Market: A Review Entrepreneurship Key Takeaways: The Entrepreneurial Process
Opportunity Developing a Spotting and Business Plan Assessment
Running the Determining the
Business Capital Needed Key Takeaways: Seeking, Screening, and Seizing • The 3S of opportunity spotting and assessment is the framework that most of the promising entrepreneurs use to finally come up with the ultimate product or service for a specific opportunity. • An opportunity is an entrepreneur’s business idea that can potentially become a commercial product or service in the future. Key Takeaways: S1: Seeking the Opportunity • First step and most difficult process of all due to number of options that the entrepreneur will have to choose from. • Involves development of new ideas from sources: • Macro-environmental sources • Micro-market sources Key Takeaways: S2: Screening the Opportunity • Opportunity screening is the process of cautiously selecting the best opportunity. The selection will depend on the entrepreneur’s internal intent (personal intent) and external intent (addressing the compelling needs of the target market. • Risk appetite – entrepreneur’s tolerance of business risks Key Takeaways: S3: Seizing the Opportunity • Opportunity seizing is the last step in opportunity spotting and assessment. • This is the “pushing through” with the chosen opportunity. FROILAN D. LOPEZ HIGH SCHOOL SENIOR HIGH SCHOOL
The Marketing Plan
Entrepreneurship Learning Objectives: • At the end of this lesson, the learner should be able to: • Describe the unique selling proposition and value proposition that differentiates one’s product/service from existing products/services (CS_EP11/12ENTREP-0d-7) • Determine who the customers are in terms of: (CS_EP11/12ENTREP-0d-8) • Target market • Customer requirements • Market size • Validate customer-related concerns through: (CS_EP11/12ENTREP-0d-g-9) • Interview • Focused Group Discussion (FGD) • Survey • Describe the Marketing Mix (7Ps) in relation to the business opportunity (CS_EP11/12ENTREP-0h-j-10) • Develop a brand name (CS_EP11/12ENTREP-0h-j-11) Business Plan • A business plan is a comprehensive paper that details the situation, analysis, objectives, strategies and tactics, and how to monitor and control the enterprise. Business Plan Business Plan Elements of a Business Plan Checkpoint: • What is a business plan? • What are the major parts of a business plan? Explain the contents of each. Value Proposition • Value proposition states why a customer should buy a certain product or service. Creating an effective value proposition: 1. Prepare a situation analysis that details the problems of the customers. 2. Make your value proposition straight to the point, simple, and specific. 3. Highlight of the value of your product or service. 4. Adapt the language of the market. 5. Add credibility-enhancing elements such as actual testimonials. 6. Differentiate your value proposition with your competitors. Value Proposition • Aling Tere’s Sari Sari Store • “Tindahang maaasahan, bukas kahit anong oras.” Unique Selling Proposition • Refers to how you will sell the product or service to your customers. • After you create your value proposition, you have to figure out how to advertise or promote the product or service. Creating an effective unique selling proposition: 1. Identify and rank the uniqueness of the product or service attribute. 2. Be very specific. 3. KISS (Keep it short and simple) Unique Selling Proposition • Using the 7Ps Product or Service – retail products Place – near a call center, a public hospital, and construction site Price – competitive Promotion – signage People – three shifts of Aling Tere’s assistants (3) Packaging – semi-convenience store (2) Process – only sari-sari store that operates 24/7 (1) Group Activity: (15 minutes) • Look around your locality, and choose a business that you are very interested with. Cite the reasons. • Present the business’ value proposition and unique selling proposition. • On your selected opportunity, what are your value proposition and unique selling proposition? Checkpoint: • What is a business plan? • What is value proposition? • What is unique selling proposition? Customer Requirements • Customer requirements are specific features and characteristics that the customers need from a product or service. • Example: • Restaurant – cuisine, ambiance, service • Spa and Salon – service • Smartphone – ROM and RAM, brand, camera • House and Lot – location, build quality, real-estate agent Know Your Customers • Marketing research is a comprehensive process of understanding the customers’ intricacies and the industry they revolve in. • Market size – arena where the business will play. It is the approximation of the number of buyers and sellers in a particular market. 