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POWER SYSTEMS – MATERIAL MANAGEMENT SERVICE

With the increasing complexity and variety of electronic equipment in the Global markets
Operators find themselves in a dilemma over how best to support their networks when
things go wrong. This is especially relevant to power systems and related components which
whilst complex are increasingly being commoditized.

Complex power system electronics require high skill levels to be able to configure, operate
and maintain and when these devices are placed into service the Operator expects a
extremely high reliability and low rate of return.

The costs and difficulty associated with returning items for factory repair often approach or
even exceed the current market value and sometimes even the original cost so these
“faulty” items are often discarded and simply swapped for new.

When the equipment is out of warranty this can be a reasonable model for the OEM, little
support needed, repeat orders for replacements, etc., no need for a messy RMA system;
however if the equipment is under warranty then the user demands it to be replaced
without cost, and fast.

Now it’s a fact that a very significant percentage of all items returned to as faulty are
actually working fine and the “faulty” tag was attached simply because the technician did
not know how to solve the issue on-site or did not have the time. This item may make its
way back to the OEM’s factory, be tested and found working fine. This typically occurs in
between 20% and 40% of items returned.

Stopping these items being returned, or discarded, in the country of use brings significant
advantages:

• Reduces cost by eliminating air-shipment to and from the factory

• Improves repair time by eliminating long distance logistics
• Eliminates the customs and taxation / duty reconciliation process
• Reduces in-country replacement stock levels
• Increases customer satisfaction
• Increases supplier satisfaction

In additional to screening out the non-faulty units GSM Systems provide a comprehensive
repair service allowing greater than 75% of all units to be returned to full OEM specifications
in the country of use. GSM Systems have the skills, tools and capability to repair power
devices to component level.

This is the role that GSM Systems are now performing for many around the World in the
telecoms, IT and electronics industry and GSM Systems have gained a reputation for
consistently returning value to it’s customers.

GSM Systems have established technical capability, screening and repair labs, processing
and logistics centers in a number of countries around the globe specializing in saving it’s
customers’ money and improving their customer’s satisfaction.

Operators that use GSM Systems’ services are able to reduce by up to 60% the number of
items being sent back to the factory for repair and managed using GSM Systems proprietary
portal.

For further information, please contact us on: info@gsmsystems.com Page 1

Or visit: www.gsmsystems.com
©GSM Systems LLC, April 2016 (Rev 1.1)

 WHITE PAPER

POWER SYSTEMS – MATERIAL MANAGEMENT SERVICE

GSM Systems’ customers enjoy full visibility throughout the process from the moment the
Trouble Ticket is opened through to closure with exact status and actions performed. This
visibility is provided via a Customer Portal which may be accessible by the customer (and
the End User if required) and KPIs are automatically published via a dashboard.

The initial triage captures non-faulty items and passes only non-working through to the
repair lab. GSM Systems technician are skilled in diagnosis and component level repair,
qualified and certified on all the products they handle and can resolve even the most
stubborn issues.

Additional simplicity is enabled via a mobile app named NetLife-Assist which has been
developed by GSM Systems to allow the customer’s support and service staff to log and
track units for repair quickly and accurately. This data is cloud based and can be interfaced
with customer platforms such as Oracle.

Furthermore, most GSM Systems’ customers take advantage of additional services such as
end-to-end logistics management, warehousing and refurbishment for a complete hands-off
in-country capability which is transparent to the customer.

GSM Systems are already providing in-country support and repair services across Europe,
Africa, Middle East and Asia.

For further information, please contact us on: info@gsmsystems.com Page 2

Or visit: www.gsmsystems.com
©GSM Systems LLC, April 2016 (Rev 1.1)