PWWA Data Book 2017

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ACKNOWLEDGMENTS
The Philippine Water Works Association wishes to thank the following water utilities for their cooperation in providing
the information that made the publication of this data book possible.
Town/City/Barangay Utility
Darasa Darasa Rural Waterworks and Sanitation Association, Inc.
Argao Community Water & Sanitation in the Countryside Multi-Purpose Cooperative
Maragusan Maragusan Waterworks and Sanitation Cooperative
O’Donnell O’Donnell Resettlement Waterworks Multi-Purpose Cooperative
Padada Padada Water System Cooperative
Initao Initao Municipal Waterworks System
Jagna Jagna Waterworks System
San Carlos San Carlos City Waterworks Department
Balibago Balibago Waterworks System, Inc.
Bohol Bohol Water Utilities, Inc.
Manila Manila Water Company, Inc.
Maynilad Maynilad Water Services, Inc.
Subic Subic Water and Sewerage Company, Inc.
Angeles Angeles City Water District
Bacolod Bacolod City Water District
Baliwag Baliwag Water District
Bayawan Bayawan Water District
Butuan Butuan City Water District
Cabanatuan Cabanatuan City Water District
Cagayan de Oro Cagayan de Oro City Water District
Camarines Norte Camarines Norte Water District
Dasmariñas Dasmariñas Water District
Dumaguete Dumaguete City Water District
GM Alvarez Gen Mariano Alvarez Water District
Guimba Guimba Water District
Kidapawan Metro Kidapawan Water District
Metro Cebu Metro Cebu Water District
Muñoz Muñoz Water District
San Pablo San Pablo City Water District
Santa Rosa Santa Rosa (NE) Water District
Sibulan Sibulan Water District
Silay Silay City Water District
Tagaytay Tagaytay City Water District
Zamboanga Zamboanga City Water District
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Funding for the project and for the preparation of the Data Book was provided by the Philippine Water Works
Association from excess funds from an earlier benchmarking project. However, the views and analyses expressed here do not
necessarily reflect those of the PWWA. The Philippine Water Utilities Data Book 2015 was prepared by the PWWA
Benchmarking Project Team headed by Cesar E. Yñiguez, Benchmarking Project Adviser, with support from the PWWA
Secretariat composed of Ms. Nenette Javier and Ms. Norma Luarca. Technical guidance for the project was provided by PWWA
Director Antonio B. Magtibay. The PWWA Board of Directors provided support to the project as PWWA’s contribution to the
Philippine water supply sector.
DISCLAIMER
The findings, interpretations, and conclusions expressed herein are entirely those of the authors and should not be
attributed to the Philippine Water Works Association. The PWWA does not guarantee the accuracy of the data included in this
work.
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ABBREVIATIONS
Abbreviations and Acronyms
ACWD Angeles City Water District

