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Conseiller De Clientèle

15/05/1991, French
French Driving licence
Languages: French (native), English (fluent), German (basic)
IT skills: HTML, CSS, online advertising, PHP, MySQL, CRM solutions, Google Analytics

CONTACTS

15 Hibernian Buildings Albert Road


T12 K8PT
Cork

Tel: +353852557808

WORK EXPERIENCE

September 2018 to date


Freelance Web Developer

Attending web development online courses


Developing kultbiz.com | jazztouchradio.fr and other
websites
Website creation using standard HTML/CSS/PHP
practices
Developing customer acquisition strategy
Web Marketing
Content reviewing

July 2018 – September 2018


Linguist Analyst at GlobeTech

French Linguist Analyst onsite in Apple EMEA HQ


Developing natural language processing code specific for French market
Provide input and suggestions towards innovating new approaches and new product features
Automating and integrating workflow from diverse systems
Training statistical language models
Meeting daily KPI’s to meet project requirements.
November 2017 – June 2018
Customer Experience Specialist at AIRBNB

Research information and troubleshoot problems using available resources


Answering calls and emails in line with client SLA’s and team KPI’s
Working with internal systems and document each call via a client ticket system.
Contributing to creating and updating a support knowledge base
Being a self-motivated team player with a high level of initiative attention to details and excel-
lent interpersonal skills

April 2017 – November 2017


Technical Advisor at Apple Inc. European Headquarter Holly hill Industrial Estate, Cork

Professional technical troubleshooting expertise of iOS, Smartphone, Tablet, PC and Mac


Customers support via phone, e-mail, chat, webcam
Ability to self manage and work independently in a fast-paced, constantly changing environ-
ment
Time management and ability to multi-task, organise and prioritise
Ability to research and grasp technical information across multiple tools while talking with
customer

ACADEMIC QUALIFICATIONS

Bachelor of Economics
September 2012
Catholic Institute of Toulouse
31 rue de la Fonderie
31068 TOULOUSE Cedex 7
Tél. : +33(0) 5 61 36 81 22
helene.pomarede@ict-toulouse.fr

AFFILIATIONS

Web editor and content creator http://


www.lpve.org http:// www.jazztouchradio.fr
http:// www.haelkidogo.com http://
www.lenouveaumontpellier.fr http://
www.chopbreak.com

EMPLOYEMENT REFERENCE CONTACTS

Héloïse Terol
Apple Technical advisor
h.terol@outlook.fr
+353838816964

Léah Fouque
Apple Order Administration
lfouque@apple.com
+353838372452

Annegret Winkel
EMEIA Senior Customer Service Representative at Apple
awinkle@apple.com
+353892583354