QUESTIONNAIRE

Dear Sir/Ma’am,

1. Name:-
2. Address:-
3. Age:-
4. Gender:-

( ) Male ( ) Female

5. Occupation:-

( ) Student ( ) Salaried Employed ( ) Professional ( ) Housewife

( ) Businessman ( ) other

6. Annual Income:-

( ) Below 2,50,000 ( ) 2,50,000-5,00,000 ( )5,00,000-10,00,000 ( )Above 10 lakh

7. In which Bank do you have account?

( ) HDFC Bank ( )Axis Bank ( )ICICI Bank ( ) Other

8. Which services you like the most in the bank ?

9. What additional benefits you want from the bank ?

 10. How many accounts do you have in Banks?
( )1 ( )2 ( )3–4 ( ) More than 4

11. Does your queries get resolved on time in your Bank?

( )Yes ( ) No

12. Are you aware about the following banking services offered by HDFC Bank?

( ) Savings a/c ( ) Current a/c ( ) Insurance ( ) Loans

( ) Demat a/c ( ) Credit Cards ( )Fixed Deposits ( )All of the above

13. Are you aware of digital banking ?

( ) Yes ( ) No

14. Which digital platform are you using ?

( ) Mobile Banking ( ) Net Banking ( ) Wallets ( ) Others

15. Are you satisfied with the service quality of the bank?

( ) yes ( ) No

 If not, then what problems are you facing?

( ) Infrastructure ( ) Customer Relationship ( ) Timeliness ( ) Other (specify)

16. Do you think that digitalization of banking services has made banking easy for customers ?

( ) Yes ( ) No

17. How will you rank the overall services provided?

( ) Excellent ( ) Good ( ) Average ( )Below Average

18. Do you have ?

( ) Credit Card ( ) Debit Card

19. Do you shop online ?

( ) Yes ( ) No
 20. Tick the following from highly preferred to least preferred
Strongly Agree Sometimes Disagree Strongly
agree Disagree
Bank helps to sort out any problem in
doing net banking
ATM of bank provides facility with
ease
Easy procedure of opening bank
account
Bank provide proper locker facility

Bank provides proper parking and

seating arrangement facilities
Will you like to buy more of the
bank’s product in near future
Bank keeps on providing about its
new schemes on regular basis
Are the online apps easy to use

Courteous bank staff

I get the solutions to my problems