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this text illustrates that the juvenile cause trouble because of maybe lack of parental
in Practical Research 1
By:
Michael C. Callejo
Michael C. Callejo
Michael C. Callejo
Michael C. Callejo
Michael C. Callejo
Researchers
Saint Mary’s University 2
Senior High School Department
Research Adviser
April 2019
TABLE OF CONTENTS
Page
Title Page……………………………………………………………………. i
Table Of Contents………………………...………………………............ ii
List Of Figures………………………...………………………...…………. iv
CHAPTER
Introduction………………………...………………………............... 1
Statement of Hypotheses………………………...…………………... 13
Conceptual Framework……………………………………………… 14
Definition of Terms………………………...………………………... 22
Conceptual Literature………………………………………………... 24
Related Studies…………………………………………………….. 58
Synthesis………………………...………………………...………... 71
Research Design………………………...………………………...... 75
Research Environment………………………...……………………. 75
Data Analyses………………………...………………………... 81
REFERENCES………………………...………………………...…………….. 145
APPENDICES
item………………………………………………………
LIST OF TABLES
Page
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III)……………………………………………...........................
LIST OF FIGURES
Page
Chapter I
Introduction
firm, its products, or its services (ratings) exceeds specified satisfaction goals.
It will indicate the fulfillment that customers derive from doing business with a firm. In
other words, it’s how happy the customers are with their transaction and overall
experience with the company. Customers derive satisfaction from a product or a service
based on whether their need is met effortlessly, in a convenient way that makes them
loyal to firm. Hence, customer satisfaction is an important step to gain customer loyalty.
performance indicator within business and is part of the four perspectives of a Balanced
Scorecard.
satisfaction is seen as key differentiator and increasingly has become a key element of
business strategy.
There is a substantial body of empirical literature that establishes the benefits of customer
It’s a well-known fact that no business can exist without customers. In the business of the
website design, it’s important to work closely with your customers to make sure the site
or system you create for them is as close to their requirements as you can manage.
Because it’s critical that you form a close working relationship with your client, customer
customers, or percentage of total customers, whose reported experience with a firm, its
Customer satisfaction is an ambiguous and abstract concept and the actual manifestation
of the state of satisfaction will vary from person to person and product/service to
physical variables which correlate with satisfaction behaviours such as return and
recommend rate. The level of satisfaction can also vary depending on other option the
customer may have and other products against which the costumer can compare the
organizations.
The customer satisfaction score is the most straight forward measure of customer
lines of “how satisfied were you with your experience today?’ Responses are collected on
a scale, usually 1-3, 1-5 or 1-10. The final CSAT score can be calculated using several
different methods. If used correctly, collecting your customer satisfaction can help you
identify key areas where you customers are less than satisfied. From here, you can make
improvements accordingly. This is key to long term customer retention ensuring that your
In order to get the best possible insights from your customer feedback survey, it’s
important to understand what it does and doesn’t measure. Because of the nature of the
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customer satisfaction question- which asks about immediate satisfaction- responses are
likely to indicate sentiment towards the customer’s most recent interaction with your
brand or service. This is not necessarily a disadvantage, as it means you can gauge
sentiment towards individual catch points throughout the customer life cycle. However it
also means that the customer satisfaction cannot generally use to infer broader attitudes
Customer satisfaction measurement originally has roots in ideas about quality that come
from an operational/production view of the business. The first idea is that quality is
measured as the gap between customer’s expectations, and their perceptions of the
product service they receive. This gap-based view of quality says that if you match or
beat customer’s expectations, and so leave them satisfied, you have achieved the
The second idea from operations management is that quality is about conformance to a
standard or specification. Within this idea is that once the design is set, quality is about
ensuring that the end deliverable to the customer meets this design. Consequently from
of delivery of the product and service. The aim being to minimize production errors so
Marketing and Customer focused research who carry out satisfaction research on the other
hand will tend to look to measure not just the quality of the delivered product or service, but
also the whole relationship. This can lead to gap between an operational perspective focused on
In practice, customers rarely able to separate out the general feeling that they have
towards a product or service based on brand expectations and marketing and the actual
delivery of the product in terms of its functional performance. So some care is needed in
really defining what it is that you are looking for from a customer satisfaction study, what
are you going to use the information for and whether alternative approaches might be
Whether the buyer is satisfied after purchase depends on the offers performance in
Customer Satisfaction cannot be very difficult. After all you either satisfied with the
services you receive or you are not. Hence, in order to maintain existing standards and
implement new and better systems to satisfy students, it is crucial assess student
satisfaction tends and make appropriate changes in services delivered by the Institute.
