JULIANA B. V.

GAMA DE OLIVEIRA
Thorold, ON / 289-214-1241 / julianabvalentim@gmail.com
E-Portfolio https://juliana1234567.weebly.com

SKILLS AND QUALIFICATIONS

 Bilingual (Portuguese and English) and proficient in Spanish

 10+ years of experience in customer service
 Excellent communications and Interpersonal skills
 Cooperative team player
 Great organizational and time management skills

EDUCATION

Chef de Cuisine and Restauranteur 2011

Centro Europeu Chef School – Curitiba, Brazil

B.Sc. Nutrition, Dietetics and Food Science (Honours) 2006 - 2009

Universidade Positivo – Curitiba, Brazil

WORK EXPERIENCE

Sales Associate – Adidas Retail Outlet Store 2019

Adidas – Niagara-on-the-Lake, ON
 Drive and close sales by utilizing adidas’ selling techniques
 Assist & provide information to customers in the selection of adidas merchandise
 Maintains store appearance and ensure adidas customer service standards are upheld

Customer Representative Sales & Service 2018 - 2019

Scotiabank – Niagara Region, ON
 Meeting customers’ transactional needs
 Resolving customers’ related inquiries
 Directing sales opportunities to the team

Server
Rainforest Café – Niagara Falls, ON 2015 - 2018
 Providing customers with a pleasant dining experience & quality service
 Collecting payment and answering questions regarding the restaurant

Assistant Manager
Restaurante Champagnat – Curitiba, Brazil 2014 - 2015
 Identified and delegated responsibilities to servers and kitchen staff
 Oversaw and managed the restaurant in the absence of the manager
 Ensured positive guest service in all areas
Course Coordinator
Centro Europeu Chef School – Curitiba, Brazil 2013 - 2014
 Ensured excellent customer service to students
 Monitored culinary classes and coordinated professors in their duties

Sous Chef
Restaurante Donnana – Curitiba, Brazil 2011 - 2013
 C o n t r o l l e d inventory and food cost
 Created and delivered daily menus and dishes
 Supervised and scheduled staff

Quality Control Supervisor

Restaurante Madero – Curitiba, Brazil 2009 - 2010
 Ensured product compliance
 Implemented training and awareness programs to employees
 Implemented and monitored Quality Assurance System

Server 2003 - 2005

Rainforest Caf e – Massachusetts, USA
 Delivered exceptional, friendly, and fast service
 Provided the customers with a pleasant dining experience and quality service
 Collected payments from customers
 Greeted patrons and answered questions regarding the menu.

Cashier 2003
Au Bon Pain – Massachusetts, USA
 Collected payments from customers
 Balanced cash register

VOLUNTEER WORK

Presbyterian Church of Curitiba - Assisted Children at orphanages and pre-school 2008-2015

References Available Upon Request