Leadership Glossary Terms

competency – refers to the knowledge, skills, abilities, personal characteristics, and other person-based
factors that help distinguish superior performance from average performance under specified
circumstances

communication – is a process by which information is exchanged between

individuals through a common system of symbols, signs, or behaviors

Contribution – Enlisting the ideas of the employees to make improvements, create

projects, and to better address the needs of consumers, often energizes the
workforce

core values – are shared beliefs embraced by all organization stakeholders. They set a
tone of character for the corporate culture and are used to visualize the framework for
making corporate decisions

E-Business – refers to the more encompassing process of doing business over the Internet. This includes
Internet marketing, social media campaigns, blogging, information-laden websites, and providing
educational seminars online

education – Providing new information enriches the minds of employees, shows that the
company cares enough to invest in them, and generates new thoughts and ideas that help
to make the company a better place

empowerment – Giving employees the power to make decisions can energize the workforce

flexibility – Taking into consideration an individual’s personal needs and lifestyle

is often highly appreciated

goals – are aims or outcomes that have a specific time frame for starting and
completion, as well as defined values of quantity or size

intellectual assets – include nonphysical assets such as knowledge acquired through Research and
Development (R & D), patents, human capital, education, and software. They must be utilized effectively
and protected properly

leadership – is the ability to motivate, discipline, and guide an organization or a group of people

loyalty – similar to commitment, this is the quality of being dedicated to something or someone

meetings – are used as a tool to bring people together to discuss project progress and
communicate other important details concerning the project

morale workshops – provide employees with an opportunity to get to know each other better

Opportunity Projects – Providing volunteer opportunities to work on projects, charity

drives, and special events helps to build teams and morale
performance reviews – compare cost performance over time, schedule or work
packages, budget over and under runs and estimated funding to complete the project

promotion – promoting people with new titles and greater authority. It can energize
other employees, not just the individual being promoted. Companies should celebrate
promotions

team – is a collection of individuals, all with the same goal, committed to teach other

quality – correlates to the degree to which characteristics of a project meet requirements

R & D projects – short for research and design projects which are used to explore alternatives,
improvements, or new creations in products or product procedures

risk – refers to the potential external events that will negatively impact a project’s progress

virtual offices – allow individuals the flexibility to live near clients and provide more flexibility in their
work-life schedules. They often result in greater work satisfaction and higher productivity. Virtual offices
have many advantages, including, but not limited to, the savings that come from optimizing corporate
real estate expenses and energy costs

virtual teams – are a technique for acquiring resources when the project activities support such a
concept. They are a group of individuals with a common shared goal that can achieve project
deliverables without a physical presence.
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