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CAREER PROFILE

A competent Business Analyst professional with 8years of experience in business analysis and Risk analysis.
Worked on various domains like Mortgage, Healthcare and Telecom.
 Experience in understanding and supporting both the Business and Technical teams in all Phases of
Software Development Life Cycle (SDLC) by using different Methodologies like waterfall and Agile-
Scrum.
 Emphasis on requirements gathering from business stakeholders by using methods like Elicitation,
conducting Interviews with users as well as Subject Matter Experts (SMEs) by asking detailed
functionality aspect of business process, requirement workshops, organizing Joint Application
Development (JAD) sessions and carefully updating the information to create a Business
Requirements Document (BRD).
 Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams,
Activity diagram, Sequence Diagrams using MS Visio.
 Expertise in the areas of writing BRD, Functional Requirements Document (FRD), incorporating use
cases in creating System Requirements.
 Experience in maintaining traceability of Requirements using Requirements Traceability Matrix
(RTM).
 Experience in creating test plans, testcases and perform Testexecution IN HP Quality Centre.
 Experience in writing SQL queries for reporting and testing purpose.
 Experience in conducting GAP analysis, SWOT analysis and Risk analysis.
 Excellent verbal/written communication skills, presentation skills and strong analytical abilities to
understand the business process functionality and to translate them to Business Requirement
Specification and System Requirement Specifications.
 Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as
trained users to use the system configured.
 Analytical, methodical and resourceful approach to problem solving, identifying root causes and apply
corrective actions to meet short and long-term business, financial and system requirements.
 Attending defect review meetings to track status of the defect resolution and discussing the issues with
the developers as needed.

TECHNOLOGY PROFICIENCIES
Project Management Tools MS Project,MS Excel,MS PowerPoint, Tableau, MS ACCESS
Databases SQL Server, Oracle 11
Operating Systems Windows XP, 98/2000, 7, 8 ; UNIX/Linux, Android
Business Modelling Tools Microsoft Visio, Tableau, Balsamiq
Web Technologies HTML, XML
QA Testing JIRA, User Acceptance Testing (UAT),Quality
Center(QC),Rally

CAREER PROGRESSION
CALIBER HOME LOANSCOPPELL,TX 12/2017-02/2019
BUSINESS SYSTEM ANALYST
Caliber Home Loansis a Texas based Home Mortgage originator and servicer established in 2013 .The project was on
integrating the Loan Originating System.The loan Origination system concerns with automating every task involved in a
mortgage business beginning from preapproving the application to the formal closing of mortgage loan. The LOS
automates movement of records within the organization for approval along the hierarchy. Governed by the
organization's business rules and guidelines. I was responsible for gathering those business rules and also initiated and
SAKSHI GOYAL

facilitated all agile ceremonies and providing agile coaching to teams on all aspects of the project management
framework.

Responsibilities:
Involved in all phases of Software Development Life Cycle (SDLC) from analysis to testing to production support in
a Modified Waterfall Methodology.
 Actively coached the team on Agile Principles for easy transformation into Agile.
 Started off by setting up business overview meetings from Senior Analysts and Subject Matter Experts to gain
existing Capital Markets business knowledge.
 Facilitated and participated in Joint Application Development (JAD) sessions with stakeholders to
gather Business, Functional and Non-Functional Requirements.
 Conducted peer reviews and stakeholder reviews including development and testing leads before finalizing
the Business, Requirement Document (BRD)
 Uploaded BRD on SharePoint for Project Management Team (PMO) to get official approval from all
stakeholders, tracking and auditing purpose.
 Created Wire Frames, Activity Diagrams and Process Flow Diagrams by using MS Visio to outline the To-Be
screens and To-Be processes respectively.
 Conducted GAP analysis to understand the AS-Is and To-Be process model evaluating the benefits and
differences.
 Assisted system Analysts in documenting System Specifications Document (SSD) based on the requirements.
 Provide CCAR / Stress testing functional guidance to the IT teams on the reporting structure
 Collaborated with User Acceptance (UAT), Quality Analysis (QA) teams to identify Test Scenarios and build
detailed Test Cases.
 Develop and generate weekly portfolio reporting package for executive management use including roadmaps.
 Data profiling to build business rules and logic for data transformation and reconciliation.
 Establish Data Mapping, Data Lineage & Dataflow across applications for Businesses for next level of report
generation.
 Created High-Level Portfolio view of projects gathering analytical data of project budget, change request,
schedule, and overall project health.
 Prepared, documented and reviewed the Test Plan, Test Scenarios, Test Cases, Test procedure, Test Data and
expected results for the User Acceptance Testing of the application. Identified the defects during the testing
phase and logged them in HP Application Lifecycle Management (ALM).
 Built the Requirements Traceability Matrix (RTM) tracking the test cases against each business requirements
and system specifications to ensure end-to-end 100% coverage.
Environment: Modified Waterfall/Agile, HP ALM, MS Office, MS Visio ,MS Project, UML, SharePoint, Tableau.

