HUMAN BEHAVIOR AND CRISIS MANAGEMENT

1. Contains drives or instincts that are beyond our awareness but motivates our words feelings and
actions.
A. Unconscious B. Conscious
C. Preconscious D. Collective Unconscious

2. It is a psychosexual stage where the source of gratification is the mouth.

A. Phallic Stage B. Latency Stage
C. Oral Stage D. Anal Stage

3. Genitals become the source of gratification. It is where Oedipus complex and Electra complex
occur.
A Phallic Stage B. Latency Stage
C. Oral Stage D. Anal Stage

4. Jake was not able to go to his girlfriend’s birthday party due to engine problems. He is
experiencing what kind of
Frustration? A Personal Shortcomings B. Conflicts between motives
C. Social Circumstance D. Physical Obstacles

5. It is ego’s protection from anxiety.

A. Anxiety B. Defense Mechanism
C. Aggression D. Protective Devices

6. These are the two types of stress.

A. Anxiety &Agression B. Positive Stress & Negative Stress
C. Eustress and Distress D. Both B &C

7. Winston’s having a difficult time whether to go on a vacation or whether to go on a desirable

party with his friends.
A. Approach-Avoidance Conflict B. Approach-Approach Conflict
C. Avoidance-Avoidance Conflict D. None of the above

8. Christine is in a dilemma because someone offered her a stolen copy of the answers to her final
exam in Psychology. She knows it is a form of cheating and she feels guilty, but at the same time
she thinks it can give her good grades.
A. Approach-Avoidance Conflict B. Approach-Approach Conflict
C. Avoidance-Avoidance Conflict D. None of the above

9. Gina’s teacher reprimanded her because she was noisy. When she got home she kicked her dog.
A. Self-Harming B. Undoing
C. Fantasy D. Displacement

10. Reno keeps on saying that Rono has a crush on Stella, but in reality Reno has a crush on Stella
A. Projection B. Passive Aggression D.
C. Compensation Compartmentalization

11. Dina runs a red light while driving. She justifies this by telling she was already in the intersection
when the light changed.
A. Suppression B. Avoidance
C. Rationalization D. Conversion
12. A sick adult will act as achild and asks his/her mother to take care of him or her.
A. Suppression C. B. Avoidance
Rationalization D. Regression

13. Smokers don’t admit to themselves that smoking is bad for them.
A. Trivializing B. Identification
C. Denial D. Introjection

14. Nicole has feelings towards her friend’s boyfriend, but doesn’t admit it to herself. She keeps
on making disgusting comments about her friend’s boyfriend.
A. Projection B. Reaction Formation
C. Provocation D. Attack

15. Ria is angry towards his brother, but she can’t express it. She decided to write a science
fiction.
A. Passive aggression B. Attack
C. Provocation D. Sublimation

16. Karen believes that someone wants to hurt her and wants to kill her. What kind of Delusion
does Karen have?
A. Jealous Type B. Persecutory Type
C. Grandiose Type D. Erotomatic Type

17. George went to a rave party with his sister a day before his College entrance exam. When he
received the result of his entrance exam he failed it, so he blamed his sister for failing the
exam.
A. Scapegoating B. Defense Mechanism
C. Aggression D. Protective Device

18. Vino gets excited when he kills his prey. What kind of a serial killer is he?
A. Lust Killer Type B. Mission oriented type
C. Visionary type D. Thrill oriented type

19. In the tripartite theory of Freud, the super ego is the conscience of man or the moral
principle, the ego is the reality principle and id is is the
A. Moral Principle B. Pleasure Principle
C. “Das Es”/The It D. Both B &C

20. A child who is disorganized, reckless and defiant. What kind of character does the child
have?
A. Anal retentive character B. Both A & C
C. Anal expulsive character D. None of the above

21. The killer selects a certain group of individuals to kill (prostitute, pedophiles, rapists, etc.)
This killer is known as
A. Lust Killer Type B. Mission oriented type
C. Visionary type D. Thrill oriented type

