Questionnaire for BFT 314-Cross Cultural Management

Name of Respondent: Salsa Lutfia (Indonesia)

Age: 20 Occupation: UUM Student Status: Single

Academic Qualification:

A. Barriers to Intercultural Communication

1. What language do you use to communicate in your country and in Malaysia?

2. Did you manage to learn local language? How long did you take to learn/adapt to local
language?

3. Do you think that your culture is more superior than other people’s culture?

4. Do you find difficulties in making friends with people from different culture?

5. How often do you speak and spend time with people from different culture?

6. Have you ever been in an intercultural communication which ended up in

misunderstanding? How?
7. If you feel as if there are communicating barriers, what do you think the main reason(s) is?
How do you overcome the barriers?
8. What are the obvious differences that you can figure between the way people in Malaysia
communicate and your nation?
9. Do you find uncomfortable with body language used by Malaysian? How does it offenses
you and what is the meaning to you?

10. What are your stereotype towards the Malaysian and the nation of your country? How do
you think?

B. Developing Intercultural Communicative Competence

1. Do you think that culture, gender, nationality or social class have effect on communication?

2. How do you manage conflict in terms of communication or cultural differences?

3. How do you evaluate people’s attitude from your culture?

4. Do you think that learning the other person’s culture is important in avoiding cultural
misunderstandings? Why?
5. Do you think if someone have many knowledges about another culture can give a good
potential in communication skills?

6. In intercultural communication, what is more important to you, in order to avoid

misunderstandings?

7. How can you get an effective communication when to solve any problem issues with
another different culture?

8. Do you think that cross cultural communication should be taught in schools and colleges?
Why?

9. How do you communicate with people that both of you do not have mutual language?

10. How do you do to avoid those miscommunications?

How will the people in your culture/ you handle the following scenario?

1. How would you/ your culture go about persuading someone to see things your way at work
based on your own culture?

2. When one of your friends behave unethically, how do you advice the person? Either use
your own cultural standard or follow that person cultural standard?

3. What are your opinion when someone being reprimanded in front of others colleague when
he/she did wrong? How would your nation solve the problem?

4. When there is one member in team who always give negative thought of other members
idea, how would you use your competencies in term of skills and knowledge to solve the
scenario?

5.Empathy is the ability to put oneself in the shoes of the other. How do you feel and think
when people share their feelings? Does your culture empathy and willing to listen to the
others?

6. How have you handled working under someone you felt was not good at communicating?
Does your culture accept that?

7. How would you go about explaining a complex idea/problem to a team member who was
already frustrated? Does your culture accept that?