TRACY NGUYEN

MARKETING AND
COMMUNICATION SPECIALIST

PROFILE CONTACT
I am a highly motivated marketing & communication specialist (84) 909.947.469
who creates and maintains a thriving community by continually
engaging members with creative content and helpful community t.trang0604@gmail.com
events. Delight targeted social media audiences to turn them to
Hochiminh, Vietnam
loyal clients.

AREAS OF EXPERTISE EDUCATION

Public Relations Market Research City University of Seattle,
Strategic Messaging Customer Service Seattle, WA,USA
Social Media  Client Relationship BS Business Administration
Content Marketing Organic Search
Event Planning

TECH TOOLS
PR TOOLS SEO TOOLS CONTENT CREATION
TOOLS
Meltwater, Hubspot, Buzzsumo, Ahrefs, Moz, iMovie, Canva, Fotor
Mention, Hunter Google Analytics, Alexa Mailchimp

PROFESSIONAL EXPERIENCE ACHIEVEMENT

Trusting Social, Ho Chi Minh, Vietnam Nov 2018- Present Get Trusting Social in The
Mar-Com Specialist News
AI First financial inclusion on
Support the sales team in delivering product value to VTV1
prospective clients  Link: https://bit.ly/2TxthSQ
Promote brand awareness to capture the attention of potential
clients in the lending market through networking events Vietnam hoi nhap
(Techfest 2018, GopherCon 2018, & VietAI Summit) Link: https://bit.ly/2Ff8EYm
Establish Employer Brand of Trusting Social to attract more
AI Application in Vietnam
talented screws into its Rocketship through Recruitment
Retail Banking Seminar
Events, Event Sponsorship, and Media Placement
Prepare and edit internal & external marketing materials Link: http://bit.ly/2Izy9D9
TRACY NGUYEN
MARKETING AND
COMMUNICATION SPECIALIST

PROFESSIONAL EXPERIENCE ACHIEVEMENT

TINYpulse, Seattle, WA Jan 2017- Dec 2018 SEO AND LINK-BUILDING
Online Media Relations Specialist STRATEGIES
Developed unique story ideas for press releases, which secured Read more at
100+ media coverage per year in multinational business http://bit.ly/2H39Udz
magazines, including Forbes, Fortune, Inc, and Fast Company MEDIA PITCHING BEST
Created successful link building strategies to drive 14k traffic PRACTICES
monthly, resulting in contact conversion rate up to 51% plus Read more at
higher search ranking  http://bit.ly/2IOL6ex
Launched successfully internal communication plans which result
in a high employee happiness score (up to 9 out of 10)

ICHS , Seattle WA Jan 2016 - Dec 2016 ACHIEVEMENT

Call Center Associate
ATTAINED EMPLOYEE OF THE
Handle approximately 75-150 inbound calls on a daily basis in a
MONTH AWARD 3 TIMES IN A
busy, fast paced health clinic
ROW
Built and retained customer loyalty through timely and
effective one call resolution
Investigated of questions/complaints, forward issues to the
appropriate parties if needed
Completed ongoing training to stay abreast of product, service
and policy changes

CityU, Seattle, WA Nov 2013 - Jun 2015 ACHIEVEMENT

Event Planner Intern
PLANNED AND EXECUTED
Assisted in the planning and execution of various University OVER 30+ SCHOOL  EVENTS, 
events and rental facility management. JOB FAIRS, & CHARITY IN 2
Created culture exchange events for students to increase Net YEARS
Promoter Scores up to 70%
Completed weekly reports for budget evaluation of food,
beverage, rentals, and labor