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CARREFOUR EXPANSION
TO PAKISTAN
Prepared by:
Submission Date:
Table of Contents
1. INTRODUCTION ................................................................................................................... 2
5.1 Political............................................................................................................................. 6
5.2 Economic.......................................................................................................................... 7
9. CONCLUSION ..................................................................................................................... 19
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1. INTRODUCTION
The following report is aimed to see the opportunities and ways that Carrefour in UAE is able to
expand its operations in Pakistan. We want to evaluate the suitability of Carrefour in Pakistan
and how efficient it can expand its operations. We also would like to determine if the country is
suitable enough for the operations of Carrefour. We also want to see what entry strategy best fits
Carrefour in entering Pakistan. Hence our main purpose of this report is to first see if Pakistan is
a suitable environment for Carrefour to enter, and also to see and plan for the most efficient and
effective ways that Carrefour can enter the market of Pakistan and run successfully.
In the following report we will first discuss the background of Carrefour, where we will talk
about their product line, their geographical market of operations and their production capacity.
We will then conduct Pestle analysis of Pakistan where we will look at its suitability based on
political, economic, social, technological, legal and environmental. We will also see the type of
competition available in Pakistan that can hinder the smooth operations of Carrefour.
We will also discuss on the market entry strategies, their advantages and disadvantages and
which method should Carrefour use. We will also conduct a SWOT analysis of Carrefour and
And finally, we will talk on the resources needed to manage the new initiatives by providing an
approximate idea of the cost of investment required (Budget for employees, rent, machinery and
other resources etc. along with the 3 years Return on Investment (ROI) graph).
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2. RATIONALE OF THE STUDY
The main objective of performing this study is to see the suitability of Carrefour expanding its
the big companies started with operating in one country then expanded its operations into several
countries. This applies for Carrefour as well as it started in France and is now operating in
different countries like the Middle East countries, Asian countries, African countries etc.
Working internationally has both its advantages and its risks as well. Some of the advantages is
that it enables the firm to gain several advantages that the other countries have to offer.
Similarly, it also widens the country’s market share in the industry and makes its brand
recognized and known worldwide. However, this mode of trading also comes with its risks.
There are several companies that opened in different countries and failed terribly. Hence, it is
always crucial for the firm to carefully analyze the country and how it is going to enter its market
and perform its operations inside it so as to efficiently and successfully integrate into the new
country’s market.
According to Stephen Hymer, in his research paper, he mentions three different phases and
theories to explain direct foreign investment and why companies trade internationally. In his
research paper, he mentions some of the reasons as to why companies expand to other countries
is to take advantage of the differential in interest rates and capital investment. He also shows that
companies who expand internationally can take advantage of the economic and political
On another article of John Dunning, he came up with the John Dunning OLI paradigm. His focus
on his research was foreign direct investment and multinational companies. He made several
important contributions on the international business topic. He explained the risks associated
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with international business where he mentioned the culture, the economy, the political, the
technological and the attitude of the people as well. He also mentioned some of the ways that
business can successfully transform to be international. This is where he came up with the
Dunning paradigm where he explained some of the steps to be followed to successfully integrate
a new market. Dunning and Hymer are considered the fathers of international business (John,
2001).
Carrefour is a big retail company that operates worldwide. In UAE, it was founded by Majid Al
Futtaim in 1995 and this branch currently operates in 38 different countries including the Middle
East, Africa and Asia. Majid Al Futtaim Carrefour was first opened in City Center in Deira in
Dubai. Over the years, it has greatly expanded and has become very successful to the point that it
has 175 stores in 15 different countries that serve 200,000 customers every day. Carrefour
products ranges from household items, groceries, food products, clothing, equipment, household
machines, electronics and several other items. It currently serves 100,000 different food and non-
food products together with other thousands household goods (Carrefour, 2018).
Carrefour currently has 28 hypermarkets and 43 supermarkets. It also employs over 9200
employees in UAE alone. Their main competitors globally include Walmart, Tesco, Groupe
Casino, Amazon and Cdiscount. All these firms are fierce competitors to Carrefour as they all
operate in the retail industry. However, Amazon and Tesco are a bit different because its main
operations is done through online. Walmart, Groupe Casino and Cdiscount are very similar to
Carrefour because they offer same ranges of products to customers and also have several retail
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They deal with this competition by applying the competitive strategy of low cost leadership. This
is where they sell products at a lower price than their competitors to gain competitive advantage.
