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CORE VALUES OF FACILITATION BARRIERS TO PARTICIPATION NEGATIVE MEMBER

APPLIED TO LEADERSHIP 1. Confusion about the topic • Be direct to the individual


1. Valid information 2. Dislike for the topic • Let the individual express his
2. Free and informed choice 3. Afraid to see or hear the feelings
3. Internal commitment reactions of others
4. Serving everyone’s interest and 4. Fear of speaking or sharing KNOW-IT-ALL MEMBER
thinking systematically ideas in front of others • Ask the individual where they got
5. Increasing responsibility and 5. Low level of trust in the group, their information to insure quality
ownership and reducing process, or facilitator of information
dependence • Schedule a presentation on the
6. Creating conditions for learning PERSONAL SKILLS AND QUALITIES subject by someone with more
OF A FACILITATOR information on the topic being
FACILITATOR COMPETENCIES 1. Flexibility discussed
1. Effective in using core methods 2. Confidence
2. Uses time and space 3. Authenticity WHEN A GROUP MEMBER CRIES
intentionally 4. Patience/perseverance • Be a good listener
3. Capable of maintaining 5. Leadership • Don’t say ‘we know how you feel’
objectivity 6. Integrity
4. Orchestrates the event drama 7. Respectable CRITICAL THINKER
5. Demonstrates professionalism, 8. Initiating 1. Goes through a problem
self-confidence, and authenticity 9. Perceptive 2. Listens
3. Focuses
CHARACTERISTICS OF THE FACILITATOR FUNCTIONS 4. Learn from mistakes
FACILITATOR 1. Relieve the anxiety of members 5. Accepts the viewpoints of others
1. Asking rather than telling about with being unknown
2. Initiating conversation rather than members MEDIATE – when conflict happens; how
waiting for someone else 2. Develop an agenda does it work?
3. Negotiating rather than dictating 3. Do not allow yourself to become 1. Provide a supportive atmosphere
decision-making the focus 2. Separate facts from feelings
4. Listening without interrupting 4. Encourage silent members 3. Defines problems non-
5. More persuasive than sequential 5. Halt side conversation judgmentally
6. More enthusiastic than 4. Provides a future focus
systematic “WE” 5. Generates and evaluates options
7. More outgoing than serious • Work together for a common
8. More like coach than a scientist goal WHY MEDIATION? (use of mediation)
• Take responsibility for group 1. Impartial third party facilitates
FACILITATION TOOLS tasks 2. Helps to remove tension and
1. Icebreakers blame
2. Metaphors ENCOURAGE GROUP DISCUSSION 3. Promotes shared problem-
3. Drawings • Ask individuals to share their solving
4. Parking lot experiences 4. Agreement owned by all parties
5. Jokes • Develop ground rules

CORE PRACTICES OF A FACILITATOR WITHDRAWN MEMBER


1. Listen actively • Use non-verbal cues
2. Ask questions • Provide opportunities for
3. Paraphrase involvement
4. Offer clear summaries
5. Use appropriate language SHY MEMBER
• Realize it takes time for some to
PROCESSESS AND TECHNIQUES feel comfy in a new group
1. Role playing
• Respect their choice to be quiet
2. Brainstorming
3. Mind mapping
ANGRY MEMBER
4. Scenario building
• Recognize their issue
5. Dialogue process
• Encourage the group to respond
ESSENTIAL ATTRIBUTES OF positively with the situation
EFFECTIVE MEETINGS
1. Start and end on time DOMINATING MEMBER
2. Only the people who need to be • Redirect the member’s
there conversation
3. Clear, meaningful purpose • Ask another member for input
4. Realistic agenda
5. Leadership