22. You are aware of what you are doing.

A. Topographical model B. Preconscious
C. Conscious D. Unconscious
23. What are the basic types of temperament according to Hippocrates?
A. Melancholic, Sanguine, Phlegmatic, Choleric B. Legmatic,Gguine, Phlegm, Melancholy
C. Holeric, Blue,Yellow, Blood D. None of the Above

24. Vince always worry even there is little or nothing to provoke his anxiety. He is relentless,
jittery and has unwanted worries whenever he reports.
A. Obsessive Compulsive Disorder B. Panic Disorder
C. Social Phobia D. Generalized Anxiety disorder

25. Vincent has an intense fear of spiders.

A. Gamophobia C. B. Biblophobia
Specific Phobia D. Arachnophobia

26. It is ego’s dependence on id.

A. anxiety B. reality anxiety
C. neurotic anxiety D. moral anxiety

27. It is ego’s dependence on superego.

A. anxiety B. reality anxiety
C. neurotic anxiety D. moral anxiety

28. It is ego’s dependence on the outside world.

A. anxiety B. reality anxiety
C. neurotic anxiety D. moral anxiety

29. Client show excessive, unwarranted excitement or silliness, recklessness, speak rapidly,
have unrealistic ideas, and jump from one subject to another subject.
A. Hypomanic Phase B. Depressive Phase
C. Anxiety Phase D. Manic Phase

30. It is a pattern of maladaptive behavior.

A. Behavior B. Schizophrenia
C. Personality Disorder D. Post Traumatic Stress Disorder

31. Winona keeps on displaying her breasts to the public. What kind of exhibitionism does
Winona have?
A. Fetishism B. Exhibitionism
C. Flashing D. Mooning

32. Vinta is sexually aroused when she inflicts pain to her partner.
A. Rape B. Masochism
C. Aggression D. Sadism

33. Sexual arousal and gratification by rubbing one’s genitals against others in public places or
crowds.
A. Frotteurism B. Masochism
C. Fetishism D. Sadism

34. In the morgue a man tried to have sex with a dead woman. What kind of sexual dysfunction
does he have?
A. Frotteurism B. Masochism
C. Necrophilia D. Sadism
35. Sibyl keeps on complaining that there is something wrong with her health despite the
reassurance from her doctors and medical laboratory findings.
A. Malingering B. Somatic Disorder
C. Hypochondriasis D. Body Dysmorphic Disorder

36. If a person has paranoid schizophrenia he or she has the following EXCEPT;
A. Very suspicious
B. Great schemes of persecution at the root of the behavior
C. Incoherent verbally to his/her feelings
D. Has hallucination and delusions

37. Dindo believes that he is an extremely important person and believes that he possesses
extraordinary power, knowledge, ability.
A. Jealous Type B. Persecutory Type
C. Grandiose Type D. Erotomatic Type

38. Nina has a disorder where she has a delusion that another person especially by someone
famous or of higher status loves her.
A. Jealous Type B. Persecutory Type
C. Grandiose Type D. Erotomatic Type

39. Arnel keeps on looking at his nose and he feels that his nose is not perfect. He decided to
have a rhinoplasty, but he is still not satisfied with it, so he goes to his doctor to have it
reconstructed again what kind of disorder does he have?
A. Malingering B. Somatic Disorder
C. Hypochondriasis D. Body Dysmorphic Disorder

40. Which of the following is under the Cluster C Personality Disorder?

A. Obsessive Compulsive Disorder
B. Dependent Personality Disorder
C. Obsessive Compulsive Personality Disorder
D. Personality Disorder

41. What are the basic types of temperament according to Hippocrates?

A. Orange, Green, Blue, Black Biles B. Black, Yellow, Phlegm, Blood Biles
C. Green, Yellow, Blue, White Biles D. Pink, Green, White, Black Biles

