Jezelle Cloe Barbra B.

Binalla
KM551 Purok-1 Sta. Teresa, Malilipot, Albay, Philippines 4510
+(63)9281546110 / jessy_binalla@yahoo.com

A dynamic, honest, committed individual seeking for a good platform where I can
develop my skills and gain experience to work for the best of service.

WORK EXPERIENCE

Customer Service Representative – HomeAway North America

Sutherland Global Services Philippines INC. April – November 2018
Inbound Calls

 Assisting Travelers with their rental bookings and general inquiries

 Assisting Travelers with payment issues/refunds/and payment queries
 Escalating Travelers to different departments for individual high-level
concern/issues occurring in their rental bookings and/or online accounts
 Endorsing Travelers to Team Leads for supervisor calls after de-escalation
attempts for further assistance

Account Specialist – Lazada Group Philippines

Sutherland Global Services Philippines INC November – December
2018
Inbound & Outbound Calls

 Assisting Customers with their online orders and their current

status/whereabouts, cancellations, payments, etc.
 Communicating with Customers via email for follow-ups and further
information needed for each concern raised upon call
 Providing callbacks to each Customer whose concern/s were not solved
during their first call to inform them of the newfound resolution for their
concern/s and confirms that it has been resolved.
 Transferring high-level issues to different inhouse departments for further
assistance for problems that are out of the agent’s scope.

EDUCATION

Far Eastern University 2011 – 2012

BS Psychology

Aquinas University of Legazpi 2013 – 2015

BS Psychology

CAP College Foundation Inc. 2018 – ongoing

AB Psychology

Tabaco National High School 2007 – 2010

Secondary School

Pag-Asa National High School 2010 – 2011

Secondary School

EXTRA-CURRICULAR INVOLVEMENT

FEU Psychology Society Community 2011 - 2012

Treasurer / Member

TAMARAW Volunteers 2011 – 2012

Member

FEU Sandigan-YES Psychology 2011 – 2012

Member

Bicol Region Association of Psychology Students 2013 – 2016

Member

SKILLS
 Excellent written and oral communication skills in English and the vernacular
 Knowledgeable in computer applications and software
 Ability to multi-task
 Team player mentality
 Strong commitment to delivering exemplary service
 Detail-oriented
 High level of confidentiality
 Basic Knowledge of Photoshop and Video Editing via Sony Vegas
 Languages Spoken – Tagalog, English, Intermediate Korean, Basic Spanish

SEMINARS ATTENDED

Igniting the Psychology through Positive Psychology

March 2014

The Role of Young Bicolano Psychologists in Promotion of Mental Health

February 2015

Time Management
July 2015