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Priyanka Kumari
#444, 2nd floor, 8th Cross Phone: +91 8861735808 (M)
BTM 2nd Stage E-mail: priyanka.rtucse@gmail.com
Bangalore-560076, Karnataka

 A result-oriented professional with around 3 years of experience in application development & enhancement, service
Delivery and client relationship management in telecommunication domain.
 Dynamic Software Engineer skilled at developing complex solutions possessing strong creative thinking skills, high
energy and integrity.

Summary

 A results-driven, customer-focused, articulate and analytical Software Engineer with 3 years of overall experience in IT
industry.
 Experience in SQL Server 2005, SQL Server 2008 R2 & SQL Server 2014, UNIX.
 Created Tables, Views, Constraints and Indexes.
 Hands on experience in tools like Putty, VMware client, Winscp, Eclipse, Soapui, Dynatrace
 Received recognition as Applaud Award, POB Award, and Star Performer Award from current employer.
 Good team player, quick learner and self-motivated.
 Good knowledge on Change Management, Incident Management and Problem Management and ITIL process.
 Good Communication skills including experience interaction with clients and end users

Technical Skills:

 SQL Server, Python, UNIX.


 SQL Server 2005, SQL Server 2008 R2 & SQL Server 2014, XML, UNIX Shell Scripting

Operating Systems Red Had Enterprise Linux, Windows


Programming language Python
Web / Application Servers Oracle WebLogic, Apache/Tomcat
Database SQL Server 2005, 2008, 2014.
Tools Eclipse, SQL Developer, SOAP UI , Fiddler

Business Skills:

 Monitor and resolve all P1/P2/P3 Incidents and Service Requests to meet the clients SLA.
 In case of any code fix or any other application level upgrade/downgrade, responsible for creating an RFC (Request for
change).
 Proactively involved in automations which helped to reduce manual intervention in health checks.
 Involved in RCA of Outages and Incidents and Proposing Performance Improvements, through Automation Plans
prepared by the Team

 Work Experience : 3 yr.’s

CGI Information Systems and Management Consultants (May 2016 – Present)


Designation: Software Engineer | Engagement: CGI's Communications Services Business (CSB) | Client: Bell Canada

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Project Name: ONEVIEW Retail.
Client: Bell Mobility
Duration: Aug 2016 – Till now

Description:

ONEVIEW is a Web based Retail Front End Ordering enterprise application used by Bell retail stores (including Virgin Mobile and
The Source) for the Bell Telecommunication products to retrieve customer profile and perform ordering process for the below
Bell Lines of Businesses.

Responsibilities/Role:
 Data Security, Backup & Recovery
 Monitored database performance, tracked and stored procedures and queries’ execution times and implemeanted
improvements on efficiency.
 Interfaced with software vendor to coordinate the resolution of system problems.
 Performance Tuning & Capacity Monitoring
 Standby/Failover Administration
 Deployment
.
Project Name: Instore Appointments.
Client: Bell Mobility
Duration: Aug 2016 – Till now

Description:

Instore allow consumers to select services BRS Sales, Mobility Sales, Repairs and book an appointment at a time most
convenient to them.
Store managers (Managers) have the ability to manage/update/view/delete client and personal appointments on the staff view
for their supported location(s).

Responsibilities/Role:
 Worked very closely with users and prepared Functional Specification and
 Technical Design Document according to requirements.
 Created Packages, Procedures, Views , Sequence and other database objects.
 Enhanced the application according to client requirements.
 Tested the application in development environments (DEV/UAT).
 After deployment, worked on Production defect and for stabilization.

AWARDS/ACHIEVEMENTS:

 Communication (MAIET).
 Won different awards for my participation in different sports activities.

Educational Qualification:
B.Tech (CSE) From MAIET , Jaipur

HSC From Anugrah Narayan , Patna


SSC From Krishna Niketan, Patna

2
Personal Details:
 Date of Birth: 8th Sep 1994.
 Gender: Female.
 Nationality: Indian.
 Languages Known: English, Hindi.

I assure you that if given a chance to prove my abilities, I will deliver my best.

Date: Priyanka Kumari.