Las 7 Herramientas

PT.
ADHI KARYA (Persero), Tbk

Lingkup SUPPORT PROSES
Edisi 0 (Nol) PROSEDUR Nomor Dokumen :
Tgl. Efektif 01 September 2017 HOW TO HANDLE LEAD SP 027 002 SM P05
Tgl. Peninjauan 01 September 2018
DAFTAR ISI
1. FLOW AKTIFITAS
2. LEMBAR KERJA/ FORM
PT. ADHI KARYA (Persero), Tbk
1. Flow Aktivitas Prosedur How To Handle Lead

Flow Proses Uraian aktivitas Keterangan
Ukuran Keberhasilan
Input :
Input :
Informasi / pemesanan dari pelanggan / PIC
Confirm Lead PIC = sales
1. Melakukan greeting
Mulai
2. Menanyakan nama tamu, menanyakan

Greetings informasi-informasi lain dari si tamu, seperti
nama perusahaan, nomor telepon, alamat email
Take a Noted
dan alamat nya.
3. Menanyakan type dan jumlah kamar yang
diminta atau dikehendaki tamu yang memesan
Check System
4. Menanyakan jumlah peserta meeting dan
lamanya penggunaan ruang meeting
Waiting List Available Fully Booked 5. Menanyakan tanggal kedatangan dan
keberangkatan tamu
6. Check ketersediaan kamar dan ruang meeting
Reconfirm
7. Menanyakan tentang surat garansi maupun
PilihanHari lain Cancellation
jaminan apabila tamu tersebut dari Corporate

Input System Lost Business ataupun suatu instansi
8. Negosiasi dan deskripsi mengenai harga beserta
Proposal Letter
fasilitas hotel
9. Konfirmasi ulang mengenai incoming lead
10. Mengirimkan Proposal Letter
Confirmation Letter
11. Mengundang untuk site inspection dan test
food
Definite 12. Mengirimkan Confimation Letter
13. Menerima Confimation Letter yang sudah
BEO GEO
ditanda tangan beserta pembayaran
14. Membuat target dari lead tentative menjadi
definite sebagai Business Materialize
15. Menyampaikan informasi ke pihak Reservation
Technical Meeting
untuk block kamar

Welcoming Greeting
16. Menyampaikan informasi ke pihak BOO untuk
membuat BEO
Kegiatan 17. Menjadwalkan technical meeting dengan bagian
Berlangsung
operasional
18. Welcoming greeting pada hari H kegiatan
Last Greetings
kepada PIC
19. Over handle ke pihak Banquet
Business Materialize
20. Cross check untuk kelancaran event
21. Last Greeting pada hari terakhir kegiatan
Thank You Letter 22. Mengirimkan thank you letter
23. Memastikan pembayaran selesai pada hari yang
Make Sure sudah disepakati
24. Menjadwalkan untuk kunjungan sebagai warm
Pembayaran
account
Warm Account
Waiting List
1. Waiting List diberlakukan apabila kamar dan
Selesai ruang meeting setelah crosschek dalam sistem
sudah penuh atau ada blockingan dari lead
sebelumnya
2. Menawarkan untuk pilihan hari lain atas
kegiatan tersebut
3. Apabila ada pilihan hari lain dan tersedia akan
kamar dan ruang meeting, selanjutkan akan
mengikuti proses confirm lead
4. Apabila tidak ada pilihan lain, maka status
menjadi Waiting List dan memberikan tenggang
waktu kepastian mengenai status lead tersebut
Cancellation
1. Cancellation Lead diberlakukan apabila
Incoming Lead tidak bisa terlaksana. Baik karena
status hotel sudah fully booked ataupun tahap
negosiasi yang tidak sepakat
2. Lead tersebut dimasukan ke dalam Lost Business
dan dijadikan acuan untuk potensi business
dilain waktu
Ukuran Keberhasilan
Output: Output :
Surat penawaran & Surat perjanjian Kerjasama Acara dilaksanakan di

hotel
2. Lembar Kerja
2.1 Format Daily Sales Report
DAILY SALES REPORT
Bussiness Development Executive

07 November 2017
Company Address Contact Potential Hotel Follow up Trace
Business Date
2.2 Contoh Format Room Contract Letter A
Contoh Format Room Contract Letter B

2.3 Contoh Format Quotation Meeting Package Letter A
Contoh Format Quotation Meeting Package Letter B

2.4 Contoh Contract Letter Meeting Package A

Contoh Contract Letter Meeting Package B

2.5 Contoh Format Credit Facilities

HOTEL GRANDHIKA SETIABUDI MEDAN
Jl Dr.Mansyur No.169 Medan 20121 Telp (061) 42081234 Fax (061) 42081555
APPLICATION FOR CREDIT
Note: It is important that this form be completed in full. Insufficient information

may 3result in unnecessary delay in processing your application. All terms and conditions
contained overleaf are deemed to be part(s) of this application and have been read,
understood and accepted by you in total at the time of your application for credit facilities
at Hotel Grandhika Setiabudi Medan.
Name of Company or Firm : Nature of Business :
Address : Phone Number :

Fax Number :
NPWP No: NPWP Address:
Type of company
(Delete where not applicable)
Authorized Capital: Paid-Up Capital: No. of Employees:
PARTICULARS OF PERSONS AUTHORIZED TO MAKE HOTEL ARRANGEMENT AND