BLUE CROSS AND BLUE SHIED OF TEXASRICHARDSON,DALLAS, TX12/2015–11/2017


BUSINESS SYSTEM ANALYST

Blue Cross Blue Shield has developed an application for managing and processing Insurance Claims -
Claims Management and Reconciliation (CMR). Patient's information, history about diseases and medications
is collected and stored in the CMR Health Information Management/Enterprise Document Management System. I
worked for enhancements to this application with various business owners.

Responsibilities
Managed requirements from system users and prepared business and functional requirement documents that
provided appropriate scope of work for technical team to develop prototype and overall system.
 Documented the AS-IS and TO-BE processes and conducted GAP Analysis to identify key areas of concern and
addressed them with the Business team.
 Gathered stakeholder and business requirements through open-ended discussions, brainstorming
sessions, structured walk-throughs, and prototyping.
SAKSHI GOYAL

 Involved in Business Process Reengineering (BPR) to analyze existing business processes and implementing
new improved processes.
 Documented the user requirements, analyzed & prioritized them, and converted them as
system requirements.
 Created and prioritized user stories. Sorted user stories into releases and scheduled for iterations.
 Worked on workflow of the project concentrating on current and future workflow descriptions and created
Use case diagrams using MS Visio.
 Organized daily scrum meetings to aid and track product development.
Facilitated JAD sessions with management, development team, users and other stakeholders to refine
functional requirements.
 Involved in performing Gap Analysis in the upgrade of the existing claims processing system and highlighting
related issues.
 Coordinated with multiple teams and integration architects in performing Root Cause Analysis for issues
regarding speed and stability.
 Conducted analysis and need assessments to find the present manual records and transforming them to
electronic health records.
 Helped to develop a Knowledge Management (KM) portal subsystem for doctors to keep abreast of the latest
developments.
 Developed strategies with Quality Assurance group to implement Test Cases in Test Manager for User
Acceptance Testing.
 Involved in performing the SIT (System Integration Testing) and UAT (User Acceptance Testing) of new
system.
Environment : Modified Waterfall/Agile, HP ALM, MS Office, MS Visio ,MS Project, UML, SQL

JP MORGAN CHASE BANK ,DALLAS, TX02/2013-12/2015


BUSINESS ANALYST
Chase Bank is a national bank that constitutes the consumer and commercial bankingsubsidiary of
the multinationalbanking corporation JP Morgan Chase. Chase offers more than 5,100 branches and 16,100 ATM's
nationwide. The scope of the project was to facilitate their Online Banking Portal which provides customers to
transfer their funds virtually anywhere.Worked on the integration of the Chase Quick Pay System into their Online
Banking System.

Responsibilities:

Facilitated various stakeholder meetings with the SMEs, Project Managers, business team to gather requirements
for various module.
 Analyzed information and documented requirements into Business Requirement Document, Functional
Requirement Document and technical design document along with development and UI/UX team.
 Identified high risk and dependencies that will impact projects.
 Involved in GUI, UAT and Functional testing along with QA team to verify the client's
needs are met
 Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by having
discussions with the SME's.
 Involved in Use Case Modelling using Unified Modelling Language .
 Collaborated with diverse teams and delivered tasks on schedule to help team in achieving the desired
goals.
 Involved in Data Modelling and writing SQL queries in Oracle 11.
 Scheduled tasks and timeline deadlines for various milestones using MS Project .
 Involved in the feature discussion meetings with the developers.
SAKSHI GOYAL

Environment : Window 7,MS Visio 2010 ,Quality Center 10.0, SQL, UAT, Google Analytics 0.0.1 and XML

SONY MOBILE COMMUNICATIONS INCATLANTA, GA01/2011-12/2012


BUSINESS ANALYST
Project Title- Facilitation and analysis of Operator Mobile applications specification on Android platform.

The software development team is responsible for developing applications for Sony mobile handsets. Responsible
for elicitation of operator requirements for the Applications which were mandatory to be preloaded on the Sony
Mobile Handsets as a part of their ranging process.

Responsibilities
 Interacted with stakeholders and gathered requirements as per the business needs.
 Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the
business process, gather Business Requirements and identify changes for the applications.
 Understood the overall Android application specifications and the various other processes involved at
the time of installation of the application.
 Developed Flowchart and process diagram using Microsoft Visio.
 Was involved in managing the Daily Standup meetings and also ensured that quality standards were
enforced as per the build-release schedule.
 Conducted GAP analysis by understanding the AS-IS system and the TO-BE system requirements by having
discussions with the SME's.
 Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through test
cases.
 Developed test specification document, test plans and test cases for mobile applications based on Use Cases
and functional specification document.
 Performed monkey testing and UI testing activities on Android applications to ensure compliance with
customer and product requirements.
 Performed screen Navigation Test to ensure that the links are established as per the task packets.
 Managed UAT sessions.
 Lead efforts to close issues by cross-collaborating with various stakeholders to ensure high quality
software delivery.
 Scheduled tasks and timeline deadlines for various milestones using MS Project .
 Involved in the feature discussion meetings with the developers.

Environment : Android SDK ,MS Visio 2010, MS Project( v15.0) , HP Quality Center11.0, Jira, ,My SQL 5.5.