08/02/2019 Document 469339.

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Copyright (c) 2019, Oracle. All rights reserved. Oracle Confidential.

Oracle MWA Personalization Framework (Doc ID 469339.1)

In this Document

Abstract
INTRODUCTION
History
Details
ARCHITECTURE
PERSONALIZATION FEATURES
PERSONALIZATION RESTRICTIONS
PROFILE OPTIONS USED BY MWA PERSONALIZATION FRAMEWORK
References

APPLIES TO:

Oracle Warehouse Management - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]

Information in this document applies to any platform.

ABSTRACT

INTRODUCTION

Oracle Warehouse Management System is a real-time execution system that enables a majority of the transactions to be
executed on the mobile devices and captures the related information. While the product is growing feature rich by the release,
the variety of its expanding customer base is increasing rapidly too. The number of customers that are interested in and
demanding to tailor the execution of these mobile transactions to their custom business processes and procedures is
increasing.
The following are some of the variety of reasons why the user wants to customize the mobile pages at their facility.

· The management is confident that their mobile operators are well qualified and can be relied upon, hence would like to
reduce the amount of information that needs to be verified and confirmed through the mobile devices. This will reduce the
number of scans and hence improve the speed and overall efficiency at which the mobile transactions can be executed.

· Default some of the fields based on the various business rules that are used at their facility and do not need the operators to
input.

· Capture additional information to meet the requirements of the business processes and procedures using the LPN Descriptive
flex field.

The project will eliminate the need to customize the WMS mobile UI pages and reduce the implementation time for the
growing WMS customer base. Patch 6662606 provides the capability of personalizing Oracle Warehouse Management pages
for release 11.5.10. WMS Personalization Framework is delivered with releases 12.1.X forward and is not available for release
12.0.X.

In release 12.1.1 and higher customers may also define their own validation logic for any editable field on any mobile
application page without actually customizing it. This is accomplished via the file customlistener.java. Please refer to Note
1621549.1 for additional information.

R12.1.x users will also want to apply Patch 19051626 - This is a consolidated patch for ERs on Personalization. (There is no
corresponding patch for 12.2.x, changes were incorporated directly into 12.2.x). This patch adds Cycle Count, Lot Attributes,
LPN Split, LPN Unpack, Mobile LPN Inspect, Detail Pick, LPN Inquiry, Item Inquiry, Account Alias Receipt, LPN Pack,Physical
Count, Account Alias Issue and ASN Receipt pages to personalization framework.

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Also, please review the Support Policy announcements for E-Business Suite Releases 11.5.10, 12.0, 12.1 and 12.2 found in
Note 1494891.1.

Additionally there is a one-hour Webinar session offered. This is recommended for technical and functional users who are
looking to personalize the mobile experience for an end user using MSCA applications across the Oracle Ebusiness Suite.

Also included in this document find MSCA APP - Tips for Customized/Personalized Code (release 12.1.X and 12.2.X and
higher). The MSCA APP UI is built using the Oracle Mobile Application Framework (Oracle MAF) for supporting devices using
Android or iOS platforms.

HISTORY

Authors : Bhanu Vanjaku and Puneet Sood

Create Date: 30-NOV-2007
Modified Date: 20-JUL-2016

DETAILS

ARCHITECTURE

The following diagram represents the architecture of MWA Personalization Framework.

Customers can use the MWA Personalization Framework menu option, which is available under the existing Warehouse
Manager responsibility’s Setup menu option, to personalize the WMS Mobile pages
Personalization can be done at three different levels. The levels in order of decreasing precedence are:

1. Responsibility
2. Organization
3. Function

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PERSONALIZATION FEATURES

Customers can now achieve the following without making any code changes:

· Hide fields and buttons.

· Change the prompts for the fields and buttons.

· Provide default values to the fields.

a. If there is no default value provided using personalization framework then system tries to get the default value from a
custom java class as explained in appendix A.

· Copy the value of a field to the another field.

· Set editable fields as read-only.

· Set non-mandatory fields as mandatory.

· Enable/Disable the LPN Descriptive Flex Field. DFF can also be made as a read-only field

PERSONALIZATION RESTRICTIONS

Any given field on a page can be hidden provided any one of the following is true.

1. The field is not a required field.

2. The field is required but a valid default value is set through this personalization framework.

3. The field is a display only field.

An editable field can be made read-only when any one the following is true.

