1 Quality Management System (QMS) PDF

QUALITY MANAGEMENT SYSTEM (QMS)
CONSTRUCTION OF NEW DOHA INTERNATIONAL AIRPORT

PASSENGER TERMINAL COMPLEX PROJECT MODEL
ISO 9001: 2015
QUALITY MANAGEMENT SYSTEM
ISO 9001 builds on seven quality management

principles.
Seven Quality Management Principles
1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management
1/7 CUSTOMER FOCUS
Meeting – and exceeding – customer

needs is the primary focus of quality
management
2/7 LEADERSHIP
Having a unified direction or mission that

comes from strong leadership is essential
to ensure that everyone in the organization
understands what you are trying to
achieve.
3/7 ENGAGEMENT OF PEOPLE
Creating value for your customers will

be easier if you have competent,
empowered and engaged people at
all levels of your business or
organization.
4/7 PROCESS APPROACH
Understanding activities as processes that

link together and function as a system helps
achieve more consistent and predictable
results.
5/7 IMPROVEMENT
Reacting to changes in the internal and
external environment is necessary if you
want to continue to deliver value for your
customers.
This is of paramount importance today
when conditions evolve so quickly.
6/7 EVIDENCE-BASED DECISION
MAKING
Making decisions based on the

analysis and evaluation of data is
more likely to produce the desired
result.
7/7 RELATIONSHIP MANAGEMENT
Identifying the important relationships you

have with interested parties and setting out
a plan to manage them – will drive
sustained success.
QUALITY ASSURANCE PLAN
QAP OUTLINE
COMPANY PROFILE
QUALITY POLICY AND KEY PERFORMANCE
OBJECTIVES
TERMS AND DEFINITIONS
QUALITY MANAGEMENT SYSTEM
PROJECT MANAGEMENT AND RESPONSIBILITY
RESOURCE MANAGEMENT
PRODUCT REALIZATION
MEASUREMENT, ANALYSIS & IMPROVEMENT
1.0 COMPANY PROFILE
Brief description of the contractor

undertaking the construction of the
proposed project.
2.0 QUALITY POLICY & KEY PERFORMANCE
OBJECTIVES
2.1 Mission
2.2 Quality Policy & Objective
2.3 Application of this Quality Plan

2.0 QUALITY POLICY &
KEY PERFORMANCE OBJECTIVES
2.1 Mission
• Provide highest standard of service to the

customer
• Complete the project successfully, on-
time and in-budget
• Achieve excellence in all activities for
full satisfaction of the client
2.2 Quality Policy & Objective
Quality Policy: Committed to achieving

quality excellence in all aspects of the
work
Objectives: Complete the project within

stated time, cost, and quality
2.3 Application of this Quality Plan
QP is the overall quality management system

of the company which intend to encompass
all activities carried out within the scope of
the Project.
3.0 TERMS AND DEFINITIONS
QUALITY
THE DEGREE OF COMPLIANCE WITH THE SPECIFIED
CRITERIA
QUALITY MANAGEMENT SYSTEM (QMS)
COMPANY MANAGEMENT SYSTEM USED TO
DEVELOP AND IMPLEMENT ITS QUALITY
ASSURANCE POLICY AND OBJECTIVES.
CONTINUAL IMPROVEMENT
RECURRING PROCESS ENHANCING THE QUALITY

MANAGEMENT SYSTEM IN ORDER TO ACHIEVE
IMPROVEMENTS IN THE OVERALL QUALITY
CORRECTIVE ACTION
ACTION TO ELIMINATE THE CAUSE OF A

