Spring 2010 Professor Blake

CALIFORNIA STATE UNIVERSITY, SACRAMENTO

College of Business Administration

OPM 101 – Operations Management

INSTRUCTOR: Herbert Blake, Jr., Ph.D., CPIM

OFFICE: Tahoe Hall – Room 2120

OFFICE HOURS: Monday/Wednesday: 10:30–11:00am; 3:00—4:00pm; or by

appointment.

MESSAGES: 278-7106 (voice); 278-5437 (fax); blakeh@csus.edu (e-mail)

WEBSITE: http://www.csus.edu/indiv/b/blakeh

TEXT:

Reid, R.D., and N.R. Sanders. Operations Management: An Integrated Approach, 4th
edition. New York: John Wiley & Sons, 2010.

OBJECTIVES:

OPM 101 is intended to introduce the student to the strategic environment of the
production/operations manager and to demonstrate tools and techniques that are useful
for managing the production/operations function in any organization.

GRADING:

Grades are assigned based on the total points that you accumulate during the term;
possible points are as follows:

First Exam 100 points

Second Exam 100 points
Third (Final) Exam 100 points
Homework 200 points
TOTAL 500 points
OPM 101 -2- Professor Blake

POLICIES AND PROCEDURES:

1. Assigned readings should be completed before classroom coverage.

2. All examinations will be a combination of objective questions (multiple choice,

true/false) and problems. You will use Scantron Form No. 886—E for each exam.
You will need a calculator—DO NOT USE YOUR CELL PHONE FOR THIS TASK!
You may bring one 8½ x 11 page of notes (front and back) for the exam; please
include all relevant equations that might be needed to solve a problem. There will
be no makeup examinations (see the Optional Project below).

3. Problem assignments are due on the next class day following the date scheduled
(next page) and will be accepted late at severely reduced credit. Please turn in the
homework problems at the beginning of class, prior to my reviewing the solutions.
You may work together on homework problems; however please submit your own
solution that is not a copy of someone else’s solution. If you must miss a class, you
might consider faxing or e-mailing that day’s assignment to me. Assignments must
be neat with answers clearly indicated, including appropriate unit(s) of
measurement. You may use any useful software (e.g.; Excel, Word, Visio,
StatGraphics) to help you solve the problem and present your solutions. The
percentage of total homework scores will determine the percentage of points earned
in homework towards your final grade (e.g.; if you achieve 87% of the total points,
174 points will go to your final grade).

4. Use the Student CD-ROM and the text website to assist you in OPM 101. You will
find the supplement chapters, Nightly Business Report videos, simulations, and
Excel spreadsheets on the CD; and you will find Virtual Company Consulting Case,
company tours, current articles, web links, and updates on the website.

OPTIONAL PROJECT:

You may choose to do an optional project; the grade for the project may be used in place
of one of the examination grades. You must pick a nearby organization that produces a
product or service and visit it. Student(s) must arrange to speak to someone who is
employed in (or knows) the P/OM function and also tour the facility. A 5-7 page typed
report is due Wednesday, 12 May 2010. Your report must contain the following
information:
1. Details of the visit: (e.g., firm name and address, POM employee name and title,
date of visit.) (10 points)
2. Description of the firm’s products/services. (10 points)
3. Description of the production facility including a diagram. (30 points)
4. Description of two or more planning/operations tools or techniques that you are
studying in OPM 101 which are used by the firm at the facility. (50 points)


Two or more students may visit the organization together, but each student must prepare and submit an
individual report.
OPM 101 -3- Professor Blake

CLASS SCHEDULE:

Wk Day Date Topic Chap H.W.

Mon 25 January Introduction to Ops Management 1 --
1
Wed 27 January Ops Strategy & Competitiveness 2 6, 7, 8
Mon 1 February Product Design/Process Selection 3 4, 8
2
Wed 3 February
Supply Chain Management 4 1, 4
Mon 8 February
3 Wed 10 February Total Quality Management 5 Internet1
Statistical Quality Control 6 4, 8, 11
Mon 15 February FURLOUGH DAY
4
Wed 17 February
Just-In-Time/Lean Systems 7 4
Mon 22 February
5
Wed 24 February Examination #1
Mon 1 March 4, 7, 10,
6 Forecasting 8
Wed 3 March 12
Mon 8 March 5, 14,
7 Capacity Planning/Facility Location 9
Wed 10 March 15, 16
Mon 15 March
8 Facility Layout 10 8, 16
Wed 17 March
Mon 22 March
9 Waiting Line Models Supp C 3, 4
Wed 24 March
Spring Break
Mon 5 April Work System Design 11 5-10, 19
10
Wed 7 April Examination #2
Mon 12 April 3, 12-
11 “Ind. Demand” Inventory Mgmt. 12
Wed 14 April 14, 20
Mon 19 April
12 Aggregate Planning 13 1, 3-4, 5
Wed 21 April
Mon 26 April 1-3, 3sp.
13 Resource Planning 14
Wed 28 April 23-24
Mon 3 May 5, 6, 8,
14 Scheduling 15
Wed 5 May 15, 20
Mon 10 May 1-2, 4-8,
15 Project Management 16
Wed 12 May 9-10
Mon 17 May Section 12 – Third (Final) Exam (3:00pm – 5:00pm)
Fin.
Fri 21 May Section 01 – Third (Final) Exam (8:00am – 10:00am)
Wk.
Fri 21 May Section 13 – Third (Final) Exam (10:15am – 12:15pm)

1 Extra Credit. Internet will require you to do research—find an article about a firm that uses one (or more) of
the techniques discussed in the chapter. Summarize the article in about one page: who the firm is, what they
do, and the results (benefits/disadvantages) that have resulted from applying the technique(s).