1. The field is not a required field.

2. The field is required but a valid default value is set through the personalization framework.

PROFILE OPTIONS USED BY MWA PERSONALIZATION FRAMEWORK

MWA: Enable Personalization

You should set this profile option to “Yes” for personalization to take effect. This profile option can be set at site, application,
responsibility and user level.

MWA: Cache Personalized Metadata

This profile option should be set to “Yes” at site level on a production instance for faster performance. This profile option is
specifically created for Personalization Administrator to quickly review the personalization changes without having to bounce
the mobile server by setting it to “No” at user level.

Personalization is supported for the following pages:

1. Pick Load Page

Pick Load Page can be accessed using accept any tasks menu (Mobile WMS Tasks Interleave Accept Function) or by using
paper based picking menu (Mobile WMS Manual Picking Function). Personalization done at the function Mobile WMS Manual
Picking will be picked up irrespective of the current function if the current page is Pick Load Page.

2. Pick Drop Page

Pick Drop Page can be accessed using the Drop Loaded LPNs menu (Mobile WMS Drop Loaded LPNs Function).

3. Manual Load Page

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Manual Load Page can be accessed using the menu Manual Load available under manual tasks (Mobile WMS Inbound Manual
Load Function).

4. Item Load Page (Manual Load – Select Contents Page)

User can navigate to item load page if ‘Select Contents’ button is clicked on manual load page.

5. Move Any LPN page

6. Drop Page (Move Any LPN – Select Items page)

If the form function parameter SUGGESTION is set to LINES for the function Mobile WMS Move Any LPN then user will be able
to navigate to Putaway Drop Page.

7. Update LPN Page

8. Mobile PO Receipt page

9. Mobile PO Receipt Information Page

User can navigate to PO Receipt Information page if Done button is clicked on PO Receipt page.

10. LPN Ship Page

11. Mobile Ship Confirm Page

User can navigate to mobile ship confirm page if ‘continue/ship’ button is clicked on LPN Ship page

PERSONALIZING MOBILE PAGES

Steps for Personalizing a Mobile Page

Step 1: Navigate to the self-service Warehouse Manager responsibility and choose MWA Personalization framework option
under the Setup sub-menu. This option is also available in the MWA Server Manager responsibility. This menu option takes the
user to the Personalization Home page

Step 2: The List of values for the “Mobile page” field displays the function name and the mobile pages, which can be
personalized. Select a page and click the “Personalize” button.

Step 3: All the current fields and buttons for the page are displayed. Choose a field from the “Fields list” table and click the

“Edit” icon to personalize the field.

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Step 4: A new page is displayed which lists all the properties of the field that can be personalized. Make the required
personalization and hit the “Apply” button to save your personalization for the selected field. Repeat this step for all the fields
you would like to personalize on this page.

Step 5: Navigate to the mobile page and review your personalization done for the page. Note: If the profile option “MWA:
Cache Personalized Metadata” is set to “Yes” then, the personalization made will come into effect only after bouncing the
mobile server.

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Default Update LPN Page Personalized Update LPN Page

The Personalized Update LPN Page displays the page name as “* Update LPN (W1)” The “ * ” indicates that the page involved
has been personalized.

The above picture shows the before and after view of the “Update LPN” page with the following personalization:

· LPN field’s prompt changed to “Custom LPN”.

· Default value is set to weight field and is made read-only.

· LPN Attributes LPN DFF is enabled/rendered for the LPN field.

· Content Vol. field is made hidden.

· Container field is made mandatory/required.

· Update LPN button’s prompt is changed to Custom Update.

Activate/Deactivate Personalization

Personalization created for a page can be Activated/Deactivate from the activate/deactivate personalization page.

Enabling Descriptive Flex Fields for a Mobile Page

A new Descriptive Flexfield (DFF) has been seeded for the WMS License Plate Number Table. Oracle has seeded the DFF on all
the pages being enabled for personalization. The users have to enable the DFF for the pages they want to have the DFF
displayed.

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Update Allowed: When un-checked and at least one of the attribute columns have data, all the DFF Attributes will be
rendered as read-only. If not, the user will be allowed to enter/update the DFF attribute fields

Headers: Optionally choose one or more fields, from the page, to be displayed as headers on the DFF window. Header fields
are ignored if they are not visible on the page at the time the DFF window is invoked (Control-F) by the user. This header field
definitions are ignored when the DFF attribute fields are displayed inline with the page.

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LPN DFF enabled on Update LPN page with’ Display After’ set to LPN.