DETECTED NON-CONFORMANCE WITH THE
REQUIRED CRITERIA
PREVENTIVE ACTION
PRE-EMPTIVE ACTION TAKEN TO PREVENT THE

CAUSE OF A POTENTIAL NON-CONFORMANCE
ASSESSMENT
A SURVEILLANCE/ REVIEW TO ESTABLISH THE

EXTENT OF COMPLIANCE/POTENTIAL
COMPLIANCE WITH THE SPECIFIED CRITERIA
AUDIT
A SYSTEMATIC EXAMINATION OF WORK SYSTEM
PROCESSES TO DETERMINE THE EXTENT AND RECORD
EVIDENCE TO DEMONSTRATE WHETHER (OR NOT)
ACTIVITIES, AND THEIR RESPECTIVE OUTPUTS, COMPLY
WITH THE AGREED PROCEDURES.
ISO 9001: 2015 QUALITY SYSTEMS
 MODEL FOR QUALITY ASSURANCE IN

DESIGN/DEVELOPMENT, PRODUCTION, INSTALLATION,
AND SERVICING.
ISO 14001: 1996
 ENVIRONMENTAL MANAGEMENT SYSTEMS

4.0 QUALITY MANAGEMENT SYSTEM
4.1 AUTHORIZED REPRESENTATIVE
QA MANAGER IS THE AUTHORIZED

REPRESENTATIVE OF THE COMPANY DURING
THE PROJECT EXECUTION.
4.2 GENERAL REQUIREMENTS
 FOSTER CLOSE WORKING RELATIONSHIP WITH THE

EMPLOYER AND ENGINEER
IMPLEMENT QMS TO MEET THE REQUIREMENT OF

ISO 9001:2000 & ISO 14001: 1996 STANDARDS.
4.3 SUB-CONTRACTED WORKS

QMS TO ENCOMPASS WORKS TO BE PERFORMED BY
OTHERS
MAJOR SUB-CONTRACTORS TO SUBMIT QP
FOR APPROVAL, INCLUDING APPLICABLE
PROCEDURES/ITP AND RECORDS DURING
WORK EXECUTION.
ALSO SUBJECTED TO PERIODIC AUDITS
4.4 QMS OBJECTIVES
CONTINUAL IMPROVEMENT IN ALL ASPECTS OF

MANAGEMENT OF THE WORKS.
CONSISTENCY IN PHYSICAL QUALITY OUTPUT.
PROGRESSION AND DELIVERY OF WORKS TO MEET
SCHEDULED MILESTONES.
4.5 CONTROL OF DOCUMENTS
DOCUMENT CONTROL PROCEDURE TO BE

CARRIED OUT DURING THE ENTIRE DURATION OF
THE PROJECT.
4.6 CONTROL OF QUALITY RECORDS
DOCUMENT CONTROL ENGINEER IS RESPONSIBLE

FOR KEEPING OF RECORDS PERTAINING TO
IDENTIFICATION, STORAGE, PROTECTION,
RETRIEVAL, RETENTION TIME AND DISPOSITION OF
RECORDS.
4.7 QA/QC RECORDS
 QA/QC REPORTS
 RECORDS OF ALL TESTS AND INSPECTIONS
 QA REPORT
 NCR
 CURRENT CONTRACTS AND SPECIFICATIONS
 SHOP DRAWINGS
 ETC
4.8 CUSTOMER FOCUS
WORKS SHALL BE PERFORMED IN COMPLIANCE

WITH CONTRACT WITH THE SATISFACTION OF THE
CUSTOMER AS THE PRIMARY OBJECTIVE
5.0 PROJECT MANAGEMENT &
RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT
MANAGEMENT COMMITMENT TO DEVELOP AND

MAINTAIN ITS QMS IN ACCORDANCE WITH THE
PRINCIPLES PRESCRIBED IN ISO 9001:2000.
RESPONSIBILITY
5.2 PROJECT ORGANIZATION
WORK EXECUTION OF THE PROJECT SHALL BE

CARRIED OUT UNDER THE RESPONSIBILITY OF THE
PERSONNEL DESCRIBED IN THE PROJECT
ORGANIZATION CHART
RESPONSIBILITY
5.3 MANAGEMENT BOARD
RESPONSIBLE FOR THE OVERALL EXECUTION OF

