assume the challenges and goals
that your organisation could raise me, with good interpersonal skills, ability to work in teams, work
under high pressure, as well as to solve problems effectively and achieve the goals set by the
company and my work group. I'm a person who likes to learn new things and adapt to changes
with ease.

KEY ACHIEVEMENTS

 Providing excellent customer service : 6 months in a row Apple Technical advisor CSAT
top performer
 Contact centre environment experience : 4 years customer services in Portugal, France
and Ireland
 Strong administrative procedure (data entry, switchboards, database) : Business and
Legal educational background
 Highly adept at presenting different ways to improve customer service
 Microsoft Office Proficient : web developer skills
 Keen attention to details
 Professional and friendly at all times with great energy and enthusiasm

CAREER HISTORY

Freelance web developer From September 2018 to date

 Attending web development online courses

 Developing chopbreak.com | kultbiz.com and other websites
 Website creation using standard HTML/CSS/PHP practices
 Developing customer acquisition strategy Web Marketing
 Content reviewing

Linguist Analyst at GlobeTech From July 2018 to September 2018

 French Linguist Analyst onsite in Apple EMEA HQ

 Developing natural language processing code specific for French market
 Provide input and suggestions towards innovating new approaches and new product
features Automating and integrating workflow from diverse systems

Customer Experience Specialist | Voxpro - Airbnb From October 2017 to June

2018

• Excellent problem-solving abilities

• Strong team spirit with passion and drive to help users and deliver the best in customer
service
 Informations research and troubleshooting using available resources
  Calls and Emails answering in line with client SLA’s and team KPI’s
 Working with internal systems and document each call via a client ticket system.
 Contributing to updating a support knowledge base
 Being a self-motivated team player with a high level of initiative attention to details and
excellent interpersonal skills

Technical Advisor - Apple Inc. From April 2017 to October 2017

 Professional technical troubleshooting expertise of iOS, Smartphone, Tablet, PC and Mac

Customers support via phone, e-mail, chat, webcam
 Ability to self manage and work independently in a fast-paced, constantly changing
environment
 Time management and ability to multi-task, organise and prioritise
 Ability to research and grasp technical information across multiple tools while talking with
customer

Telesales Operator - AEH France From October 2016 to April 2017

 Telemarketing, distance selling

 Overcoming prospect’s resistance
 Soft skills-positioning to create need for offering
 Sales leads generating

Collections Specialist - Salt SA , Lisbon Portugal From May 2016 to October 2016

 Working in a call centre environment, on the behalf of the client, making outbound calls and
receiving inbounds calls to settle outstanding balances on personal and business accounts.
Driven to hit monthly sales targets for debt collections, product promotions and high
balances
 Ensuring that advices are suitable and takes accounts the customers circumstances
 Providing customers with clear informations and make sure they are kept appropriately
informed before, during and after their account has been handle
 Billing and collections process
 Answering customer inquiries on invoice disputes
 Negotiating payment solutions with customers to bring accounts back into good standing.
 Helping elaborating individually tailored solutions in compliance with local laws and
regulations

EDUCATION & TRAINING

Master Degree in Public Finances and Taxation

University Montpellier 1 09/12/2014

Bachelor of Laws
Catholic Institute of Toulouse 09/12/2012

PROFESSIONAL MEMBERSHIPS
Member of the Club Vitae - Clayton Hotel Cork
-Gym and swimming pool
IT SKILLS & LANGUAGES

 French (native), English (fluent), German (basic)

 HTML, CSS, online advertising, PHP, MySQL, CRM solutions, Google Analytics

INTERESTS

Web developing : Freelance coding for chopbreak.com

E-commerce : Online support selling
Running and hiking : Long distance running and mountains climbing
Music: Member of The Jazz Touch www.thejazztouch.com

RECOMMENDATIONS AND REFERENCES

Héloïse Terol
Apple Technical advisor
h.terol@outlook.fr
+353838816964

Léah Fouque
Apple Order Administration
lfouque@apple.com
+353838372452

Annegret Winkel
EMEIA Senior Customer Service Representative at Apple
awinkle@apple.com
+353892583354