Carl P.

McIntosh
4028 E. St. Charles Avenue
Phoenix, Arizona 85042
(602) 393-8663
cmcintosh90@hotmail.com
SUMMARY OF EXPERIENCE
Offers over 20 years of comprehensive and diversified Senior Business Analyst experience:

 Broad experience in end-to-end business and systems analysis, business process re-engineering, workflow,
system and data architecture, mainframe, Internet/Intranet and client-server development.
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Led efforts of 4 -15 Business Analysts
 Developed and implemented large scale architecture projects
 Performed the business and system analyst role on major projects.
 Wrote detailed business and systems analysis documents and programming specifications.
 Migrated legacy mainframe systems to web based applications utilizing current technologies while preserving
the links to the organization’s external systems.
 Communicated and collaborated with all levels of corporate management and strengthened the partnership
between IT and end users.
 Developed RFI, RFP and contracts.
 Expert in MS Visio, MS PowerPoint; MS Word; MS Excel; MS Project.
 Expertise in BA documentation forms: BRD; Process Flows; Swimlanes; UA Test Cases; Traceability Matrices
 Develop UAT test scenarios and manage UAT process
 Developed digitized archiving websites and digitized document repositories

EDUCATION

University of Southern California – Los Angeles, CA

MBA
BA (Cum Laude)

PROFESSIONAL EXPERIENCE
.
UNITED NATIONS – New York, NY April 2011 – December 2012
Senior Business Analyst

 Charged with the analysis and migration of SharePoint 2007 to SharePoint 2010.
 Managed the global deployment of SharePoint 2010
 Interviewed business users in a JAD and one on one interview environment to determine requirements
 Wrote Business Requirements Documents
 Conducted JAD sessions with developers and clients
 Analyzes systems that scan, digitize and store correspondence
 Wrote detailed business and systems analysis documents and programming specification
 Develops RFI, RFP and contracts
 Wrote functional specification descriptions
 Develops Process Flows and Swimlanes using Visio
 Develops UAT test scenarios and manage UAT process
 Led the efforts of 15 Business Analysts, developers and users
 Mentors and coached junior Business Analysts

CUSHMAN AND WAKEFIELD – New York, NY October 2010 – March 2011

Senior Business Analyst
 Responsible for the analysis and migration of SharePoint 2007 to SharePoint 2010
 Created SharePoint websites providing cutting edge real estate portfolio monitoring tools
 Subject Matter Expert on the Fusion portal consisting of Transaction Management, Project Management,
Property Management, Facility Management and Financial Management Lines of Service
 Interviewed business users in JAD and one on one interview environment to determine requirements
 Wrote Business Requirements Documents
 Conducted JAD session with developers and clients
 Analyzes and develops Key Performance Indicators (KPIs) for multi-billion dollar real estate portfolios
 Writes detailed business and systems analysis documents and programming specifications
 Participates in and Senior Business Analyst JAD sessions
 Develops RFI, RFP and contracts
 Wrote functional specification descriptions
 Develops UAT test scenarios and manages UAT processes
 Analyzed and migrates mainframe based HRIS systems to SharePoint web based applications
 Develops software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

UNITED NATIONS – New York, NY January 2008 – October 2010

Senior Business Analyst

 Responsible for the analysis and migration of SharePoint 2003 to SharePoint 2007
 Responsible for the analysis, development and deployment of major Global Air Transport Management, Special
Police Capacity, Troop Contributing Countries and Human Resource SharePoint applications
 Interviewed business users in JAD and one –one interview environment to determine requirements
 Wrote Business Requirements Documents
 Conducted JAD session with developers and clients
 Analyzes systems that scan, digitize and store resumes and historical data and creates new digital archiving
repositories of photos and videos from the Haitian earthquake.
 Wrote detailed business and systems analysis documents, programming specifications and use cases
 Participated in and Senior Business Analyst JAD sessions
 Develops RFI, RFP and contracts
 Wrote functional specification descriptions
 Develops Process Flows and Swimlanes using Visio
 Develops UAT test scenarios and manage UAT process
 Analyzed and migrates mainframe based HRIS systems to SharePoint web based applications
 Led the efforts of 12 Business Analysts
 Develops software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentors and coached junior Business Analysts