THE PROJECT.
RESPONSIBLE TO ENSURE EFFECTIVE
IMPLEMENTATION, APPLICATION, AND
UTILIZATION OF PHYSICAL, FINANCIAL
RESOURCES.
RESPONSIBILITY
5.4 INTERNAL COMMUNICATION
DISTRIBUTION OF CORRESPONDENCE FROM

VARIOUS DEPARTMENTS TO ALL CONCERNED
PERSONNEL.
CONDUCT MONTHLY QA/QC MEETINGS TO
REVIEW IMPLEMENTATION OF THE QUALITY
SYSTEM OF THE PROJECT.
RESPONSIBILITY
5.5 MANAGEMENT REVIEW
MANAGEMENT REVIEW MEETINGS WILL BE

CONDUCTED 6 MONTHS INTERVAL TO DETERMINE
THE EFFECTIVENESS OF THE QMS.
6.0 RESOURCE MANAGEMENT
6.1 Human Resources
6.2 Infrastructure
6.3 Orientation/Training and Awareness

6.1 HUMAN RESOURCES
PERSONNEL EMPLOYED TO WORK ON THE

PROJECT SHALL BE APPROPRIATELY QUALIFIED
AND EXPERIENCED TO PERFORM THEIR
APPOINTED TASKS
6.2 INFRASTRUCTURE
 PERTAINS TO OFFICE ACCOMMODATION,

COMMUNICATION NETWORKS, OFFICE FACILITIES,
ETC.
 ONLY LICENSED SOFTWARE IS USED DURING PROJECT
EXECUTION
 APPROPRIATE TRANSPORT FOR STAFF FOR SAFE
MOVEMENT AND WORK PERFORMANCE AT THE
WORKSITE.
6.3 ORIENTATION/TRAINING AND AWARENESS
TRAININGS MAY BE CONDUCTED IN CASES OF

CHANGE IN POSITION, USE OF DIFFERENT
TECHNOLOGIES, TECHNIQUES ASSOCIATED WITH
SUCH CHANGE
7.0 PRODUCT REALIZATION
7.1 Planning of Product Realization
7.2 Verification, Validation, Monitoring,

Measurement and Analysis
7.3 Process Control

7.4 Company Quality System Procedures
7.5 Inspection and Testing
7.6 Customer Communication
7.1 PLANNING OF PRODUCT REALIZATION
CONTRACT SPECIFICATION SHALL BE THE

BINDING DOCUMENT FOR THE PROJECT
EXECUTION AND COMPLIANCE REFERENCE
7.2 VERIFICATION, VALIDATION, MONITORING, MEASUREMENT

AND ANALYSIS
 SHALL BE CARRIED OUT FOR EACH STAGE OF CONSTRUCTION

IN CONFORMANCE WITH THE CONTRACT
 PUT IN PLACE PRIOR TO START OF WORKS ON SITE THE

APPROVED:
MATERIAL SUBMITTALS
QUALITY PROCEDURES
METHOD STATEMENTS
7.2 VERIFICATION, VALIDATION, MONITORING,

MEASUREMENT AND ANALYSIS
ENGINEER TO BE INFORMED THROUGH “INSPECTION

REQUEST” IR TO PERFORM NECESSARY INSPECTION
TO APPROVE THE WORK
7.3 PROCESS CONTROL
ALL ACTIVITIES INVOLVED IN THE PROJECT SHALL

BE CARRIED IN ACCORDANCE WITH APPROVED
QP.
FOR EACH ACTIVITY A SEPARATE METHOD
STATEMENT/ITP SHALL BE PREPARED AND
SUBMITTED TO THE ENGINEER FOR APPROVAL.
7.4 COMPANY QUALITY SYSTEM PROCEDURES
THE QUALITY PLAN


7.5.1 Purchase Procedure
7.5.2 In-process Inspection
7.5.3 Final Inspection
7.5.4 Laboratory Test Facilities
7.5.5 As-Built Documentation and Project
Dossier

