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Introduction
The Philippine Quality Award (PQA) is the highest level of national
recognition for exemplary organizational performance. The award is
given to organizations in the private and public sectors which excel in
quality and productivity. It was established to sustain socioeconomic
growth and to promote quality excellence in both sector organizations
and to provide an internationally comparable framework and criteria
for assessing organizational performance and recognizing quality
excellence. The following individuals are involved in choosing the
awardees: the President of the Philippines, Secretary of DTI, PQA
committee, Management committee, Development academy of the
Philippines, Philippine Society of Quality Control, Board of Judges and
Team of Assessors. The PQA follows a criteria in deciding who will be
the recipient of the award namely, Leadership, Strategic planning,
Student, Stakeholder and Market Focus, Measurement, Analysis and
Knowledge management, Faculty and Staff focus, Process Management
and Organizational Results. The aforementioned criteria were adapted
from the Malcolm Baldrige National Quality Award (MBNQA) of the
United States. Many countries adapted the same criteria for their own
excellence award.
The creation of the PQA for both private and public sector, in my
opinion, allowed space for improvement in every organization that wants
to apply. The United States of America’s Malcolm Baldrige National
Quality Award (MBNQA) provided a framework wherein our very own
PQA was based. Because recognition such as this is given to an
organization that showed exceptional management qualities it also
creates more room for benchmarking and information sharing for other
organizations to follow.
o Visionary Leadership
o Leaders should ensure the creation of strategies, systems
and methods for achieving excellence, stimulating
innovation and building knowledge and capabilities. The
values and strategies should help guide all activities and
decisions within the organization. It is also mentioned here
that all faculties and staff should be encouraged to
contribute, to develop and learn, to be innovative and to be
creative. Reinforcement of learning environment in the
organization is required.
o Learning centered education
o The goal Is placing the focus of education on learning and
the real needs of the students. A learning centered
organization needs to fully understand these requirements
and translate them into appropriate curricula and
developmental experience. It is important to focus more on
student’s active learning and on the development of
problem solving skills. Both formative and summative
should be given in order to assess learning.
o Organizational and personal learning
o The requirement of having a well-executed approach to
organizational and personal learning is imperative. Learning
needs to be embedded in the way the organization
operates. Improvement on education requires a strong
emphasis on effective design of educational programs,
curricula and leaning environment. Learning therefore is
directed towards being more responsive, adaptive and
flexible to the needs of students, stakeholders and the
market.
o Valuing faculty, staff and partners
o Valuing faculty and staff means committing to their
satisfaction, development and well-being. This involves
more flexible, high performance work practices tailored to
faculty and staff with diverse workplace and home life
needs. The organization also needs to build internal and
external partnerships to better accomplish overall goals.
Successful partnership develops long-term objectives,
thereby creating a basis for mutual investments and
respect.
o Agility
o This requires a capacity for faster and more flexible
response to the needs of the students and stakeholders.
All aspects of time performance are becoming increasingly
important and should be among the key process measures.
o Focus on the future
o A focus on the future requires understanding the short
and long term factors that affect the organization and the
education market. Pursuit of educational excellence
requires a strong future commitment to key stakeholders
such as the community etc.
o Managing for innovation
o Innovation means making meaningful change to improve an
organization’s programs, services and processes and to
create new value for the organization’s stakeholders.
Innovation is important for providing ever-improving
educational value to students and for improvising all
educational value to students and for improving all
educational and operational processes.
o Management by fact
o Organization depends on the measurement and analysis of
performance. Performance measurement should be focused
on student learning which requires a comprehensive and
integrated fact-based system. Analysis refers to
extracting larger meaning from data and information to
support evaluation, decision-making and operational
improvements.
o Social Responsibility
o An organization’s leader should stress responsibilities to
the public, ethical behavior and the need to practice good
citizenship. Leaders should be ROLE MODELS of the
organization. It is important to stress ethical behavior in
all stakeholder transactions and interactions. Practicing
good citizenship refers to leadership and support of
publicly important purposes.
o Focus on results and creating value
o Focus on key results. Results should be used to create and
balance value for the students and for key stakeholders.
By creating value for students and stakeholders, the
organization contributes to improving overall education
performance and builds loyalty.
o Systems perspective
o The PQA criteria provides a systems perspective for
managing the organization to achieve performance
excellence. Successful management of overall performance
requires organization-specific synthesis which means
looking at the organization as a whole and building upon key
educational requirements, including strategic objectives
and action plan.
In the criteria of PQA the values and concepts that are practiced by
high-performing organizations are incorporated. Personally I want to
give more emphasis on two important values, although all the other
values and concepts are important but I think if you have these two
values therefore you are able to hone the rest of the values there are.
Reflection:
Leadership
o Under Leadership which has a total of 120 points, examines
how the applicant organization’s senior leaders address the
values, directions and performance expectations, as well as
focus on students and stakeholders, student learning, faculty
and staff empowerment, innovation and organizational learning.
Also examined are the organization’s governance and how the
organization addresses its public and community responsibility.
Strategic Planning
o A total of 85 points, strategic planning category examines how
the organization develops strategic objectives and action plans.
Also examined are how the chosen strategic objectives and
action plans are deployed and how progress is measured.
Student, Stakeholder and Market Focus
o The Student, Stakeholder and Market Focus category holding
a total of 85 points, examines how the organization determines
requirements, expectations and preferences of students,
stakeholder and markets. Also examined is how the
organization builds relationships with students and
stakeholders and determines the key factors that attract
students and partners and lead to student and stakeholder
satisfaction, loyalty and persistence and to increased
educational service and programs.
Process Management
o The Process management category carrying a total of 85 points,
examines the key aspects of the organization’s process
management, including key learning-centered processes for
your education programs, offerings and services that create
student, stakeholder and organizational value. It also includes
key support processes. This category encompasses all key
processes and all work.
Reflection:
Summary:
Reflection:
In this chapter the seven key categories were better defined as the
description is given along with the purpose and requirements in each
category shedding more light into them. This chapter helps the
organization who wants to apply for the PQA and serves as a guide in
creating their organizational profile and in filling out their application
and its requirement.
Summary:
Scoring System
This chapter includes the discussion regarding how the scores are
gathered and computed in order to determine who will be the recipient
of the award. There are three evaluation dimensions involved:
1. Approach
o Refers to how the organization addressed the item
requirements – “the method used.”
2. Deployment
o Refers to the extent to which the organization approach is
applied. With the following factors taken into consideration:
use of the approach in addressing Item requirements
relevant and important to the organization and the use of
the approach by all appropriate work units.
3. Results
o This refers to “outcomes”
o The factors used to evaluate are the organization’s current
performance; the organization’s performance relative to
appropriate comparisons and/or benchmarks, meaning how
the organization is at par with the other business
establishments that had set the standard; and lastly
linkages of the organization’s result measures to important
key student, stakeholders, market, process and action plan
performance requirements identified in the organizational
profile and in approach deployment items.
As for the public sectors all coming from the Departments, Bureaus
and Attached agencies are also welcomed to apply for the PQA.
Government-owned and/or controlled corporations and subsidiaries
together with State Universities and Colleges, Local Government Units
and Other Government agencies are Eligible to enter PQA.
Other requirements for all applicants are that they must comply with
relevant statutory and regulatory requirements; must have employees
trained in PQA application development; and must have conducted an
internal assessment based on the relevant PQA criteria. Results of
internal assessment should be presented to the Award Administrator
when applying for eligibility.
Nursing
Administration
Windelyn Gamaro, RN