42. These are man made crises/emergencies except

A. Mutiny B. Bombing
C. Airplane Hijacking D. Tsunami

43. These are natural crises/emergencies

A. Coup de etat B. Hostage taking
C. Vehicle Bombling D. None of the above

44. If crises and emergencies occur as a result of natural disasters or calamities the organization that
shallbe primarily address to is
A.National Disaster Risk Reduction & Management Council
B. National Disaster Coordinating Council (NDCC)
C. All of the Above
D. None of the Above
45. A man with schizophrenia was accusing a woman of following him and trying to kill him and he
took her as his hostage. What kind of a threat is this man?
A. Negotiator
B. Religious Extremist
C. Political Terrorist
D. Mentally disturbed individuals

46. The Dino gang is robbing a bank. They took their guns and threatened the teller to give them the
money. One teller was able to hit the emergency button. After 30 minutes the policemen arrived.
What kind of threat is Dino gang?
A.Economically Motivated Groups/Individuals
B. Mentally disturbed individuals
C. Criminals
D. None of the Above

47. A man called 911 and told them that his neighbor took his girlfriend as his hostage. The police
arrived at the location. What shouldn’t the police do?
A. When talking to the Hostage taker show empathy and understanding
B. Reduce the stress environment
C. Establish and Maintain Communication
D. Be impatient at the Hostage-taker

48. A foreign national was taken as a hostage by terrorists. What should be the best way to handle the
situation?
A. Create a stressful situation
B. Try to shoot the hostage taker right away in order to finish the crisis
C. Don’t show empathy and be impatient with the negotiation
D. Act according to the bilateral understanding with foreign government involved

49. It is a way of a negotiator calming a hostage taker by talking and responding to him in a calm and
controlled manner.
A. Parallelism B. Control
C. Modeling D. Mirroring

50. It is a way of giving the hostage taker time to talk without interrupting him/her.
A. Modeling B. Open
C. Spacing D. Ventilation

51. The negotiator can try to establish rapport through

A. Try to emphasize your similarity with the hostage-takers. They are moreinclined to cooperate
with those who have similar social background andexperience in life.
B. Be consistent and responsive in your behavior in order to enhancecooperation.
C. All of the above
D. None of the above

52. The policeman is trying to convince the hostage taker to surrender. What is the policeman trying
to do?
A. Establish rapport B. Giving ventilation
C. Persuasion D. Creating a conversation
53. Gina was robbing a convenience store in her neighborhood. She was pointing her gun towards the
cashier and took the cashier as her hostage. Gina explained to her hostage why she was robbing the
convenience store. The hostage showed a positive feeling towards Gina. What is happening in
the situation?
A. The hostage was having bystander apathy
B. The hostage was just having a conversation
C. The hostage was having a Stockholm syndrome
D. All of the above

54. What does CMC stands for.

A. Crime Movement Committee B. Crisis Movement Crime
C. City Management Committee D. Crisis Management Committee

55. What does POC stands for.

A. Police Officer Committee C. B. People Order Council
Peace and Order Committee D. Peace and Order Council

56. The aspects of Stockholm syndrome are

A. Positive Feeling of the hostage towards the hostage taker
Negative Feeling of the victims toward authorities
Positive Feeling of hostage taker towards the hostage

B. Positive Feeling of the hostage towards the hostage taker

Positive Feeling of the victims toward authorities
Positive Feeling of hostage taker towards the hostage

C. Positive Feeling of the hostage towards the hostage taker

Positive Feeling of the victims toward authorities
Negative Feeling of hostage taker towards the hostage

D. None of the above

E. All of the above

57. The CMC at different organizational structure are the following, except;
A. Regional B. Barangay
C. Provincial D. National

58. Who is in the top on the CMC Municipal organizational structure?

A. Vice Mayor B. SEC, DILG Chairman
C. RPOC Chairman D. Mayor
E. None of the Above

59. Who is in the top on the CMC Provincial organizational structure?

A. Vice Mayor B. SEC, DILG Chairman
C. RPOC Chairman D. Mayor
E. None of the Above

60. Which of the following is not included in the CMC National organizational structure?
A. SEC, DND member B. SEC, DSWD member
C. SEC, DOJ member D. SEC, PRESIDENT
E. All of the Above
61. Which of the following is included in the CMC Provincial organizational structure?
A. Provincial Governor B. Vice Governor E. All of the Above
C. PNP D. None of the Above