They are able to compensate for this low price charging, through two ways. Firstly, through
economics of scale, they buy goods in bulk from producers and get good discount, enabling them
to sell the goods at a lower price. Secondly, they sell the goods at large quantity, hence profits
are incurred when large amounts of sales are sold. In 2016, they made €85.7 billion sales, which
For Carrefour expansion, we chose the country to be Pakistan. We chose this country due to
several reasons. One of the major reasons is that Carrefour has expanded in majority of the
Middle East countries except Pakistan. Pakistan is a developing country that can suit best for
Carrefour to operate in. One of the main reasons as to why we were interested in Pakistan is that
majority of the workers in Carrefour in UAE are from Pakistan, thus they are already familiar
with the company and know a lot about it. Moreover, the culture practiced in UAE is the Islamic
culture, this same culture is also practiced in Pakistan. Thus it will be easier for Carrefour to
Moreover, the country’s economic growth continue to increase day by day. We can see this
through the increase of the GDP by 0.8% from 2016 to 2017 where it had reached 5.3% in 2017.
Their service, agricultural and industrial sector also has highly improved over the past few years.
The country also has low interest rates which has resulted to growth of the private sector and the
country’s businesses. The total consumption in 2017 highly increased in the country to almost
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92% of the GDP. While their inflation rates decreased by 0.1% in 2018. As it was 3.9% in 2017,
The country’s exports have also been undergoing contraction for several years. However, since
2018, it has highly improved. But due to higher import levels, there exists trade deficit in the
country. The government of Pakistan is however, doing several strategies to reduce their imports,
such as imposing regulatory duties and tariffs to slow down the import growth. Their official
international reserves also declined to US$12.2 billion at mid-2018. However, the government is
taing necessary actions to correct this decline i.e. by issuing international bonds of US$2.5
PESTEL analysis is a tool used by marketers to evaluate the several factors of a country in order
to analyze whether a country is a good choice for a company to enter or not. It covers 6 main
crucial for all business to conduct a PESTEL analysis of a country first before entering its
market. This is because, with this analysis, it will inform the company on the positives and
negatives of each of these aspects in order to take advantage of the country’s opportunities and
look out for the threats as well. Pakistan’s PESTEL analysis can be summarized as follows:
5.1 Political
In Pakistan, from 2002 to 2011, the political stability has been very bad, and has been
deteriorating. This is due to wars, terrorism and lack of proper government rule. This
political instability has caused trade not to be efficient. It has caused businessmen and
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investors to lose money. However, from 2011 to current, the political stability in Pakistan
has been improving, it is moving towards stability. There have been a decrease number
of terrorism, riots and the government has taken back control of its country
(TheGlobalEconomy, 2016).
5.2 Economic
Pakistan has an emerging economy. A free market economy is highly encouraged in the
country. The government of Pakistan has minimum influence on the exports and imports
of goods in Pakistan. Since the 1980’s the government has been encouraging the practice
of free trade in Pakistan by reducing the taxes (Ahmad, 2008). With the free trade at
hand, Carrefour can easily export and import its goods in Pakistan and out of Pakistan
freely.
When compared with other countries, Pakistan Purchasing Power Parity (PPP) is the 25th
largest and in terms of its GDP, it is the 42nd largest. As of 2018, its nominal GDP per
capita is at $1,641. Its GDP is growing at 5.79% in 2018 while its GDP by sector is at
18.86% in Agriculture, 20.91% in industry and 60.23% in services. However, despite the
growth in the GDP, there is also growth in the inflation rate at 4.2% in 2018. Its
unemployment rate is at 5.9% since 2015, while its exports in 2018 has also increased by
$22.003 billion. However, their imports increased more than their exports making a trade
The GDP of Pakistan has been in constant growth from 2007 to 2017. As of 2016, the
GDP of Pakistan was 278.91 billion U.S. dollars. This amount increased to 303.99 billion
US dollars in 2017, making it the highest value from 2007. The GDP value in 2016
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represented 0.46% of the world economy. The following graph shows the increasing
5.3 Social
The culture of Pakistan is almost similar to that of UAE. Majority of the people are
Muslims so they are following an Islamic culture. They also highly value family and
widespread in the public sectors. Pakistan score 126 out of 174 countries in the
corruption perceptions index (Trading Economics, 2016). This is not a good score.
