Department of Justice | Quality Manual on Case Management Document Code Pere a si (DOJ-QMS-QM-2017-001 a= Date RYAN C. THOMAS REYNANTE B. ORCEO 31 March 2017 Oftcerin-charge Ufpersecretary Planning and Managerent Service jan, Management Review and | Revision No Improvement Commitee i:Department of Justice juality Manual on Case Management Desumvent Code Prepared by? DOJ-QMS-QM-2017-001 Dato Bue: RYAN. THOMAS 31 March 2017 Offeorin-Charge Planning and Management Service Ravan Na Improvement Commitee ; | TABLE OF CONTENTS ‘TITLE PAGE 1.0 Introduction 3 2.0 Purpose of the Quality Manual 3 3.0 Terms and Det jons: 3 . 4.0 Organization, Control and Supervision 4 5.0 Quality Policy 6 6.0 Scope of the Quality Management System 6 7.0 Quality Management System and Processes 7 7.1 Core Processes 7 7.2 Management Processes 8 7.3 ‘Support 9 8.0 Quality Objectives and Plans wu 9.0 The Organization and its Context 12 10.0 Interested Parties 13 11.0 External Providers 14 12.0 Major Risks, Opportunities and Action Plan 14 CONFORMS TO 1SO 9001:2015 Page 2 of 15Department of Justice juality Manual on Case Management Document Code =e ee 04-aMS-aM-2017-001 we Date sve: RYAN C, THOMAS REYNANTE B. ORCEO 31 March 2017 Offeer-n-Charge Undefsecretary Planning and Management Service | Chairman, Management Review and | Revision No, Improvernent Committee $ 1.0 Introduction 2.0 3.0 This Manual relates to the National Prosecution Service (NPS), covering its case management system specifically the receiving, docketing/recording, assignment, routing and release of documents with respect to criminal complaints that are subject to preliminary investigation and inquest proceedings in prosecution offices. While this Manual covers the entire NPS, its implementation and corresponding ISO certification process shall be done progressively starting with one (1) select prosecution office. This shall be revised as necessary based on results of management review and improvement, and be made available to offices concerned and through the DOJ website. Purpose of the Quality Manual It aims to improve the quality of services by aligning with ISO 9001:2015, re: Quality Management Systems, by documenting essential processes and prescribing procedures for its continual improvement through management reviews and necessary amendments hereof—periodically and as needed— towards increased client satisfaction and responsiveness/compliance to applicable statutory/policy requirements and government standards. Terms and Definitions Case Management — involves the receiving, docketing/recording, assignment, routing, and release of documents pertaining to criminal complaints filed before prosecution offices for investigation and prosecution. Complaint — a sworn written statement charging a person with an offense, subscribed by the offended party, any peace officer, or other public officer charged with the enforcement of the law violated. (Sec. 3, Rule 110, Revised Rules on Criminal Procedure). Information — is an accusation in writing charging a person with an offense, subscribed by the prosecutor and filed with the court. (Sec. 4, Rule 110, supra.) Inquest - an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of a warrant of arrest issued by the court for the purpose of determining whether or not said persons should remain under custody and correspondingly be charged in court CONFORMS TO ISO 9001:2015 Page 3 of 15