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Accordingly, this research will intends to access the current service delivery of the
Institute and measure student satisfaction level along with identification of major
The study aimed to identify the customers satisfaction based on the food they buy in the
canteen, and their impression in to the canteen. In this statement, its shows the
characteristics that satisfy the students and the other school people.
1. Determine the satisfaction of student, teachers, staff and visitors at Saint Mary’s
a. Nutritional Value
c. Price
2. Know the satisfactions of the students and the other school people and what will
be their response.
3. What will be the best way to order to improve school canteen services?
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In this study, we adopt a relationship marketing perspective and apply to propose a way to build
a satisfaction of our event that can achieve students positively abilities. We measure the
relevance of their interesting foods from a university student’s perspective to an earning’s, our
product capable of achieving high customer satisfaction. Our study is based on interviews of
these students from the Saint Mary’s University from Bayombong. Through surveys, we
measure user’s satisfaction and classify the quality attribute expectations into our categories.
The indexes we create reveal key elements that can increase or decrease customers perceived
satisfaction. This study has specific value for their academics. We work on our new product
development in the canteen of Saint Mary’s of customer satisfaction level, we find practical
implications and/or other companies interested in developing and selling the products based on
Conceptual Framework
Figure 1 describes the conceptual framework of the study wherein the input is consisting
On the other side, the process being used is through questionnaires and statistical
treatment such as percentage, mean and tallied. The output is the satisfaction of senior
The researchers want to find out the level of satisfaction of the students in the canteen of
Saint Mary’s University. The table shows how the researchers researched, surveyed and
The research study focus on the level of customer’s satisfaction on food quality and to
know the satisfaction of students with regards with to the performance of the school
canteen. Also in the terms of the canteens service provider: such a nutritional value, taste
of food, the variety of products and the cleanliness of the school canteen facilities.
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The researchers limited this research to the senior high school students from Saint Mary’s
University. Questionnaires were distributed to senior high school students for the school
year 2019-2020.
Definition of Terms
Satisfaction- the act of providing what is needed or decide: the act of satisfying a need or
desire.
Chapter II
Conceptual Literature
nationalize commercial bank settings, and the customer satisfaction thereof. In addition, it
will evaluate the existing literature and establish the identity of the gaps in the literature,
which will provide the framework on which this researched, is based. One of the studies
Most of the exciting literature prefers almost exclusively to the perception of service
from customer perspective. The concept advanced within the present study focuses on the
satisfaction, then the relationship between customer satisfaction and service quality,
Last few decades have witnessed dramatic changes in market environment characterized
advances and globalization. The technological changes have made the traditional
economic concept of scale, scope and structure irrelevant in the new economy removing
time place barriers that doing business. Technological advances combined with forces of
globalization have resulted in the transformation of the economy, industries, markets and
Related Studies
Synthesis
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Chapter III
RESEARCH METHODOLOGY
Research Design
In order for the researchers to identify the levels of the satisfaction in “”. The researchers
will use the Phenomenological Design. In this design we will get the opinions of the
chosen respondents by providing them with questionnaire. In this study we will want to
dive into deeper information about the Customer Satisfaction in school canteen of Senior
Research Environment
This study will be conducted at Saint Mary’s University a private institution and its
Research Instrument
Data Analyses
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REFERENCES
Addmour H. &Ayish H. (2005). The influence of marketing service mixed for five star
Addmour H. &Ayish H. (2005). The influence of marketing service mixed for five star
Addmour H. &Ayish H. (2005). The influence of marketing service mixed for five star
APPENDICES