Corruption for business is not good as there will be no professionalism, efficiency and
When we look at the Hofstede insights of Pakistan, we see that in their power distance
they got a score of 55 which is in the intermediate level showing that the extent at which
people are not treated equally is in the intermediate level. While based on the
individualism sector, Pakistan got a score of 14 which means their society is more
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collective. This shows that Pakistan society believes in closeness and being together.
Based on their masculinity, they got a score of 50 which means Pakistan has no
preference over male and female. Based on uncertainty avoidance, Pakistan got a score of
70, which means that they have high preference of avoiding any form of uncertainty.
While based on their long term orientation they got a score of 50 which means that it
cannot be said if they have any preference. Lastly, based on indulgence, Pakistan got a
score of 0, which means that they have a very restrained society (Hofstede Insights,
2018).
5.4 Technological
As commonly known, the world is moving towards being dynamic. The same goes with
Pakistan. Their technology use has highly improved in all their sectors including
Pakistan also highly invests in technology. Their IT exports is currently at $2.2 billion.
They also highly invest in tech start-ups through providing resources like incubators,
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financial support and office stuff. However, Pakistan is ranked 131 out of 141 countries
as the most innovative country in the innovative index. This shows their lack of
5.5 Environmental
The environment of Pakistan is phenomenal. It has several landscapes and a good climate
that can sustain several plants. The types of plants that occur in their forests include
coniferous alpine, subalpine (spruce, pine, and deodar cedar), deciduous (mulberry),
There are also several mangrove forests and scrub plants as well. There are also several
diverse animals like crocodiles. Boars, deer, porcupine, and rodents at the South Pakistan.
While at the North, there are animals like Marco Polo sheep, Urial sheep, Ibex goats,
Himalayan bears, and snow leopards. Pakistan national animal is the Markhor who is a
5.6 Legal
The legal and regulations practiced in Pakistan is weak. There are several political wars
in the country and no appropriate rules have been kept in store to keep the country in the
right track. Moreover, some of the cities in Pakistan like Karachi have several crimes
occurring like theft and murder. The government however does not put much emphasis in
correcting such issues through making their laws stricter. Similarly, it is the duty of the
parliament to show high concern in changing the laws and making them stricter in order
to prevent any mischief from occurring in the country. However, the parliament are
corrupt and show little interest in making any changes or any progress towards bettering
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5.7 Competitive Analysis
The main hypermarkets in Pakistan are Hyperstar and Metro Cash and Carry
(Anonymous, 2014). Hence this is a very suitable condition for Carrefour to operate in
because it will not have a lot of competition. It will only compete with the 2 departmental
stores and with the right strategy, Carrefour can operate efficiently
When we look at Hyperstar market, it is already very popular in Pakistan due to its cheap
prices and offers. And also, Metro Cash and Carry, it is a local supermarket which
already Pakistan customers are used to it. Both markets have also been operating for long
in Pakistan now. Hence due to familiarity of the 2 markets in Pakistan, Carrefour will
have a bit difficulty at first to enter the Pakistan Market and win their trusts and make
them leave the 2 markets in which they are already used to and go to them.
When we look at Metro Cash and Carry in Pakistan, it occupies a great market share and
size in the country. It currently incur a total revenue of $36.1 billion and have a total
employees of 280,000. It opened its branch in the city Lahore on October 31, 2007. Then
over the years, they expanded to other cities in Pakistan like Islamabad. They currently
have 10 different stores in Pakistan in their different cities like Karachi, and Faisalabad. 4
stores are in Lahore, other 4 in Karachi, 1 in Islamabad and another 1 in Faisalabad. Their
main store in Pakistan is called Habib Metro. It occupies 40% of the company’s share of
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6. SWOT ANALYSIS OF CARREFOUR
The SWOT analysis refers to the analysis of the strengths, weaknesses, opportunities and threats
of a company. It focuses on both the internal factors and the external factors that affect the
company. It is important to conduct a SWOT analysis for a company as it makes the managers to
have a better outlook on the advantages and the shortcomings they are being faced with in both
the internal and external issues of the firm. As for Carrefour, the following is its SWOT analysis:
6.1 Strengths
Affordable products
stores
6.2 Weaknesses
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6.3 Opportunities
Due to its famous international brand name, they can easily enter into emerging economies.
More attention is kept on growth through offering strategic tie-ups and creative marketing.
6.4 Threats
Economic slowdown
Strengths:
Weaknesses:
Strong brand name and
wide market. Lack of enough presence
Strong financial standing in the Asia emerging
with over 9900 stores economies.
worldwide. Negative reputation to the
High quality products public due to recent
happenings.