1. Market universe 2. Eliminate customers who are unlikely to buy 3. Market share Know Your Customers • Direct competitors – they offer exactly the same product and are structured similarly with other existing business • Indirect competitors – they don’t offer the same product and are not similarly structured but still compete with your business Group Activity: (10 minutes) Mr. Alvin Antonio wants to establish a rice retailing business in his area in San Isidro. He wants to know if this business is worth his capital and effort. He dug deep and found that there are approximately 500 families in San Isidro with an average of five members per family. He did a survey and found out that only 475 families eat rice; they consume 1 kilo of rice per day. There are four other rice retailers in the area that have been there for 10 years already, and they have equal market share of 20% each. The other 20% of the market is buying in bulk from groceries or convenience stores. The average net profit per kilo is Php10. How big is the market size and market size profit and what could be the potential market share of Alvin’s rice retail business? Group Activity: (10 minutes) Market size = 475 families x 1 kilo/day x 365 days 173,375 kilos of rice Market size profit = 173,375 kilos x Php10 Php1,733,750 Potential market share = Php1,733,750 x 16% Php277,400 Checkpoint: • What is customer requirements? • What is marketing research? • What is market size? Primary and Secondary Target Market • Market intelligence – includes customer profiling, drives the entrepreneur on what correct stages and tactics to employ. • Market segmentation – process of grouping similar or homogeneous customers according to demographic, psychographic, geographic, and behavior. • Primary target market – target market who have enough purchasing power or have larger demands. • Secondary target market – target market who don’t have enough purchasing power or have fewer demands. Market Segmentation: Demographic • Also called socio-economic segmentation • The process of grouping customers according to relevant socio-economic variables for the business venture, e.g. income range and social class, occupation, gender and age, and religion and ethnicity. Income Range • Income range and social class of the customers are very important factors for the entrepreneur because these represent the purchasing power of the market. Example: • H&M • Uniqlo • Bench • Penshoppe • Divisoria Occupation • To determine the customers’ income and their daily routine where goods and services can be properly positioned. Example: • Coffee shop • Salon and massage spa • Printing services • Money remittance centers Gender and Age Group • Life cycle of customers and their gender influence their buying behavior. Gender and Age Group Sex and Age Potential Products or Service Demand Group Male Products: Trendy clothes, rubber shoes, soft drinks, chip, prepaid Teenagers cellphone load, sport apparel (13-19) Services: Cool hangout places, gyms, barber shops Products: Beauty products, bags, clothes, perfumes, magazines, Single females shoes (20-30) Services: Spa, beauty clinics, gyms, beauty salons, coffee shops, movie houses Married couple Products: Food and grocery items, diapers, milk products, baby with kids clothes (30-50) Services: Theaters, babysitters, theme parks, travel packages Senior citizen Products: Fruits and vegetables, hair dye, medicines (60onwards) Services: travel packages, health services Religion and Ethnicity • Food choices, events and holidays, traditions and beliefs, spending habits, and conservativeness. Example: • Shawls (Wraps) • Meat shop • Christmas sale Market Segmentation: Psychographic • Process of grouping customers according to their perceptions, way of life, motivations and inclinations. Example: • Universities rely on advertising to sell their educational services to aspiring students. • Other universities, rely heavily on their reputation. Market Segmentation: Geographic • Grouping customers according to their location. Examples: • Meat shops in Region 3 and 4, not in ARMM and Region 12 • Taxi business in Metro Manila, not in San Vicente Market Segmentation: Behavioral • Grouping customers according to their actions e.g. behaviors in occasions, desired benefits, loyalty, and usage of products or availment of services. Examples: • Christmas bazaar • Valentines shop • Bus in Metro Manilla Group Activity: (15 minutes) Using the proposed business, answer the following: • Determine and calculate the market size where the chosen business falls under. • What do you think is the market segment that can be considered as the primary target market (PTM) of the business? Apply the market segmentation and classify the PTM according to demographic, psychographic, demographic, and behavioral. • What do you think are the major customer requirements of your PTM? Checkpoint: • Define the following: • Market intelligence • Market segmentation • Primary target market • Secondary target market • What are the different market segmentation strategies? Talking to Your Customers • Conducting marketing research in a methodical way will bring the entrepreneur a substantial bunch of relevant ideas that can be used to effectively run the business. • Qualitative research includes identifying the written or spoken opinions of customers. • Quantitative research involves analyzing the customers’ preferences by using relevant statistics. Talking to Your Customers: Interview • One of the most reliable and credible ways of getting relevant information from the target customers. • Unstructured interview – informal type of interview and does not follow a specific set of questions. • Structured interview – employs a specific set of questions an produces quantitative data. • Questions may be answerable by yes or no (closed- ended), forced raking, multiple choice, or choose-the- best. Taking to Your Customers: FGD • Commonly used by market researchers to capture qualitative results from target customers. • Encourages a group of participants to talk about a list of topics prepared prior to the FGD. Talking to Your Customers: Surveys • Process of getting answers