The LPN DFF is enabled on the Update LPN page with ‘Display Inline’ set to False. The DFF window is invoked using (Control-
F).

LPN DFF enabled on the Update LPN page with Display Inline set to True.

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MSCA APP - Tips for Customized/Personalized Code

This section provides details about Mobile Supply Chain (MSCA) APP architecture and tips to ensure that any
customization/personalization work flawlessly with the MSCA APP ( applicable to 12.1 and 12.2 customers only) . Prior to the
MSCA APP, there were 2 UI options for the MSCA customers – Telnet or GUI UI. The MSCA APP leverages the same code as
used by the Telnet/GUI for the backend processing layer .This ensures that the customers up taking this APP have no
functional impact. Existing personalization done via the MWA Personalization UI should work as-is when using the MSCA APP.
We have listed some tips below for ensuring customizations/personalization work flawlessly when using the MSCA APP

MSCA APP UI is built using the Oracle Mobile Application Framework (Oracle MAF) for supporting devices using Android or iOS
platforms. The framework that enables developers to rapidly develop single-source applications and deploy to Apple's iOS and
Google's Android, Oracle MAF leverages Java, HTML5 and JavaScript to deliver a complete MVC framework with declarative
user interface definition, device features integration and built-in security

Tips for Customized/Personalized code

MSCA App uses the underlying Value Change event (provided by the OS/framework) to accept the value in the field and
process the same. Hence, there can be instances where in there is no change in the field value upon entering and exiting the
field (NULL or field value is defaulted) and hence the system would not process the same immediately and would require an
action to process the same. This could lead to false positives. In certain cases where the system navigates to other pages
upon processing the field value might show unexpected results

1. There may be a scenario where the Inputable field is not mandatory by definition; however, due to some system
restrictions/validations, system expects a value to be entered. If the user does not enter any value in that field and continues
to enter value to fields below the same, there might be unexpected results.
This situation can be handled by performing the validations involved at field entered and make the field mandatory/non-
mandatory by choice.

2. There may be a scenario where on submit of value for field (A) the value of field (B) which is after field(A) is set to a default
value and cursor is set on Field (B). System will wait for User Action and user action will not happen on pressing Go button on
device since there is no value change.
These type of scenarios can be handled by setting the session attribute MWALib.AUTO_ENTER to true
(Ex:ses.putObject(MWALib.AUTO_ENTER, Boolean.TRUE)) in the fieldExited method of field (A) so that the system should auto
enter and field exit of field B is fired.

3. Scenarios where field values are defaulted based on the entered values in the prior fields and further navigations are
dependent on the value entered needs to be handled. All generate actions (Lot, Serial, LPN) using Ctrl+G come under this
category.
This can be handled by not directly populated value the auto generated value to the field and to show it as a confirmation to
the user. The user can then hit a small icon (image below) next to that field to confirm the same. This change ensures definite
field exit event hence helps in field validations. This can be achieved via setting the defaulted flag introduced in
InputableFieldBean.java. E.g., page.getLotFld().setDefaulted(true);

4. In some scenarios, the fieldExited method of a field is not executed when action is "MWA_NEXTFIELD".
Both "MWA_SUBMIT" and "MWA_NEXTFIELD" are treated as the same in MSCA APP .In this type of scenarios we need to
execute the fieldExited method for mobileMode even for "MWA_NEXTFIELD" action.
5. Consider a scenario where a button(B1) is located a few fields above another field(B) and the user clicks on the button after

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positioning the cursor into the field(B). If, nextfield value has been set somewhere in the code for the context page, it will lead
to hanging of the application.
This situation can be avoided by not to setting the nextfield in the code in case of being executed using the MSCA APP. A new
method isMobileMode(Session ses) method has been added in UtilFns.java. This method returns TRUE when the MSCA
application is executed from the MSCA APP

Debugging Setup

Steps to generate the MAF Log file in MSCA APP

Navigate to Settings - Diagnostics. Set ‘Diagnostics’ to On and set ‘Log Level’ to appropriate value (Error/Debug/Trace). ‘Trace’
gives the most detailed debug information.

