Course Instructor

Mr. Pulak Sarker

Office: UPDATE Faculty Room,
Telephone: 02-9127720, Mobile: 01920-578499
Email: pulak123456@gmail.com
Level Diploma

Unit of Credit Three(3)

Duration: 36 Hours
Course structure: Two lecture of 1.5 hours each per week

Text Book/ Course Resources/ Course Materials/ Recommended Readings:

All the above will be provided by the course instructor.

Course Objectives
By the end of this course, the student should be able to:
 Understand the importance of Housekeeping in the Hotel Industry
 Organize, Select and Apply proper cleaning equipment and agents
 Realize the duties and responsibilities of Housekeeping Staffs
 Understand the Standard Operating Procedures of various Housekeeping activities.

Lecture Schedule
Lecture
Topics to be Covered
No.
Lecture 01 Introduction to Hotel Industry
Lecture 02 Departments of a Hotel
Lecture 03 Objectives and Areas of Responsibility of
Housekeeping Department
Lecture 04 Principles of Housekeeping Department
Lecture 05 Principles of Housekeeping Department
Lecture 06 Equipment and usages
Lecture 07 Equipment, Chemicals and usages
Lecture 08 Practical Session
Lecture 09 Organizational Hierarchy of Housekeeping Department and their
Responsibilities
Lecture 10 Organizational Hierarchy of Housekeeping Department and their
Responsibilities
Lecture 11 Qualities of Housekeeping Staff
Lecture 12 Qualities of Housekeeping Staff
Lecture 13 REVIEW CLASS
MID TERM EXAMINATION
 Lecture 14 Types of Hotel Rooms
Lecture 15 Guest Room Supplies
Lecture 16 Housekeeping SOPs
Lecture 17 Housekeeping SOPs
Lecture 18 Housekeeping SOPs
Lecture 19 Housekeeping SOPs
Lecture 20
Linen Maintenance
Lecture 21 Record Keeping
Lecture 22 ASSIGNMENT SUBMISSION AND PRESENTATION
Lecture 23 REVIEW CLASS
Lecture 24 REVIEW CLASS
FINAL EXAMINATION

Assessment for the course will be based on-

Class attendance & worksheet or tutorial 15%
Assignment & Presentation- Assignment will contain 10 marks 20%
and Individual presentation will carry 10 marks
Mid Term Exam 25%
Final Exam 40%

The following Grading and point system will be followed:

Numerical Grade Letter Grade Grade Point
90-100 A+ (A plus) 4.0
85-89 A (A regular) 3.8
80-84 A- (A minus) 3.6
75-79 B+ (B plus) 3.4
70-74 B (B regular) 3.2
65-69 B- (B minus) 3.0
60-64 C+ (C plus) 2.8
55-59 C (C regular) 2.6
50-54 C- (C minus) 2.4
40-49 D (D regular) 2.2
Less than 40 F (Fail) 0.0

Note 1: If letter grade I (Incomplete) is awarded to any student in any course, it will
indicate that he/she has attended the course but did not appear in the semester final
examination. Letter W indicates withdrawn from the course.

Note 2: Assignment and Presentation will be done by individual/ group basis. Group will
consist of two to five students. Students are also anticipating in a professional attitude
during their presentation.