from sample of respondents derived from a particular population. • Sampling techniques – probability and nonprobability sampling • Sample size – researcher must be able to calculate the appropriate sample size, not too large, not to small. • Questionnaire blueprint – creating the set of questions for the survey Checkpoint: • What are the two types of marketing research? What are the difference? • What are the three methods of conducting marketing research? Explain each. The Marketing Mix: The 7Ps of Marketing • Product • Place • Price • Promotion • People • Packaging • Process Group Activity: (10 minutes) In relation to business, present your ideas on the following: • Product • Place • Price • Promotion • People • Packaging • Process How each of these affects the business? The Marketing Mix: The 7Ps of Marketing 7Ps: Product • A product is any physical good, service or idea that is created by an entrepreneur or an innovator in serving the needs of the customers and addressing their existing problems. • Three-level Concept • Core benefits – major factors why a customer buys a product or avails of a service. • Physical characteristics – packaging for products or a physical evidence or customer experience for services. • Augmented benefits – additional benefits. 7Ps: Place • The place refers to a location or the medium of transaction. • Onsite – area’s population, traffic, buying behavior, preferences for the location (Wi-Fi, spacious area, parking) • Online – web analytics (number of visitors, duration of their stay on the website, frequently visited contents) 7Ps: Price • Price is the monetary value that the entrepreneur assigns to a certain product or service after considering its costs, competition, objectives, positioning, and target market. • Most common pricing strategies: • Bundling • Psychological pricing • Penetration pricing • Premium pricing • Skimming • Optional pricing • Competitive pricing • Cost-based pricing • Product line pricing • Cost plus pricing 7Ps: Price • The profit can be determined if there is a proper computation of costs associated with the product or service. • Variable costs or controllable costs – directly proportional to the number of products or to the number of services performed, e.g. ingredients for milk tea • Fixed costs or uncontrollable costs – not directly proportional to the manufacturing of a product or to the performance of the service, e.g. equipment, rental costs, utilities 7Ps: Price • Do not price the product or service below its cost. • Monitor competitors prices. • Align prices with the other 6Ps. • Implement prices strategies that are relevant to you market segment. • Align prices with your business objectives. 7Ps: Promotion • Involves presenting the products or services to the public and how these can address the public’s needs, wants, problems, or desires. • Main goal is to gain attention • Promotional tools: • Advertising • Selling • Sales promotions • Public relations 7Ps: People • How employees serve customers 7Ps: Packaging • How the product or service is presented to customers. Order in Cashier (Pay in Cash) Wait for your name to be called Self-service 7Ps: Process • Step-by-step procedure or activity workflow that the entrepreneur or employees follow to effectively and efficiently serve customer Group Activity: (120 minutes) • Using your proposed business present the 7Ps. Checkpoint: • What are the 7Ps of marketing? Explain each. Fundamentals of Brand Management • Brand refers to the identity of a company, of a product, of a service, or of an entrepreneur. • Brand management is the supervision of the tangible and intangible elements of a brand. • Branding is the process of integrating the strategies formed from the marketing mix to give an identity to the product or service. • Establishing to target customers that the business is reliable and trustworthy and that the product or service is the superior solution to their current problem. • Differentiating with competitors • Driving customer loyalty and retention Group Activity: (10 minutes) • Name the top brand that comes to mind when these generic products or services are mentioned. Why do you think they are the top-of-mind brands? 1. Toothpaste 11. Soft drinks 2. Soap 12. Fast food restaurant 3. Coffee 13. Convenience store 4. Milk 14. Potato chips 5. Car 15. Cookie 6. Rubber shoes 16. Chocolate 7. Mall 17. Refrigerator 8. Spa 18. Television 9. Beauty salon 19. TV station 10. University or college 20. Smartphone Fundamentals of Brand Management Brand name must be: • Unique • Easy to remember • Can describe benefits of the product or servicecan be converted to other dialects or languages in case of expansion • Can describe product category • Can describe concrete qualities • Positive and inspiring Group Activity: (15 minutes) Using the previous business, answer the following: • Does the business have a brand name? • If so, do you think it is working? Why? • If not, what is your strategic suggestion?
Make a brand name and slogan (optional) for your
proposed business. Defend it. Key Takeaways: • Business Plan Key Takeaways: • Value proposition and unique selling proposition • Know Your Customers • Market size • Customer requirements • Primary and secondary target market • Demographic • Psychographic • Geographic • behavioral • Talking to Your Customers • Interview • FGD • Survey Key Takeaways: • 7Ps of Marketing • Product • Place • Price • Promotion • People • Packaging • Process • Brand