Académique Documents
Professionnel Documents
Culture Documents
Submitted to
Submitted by:
Student Name
Author :
Email (Proponent):
Email (Supervisor):
Project Environment:
The system developed is intended as an aid for the IT Help-Desk staff. Staff would be expected to use the information held as a guide to resolving IT based problems.
Objectives:
The main object of this project is to produce an IT Help-Desk System (HDS). To allow a more automated approach to the IT Help-Desk teams functions by using a computer system.
The new system should enhance the quality of IT support by enable a more accurate and efficient management of services. The HDS is to provide service and support for the IT Help-
Desk team, NEUST Staff and Students.
Product Aims:
The aim is to maintain a central database of help requests, solutions and responses. Provide general management information such as statistics & trends, highlight problem areas and
checking on service level targets. Utilise web entry interface to enable database interrogation by provide levels of access the IT Help-Desk team, NEUST Staff and Students
A structured methodology will be adopted to help produce the project document through the various stages systems development covering analysis, design and implementation. The
appropriate Computer Aided Software Engineering tools and techniques will be used to convey the proposed model.
Analysis Stage: A full systems investigation will take place to determine what the system requirements are. A proposed model will be formulated, agreed and documented.
Deliverable: Software Requirement Specification
Design Stage: Determine how the system requirements (analysis) are to be met and achieved. Produce a design specification to provide the information necessary to build the system.
Deliverable: Software Design Specification
Implementation Stage: Determine the system functions to be implemented in the time scale remaining. Build the relevant systems functions by coding the tables, forms, queries &
reports. Test individual components and the complete system by following a test plan. Produce and document relevant test plans and results.
Maintenance Stage: Produce the maintenance documentation which covers User Guides, Operation strategy for changeover from old to new, maintenance (fine tuning/bug
fixing/upgrade) and Future enhancements.
Academic Aim:
To utilise the skills and knowledge gained in NEUST Computing (IT) modules, in particular, Applications in IT, Systems Analysis & Design, Database Development, and Internet
Introduction. Research and adopt a Systems Methodology for project development. Gain new skills and knowledge in the area of Internet Technology.
The choice of hardware & software will be restricted to that available in the Agency.
Schedule: It is intended that all stages of the project will be completed within the time scales of 26 weeks. The approximate schedule is – Analysis (6 weeks), Design (7 weeks),
Implementation (10 weeks), and Documentation to be completed over a 26 week period.
JOB POSITION 1
-Duties and responsibilities
JOB POSITION 1
-Duties and responsibilities
RANK NAME OF DESCRIPTION STATUS DEVELOPMENT COMPUTING SCHEME USERS HARDWARE & SOFTWARE SYSTEM
PROPOSED (DEVELOPMENT OR STRATEGY (WEB/IS /MOBILE (EXTERNAL/ REQUIREMENTS OWNER
SYSTEM ENHANCEMENT) NETWORK) INTERNAL)
1
Fill-in Instructions: Prepare this table as many as there are ISs, including its sub-systems (SSs). Please rank in order of priority with 1 being the highest.
1 - List all ISs proposed for development or for enhancement
2 - Describe each IS in terms of its salient features, functionalities, and major information generated.
3 - Write whether the identified IS is for development or for enhancement.
4 - Indicate whether the IS is for in-house development, outsourcing, or a combination of both. The use of ready-made software or off-the shelf software may
also be considered as another option.
5 - State the proposed computing scheme for each IS/SS.
6 - Indicate the specific office/group/unit within the organization that specifically use the IS (internal user/s). Indicate all entities that are outside of the
organization but make use of the system (external user/s).
7 –Indicate the network, hardware and software requirements needed in implementing the project.
8 - Indicate the organizational unit for which the IS was developed (owner) and for which it is accountable for its continuous maintenance and administration.
9 - Indicate duration of project.
10 - List deliverables (e.g. policies for issuance, trainings to be conducted, covered ISs and DBs identified, infrastructure, etc
11 - Indicate the total project cost
NAME OF DATABASE
GENERAL CONTENTS / DESCRIPTION
STATUS
INFORMATION SYSTEMS SERVED
DATA ARCHIVING / STROAGE MEDIA
USERS INTERNAL
USERS EXTERNAL
OWNER
NAME OF DATABASE
GENERAL CONTENTS / DESCRIPTION
STATUS
INFORMATION SYSTEMS SERVED
DATA ARCHIVING / STROAGE MEDIA
USERS INTERNAL
USERS EXTERNAL
OWNER
Fill-in Instructions: Describe all databases to be created. Create a table for each database.
1 - Write the name of the database.
2 - Describe each database in terms of its purpose and content in general. Provide samples of datasets.
3 - Write whether the identified database is for build-up, for conversion or for migration.
4 - Identify the IS that will make use of the database identified.
5 - Identify how or in what form you intend to store/preserve the data.
6 - Indicate the specific office/group/unit within the organization that specifically uses the database (internal user/s).
7 - Indicate all entities that are outside of the organization but make use of the database (external user/s).
8 - Indicate the organizational unit that will manage the database (owner).
HIERARCHY OF TARGETED OBJECTIVELY VERIFIABLE BASELINE DATA TARGET DATA COLLECTION RESPONSIBILITY TO
RESULTS INDICATORS (OVI) METHOD COLLECT DATA
INTERMEDIATE OUTCOME of ICT % of delinquent taxpayers <Current> % of < % >decrease in Mandatory reporting, ISG, Project M&E Group
project refers to changes in delinquent taxpayers delinquent taxpayers Business intelligence
behavior of targeted stakeholders module
as a result of the implementation % of taxpayers filing online <Current> % of taxpayers
of the ICT project. Example: filing online to total < %> increase of
Enhanced access to collection taxpayers taxpayers filing online
services
IMMEDIATE OUTCOME of ICT Tax revenue-to-GDP ratio <Current> tax revenue- Tax revenue-to-GDP Mandatory reporting, ISG, Project M&E Group
project implementation/ GDP ratio ratio improved to 15.6% Business intelligence
installation. Immediate outcome by 2016 module
refers to changes in institutional No. of personal contact
capabilities of the Agency in fortax transactions <Current> no. of Reduced no. of personal
adopting/utilizing the ICT system personal contact for tax contact to ?
developed or installed Example: transactions
Improved tax collection
Outputs related to the No. of simplified forms No. of forms to be <no.> of simplified forms Mandatory reporting ISG, Project M&E Group
installation/ implementation of simplified
the ICT project in the agency No. of processes Reduced no. of
within the lifetime of the project. <Current> No. of processes
These are completed deliverables processes
of the project. Example: No. of policies issued Issued <no.> policies
Enhanced eFPS adopted # of policies for revision
or issuance
COST BREAKDOWN
CAPITAL OUTLAY
1. ICT Machinery & Equipment
Laptops
Desktops
Servers
2. Printing Equipment
3. Software
MOOE
1. Professional Services
2. Training
Web Programming
Etc.
3. Communication Expenses
Leased Line
4. Rents
5. ICT Supplies and Materials