IKEA

Supplier
Quality
Standards
 & Suppliers in the lead

Objective : Improve product quality delivered from our suppliers

 What is ISQS?

IKEA Supplier Quality Standard together with Special

Processes Appendixes describes IKEA Supplier Quality
level for all IKEA Suppliers.

As a minimum before first delivery to IKEA, GO/NO-

GO requirements must be fulfilled.

IKEA Supplier Quality standard shall be assessed not later

than 12 months from first delivery.

The result of the assessments is defined in Improvement

Potential Points.
 IKEA Supplier Quality Standard

Quality
Performance

Continuous
Improvement

Full
Assessment-
Start-Up Level

GO / NO-GO
Requirements
Management

Production

Inspection
Document
Control
Incoming

Sample
Start Up

General
Final
IKEA Supplier Quality Standard
GO-NO/GO distribution
 For who it is applicable?

1. All suppliers, with which IKEA has a legal

contract/Purchase Agreement including all its
production units producing for IKEA
2. Sub-suppliers contracted for Special processes
defined in the Special processes appendixes or IKEA
Product Documentation
3. Sub-suppliers contracted for production of ready-
made products
4. On-site sub-suppliers who provide production
operations at the Suppliers’ premises
 GO/NO-GO - BDM/BD responsibilities

• Secure IKEA Supplier Quality Standard is handled

according to the decided working method at the
Suppliers.

• To continuously monitor progress, provide

appropriate support and ensure that the GO/NO-GO
requirements are fulfilled before delivery to IKEA.

• Ensure that the supplier maintains the Quality

system level over time.
GO/NO-GO – New Supplier Pre-Evaluation

Capability Assessment
GO/NO-GO – New Supplier Assessment

Zero
Series
 Final Sub-Supplier
Inspection: 1. Special Process
Appendixes
1. All products Final Inspection 2. Product Requirements
2. KPI based
CEPQ

PDOC
Final 1. all products are produced
Inspection according to valid IKEA
product documentation
Inspector Calibration with 2. Changes shall be approved
IKEA in the IKEA Product
Documentation

Test
Special processes Documented test status
appendixes summary with all required
valid test reports, self
7 Appendixes declarations and certificates
of compliance
Segregation
GOOD and BAD
The IKEA Supplier shall
identify and segregate all non-
conforming products
 (#1) The product shall fulfil Customer
Experienced Product Quality

1. Listening to Customer 2. Secure Product Quality

1. Well-designed – Confirm to design.

How are the supplier listening
2. Customer friendly – Surfaces,
and work with Customer Inputs assesmbly, Packaging.
for Running and/ New products?
3. Durable and functional –
i.e. workmanship and materials as per spec.
COPQ , CEPQ
Quality Alarms, 4. Safe to use - risk of injure or harm to
PQR, Buyer Claims, health, no sharp edges.
SAMS (if applicable)
Products Risk Assessment Reference: Approved reference
findings. samples, Product Documentation,
Drawing’s, Agreed acceptance
Criteria’s, Quality Handbook.

Assessment Area @ Supplier: Final Inspection/Final inspector

When any of the above is missing with clear reference.
 (#2) The IKEA Supplier shall ensure that
all products pass Final Inspection

1. Performed based on KPI’s ? 2. How is it secured?

1. Referring to current internal and

1. KPI’s based sampling plan,
2. No AQL - Zero tolerance to
defects.
3. Checklist, reference samples
and/or acceptance criteria.
4. Facility for inspection with
appropriate tools.
5. Inspections results are recorded.
IKEA Quality KPI's (e.g. different
sampling plan for products with high
COPQ/CEPQ % result, many SQR's,
Buyer claims, etc.) – NO AQL.
2. all production batches are
inspected.
3. Inspection checklist/points
approved by IKEA (compare final
inspection records with sampling plan)

Reference: Approved reference samples,

Checklists CTQ’s, Product Documentation,
Drawing’s, Agreed acceptance Criteria’s
(Tolerances) and Quality Handbook/ Test reports.

Assessment Area @ Supplier: Final Inspection/Final inspector

When any of the above is missing with clear reference.
(#3) The Final Inspection shall be carried out by an
inspector calibrated with IKEA representative.

2. How is the knowledge of product

1. Calibrated Inspector ? secured?
IKEA product & requirements 1. Final inspector have access and
knowledge knowledge of products and
Requirements (e.g. PDoc etc.)