62. Which of the following is not included in the CMC Component City organizational structure?
A. City Prosecutor B. Mayor E.Municipal Mayor
C. PNP D. City Social Welfare officer

63. The CMC at different organizational structure are the following, except;
A. Regional B. Municipal
C. Provincial D. None of the Above

64. Republic act no. 10121 is also known as

A. “The Breast Feeding Act”
B. “Juvenile Law”
C. “Anti social act”
D. “Philippine Disaster Risk Reduction and Management Act of 2010”

65. He is the father of Psychoanalysis

A. Alfred Adler B. Gordon Allport
C. Carl Jung D. Sigmund Freud

66. What is Respect for Human Rights mean during handling of crisis/hostage situation?
A. Respecting the human rights of hostages only
B. Respecting the human rights of hostage takers only
C. Respecting both the human rights of hostages and hostage takers
D. None of the above

67. What doesSafety of Victims and Civilians mean during handling of crisis/hostage situation?
A. Not telling the family of the victims and civilians about the crisis/hostage situation
B. Creating more hostile situation duringhandling of crisis/hostage situation
C. The safety of victims and civilians is the primary concern of the authorities
D. None of the above

68. The shall be organized to mediate between the hostage-taker/s and the
government authority for peaceful resolution of the crisis.
A. Police B. PNP
C. Public Affairs STG D. Negotiation Team

69. In view of systematic media coverage of the ongoing crisis situation, shall be
organized for this purpose.
A. Sub task Group B. Negotiation Team
C. Ventilation D. Public Affairs STG

70. These are what the Negotiating Team should do during the crisis/hostage situation except;
A. Stabilize the situation B. Allow Hostage Taker to speak
C. Say “no” to the demands of the Hostage taker D. None of the above

71. The following is not a members of the Negotiating Team

A. Psychologist B. Public Affair STG
C. Psychiatrist D. None of the above
72. The following are procedures to be followed during Negotiations except;
A. The safety of the hostage is always the principal
B. Stabilize the situation
C. Contain the situation
D. Direct frequent attention to the victims

73. Upon receipt of a warning order undertaken by the Negotiation team, the following actions should
be:
A.Designation of special tasks C. Media operation E. Both A and B
B. Team Situation Briefing D.All of the above

74. any request from the hostage-taker as trivial or unimportant.

A. Negotiator should say yes to
B. Negotiator should never dismiss
C. Negotiator should not take seriously
D. None of the above

75. Avoid negotiating

A. Back to back B. Face-to-face
C. Through phone D. None of the above

76. Law enforcement officers without proper training to participate in hostage

negotiations.
A. Shall be allowed C. shall not be allowed E. Both A and B
B. Shall always be allowed D. None of the above

77. During the negotiation the negotiators should

A. Offer the hostage-taker anything they want
B. Say yes to their demands
C. Say no to their demands
D. Not offer the hostage-taker anything.

78. STG shall be organized and mobilized to carry out the contingency plans of
the Task Group, particularly the execution of the final option.
A. Negotiating Team B. Operations
C. Security D. None of the above

79. Which of the following is in the assault process?

A. Pre-Assault, Movement from tactical Holding Area to final Assault Position, Assault, Post Assault
B. Movement from tactical Holding Are to Final Assault Position, Assault
C. Pre-Assault, Movement from tactical Holding Area to final Assault Position, Assault
D. None of the above

80. Jake who is part of the Operations team is already arresting the hostage takers and his team was
able to recover the hostages. What assault process is Jake at?
A. Assault B. Pre-Assault
C. Post Assault D. None of the above

