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Google Chrome - Print Preview Never Loads Cannot Print

by Washkevich

on Aug 9, 2012 at 7:22 PM 1st Post

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Hi anybody,

So I've run into this problem twice in the last four days.  Two users are both running XP sp3 and up to date
versions of chrome.  When they attempt to print a document the chrome print dialog comes up, but the
document never loads as a preview, and as a result you cannot click through to send it to the printer.  I
haven't found a particular reason for this, and I solved it by adding a switch to disable the print preview
altogether for those users.  I don't necessarily need a "better" solution than using the windows print dialog,
but I'd like to understand just why this is happening if anyone smarter than me has found the cause.
 Thanks.

-Stephen

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Best Answer

Serrano

scottfisher13 Aug 10, 2012 at 1:40 PM

Install .Net Framework 3 or 3.5 and it will work just fine.  Just had the same issue with some users.

Google is aware of the issue so hopefully it will be fixed in the next release.

View this "Best Answer" in the replies below »

We found 6 helpful replies in similar discussions:
Fast Answers!
 Anaheim
DP77 Apr 11, 2018

Ok so I failed to give an update. Turns out Google Chrome had an update the previous week that for some
reason broke printing from Chrome. I had to go to a previous week's VM backup to see what version was
running when everything was working. There was indeed a previous version which meant chrome had an
update since then. I reported the issue through the option on the browser settings. I created multiple
reports. I'm sure my request fell on deaf's ears, but after a few days chrome had another update and BAM!
printing through chrome was working again. 
View in original topic · Expand entire reply
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Pimiento
Frank8089 Mar 30, 2017

Our agency utilizes Google Apps and Chrome as our default browser.  If you run into this problem in 2017,
we found a solution which worked for us that we'll share on this thread in case someone else finds this issue
reoccurring for them.  If you attempt to print from Chrome (or from a Google App's print icon) and don't
receive the print preview, then you may run into a bug where you need to do the following:

Go into your Chrome settings

Scroll down and choose View advanced settings
View inInoriginal topicsection,
the Privacy · Expand entire
click reply
on the Content settings button
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Scroll down until you find Pop-Ups
See allNow
6 answers
choose whichever option isn't current selected and click Done.

This allowed
Popular Topics inour office users to bring up print preview and could then print out their items If you want to
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Allen_Falcon (Cumulus Global) Aug 9, 2012 at 7:36 PM

Brand Representative for Cumulus Global

Check the Chrome extensions for any conflicting print extensions.  Also, do you have either the Docs Viewer
or the Docs PDF Viewer installed?

Sonora

Washkevich Aug 9, 2012 at 7:49 PM

Hi Allen,

Thanks for the reply, no extensions installed at all in any of the (now three) cases that I've got, also neither
docs viewer or PDF Viewer are installed either.  
Thai Pepper

RME88 Aug 9, 2012 at 7:54 PM

I have had this problem before and uninstalled Chrome rebooted then reinstalled and it started working for
me haven't had any issues since I did that.

Serrano

Jeff Steffel Aug 9, 2012 at 7:55 PM

This is a known issue.  They are working on the problem.  You can either back out to Chrome version 20 or
simply disable the print preview functionality.

"C:\Users\User Name\AppData\Local\Google\Chrome\Application\chrome.exe --disable-print-preview

Serrano

Jeff Steffel Aug 9, 2012 at 7:56 PM

crap sorry I missed a quote

"C:\Users\User Name\AppData\Local\Google\Chrome\Application\chrome.exe" --disable-print-preview

Sonora

Washkevich Aug 9, 2012 at 8:14 PM

Thanks Jeff, like I said in the OP I already use that switch to turn off print preview, but it's good to know that
they are aware of the problem.   I was mostly posting to see if anyone had any idea where the issue stems
from, and if it's just an updated chrome issue I guess I'll just have to keep an eye out for a fix.  At least it
doesn't completely shut out printing capability!
Serrano
Best Answer

scottfisher13 Aug 10, 2012 at 1:40 PM

Install .Net Framework 3 or 3.5 and it will work just fine.  Just had the same issue with some users.

Google is aware of the issue so hopefully it will be fixed in the next release.

Sonora

Washkevich Aug 10, 2012 at 3:24 PM

Scott,

Thanks so much that did the trick!  We were running older .Net Framework because of a timekeeping
program that won't function with anything newer that 2.0, but that is now a thing of the past and with the
update everything is previewing and printing like a dream!

