DISCOVER HOW BANKS BANK ON

HR TECHNOLOGY

Balaji Ganesh
CEO & Managing Director
Adrenalin eSystems Limited, India
 Human Capital implies many things

• Human beings are dynamic assets that can increase in

value over time, not inert assets that depreciate in value

• Human being are prime among all assets. Capital, is

synonymous with net worth-the remaining assets of
business after all liabilities have been deducted

• Human being and the system created to recruit, reward

and develop them, form a major part of any company’s
value as much as or more than other assets such as
cash, land, plants and equipment

Sources:
Human Capital
Delivering Promises
By Arthur Andersen
 Changing Paradigm of Banking

 Globalization
 Value chain for business competitiveness
 Profitability through cost and growth
 Pressure to stay ahead of competition by benchmarking
against international standards and best practices
 Integrate various functions of Banking
 More focus in getting an “aligned workforce” to meet with
growing expectations of customers
 Technology in African Banking Industry

• Technology is a key driver for growth

• Legacy Banking system in Africa and Tier 1 & 2 cities have

adopted core banking solutions

• Most top and mid-tier African banks are deploying modern

core banking platforms

• Mobile banking –one of the exciting development

Technology adoption by Banks in the last decade

• Investment in Technology in the last 10 years by banks was to

reduce cost and improve operational efficiency

• Out of 56 branches in Lagos( Nigeria) for e.g had some kind of

IT policy*

• Out of which more than 50% achieved successful

implementation

• Main objective was to be able to meet organizational goals, to

secure competitive advantage, and to be up to date.
*IOS Press
 Technology –A great Enabler

• Large Volume and variety of Business

• Large number of products ,Delivery channels and customer
centric processes
• Banks are constantly Redefining customer convenience
• Banks requires wide range & easy to use functionality
• Banks require integration capabilities
• Need to align with Business Strategies
• Ensure IT compliance with Laws
• Data Confidentiality and security
• Though Automation is considered for Customer convenience ,
less emphasis on HR technology
Human Resources gives definite Competitive Advantage

Human Resources –one of the

Key criteria for Banks to gain
Its competitive advantage
HR Challenges of Banking Industry

Alignment
Alignment means ‘the
entire workforce has
clarity on goals and
organizational
objectives and aware
of their roles and
responsibilities to
deliver results for the
organization ..

HR
Challenges
of Banking
Development
Performance Industry retention &
Management training
People skills are key to
success of any business.
Managing & Sustaining
New competencies
Performance of Large
number of employees required for business
advantage. training and
across different
development of the
locations
individual remains as a
key issue
 Alignment Challenges in Banking Sector

• Multiple thousands of work force spread across different

geographical locations

• Difficult to implement enterprise wise performance culture

• Need to know the retention ,attrition and achievements of

employees

• Need for a platform to communicate vision ,purpose and

goals to employees
 Performance Management Challenges

Banks frequently identify one or more “challenges” when

implementing performance management systems.

• Communicating the PMS process to all staff, their appraisers,

reviewers and the roles in the process
• Linking PMs with other existing Corporate Performance
Measurement systems
• Cascading Corporate Goals to individual goals
• Quantifying the targets & Measuring them
• Elimination of duplications in KRA’s
• Linking Training of individual to PMS process
 Training & Development Challenges

• The training system in the banking industry has a strong

structural base.

• The training activities “More Ritualistic" due to absence of a

strategic link between training and human resources
development.

• The training establishments need to be actively involved in

the total training process right from
Identification of training needs
Evaluation of training effectiveness,
Benefits of training to the end-users
Linking Training of individual to Performance mgmt
 Disadvantages of Non- Automation
Unable
• To create Agility in the system to the changing Business
Environments
• To improve and maintain business process functionality
• To improve customer orientation and service
• To identify, develop and maintain skilled and motivated
people.
• To obtain reliable and useful information for strategic
decision making.
• To deliver projects on time and on budget, meeting quality
standards.
• To Provide Data security & unified information
 Role of HR technology
• Managing employee information in a single
repository
• Government compliance
• Attendance & Leave Tracking
• Error Free ,Accurate Payroll Processing
• Facilitate Recruitment
• Employee training, and development
• Performance Management
• Planning, analysis, and reporting
 Well implemented HRMS can help

• Reduce routine administration and paperwork.

• Bring down costs by automating core HR, and payroll
processes
• Increased efficiency and productivity.
• Increase retention by providing a transparent and
performance driven work culture.
• Easily create accurate, timely reporting and analysis.
• Reduce the cost of compliance and risks associated with fines,
penalties, and costly litigation
Transform HR to become a Strategic Partner
 HRMS delivers an aligned enterprise

Infrastructure

Cost Savings & Low TCO

Create Strong Performance
Manage & Align

Managing and Alignment across all

It delivers
aligning business-critical
significant cost
human capital systems of the
& time savings
is one of the organization creates
and provides a
key drivers for an infrastructure to
low total cost
organization enhance performance
of ownership
success and productivity
Be a Winning Enterprise with an aligned workforce

• Automate Now your HR processes for Higher efficiencies

• Decentralize decision making –Let your resources focus on

Strategic tasks

• Address employees across organization and empower them

to demonstrate organizational values and culture
Thank You