Saint Columban College

Pagadian City

WORK PLAN FOR TUTORIAL CLASS

Total Quality Management
Summer Class 2019

Date Time Room Learning Content Learning Outcome

April 3:00-4:50 Learning  Introduction to TQM  Explain the meaning of total

8-12, Common quality management (TQM)
2019  Identify costs of quality
 Describe the evolution of TQM

April 3:00-4:50  Need and Applicability of TQM  Identify key leaders in the
22-26, field of quality and their
2019 contributions
 Identify features of the TQM
philosophy

April 3:00-4:50  Key Elements of TQM  Analyze the different authors

29-30 approaches to quality:
& May Deming, Juran, Crosby, Kaizen,
1-3, Shigeo Shingo, Ishikawa,
2019 Taguchi.

May 3:00-4:50  TQM and Six Sigma  Describe tools for identifying
6-10, and solving quality problems
2019  Describe quality awards and
quality certifications

May 3:00-4:50  Customer Satisfaction &  Analyze Customer Perception

15-19, Performance Measures of Quality;
2019  Learn the importance of
Feedback;
 Create the best Service
Quality;
 Device an action for a lasting
Customer Retention
May 3:00-4:50  Case Studies  Generate an plan for the
22-24, following cases:
2019 o Changing Company
Culture;
o Xerox Corporation –
Using TQM as a
Competitive Strategy;
o Motorola’s Secret to
TQC;
o Motorola’s Quest for
Quality