Project 2: Software Services Industry

Duration - 95 minutes

Welcome! You are invited to analyze the scenario below and determine from the requests what
actions you should take using your knowledge of Project Management and ability to analyze and
make an informed decision.
All that you need to perform the activities can be found in the Simplilearn material and the PMBOK®
Guide ― Sixth Edition, but if you need further clarity, please feel free to reach out to trainers for
guidance.
The times documented below are recommendations and should be suggestions of the level of detail
expected. You cannot assume you have enough information to do these assignments as in a real
project, but you should be able to provide enough information to show that you understand what is
being discussed, why it’s important, and what action you would take to control your Project.
The data provided is general, but specific. They should be hints as to what you need to consider. If
they don’t make sense, you have two options – use them anyway or ask for clarification. You may
want to revise numbers or add specific details. You can do this, much like you would do this on any
project. However, if you modify the scenario, it must be reasonable and realistic, and it must be
wholly integrated into the project. Remember – all aspects of the project must either support the
project success and/or minimize failure, and you will need to justify that to ensure a successful
outcome.

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Situation: You are part of a software services organization. A new project has been initiated by your
sponsor, and you are now authorized as a project manager. The project involves developing a
telecommunication application that supports billing. The external customer is the end user to whom
you will deliver the application. As part of the planning, you must analyze quality-related
requirements and considerations. The application shouldn’t have more than five defects. Earned
Value specifications require the SPI and CPI to be 1+/-10% throughout.
1. From the planning perspective, develop the following:
a. Subsidiary management plan, which is the output of the Plan Quality Management
process
b. Project document, which is an output of plan quality management process - 30 minutes
The development team develops the application and hands it over to the testing team. The testing
team detects defects by Monitoring and Controlling the application. The defects are an outcome of
lack of requirement understanding, inadequate developer skills, incomplete code coverage of unit
test cases, and lack of good application design—the software architecture. The team uses different
tools to find the measurements and causes of the defects.
2. Name the data representation tools that are used in the Control Quality Process and briefly
describe them - 30 minutes.
3. For the required SPI measurement, draw the control chart. Here, the control limits are +/- 20% -
10 minutes.
The testing team reports the following defects against each category:

Category
 Requirements understanding

Skill

Unit testing

Architecting

4. For the above table, plot the 80/20 rule chart - 15 minutes.
The Development team recommends corrective actions and raises a change request. CCB approves
it, and the team implements the corrective actions. The testing team does not find any defect during
the control quality process. What is the main output of this process that will enable them to close the
project? Write the flow from control quality to close project processes - 15 minutes.