NYC LAW DEPARTMENT – Brooklyn, NY February 2007 – January 2008

Senior Business Analyst

 Responsible for the analysis, development and the re-engineering of a paper-based human resource
information system to a digitized Outlook-enabled automated system presented on the SharePoint platform
 Interviewed business users in JAD and one –one interview environment to determine requirements
 Wrote Business Requirements Documents
 Conducted JAD session with developers and clients
 Performed a physiological study of their current paper-based HRIS
 Interviewed department heads to determined shortcomings of current the current HRIS
 Performed a gap analysis
 Integrated new requirements to create a new logical model of the new system and analyzed and implemented
the physical solution.
 Required the ability to understand, enhance and communicate the project’s vision to stakeholders.
 Participated in and Senior Business Analyst JAD sessions
 Developed RFI, RFP and contracts
 Wrote functional specification descriptions
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Led the efforts of 4 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

NYC FIRE DEPARTMENT – Brooklyn, NY November 2006 – February 2007

Senior Business Analyst

 Responsible for the analysis and development of a Digital Blueprint Repository of architectural drawings and
other critical data to assist first responders to emergencies and catastrophic events presented on the SharePoint
platform
 Interviewed business users in JAD and one –one interview environment to determine requirements
 Wrote Business Requirements Documents
 Faciltated JAD session with developers and clients
 Developed detailed functional specifications; created process and data flow diagrams; specified system
interfaces
 Documented operational requirements; developed test plans; developed user guides
 Created training documents; provided user training and supported the user in development the of work
processes
 Duties included JAD facilitation, user interviews, needs assessment, requirement analysis, functional and
detailed specification
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Led the efforts of 4 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

AMERICAN EXPRESS TECHNOLOGIES – Phoenix, AZ June 2005 – August 2006

Senior Business Analyst

 Responsible for the analysis and development of global HRIS, procurement and financial applications
presented on the SharePoint platform
 Interviewed business users in JAD and one on one interview environment to determine requirements
 Wrote Business Requirements Documents
 Conducted JAD session with developers and clients
 Analyzed the integration of vendor based functions in the HRIS, procurement and financial domains into the
ARIBA procurement platform for functions such as the tuition reimbursement process and vendor provided training.
 Interviewed managers and subject matter experts to determine requirements.
 Produced relevant documentation.
 Performed gap analysis.
 Saved the company millions of dollars by streamlining the process and implementing anti-fraud/ theft prevention
mechanisms.
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Analyzed and migrated mainframe based procurement systems to Ariba web based applications
 Led the efforts of 8 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

NYC TRANSIT AUTHORITY – Brooklyn, NY June 2002 – June 2005

Senior Business Analyst

 Gathered requirements for and analyzed the acquisition of Computer Based Maintenance Management
Systems (CMMS) for the Authority’s Track, Signal, Third Rail and Metro-Card Automated Fare Collection unit.
 Responsible for the selection and implementation of durable bar code enabled readers to capture inspection
results.
 Created Concept of Operations and Detailed Systems Specification Documents.
 Analyzed and performed the RFI and RFP processing Oversaw pilot and full roll-out of functionality to the entire
authority.
 Created and updated project cost estimates to be reflected in capital and operating budget.
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Analyzed and migrated mainframe based CMMS systems to Maximo and Spear Technology and web based
applications
 Led the efforts of 12 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