7.5.1 Purchase Procedure
QC department will initiate all inspection and
testing requirements for material
Tests will be performed by an Independent
Testing Laboratory
Inspection and status shall be maintained by
Computerized Tracking System

7.5.2 In-process Inspection
 Field engineers, construction personnel, and QC
Engineers shall carryout Inspections during
construction activities in accordance with Method
Statements, Quality plans, Inspection and Test plans

7.5.3 Final Inspection
Perform Final Handover inspection with the

Engineer

7.5.4 Laboratory Test Facilities
 Laboratory testing shall be carried out as required in

the Contract specification; including testing on site
using an approved laboratory or testing by an
approved Third Party Material Testing Laboratory.

7.5.5 As-Built Documentation and Project Dossier
PROJECT RECORD BOOK FOR HANDOVER

 Project master document
 Contract documents
 Quality Assurance documents
 Operations and Maintenance Manuals
Communication with customer shall be carried out
effectively by means of
 Meetings
 Technical submittals
 Letters
 Memos
 Inspection Requests & Request For Information, etc.
 Submit
 Daily Program of activities
 Weekly progress Report

Meetings
Technical submittals
Letters
Memos

Inspection Requests & Request For
Information, etc.
Submit Daily Program of activities
Submit Weekly progress Report
7.7 Design Control
Initial design by client

Final design work by Contractor
Design to be checked by Independent
checker and approved by the Engineer
7.8 Purchasing
 All Purchasing activity to be in accordance with the

Procurement Procedure
 Material submittals and technical data must be submitted for

approval prior major purchases.
 Material received at site to be checked, and offered to the

Engineer for inspection prior to incorporation into permanent
construction.
 Quarantine defective materials and removed from site.

7.9 Product Identification and Traceability
 Traceability shall be maintained on all equipment,

material, parts and components, as required by
standards and specifications.
 Identification of an item shall be addressed by
either using tags, item codes, stamps, color coding,
stencils or labels or by record trace an item
throughout its fabrication, erection, installation,
repair, modification and use.
7.10 Customer Property
Care of customer property like street lights, roads,

etc.
7.11 Preservation of Product
Material delivered to site intended for use in the

permanent works shall be stored and protected in
a proper manner
7.12 Inspection, Measuring and Test Equipment
All inspection, testing and measuring
equipment, shall be checked for accuracy and
relevant calibration standards/specification.
Only instruments having current and valid

calibration certification will be used for
inspection, testing and measuring purposes.
8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT
8.1 Customer Satisfaction

8.2 Quality Audits
8.3 Control of Non-Conforming Products
8.4 Analysis of Data
8.5 Corrective Action
8.6 Preventive Action
8.7 Servicing
8.1 Customer Satisfaction
Customer satisfaction shall be assessed through

written complaints and non-conformities.
Any complaints received during the contract
period shall be analyzed and the effective
/remedial action shall be checked and
confirmed as satisfactory with Customer.
8.2 Quality Audits
Quality Audits shall be carried out on the project

at regular intervals as per the internal audit
schedule.
8.3 Control of Non-Conforming Products
Implement procedure to control non-

conforming products to prevent inadvertent use
of defective material, parts, components,
services, or workmanship not conforming to
contract, codes and specifications.
Review of Key performance Indicators (KPI)

to confirm compliance to contract
specification.

To ensure compliance with the contract scope of
review to include but not limited to:
 Accomplishment of quality objectives of sub-
contractors
 Safety violations, accidents, report during the
period and identify the preventive measures
 Test results of concrete, soil and other materials
shall be analyzed to evaluate the consistency of
quality of supplied materials
8.5 Corrective Action
Corrective and Preventive action as detailed in

the procedure
8.6 Preventive Action
Method to prevent recurrence of system failure.