Pimiento

smc42 Nov 1, 2012 at 1:16 AM

1st Post

Scott,

Some of our users are having the same issue, but the XP SP3 machines in question all have .Net Framework
3.5 SP1 installed.  We are having them print from Chrome using Control+Shift+P while we wait for Google to
patch the issue.

Serrano

scottfisher13 Nov 1, 2012 at 1:42 AM

Sean,

Hmm. I'm not sure on that one.  I just installed XP from scratch today and installed all of the Windows updates
including .net 1, 2, 3, and 3.5 and Chrome's print preview work.  Maybe Chrome wants .Net 3 and not 3.5.

You could also try turning off Chrome's print preview all together using a flag.  This web page has a good write
up on the matter:

http://techlogon.com/2012/03/29/how-to-disable-print-preview-in-chrome

Hope this helps.

 

Thai Pepper

Nellanayrb
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Verify your account to enable IT peers to see that you are a professional.
Dec 13, 2012 at 9:57 PM

The fixes they have listed on http://productforums.google.com/forum/#!topic/chrome/4tf4W9eSGFE%5B1-

25%5D of installing the XPS Essentials pack, .Net 3.0, and .Net 3.5 don't work for Windows 7 because they are
built in features and can't be installed from a MSI.  I tried turning off the features and turning them back on
but it didn't help.  I guess in the mean time the --disable-print-preview switch is the only option for Windows
7.

Here's a link to follow their process in fixing the bug:

http://code.google.com/p/chromium/issues/detail?id=140044

Pimiento

garry.lachman Mar 19, 2013 at 2:52 PM

1st Post

Print this chrome extension. very easy & useful...

https://chrome.google.com/webstore/detail/print-this-page/jblmkcimgnhidldmaggeofpeefabdlnk

Pimiento

elenam Apr 25, 2014 at 7:11 PM

1st Post

I just had the same issue which was solved by following scottfisher13 advice for updating .NET Framework. It
seems I had the 2 and I tried to install 4.5. I had an error something like that I have the same or newer version
and the installation could not be completed. So I decided to install the 3.5 which miraculously solved my
problem. 

P.S. When I realized the problem, I restarted my pc and on rebooting I had a message that had something to do
with .NET Framawork and I clicked on cancel or continue I don't really remember. But it seems it had all to do
with my print preview issue.

My thanks goes to everybody here, to scottfisher13 off course (y) and especially to Washkevich for his
dedication to learn and understand and I quote his words "...but I'd like to understand just why this is
happening if anyone smarter than me has found the cause. Thanks. -Stephen"
Pimiento

user118516 Jul 12, 2014 at 9:06 AM

1st Post

i resolved this problem.simply open the dialog box on the left side of the loading preview.click on "printing
using system dialog...".a dialog box opens.click print and you got through.

zvi katz

Pimiento

reneeecklund Nov 25, 2014 at 2:04 AM

1st Post

When I open Application the file is empty there is no chrome.exe

Sonora

Brian Klish Feb 8, 2017 at 1:38 AM

This worked for me:

Deleted  "C:\Users\username\AppData\Local\Google\Chrome\User Data\Default\Preferences" file.  Chrome will

recreate the file.  You'll have to do some initial setup stuff like the prompt asking you if you want to set
Chrome as default browser, initialize any additional plugins, and set home page.

Pimiento

Frank8089 Mar 31, 2017 at 2:05 AM

1st Post

Our agency utilizes Google Apps and Chrome as our default browser.  If you run into this problem in 2017, we
found a solution which worked for us that we'll share on this thread in case someone else finds this issue
reoccurring for them.  If you attempt to print from Chrome (or from a Google App's print icon) and don't
receive the print preview, then you may run into a bug where you need to do the following:

Go into your Chrome settings

Scroll down and choose View advanced settings
In the Privacy section, click on the Content settings button
Scroll down until you find Pop-Ups
 Now choose whichever option isn't current selected and click Done.

This allowed our office users to bring up print preview and could then print out their items.  If you want to do
the same steps above and set your Pop-Up defaults, you can now do so and you'll still be able to print
preview/print your items.

Hope this helps someone.   Frank :)

Pimiento

Jacob Rickman May 4, 2017 at 12:23 AM

1st Post

I was able to uninstall chrome and reinstall it and it fixed the problem for me

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