Financial Perspective Customer perspective

Goals Measures Goals Measures

Sales percentage of new

“Improve products.
customer
satisfaction’’ The new PVC segment in
Samson PLC didn’t show the
expected progress in terms
of turnover.

In 2015/2016 number of
“Minimize the customer complaints- 12
number of
customer In 2016/2017 number of
complaints” customer complaints- 14

In 2015/2016- LKR 1178Bn

In 2016/2017- LKR 1249Bn
‘’Maximize the
market share’’ There is 6% increase in
market share.

Number of customers in
2015/2016 – 650,000

“Increase Number of customers in

2016/2017 – 800,000
number of
customers” This indicates 23% increase
in number of customers.
 Internal business perspective

Goals Measures

Energy efficiency ratio

-Electricity units per Kg of

rubber compound
2015/2016 - 507.3
“Reduce the
energy 2016/2017- 506.7
consumption”
-Fuel liter per metric ton of
rubber compound
2015/2016 – 178.7
2016/2017 – 173.5
“Reduce the Employee turnover in
employee 2015/2016- 1.8
turnover”
2016/2017 – 2.1

“Reduce the The Samson PLC able to

environmental minimize the environmental
impact” impact by minimizing the
energy consumption. The
company obtain ISO 50001
On energy management and
ISO 14001 on environmental
management.

Employees in Samson PLC

underwent many internal
and external training
“Increase labour programs in order to
productivity and
improve the labour
efficiency”
productivity and efficiency.

The company able to

increase their production
volume by 6% in 2016-2017