8.7 Servicing
Servicing shall be in accordance with the

maintenance and guarantee periods stipulated
in the Contract.
9.0 Appendices
 Appendix 1 – Distribution Matrix
 Appendix 2 – Project Quality System Procedures
 Appendix 3 – Project Key Performance Measures (KPI)
 Appendix 4 – Project Organization Chart
 Appendix 5 – Generic Project and Test Plan Schedule
 Appendix 6 – Audit Schedule (Internal & External)
 Appendix 7 – Quality Management System Cross
Reference List
 Appendix 8 – Work Instruction Format
 Appendix 9 – Generic Project Method Statement List
 Appendix 10 – Activity, Responsibility and Procedure
Matrix
SITE PHOTOS
SITE PHOTOS
SITE PHOTOS
SITE PHOTOS
THANK YOU

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QUALITY MANAGEMENT SYSTEM (QMS)

CONSTRUCTION OF NEW DOHA INTERNATIONAL AIRPORT

ISO 9001 builds on seven quality management

Meeting – and exceeding – customer

Having a unified direction or mission that

Creating value for your customers will

Understanding activities as processes that

Making decisions based on the

Identifying the important relationships you

Brief description of the contractor

2.2 Quality Policy & Objective

2.3 Application of this Quality Plan

• Provide highest standard of service to the

Quality Policy: Committed to achieving

Objectives: Complete the project within

QP is the overall quality management system

RECURRING PROCESS ENHANCING THE QUALITY

ACTION TO ELIMINATE THE CAUSE OF A

PRE-EMPTIVE ACTION TAKEN TO PREVENT THE

A SURVEILLANCE/ REVIEW TO ESTABLISH THE

ISO 9001: 2015 QUALITY SYSTEMS

 MODEL FOR QUALITY ASSURANCE IN

ISO 14001: 1996

 ENVIRONMENTAL MANAGEMENT SYSTEMS

4.1 AUTHORIZED REPRESENTATIVE

QA MANAGER IS THE AUTHORIZED

4.2 GENERAL REQUIREMENTS

 FOSTER CLOSE WORKING RELATIONSHIP WITH THE

IMPLEMENT QMS TO MEET THE REQUIREMENT OF

4.3 SUB-CONTRACTED WORKS

4.4 QMS OBJECTIVES

CONTINUAL IMPROVEMENT IN ALL ASPECTS OF

4.5 CONTROL OF DOCUMENTS

DOCUMENT CONTROL PROCEDURE TO BE

4.6 CONTROL OF QUALITY RECORDS

DOCUMENT CONTROL ENGINEER IS RESPONSIBLE

4.7 QA/QC RECORDS

4.8 CUSTOMER FOCUS

WORKS SHALL BE PERFORMED IN COMPLIANCE

5.1 MANAGEMENT COMMITMENT

MANAGEMENT COMMITMENT TO DEVELOP AND

5.2 PROJECT ORGANIZATION

WORK EXECUTION OF THE PROJECT SHALL BE

5.3 MANAGEMENT BOARD

RESPONSIBLE FOR THE OVERALL EXECUTION OF

5.4 INTERNAL COMMUNICATION

DISTRIBUTION OF CORRESPONDENCE FROM

5.5 MANAGEMENT REVIEW

MANAGEMENT REVIEW MEETINGS WILL BE

6.1 Human Resources

6.3 Orientation/Training and Awareness

6.1 HUMAN RESOURCES

PERSONNEL EMPLOYED TO WORK ON THE

 PERTAINS TO OFFICE ACCOMMODATION,

6.3 ORIENTATION/TRAINING AND AWARENESS

TRAININGS MAY BE CONDUCTED IN CASES OF

7.1 Planning of Product Realization

7.2 Verification, Validation, Monitoring,

7.3 Process Control

7.1 PLANNING OF PRODUCT REALIZATION

CONTRACT SPECIFICATION SHALL BE THE

7.2 VERIFICATION, VALIDATION, MONITORING, MEASUREMENT