81. In the assault process the Assault team gain simultaneous entry through multiple entry points
A. Post Assault C. Assault
B. Pre-Assault D. Movement from tactical Holding Area to final Assault Position
82. Gina who is an observer/sniper watches and provides fire support during the assault process.
A. Post Assault B. Pre-Assault
C. Assault D. Movement from tactical Holding Area to final Assault Position

83. STG shall be organized and mobilized to provide vital services and
support to the other components of the Critical Incident Management Task Group (CIMTG).
A. Service Support B. Assault Team
C. Media Team D. Sub task Group

84. STG to provide blue prints or lay out plans of areas, buildings/houses,
commercial centers, terminals andtransportations buses as reference for assault plans.
A. Service Support B. Assault Team
C. Engineering (Utility) Team D. SOCO Team

85. Dindo is already preserving the crime scene.

A. Post Assault B. Pre-Assault
C. Assault D. Movement from tactical Holding Area to final Assault Position

86. Gino is looking at documents where he checks the age, work and name of the hostages.
A. Service Support B. Intelligence team
C. Investigation Team D. SOCO Team

87. These team are under the Service Support Sub Group Task, except;
A. SOCO Team C. Fire Fighting Team E. None of the above
B. Medical Team D. All of the above

88. Gino is setting up the communication between CMC, Hostage Takers. Which team does he
belong?
A. SOCO Team C. Intelligence Team E. Both B & C
B. Investigation Team D. None of the Above

89. is the Sub Task Group that calls the media to the designated media area and
issue an initial prepared statement. Then allocate a very short time, not too long as to distract your
ongoing operations (or the deputy PIO), to meet with the media and answer questions. And also to
agree to basic rules of coverage for the particular crisis/ emergency situation. (If no prior protocol
has been established yet)
A. Public Affairs STG B. SOCO STG
C. Operation STG D. None of the Above

90. Which of the following do the Operations Sub Task Group do, except;
A. Control the crowd and prevent unauthorized persons to penetrate the incident scene
B. Coordinate with the team leader of the perimeter security regarding traffic plan and its
implementation
C. Arrest any person who obstructs the incident scene except the act of arrest might irritate the
hostage-taker/s;
D. None of the above E. All of the above

91. Which is not part of the Service Support Sub-task Group (STG)
A. SOCO C. Medical Team E. Both A & C
B. Public Relations D. None of the above
92. What does SOCO Team do?
A. Photographer will take pictures on the crime scene
B. Collector will collect and mark all evidence recovered in thecrime scene
C. Receive the hostage taker/s and hostages for questioning
D. None of the above E. Both A & B

93. What is McNaughton Rule?

A. A man who doesn’t know what is right from wrong
B. A man who knows what is wrong and does the wrong thing
C. A man who knows what is right and does the right thing
D. A man who doesn’t know anything
E. None of the Above

94. A man who has intense fear of spiders has what kind of anxiety?
A. Separation Anxiety Disorder B. Panic Disorder
C. Specific Phobia D. Panic Attack

95. What is the first and last process in Assault operations

A. Pre-Assault & Post Assault B. Pre-Assault & Assault
C. Moving Tactics & Assault D. None of the above

96. is ready to provide blue prints or lay out plans of areas, buildings/houses,
commercial centers, terminals and transportations buses as reference for assault plans.
A. Engineering Team B. Commel Team
C. Blueprint Team D. Site Team

97. What is McNaughton Rule?

A. A man committed a crime knowing what he is doing
B. A man committed a crime and planned the crime all along
C. A man who has schizophrenia and killed his neighbor
D. None of the above

98. What is Dunham Rule?

A. A man committed a crime knowing what he is doing
B. A man committed a crime and planned the crime all along
C. A 12 year old boy who committed a crime
D. None of the above

99. In hostage taking situation which of the following should not be negotiated
A. Firearm B. Water
C. Money D. Food

100.This study which deals with criminal behavior is a necessity for police officers to assess the
difference in abnormal and normal behavior to enable them to make important judgment in a
specific situation
A. Criminal Dynamics C. Criminal Psychology E. All of the above
B. Criminal Psychiatry D. None of the above