SIGN ON BEHALF OF THE COMPANY:
NO. NAME IN BLOCK POSITION IC/PASSPORT ADDRESS / EMAIL SIGNATURE

CAPITALS HELD NO. ADDRESS
1.
2.
3.
4.
5.
6.
PARTICULARS OF PERSONS AUTHORIZED TO ISSUE PAYMENT INSTRUCTIONS

AND BILLING PAYMENT PROCESS:
NO. NAME IN BLOCK POSITION IC/PASSPORT ADDRESS / EMAIL SIGNATURE

CAPITALS HELD NO. ADDRESS
1.
2.
3.
4.
Note: Please notify us if there are changes or amendments to the above authorized signatories. If
written notification is not received, the above signatories will still be valid and the
company is still liable for all changes incurred thereafter.
COMPANY’S BANKERS
Banker : Branch : Account No. :
Banker Branch Account No.
PLEASE FURNISH THE FOLLOWING IF YOU OR YOUR COMPANY PRESENTLY HAS

OR PREVIOUSLY HAD AN ACCOUNT WITH ANOTHER HOTEL OR OTHER SERVICE
HOTEL IN MEDAN:
NO. NAME OF HOTEL ADDRESS

1.
2.
3.
4.
5.
6.
The undersigned (an authorized signature) hereby requests that a corporate account be opened for
the company. In connection with the above particulars, the undersigned authorizes the receipt
and exchange of credit information. The Company will be liable for all charges incurred at Hotel
Grandhika Setiabudi Medan by the Company’s guests unless otherwise instructed in writing. The
company will be bound by the terms and conditions contained overleaf upon approval of the
application for credit facilities at Hotel Grandhika Setiabudi Medan.
DATE AUTHORIZED SIGNATURE

WITH COMPANY STAMP
CREDIT FACILITIES - TERMS AND CONDITIONS
1. These terms and conditions are deemed to be part(s) of the application for credit facilities at
Hotel Grandhika Setiabudi Medan.
2. Granting credit facilities shall be at the sole discretion of Hotel Grandhika Setiabudi Medan.
3. All charges incurred by the company shall be billed to its business address and settlement of
outstanding shall be payable within seven (7) days upon presentation of this bill(s).
4. The company must inform Hotel Grandhika Setiabudi Medan if there are any changes or
amendments to the authorized signatories or any other related matters. This must be in
writing notifying the Hotel of the facts. Prior to receipt of written notification the company
will still be liable for any charges incurred thereafter.
5. Only those authorized persons stated overleaf shall make arrangements for
accommodation/room rental, food and beverage consumption, etc. in Hotel Grandhika
Setiabudi Medan. All instructions shall be made in writing. Any verbal communications
regarding the above must be followed up by written confirmation.
6. Should the given credit limit be exceeded the difference is payable by the company
immediately and credit facilities will temporary blocked.
7. The credit limit of the company shall be reviewed periodically and the HOTEL reserves the
right to withdraw, suspend or increase the credit facilities at any time. Such notification shall
be made in writing to the company informing them of the HOTEL’s decision, without having
to assign any reason whatsoever.
8. The company undertakes to reimburse and to indemnify the HOTEL for all losses expenses
and damages suffered by the HOTEL in respect of non-payment outstanding so far as such
losses, expenses and damages have resulted directly or indirectly from the negligence and/or
malicious action of the company and/or his guests.
9. All cheques shall be crossed and made payable to PT Adhi Karya (persero) – Hotel
Grandhika Setiabudi Medan.
FOR OFFICE USE ONLY
RECOMMENDED BY: POSITION:
REMARK (IF ANY)
CREDIT LIMIT GRANTED
SALES & MARKETING Approved/Disapproved
ACCOUNT RECEIVABLE Approved/Disapproved
FINANCIAL CONTROLLER Approved/Disapproved
GENERAL MANAGER Approved/Disapproved


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PT.

ADHI KARYA (Persero), Tbk

1. Flow Aktivitas Prosedur How To Handle Lead

2. Menanyakan nama tamu, menanyakan

jaminan apabila tamu tersebut dari Corporate

untuk block kamar

Surat penawaran & Surat perjanjian Kerjasama Acara dilaksanakan di

DAILY SALES REPORT

Bussiness Development Executive

Contoh Format Room Contract Letter B

Contoh Format Quotation Meeting Package Letter B

2.4 Contoh Contract Letter Meeting Package A

Contoh Contract Letter Meeting Package B

2.5 Contoh Format Credit Facilities

APPLICATION FOR CREDIT

Note: It is important that this form be completed in full. Insufficient information

Name of Company or Firm : Nature of Business :

Address : Phone Number :

NPWP No: NPWP Address:

PARTICULARS OF PERSONS AUTHORIZED TO MAKE HOTEL ARRANGEMENT AND

NO. NAME IN BLOCK POSITION IC/PASSPORT ADDRESS / EMAIL SIGNATURE

PARTICULARS OF PERSONS AUTHORIZED TO ISSUE PAYMENT INSTRUCTIONS

NO. NAME IN BLOCK POSITION IC/PASSPORT ADDRESS / EMAIL SIGNATURE

Banker Branch Account No.

PLEASE FURNISH THE FOLLOWING IF YOU OR YOUR COMPANY PRESENTLY HAS

NO. NAME OF HOTEL ADDRESS

DATE AUTHORIZED SIGNATURE

CREDIT FACILITIES - TERMS AND CONDITIONS

FOR OFFICE USE ONLY

RECOMMENDED BY: POSITION:

REMARK (IF ANY)

CREDIT LIMIT GRANTED

SALES & MARKETING Approved/Disapproved

ACCOUNT RECEIVABLE Approved/Disapproved

FINANCIAL CONTROLLER Approved/Disapproved

GENERAL MANAGER Approved/Disapproved

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