AN ONLINE HOTEL MANAGEMENT SYSTEM FOR TRAVELERS AND TOURISTS

CHAPTER ONE:

INTRODUCTION AND PROBLEM DESCRIPTION

1.0 Introduction

The hotel proprietors Act. 1956, a hotel is an “establishment held out by the proprietors as
offering food, drink and if so required, sleeping accommodation, without special contact to any
traveler presenting himself who appears able willing to pay a reasonable sum of the services and
facilities provided and who is in a fit state to be received” . Hotel is providing protection to the
guest and assumes a liability for guest property, provide high standard of hygiene and sanitation.
The management of the hotel system was virtual left in the hand of the font offices. The office in
the hotel is the department responsible for sales of hotel rooms, through systematic method of
reservation followed by registration and assurance of the rooms to the customers, this was done
manually. This was boring and cumbersome and has remained boring in the hotel that still
operates manually today. The development in hotel management continued gradually until when
was invented as an electronic device that accept input, manipulate data and produces information
which is the output as required. Therefore a hotel which operates a computerized system will
ensure that the program carries provisions for different tariffs, location and individual guest
reference.

During the seventh and eight centuries, it was the monasteries that supplied hospitality to
strangers and, as so change was made for the accommodation all traveler were required to
contribute according to their means to abbey funds. As more people are began to travel there
group themselves together, not only for the company, but for mutual protections form highway
men and robbers.

Consequently, travelers arrived in groups at a monastery and it was often difficult to

accommodate them all. In the early nineteenth century the concept of a hotel room in the
bedroom, and this period was known as “Golden age of hotel of the great Britain and the world”.
Hotel proprietors were legally referred to as ‘Common Innkeepers.
The turn of the century saw an era that was called ‘Belled Epoch’ when grand and luxurious
hotel flourished. A few hotels are still operating today. In London and some other cities attempt
have been made to recapture some of the grandeur of the past vera in making the of the modern
hotels, and bring back the memories the grand hotel and the old day.

For business and other people they do have sufficient time for them to visit to the hotel for
purpose of only making the booking of the room, and then they can use this type of system. By
this system the person can make the booking of rooms through online also can include all the
taxes on the bill according to their expenditures. It has the scope to reduce errors in making the
bills. Computerized bill will be printed within friction of seconds.

I am confident that this software can be easily used by non-programming personnel avoiding
human handled chance of error. This system is used by two types of users namely are online
users (customers) and the administrator (management of the hotel). Online users can see the
required article or news while administrator can maintain daily updates on the hotel records.

1.1 Statement of the problem

Sales and services are the fundamental tools to any business organization; the profit and loss of
any business depends on detailed information on sales and services made to aid in decision
making and implementation. If the accountability is not checked, then the business is sure to
collapse, as a result in any retail and hospitality business there is need for a system that gives
feedback to the management to aid decision making. Despite the fundamental roles of hotel is to
provide sales and services, however it is difficult to access records timely and reliably for
different purposes they has been due to lack of adequate mechanism that make the effectives and
efficiency provision of sales and services in the hotel. Therefore this study intended to develop
an online for improving hotel sales and services delivery.
 1.2 Objectives of the system and the research questions

1.2.1 General objective

The main objective of this study is to develop an online hotel management system that will
provide an easy way to automate information about the day to day activities of hotel such as
record of attendance, computing of bills, tariff plan as well as online facilities for checking
availability of rooms, ordering of food and booking of the room.

1.2.2 Specific objectives

i. To analyze the challenges of the existing system.

ii. To establish the user requirements based on the new system.
iii. To establish conceptual and physical design.
iv. To develop an online system that improves hotel management services.
v. To test validity of the developed system.

1.2.3 Research questions

a) How the developed system help in managing the hotel?

b) Is the system solving the user requirements?
c) What are the different between an existing system and the developed system?
d) What are the challenges of the existing system?

REFERENCES

 Hotel management and operations, 3rd edition: Denney G. Rutherford

 Hotel operations management, David K. Hayes