METLIFE – New York, NY June 1998 – June 2002

Senior Business Analyst

 Gathered and analyzed complex business and data requirements using JAD methodology in a RAD
environment supporting the development of eCommerce Web Portals and Human Resource applications.
 Managed the development of the company wide Y2K incentive program for the Information Technology Human
Resources department.
 Negotiated consensus among a diverse user group with seemingly competing objectives.
 Translated business requirements into detailed specification documents and Entity Relationship Diagrams
(ERD) that meet corporate standards.
 Forward engineered the logical ERD into a physical database using the Cayenne and Erwin tool suites.
 Tested and ensured the functionality of the database created.
 Developed the Data Administration Standards Adherence Verification Process to promote uniformity and
accountability to data administration standards across the enterprise.
 Mapped OLIFE’s object properties to MetLife’s Enterprise Data Model’s attribute to insure compliance with
industry standards.
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Analyzed and migrated mainframe based Marketing systems to eCommerce web based applications
 Led the efforts of 7 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

NYC TRANSIT AUTHORITY – Brooklyn, NY November 1997 – June 1998

Senior Business Analyst

 Analyzed and reengineered business and engineering processes relating to the installation and
maintenance of the Public Address/Customer Information System.
 Authored the Authority’s Interdepartmental Trouble Shooting and Training Guide to reduce downtime relating to
equipment and network failure.
 Provided technical and process consultation throughout the organization.
 Developed Process Flows and Swimlanes using Visio
 Develop UAT test scenarios and manage UAT process
 Led the efforts of 5 Business Analysts
 Developed software utilizing SCRUM, Agile and RUP type software development methodologies
 Mentored and coached junior Business Analysts

BELL ATLANTIC NYNEX – Orangeburg, NY July 1996 – November 1997

Manager of Project Management Standards

 Analyzed business systems analysis and project management standards including the selection of business
systems analysis, project management and process re-engineering tools
 Authoring the companies software development methodology
 Audited, and monitored business systems analysis and project management standards
 Served as the company’s principal business systems analysis and project management tools consultant
 Led the efforts of 5 Business Analysts
 Mentored and coached junior Business Analysts

CUC INTERNATIONAL – Stamford, CT February 1995 – July 1996

Senior Business Analyst
 Customized product functionality for clients such as American Express, AT&T and Citibank.
 Analyzed and designed credit card fraud prevention and detection systems including establishing fraud profiles
and encryption routines for sending confidential financial information over the INTERNET. W
 Worked closely with major credit reporting agencies including TRW and Equifax as well as credit service
bureaus including Credco and Rana to develop a triple merge credit report for subscribers to the Privacy Guard
product.
 Analyzed and migrated mainframe based Call Center systems to Oracle web based applications
 Led the efforts of 4 Business Analysts
 Mentored and coached junior Business Analysts

COMPUFINANCE – Brooklyn, NY January 1988 – February 1995

Senior Business Analyst

 Responsible for the analysis and development of large scale mainframe and client-server applications.
 Wrote courseware for IBM’s Computer Based training product for the company’s eLearing initiatives for
companies such as
 Long Island Lighting Company (LILCO) and American Telephone and Telegraph (AT&T).
 Analyzed and migrated a myriad of mainframe based systems to web based applications
 Led the efforts of 10 Business Analysts
 Developed software utilizing various software development methodologies
 Mentored and coached junior Business Analysts

SOUTHERN CALIFORNIA EDISON – Rosemead, CA July 1980 – June 1988

Business Analyst

 Analyzed and developed major systems in the accounting, financial and human resources functional disciplines
 Interfaced extensively with the user community
 Wrote procedures and collected and analyzed data. Effort culminated in the writing of precise programming
specifications, operating instructions and in designing user friendly screens for the interactive and reporting
features of the system
 Responsible for the quantification and presentation of exhibits before the California Public Utilities Commission
 Major accomplishment was the development of an Automated Rate Case System ARCS which resulted in
more accurate and timely rate case preparation and presentation
 Wrote CBT courseware to train meter readers.
 Analyzed and migrated mainframe based accounting, financial and human resources systems to web based
applications
 Developed software utilizing various software development methodologies