Affordable products
Lack of enough presence
Own several famous
in the e-commerce online
private label brands
channel.
Multi Format Strategy-
Weak own brand sales
hypermarkets,
supermarkets, hard A lot of time is wasted
discount stores and when they are opening a
convenience stores new store
Developer and innovator Poor labor relations
in the Hypermarket format
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Opportunities:
Due to its famous
international brand name, Threats:
they can easily enter into Tough competition from
emerging economies. the likes of Walmart and
More attention is kept on Target
growth through offering Economic slowdown
strategic tie-ups and Rising labor costs
creative marketing. Terrorism and political
Can enter into joint instability in some
acquisitions and ventures countries
to further expand Slow expansion due to
Discount sales tough competition
development
Reduced operating costs
7. MODES OF ENTRY
For Carrefour to enter the market of Pakistan, they have to critically evaluate which mode of
entry to use the best. This mode of entry has to be in line with the country’s regulations, trade
practices, culture, and several other relevant factors that Carrefour has to put under
consideration. There are 6 major modes of entry that Carrefour can utilize. The first one is
exporting where Carrefour just decides just to export its goods to Pakistan instead of running
operations over there. This method can be costly as there are costs of tariffs and transport costs
which might end up to be a higher amount of cost as compared to just opening up a store in
The second mode of entry is the Turnkey projects where, Carrefour finds a Pakistani client
whom they will run their operations on behalf of the client. Then when the project is done and is
full on operation, they hand over the business to the Pakistani client. However, because it is not
long term, it can be a disadvantage as the project might be very beneficial for the company. The
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third mode of entry is the Licensing where Carrefour (Licensor) gives the licensee (a Pakistani
client) the right to intangible assets for a certain period of time like one year. Then in return,
Carrefour will be receiving a royalty fee from the Pakistani client. However, its disadvantages
are that in that specific period of time, the reputation and the name of Carrefour is in the hands of
the Pakistani client and he can ruin it by doing a major mistake, hence very risky (Ali, 2010).
The fourth mode of entry is the Franchising where Carrefour (franchisor) sells the intangible
assets to a Pakistani client (franchisee) and also insists that the Pakistani client agrees to follow
the rules set by Carrefour on how to operate the company within that specific period of time. Its
main disadvantages are that the Pakistani client and Carrefour might end up having conflicts and
misunderstandings if at a certain period of time the 2 parties have contrasting goals and are
The fifth mode of entry is the Joint ventures with a host country firm where Carrefour can decide
to have a 50-50 membership operations in Pakistan with a local hypermarket like Cash and
Carry. However, there is also risk of lack of understanding between the two companies because
they both contradict each other on the goals or operations which might result to chaos and
closing down of the business. Finally, the sixth mode of entry is the Wholly owned subsidiaries
where Carrefour will open its branches in Pakistan and fully own it 100% (Ali, 2010).
We believe that Carrefour should go with the last mode of wholly owned subsidiaries when
entering Pakistan. This is because, this method is good because it eliminates the risk of losing
control over its operations to another party. And also it doesn’t get to share its returns and
benefits with anyone else except themselves. However, it also gets to experience the risk of
entering a new market all by its own. Also, it gets to fully incur all the costs of setting up the new
stores in Pakistan.
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But with the appropriate planning and a good strategy, Carrefour can reduce these costs and enter
the market successfully without bearing any kind of risks. This way we will be eliminating all
risks involved in sharing the assets and technologies of the business with other people who are
not trusted. In addition, they can combat the problem of costs and risks of entering the market of
Pakistan by hiring a local advising or consulting firm, which can advise on the best ways to
penetrate the market while minimizing costs. Also by carefully planned strategies, risks can be
8. RESOURCES NEEDED
Carrefour needs to plan for its financial budget and forecasting accurately before entering a new
market. Considering that Carrefour has entered several markets before successfully, it can gain
information from its previous experience on how to appropriately and successfully budget for its
financials to effectively integrate the Pakistan market. To create an effective budget, Carrefour
should first outline the goals it wants to achieve in Pakistan. The advantage of Pakistan is that
things there are cheaper compared to the developed countries. Especially labor costs can be very
low. Carrefour should also outline all the major items that will be required for the operations in
Some of the resources that Carrefour will need to enter the Pakistan market is the machinery and
equipment, labor costs, license, patents and rights, rent, miscellaneous expenses, utilities and tax
payments as well. The following is the financial budget for the investment cost of Carrefour
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Amount in million USD
Labor costs 8.00
Machinery and equipment 15.00
Rent 4.00
Miscellaneous expenses 10.50
Utilities 6.50
Tax payment 10.00
Patents/Rights 10.00
Total Investment 64.00
10 8
10 15
6.5
4
10.5
As can be seen from the pie graph above, the highest budget costs is going to the machinery and
equipment. This is because, Carrefour needs several equipment and technology to run their
operations efficiently. These technologies can be very expensive thus adding costs to the firm.