Location of the log file generated

Android
The log file is named MSCA.txt and is generated in the root folder of the device

iOS
Connect the device to MAC-MINI (or any other mac OS device) and unlock the device if it is locked.
Open itools and click "Apps" from the top menu.
All the apps present in the device are displayed. Scroll till "MSCA" is seen.
Hover the mouse on the right side of the row where "MSCA" is displayed.
Click on the folder icon displayed.
Click on Documents - Logs
Application.log file is displayed on the right side .This is the log file of the MSCA app.
Click on the Application.log file and then click on the export button displayed at the bottom and save it into your local
directory.

Debug Server side code

Existing MWA debug settings work for debugging any server side MSCA code. Customers should review
portnumber.system.log, portnumber.INV.log under $INST_TOP/logs directory to debug any processing side issues.

APPENDIX A: Providing default value from a custom class

If there is no default value provided through the MWA Personalization framework as shown in the following screenshot then
the system will try to get the value from a custom class FieldDefaultValueHandlerImpl.class that contains user defined logic.

Please make sure that this class is compiled with Oracle apps.zip in the classpath.

After compilation, make sure that a file FieldDefaultValueHandlerImpl.class is created. Please move this file to
$CUSTOM_DIRECTORY/xxx/custom and add $CUSTOM_DIRECTORY to the classpath of your mobile server.
$CUSTOM_DIRECTORY, can be any directory on the file system.

// FieldDefaultValueHandlerImpl.java

package xxx.custom;

import oracle.apps.mwa.beans.FieldBean;

import oracle.apps.mwa.beans.PageBean;

import oracle.apps.mwa.container.Session;

import oracle.apps.mwa.presentation.telnet.personalization.*;

import oracle.apps.mwa.presentation.telnet.personalization.FieldDefaultValueHandler;

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// FieldDefaultValueHandlerImpl should extend the abstract class FieldDefaultValueHandler

public class FieldDefaultValueHandlerImpl extends FieldDefaultValueHandler

public FieldDefaultValueHandlerImpl()

public static String getCustomDefaultValue(Session session, PageBean pageBean, FieldBean fieldBean)

// User has access to the current session, current page and current field bean. Please refer to WMS/INV/MWA

// javadocs for getting more details on how to customize using the provided methods. User can place the needed custom

// logic in this method

String val;

if (fieldBean.getName().equals("LPN") &&

pageBean.getName().equals("oracle.apps.wms.pup.server.UpdateLPNPage"))

val = "Custom Default Value";

return val;

return null;

APPENDIX B: Scope Of Mobile Personalization Feature

The following table lists the scope of the Mobile Personalization feature available for application releases 11.5.10CU2 and
12.1.X; along with the recommended process guidelines to address customer reported issues. This feature leverages MWA
functionality to personalize the following Mobile UI screens.

Product Function User Function Java class

Name

INV INV_MOB_PO_RCPT Mobile PO oracle.apps.inv.rcv.server.RcptGenPage

Receipt

INV Mobile PO oracle.apps.inv.rcv.server.RcptInfoPage

Receipt
Information1*

WMS WMS_MANUAL_PICKING_MOB Mobile WMS oracle.apps.wms.td.server.MainPickPage

Manual Picking

WMS WMS_DROP_LOADED_LPNS_MOB Mobile WMS oracle.apps.wms.td.server.PickDropPage

Drop Loaded
LPNs

WMS WMS_IN_MANLD_MOB Mobile WMS oracle.apps.wms.td.server.PutawayPage

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Inbound
Manual Load

WMS Mobile WMS oracle.apps.wms.td.server.ItemLoadPage

Manual Load -
Select
Contents2*

WMS WMS_LPN_SHIP Mobile LPN Ship oracle.apps.inv.wshtxn.server.ShipLPNPage

WMS Mobile Ship oracle.apps.inv.wshtxn.server.DeliveryLPNPage

Confirm3*

WMS WMS_MOVE_ANY_LPN_MOB Mobile WMS oracle.apps.wms.td.server.PutawayPage

Move Any
LPN

WMS Mobile WMS oracle.apps.wms.td.server.PutawayDropPage

Move Any LPN
(Select Item)4*

WMS WMS_UPDATE Mobile WMS oracle.apps.wms.pup.server.UpdateLPNPage

Update LPN

WIP WMA_LPN_CMPASSY Assembly oracle.apps.wip.wma.page.LpnCompletionPage

Completion By
LPN 5*

OPM GME_MOBILE_ISSUE_ING GME Mobile oracle.apps.gme.invtxn.server.IssueIngredientPage

Issue
Ingredients5*

OPM GME_MOBILE_CMPLT_PROD GME Mobile oracle.apps.gme.invtxn.server.CompleteProductPage