2. Calibrated with IKEA representative:

Judgments level what is defects
(agreed acceptance criteria)

3. Authority to block the inspected

batch.

Reference: Inspection knowledge,

Performance, What is CTQ’s, Product
-
Documentation, Drawing’s, Agreed
acceptance Criteria’s (Tolerances) and
Quality Handbook/ Test reports.
Assessment Area @ Supplier: Final Inspection/Final inspector
When any of the above is missing with clear reference.
 (#4) Special processes according to appendixes shall
be implemented before start up of running production

1. Special Process Appendixes 2. How is the process & product

2. Product Requirements quality secured?
Requirements defined in Special 1. Process scheme shall be followed
process appendix. 2. The measurements are within
tolerances
1. Gluing 3. Actual measurements are recorded
2. Spraying waterborne lacquer and
waterborne UV curing 4. Verification test report is available
3. Roller coating UV
4. Injection Molding of Thermo-Plastics
5. Printing/Dyeing in 100% Woven Cotton
Textiles
6. Polyurethane Foam
7. Inorganic coating of metal
substrate Reference: Approved process scheme,
Measurement method and tolerances-
+ Acceptance Criteria’s (Tolerances),
inspection records, SOP’s and
Product Documentations Verification test reports.
(TED, Specifications)

Assessment Area @ Supplier / sub-suppliers : Production / Process in charge/Operators

When product or process not follows the above requirements with clear reference.
 (#5) The IKEA Supplier shall identify and
segregate all non-conforming products.
1. Segregated? 2. How is it secured?

1. Identification – Good Vs Bad 1. Clear marking standardized - Status

2. Segregated – Difference is 2. All area’s i.e. process, warehouse, or
clear stocks.
3. Communicated to workers. 3. Workers are well aware of the goods
status.

Reference: Approved process scheme,

Measurement method and tolerances-
Acceptance Criteria’s (Tolerances),
inspection records, SOP’s and
Verification test reports.
Assessment Area @ Supplier : Production / Process in charge/Operators
product Any risk identified in factory that non-confirmed product can be mixed with clear
reference.
(#6) The IKEA Supplier shall have a documented
test status summary
1. Test reports
Summary/Connect System
2. How is it secured?
All Article/Materials/components 1. Connection to article number
must have : 2. Connection to production date-stamp
1. Valid test reports, 3. Type of material
2. Self declarations, 4. Sub-supplier
3. Certificates of compliance 5. Reference specification number and
edition
6. Type of test / self declaration /
certificate of compliance
7. Renewal date
8. Early warning date

Reference: Product Requirements,

Test Methods, Technical description for
Verification test from productions.
Assessment Area @ Supplier : Purchasing department/Technical
department/Production:
Test coordinator/ other responsible / Process in charge.
Product with non-valid test report and/or test status summary is missing as
above with clear reference.
 (#7) The IKEA Supplier shall secure that all products are
produced according to valid IKEA product documentation.

1. PDoc validity & Changes 2. How is it secured?

1. Any changes implemented only as

per the valid product
documentation update.
1. Articles must comply with
2. Written agreement and approval
suppliers valid and from IKEA is minimum if the
implemented IKEA Product changes are delayed updating the
Documentation. PDOC.

2. Changes are updated and 3. Valid documents are available in

followed. relevant departments.
Reference: Product Requirements,
Technical description and Drawing’s,
Contract review, other signed
agreements.
Assessment Area @ Supplier : IKEA supplier contact/Technical department/Production:
Test coordinator/ other responsible .
Product with non-valid PDOC/ no written agreement/ no approval from IKEA
as above with clear reference.
(#8) The IKEA Supplier shall secure that relevant requirements
and conditions are communicated and agreed with the sub-suppliers

1. Sub-supplier communications 2. How is it secured?

1. Work instruction regarding how and

what to communicate.
1. Product requirements/process
requirements communicated. 2. Evidence of communication and
agreements.
e.g. PDOC requirements,
3. Process verification by supplier
Relevant Special Process
physically or verification test in
appendixes. certain frequency (in case of special
process outsourced)
2. Agreed and confirmed by the
sub-suppliers in written. Reference: Work instruction,
communications i.e. visit report,
agreements, Self declarations,
e-mail, process control reports from sub-
suppliers.
Assessment Area @ Supplier : Purchasing department/Technical
department/Production:
Test coordinator/ other responsible / Process in charge.
Written communication and agreements from sub suppliers are missing as
above with clear reference.