On the other hand, the return on investment can be defined as the amount of money earned by
the company based on the amount of money invested in the firm. It compares between the firm
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profitability and the investment efficiency. Carrefour should strive to always earn higher ROI
over the years in its operations so as to be more profitable. ROI can be calculated as follows:
The following table forecasts the ROI of Carrefour in the first 3 years:
ROI
160.00% 147.83%
140.00%
120.00%
100.00%
76%
80.00%
60.00%
39.06%
40.00%
20.00%
0.00%
YEAR 1 YEAR 2 YEAR 3
ROI
As can be seen, we expect the first year ROI to be 39.06%, then we predict this percentage to
increase to 76% in the second year and 147.83% in the third year. Thereby, we expect increasing
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9. CONCLUSION
In conclusion, we can see that international expansion is essential for the development and
further success of a company. Several big companies including Carrefour have expanded in
different countries and have proved to be successful. However, before entering any new market,
Carrefour should perform an extensive analysis to see whether the benefits that will be incurred
In this report, we were able to do a brief analysis of Carrefour entering the market of Pakistan.
We were able to see some of important factors like the PESTLE analysis of Pakistan and the
SWOT analysis of Carrefour. We were also able to establish that the market entry mode that
Carrefour should use to enter Pakistan is the wholly owned subsidiaries as it will most likely reap
the most benefits for Carrefour with minimum risks and costs.
Finally, we were also able to establish some of the resources that Carrefour would be needed to
run their operations in Pakistan like machinery and equipment. We also came up with an
investment budget and found that the start-up investment cost would approximate to almost 64
million US Dollars. We also calculated the expected ROI for Carrefour in the next 3 years of
operating in Pakistan and saw that there is a chance of Carrefour gaining profit from the
operations. Thus, we would recommend Carrefour to open their branch in Pakistan, however,
they should ensure that there is effective strategic plan in place for the successful operations of
the firm.
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10. REFERENCES
http://www.freeswotanalysis.com/retailing-swot/66-carrefour-swot-analysis.html
https://thediplomat.com/2016/09/technology-in-pakistan-a-slow-march/
Buckley P.J. (2010) Stephen Hymer: Three Phases, One Approach?. In: Foreign Direct
http://www.carrefour.com/content/our-sales
https://datafox.com/competitors/carrefour’
Dunning, J. H. (2001). The eclectic (OLI) paradigm of international production: past, present and
https://www.heritage.org/index/country/pakistan
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Hofstede Insights. (2018). What about Pakistan?. Retrieved from
https://www.hofstede-insights.com/country-comparison/pakistan,the-united-arab-
emirates/
https://www.scribd.com/document/27330905/6-Modes-of-Entry
Khan, A. A. (21st November, 2008). Good governance and free market economy. Retrieved
from http://defence.pk/threads/good-governance-and-free-market-economy.16515/
MbaSkool. (n.d.). Carrefour SWOT Analysis, USP & Competitors. Retrieved from
https://www.mbaskool.com/brandguide/lifestyle-and-retail/5744-carrefour.html
http://reports.metrogroup.de/2015-2016/annual-report/
http://www.sachdevajk.in/2017/09/07/pestel-analysis-of-pakistan-2/
Pakistan Insider. (2011). Pakistan’s Geography, Climate, and Environment. Retrieved from
http://insider.pk/national/pakistans-geography-climate-and-environment/
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Statista. (2018). Gross domestic product (GDP) in Pakistan 2017. Retrieved from
https://www.statista.com/statistics/383739/gross-domestic-product-gdp-in-pakistan/
http://www.tradingeconomics.com/pakistan/corruption-index
http://www.theglobaleconomy.com/Pakistan/wb_political_stability/
http://www.worldbank.org/en/country/pakistan/overview
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