Complete
Product5*

OPM GME_MOBILE_CREATE_PND_LOT GME Mobile oracle.apps.gme.invtxn.server.CreatePendingLotPage

Create Pending
Lot5*

OPM GME_MOBILE_BACKFLUSH GME Mobile oracle.apps.gme.invtxn.server.BackflushMaterialPage

Backflush5*

INV INV_MOB_PO_RCPT Lot Attributes oracle.apps.inv.utilities.server.LotAttPage

Page - PO
Receipt5*6*

INV INV_MOB_ALIAS_ISS Mobile Alias oracle.apps.inv.invtxn.server.IssueTrxPage

Issue5*

INV INV_MOB_ALIAS_RCPT Mobile Alias oracle.apps.inv.invtxn.server.RcptTrxPage

Receipt5*

INV WMS_ASN_RECEIPT Mobile ASN oracle.apps.inv.rcv.server.RcptGenPage

Receipt5*

INV INV_MOB_CYCL_COUNT Mobile Cycle oracle.apps.inv.count.server.CycleCountPage

Count5*

INV WMS_INSPECT Mobile Inspect oracle.apps.inv.rcv.server.InspectPage

LPN5*

INV INV_MOB_INQUIRY Mobile Item oracle.apps.inv.invinq.server.ItemOnhandQueryPage

Inquiry5*
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INV INV_MOB_LPN_INQUIRY Mobile LPN oracle.apps.inv.utilities.server.LPNDetailPage

Inquiry5*

INV INV_MOB_PHYS_COUNT Mobile Physical oracle.apps.inv.count.server.PhyInvPage

Count5*

WMS WMS_SPLIT Mobile WMS LPN oracle.apps.wms.pup.server.PackUnpackSplitPage

Split5*

WMS WMS_MANUAL_PICKING_MOB Mobile WMS oracle.apps.wms.td.server.DetailPickPage

Manual
Picking5*7*

WMS WMS_PACK Mobile WMS oracle.apps.wms.pup.server.PackUnpackSplitPage

Pack5*

WMS WMS_UNPACK Mobile WMS oracle.apps.wms.pup.server.PackUnpackSplitPage

Unpack5*

INV INV_MOB_MO_REPL Mobile Move oracle.apps.inv.count.server.EnterReplenishCountPage

Order
Replenishment8*

INV INV_MOB_ORG_XFER Mobile Org

Transfer8* oracle.apps.inv.invtxn.server.OrgTransferPage

INV INV_MOB_REPL_KANBAN Mobile Replenish oracle.apps.inv.kanban.server.RpKBPage

Kanban8*

INV Mobile Sub

INV_MOB_SUB_XFER Transfer8* oracle.apps.inv.invtxn.server.SubXferPage

INV INV_MOB_MO_REPL Mobile Move

Order oracle.apps.inv.mo.server.QueryMinMaxReplPage
Replenishment

WMS WMS_LOAD_TRUCK Mobile Load

Truck oracle.apps.inv.wshtxn.server.LoadTruckPage

INV INV_MOB_EZSHIP Mobile Quick

Ship oracle.apps.inv.wshtxn.server.EasyShipPage

WMS WMS_DOCK_LOAD Mobile Dock

Load oracle.apps.inv.wshtxn.server.ShipLPNPage_WMS_DOCK_L

WMS WMS_DROP_BY_LOCATION Mobile WMS

Drop By oracle.apps.wms.td.server.DropByLocationPage
Location9*

YMS YMS_EQP_INQ YMS Equipment

Inquiry Page - oracle.apps.yms.inq.server.ViewUpdateEqpPage
View Update9*

YMS YMS_EQP_INQ YMS Equipment

Inquiry Page9* oracle.apps.yms.inq.server.EqpInquiryPage

YMS YMS_MOB_EQP_MOVE YMS Mobile

Equipment oracle.apps.yms.tasks.server.EqpMovePage
Move9*

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YMS YMS_MOB_SEAL YMS Mobile oracle.apps.yms.seals.server.SealUnsealPage_YMS_MOB_S

Seal9*

YMS YMS_MOB_UNSEAL YMS Mobile oracle.apps.yms.seals.server.SealUnsealPage_YMS_MOB_U

