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JOHN SEOLOANE

No.4234 BLOCK B MABOPANE 1090

Cell: 0732607540

jonesc@webmail.co.za

SUMMARY

Skilled IT technician with experience in the IT industry. Familiar with Microsoft packages,
networking, desktop support including computer peripherals.

SKILLS

 Effective communicator
 Troubleshooting proficiency
 Proficiency in customer service
 Exceptional telephone etiquette
 Networking background
 Vast technical knowledge
 Microsoft office knowledge
 Windows operating systems
 DHCP/DNS Ethernet and Firewall proficiency
 LAN aptitude
 Knowledge of antivirus
 Patient and diligent
 Accomplished with mobile devices

ACCOMPLISHMENT

Customer Relation:

 Earned good marks for customer satisfaction

Workflow Planning

 Implemented new business process which increased productivity.

PROFESSIONAL EXPERIENCE
COMPANY

1. MALULEKE MEDICAL CENTRE Feb 2014


GENERAL MANAGER
Developed new electronic filing system. Handle all accounts and cash flow and resolve
all queries with patients and medical aids. Developed new process for employee
evaluation which resulted in marked performance improvement.
2. INIMBA CONSULTING Oct 2009-Dec 2010
IT MANAGER
Displayed courtesy and strong interpersonal skills with all customer interaction and
colleagues. Built and maintain successful relationships with service providers, dealers
and consumers. Maintain composure and patience of difficult customer situations.
Provided base level support and escalated call from personnel, and advice management
on systems and relevant IT decisions. Created new user profiles and coordinate all IT
queries.
3. DEVELOPMENT BANK OF SOUTHERN AFRICA Jan 2006-Sep 2009
DESKTOP SUPPORT ENGINEER
Identifies and diagnoses user problems and inform them of the solutions. Set up user
profiles and email accounts. Installation of relevant hardware and software to users.
Troubleshoot computer peripherals and connect them. Perform desktop hardware and
peripheral repairs that are not covered by third party vendors. Helps in installation of
local area network cables, routers and switches. Updating and maintaining user profiles
on Active Directory.

EDUCATIONAL AND PROFESSIONAL TRAINING

 XTENSIVE ICT ACDEMY Jan 2006


NQF Level 5: SYSTEM SUPPORT
Learnership in Information Technology
 UNIVERSITY OF PRETORIA Jan 1996-Dec 1999
BA (PSYCHOLOGY) not completed

REFERENCES
1. Contact person : Mr John Monku
Company : Segolame Investment Corporation
Position : Director
Cell Phone : 076 562 2777

2. Contact person : Annie Potgieter


Company : Maluleke Medical Centre
Position : Accounting Officer
Tel : 017 826 3206
Cell Phone : 082 720 6656

3. Contact person : William Moobi


Company : Unisa
Cell Phone : 082 255 9301