Unseal9*

INV INV_MOB_SHIP Mobile Ship oracle.apps.inv.wshtxn.server.ShipDeliveryPage

Confirm

INV INV_MOB_SHIP Mobile Ship oracle.apps.inv.wshtxn.server.DeliveryLinePage

Confirm -
Delivery
Lines10*

INV INV_MOB_SHIP Mobile Ship oracle.apps.inv.wshtxn.server.DeliveryPage

Confirm -
Delivery11*

INV INV_MOB_SCHEDULE_CC Mobile Schedule oracle.apps.inv.count.server.ScheduleCCPage

Cycle Count9*

WMS WMS_DISPATCH_PUTAWAY_TASKS Mobile WMS oracle.apps.wms.td.server.PutawayPage_WMS_DISPATCH_

Dispatch
Putaway Tasks
(Putaway
Load)9*

WMS WMS_DISPATCH_PUTAWAY_TASKS Mobile WMS oracle.apps.wms.td.server.PutawayPage_WMS_DISPATCH_

Dispatch
Putaway Tasks
(Putaway
Drop)9*

WMS WMS_DISPATCH_PUTAWAY_TASKS Mobile WMS oracle.apps.wms.td.server.PutawayDropPage_WMS_DISPA

Dispatch
Putaway Tasks
(Item Drop)9*

INV INV_MOB_REQ_RCPT Mobile Int Req oracle.apps.inv.rcv.server.RcptGenPage_INV_MOB_REQ_R

Receipt

INV INV_MOB_REQ_RCPT Mobile Int Req oracle.apps.inv.rcv.server.RcptInfoPage_INV_MOB_REQ_R

Receipt
Information12*
Details

1* Page is invoked when user presses

‘Done’ on Mobile PO Receipt page
2* Page is invoked when user presses
‘Select Contents’ on Mobile Manual
Load Page
3* Page is invoked when user presses
‘Continue/Ship’ on Mobile LPN Ship
page
4* Page is invoked when the form
function parameter
Suggestion=Lines is added for the
function
‘WMS_MOVE_ANY_LPN_MOB’
5* Available from 12.1 onward (with
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Patch 13446342 :R12.MWA.B)

6* Page is invoked during PO receipt
transaction for lot-controlled items.
7* Page is invoked when user
navigates to 'Item Details' page
while performing mobile pick
load transaction.
8* Available from 12.1.3 onward (with
Patch 18081430
:R12.WMS.B.delta.8 )
9* Available from 12.2.X onward
10* Page is invoked when user presses
‘Find Lines’ on Mobile Ship Confirm
page
11* Page is invoked when user presses
‘Done’ on Mobile Ship Confirm -
Lines page
12* Page is invoked when user presses
‘Done’ on Mobile Int Req Receipt
page
Product Product ID
WMS 385

INV 508

WIP 572

OPM 742

Recommended Support/Bug logging process for Mobile Personalization feature

Please refer to Metalink Note 469339.1 for complete details about this feature.
When customers report a personalization related issue, a Service Request needs to be logged against the application product
involved (385/508/572/742). The product support involved will trouble shoot the issue using the following guidelines -
Issue reported - Personalization changes are not reflected in Mobile UI
• Ensure the following profile values are set for the user Y MWA: Enable Personalization = Yes Y MWA: Cache Personalized
Metadata
• No - no need to bounce the mobile server to reflect the personalization changes
• Yes - need to bounce the mobile server to reflect the personalization changes
Oracle mandates bouncing of the mobile server in case any profile values are changed
Ensure that the personalization is active at the level desired (function/organization/responsibility level)
• Please press CTRL X on the mobile UI involved and note the port #, function, CLASSPATH and the page class.
Verify the data obtained with the details mentioned in the table on page (1)
Verify that user is using the bounced port (if applicable)
Verify that the class path does not pick the custom files
• Defaulting using custom class does not work
Remove all custom code and keep a default value to be returned and test for such cases. If it works, then the issue is with
the custom code
In case of any issues specific to only certain field(s)/page(s) then the bug needs to be logged against application product
involved
If there is any issue for all the fields in all the pages, the Service Request needs to be transferred to MWA support
• DFF specific issues
Please ensure that the DFF is frozen
DFF needs to be recompiled after any changes and mobile needs to be bounced after that
Ensure that the DFF has correct value sets/validation logic
If the issue is specific to the display option of the DFF (inline/not-inline), the Service Request needs to be transferred to
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08/02/2019 Document 469339.1

MWA support
Issue reported - Personalization changes are not possible on certain fields on supported pages
• These issues need to be bugged against the respective product team.

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