BACIWA Bacolod City Water District
BAWAD Bayawan Water District
BCWD Butuan City Water District
BWD Baliwag Water District
BWSI Balibago Waterworks System, Inc.
BWUI Bohol Water Utilities, Inc.
CCWD Cabanatuan City Water District
CNWD Camarines Norte Water District
COWASCO Community Water and Sanitation Multi-Purpose Cooperative
COWD Cagayan de Oro City Water District
DCWD Dumaguete City Water District
DRWSA Darasa Rural Waterworks and Sanitation Association, Inc.
DWD Dasmariñas Water District
GMAWD General Mariano Alvarez Water District
GWD Guimba Water District
IMWS Initao Municipal Waterworks System
JWS Jagna Waterworks System
LWUA Local Water Utilities Administration
MAWASCO Maragusan Waterworks and Sanitation Cooperative
MCWD Metro Cebu Water District
MKWD Metro Kidapawan Water District
MWCI Manila Water Company, Inc.
MWD Muñoz Water District
MWSI Maynilad Water Services, Inc.
NRW non revenue water
NWRB National Water Resources Board
O&M Operation and Maintenance
ORWAMCO O'Donnell Resettlement Waterworks Multi-Purpose Cooperative
PAWASCO Padada Water System Cooperative
PWWA Philippine Water Works Association, Inc.
SCCWD San Carlos City Waterworks Department
SICIWA Silay City Water District
SIWAD Sibulan Water District
SPCWD San Pablo City Water District
SRWD Santa Rosa (NE) Water District
SWSCI Subic Water and Sewerage Company, Inc.
TCWD Tagaytay City Water District
ZCWD Zamboanga City Water District
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Measurement Units and Symbols
km kilometer
km2 square kilometer
lpcd or l/c/d liter per capita per day
m meter
m3 cubic meter
m3/d/c cubic meter per day per capita
% percent
Php Philippine Peso
sq km square kilometer
_____________________________________________________________________________________________________
METHODOLOGY
The Philippine Water Utilities Data Book 2015 presents the performance indicators and analysis of the performance of
34 water utilities from the Philippines.. The information contained in this data book is based on the collection of 2015 data from
each of the participating water utilities. Data were collected using the questionnaire developed by the PWWA Benchmarking
Project Team. Some of the information were cross checked with 2015 annual reports that were submitted to NWRB or monthly
data sheets for December 2015 for most water districts. Information were also checked with many of the utilities that have
additional information in their websites.
The water utilities that provided data are community managed utilities like rural waterworks and sanitation associations
(RWSAs), multi-purpose cooperatives, local government units (LGUs), private operators and water districts. For purposes of
presentation and discussions, the name of the municipality/town/city, province or barangay served by the utility is used instead
of the utility name. For example, Bayawan instead of Bayawan Water District, O’Donnell instead of O’Donnell Resettlement
Waterworks Multi-Purpose Cooperative, Subic instead of Subic Water and Sewerage Company, Inc., and Initao instead of Initao
Municipal Waterworks System.
Performance indicators were derived using basic data provided by the water utilities and following various
computations using the formulas given below. Almost all the data used in comparing the indicators in the tables, graphs, charts,
and figures are found in each utility and area profile, hence, exact values can be extracted.
Clarifications were sought on the data provided especially for consistency between the data and indicators so that the
data finally presented are the best that could be obtained under the circumstances. These clarifications were done through the
exchange of emails, SMS messages and telephone conversations between the utilities and the benchmarking project team.
Hence, PWWA is conscious that not all data are 100% reliable. In some instances, estimates were given in the absence of
available measures, such as in cases where there is no total metering of production and consumption or flow measurement
using weirs. This makes non revenue water or daily per capita consumption data estimates at best.
If there are doubts on the reliability of some data presented, the reader is advised to verify the information from the
water utility whose contact details are provided in its utility profile. A number of utilities who submitted data were eventually
excluded from the data book when clarifications could not be obtained that would allow the project team to provide an accurate
profile of the utility.
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The information presented in this book was either taken from the water utility questionnaire or was based on
computations using data from the questionnaire. The formulas used for the computations are shown below.
1. Water supply coverage (%)

= [(population served with water supply] x 100 / [total population in the area of responsibility]
2. Per capita consumption (lpcd)

= [total annual volume of water sold (m3) x 1,000/365] / [number of people served]
3. Production/population (m3/day/c)
= [annual production volume (m3) /365] / [number of people served]
4. Non revenue water (%)

= [total annual production (m3) - total billed consumption (m3)] x 100 / [total annual production (m3)]
5. Average tariff (Php/m3)

= [total annual billing (Php)] / [total annual consumption (m3)]
6. Unit production cost (Php/m3)

= [annual O&M cost (Php)] / [total annual production (m3)]
7. Operating ratio
= [total annual O&M cost (Php)] / [total annual revenue (Php)]
8. Accounts receivable equivalent (months)

= [accounts receivable (Php) at end of the fiscal year] / [total annual revenue (Php)/12]
9. Revenue collection efficiency (%)

= [total annual revenue (Php)] / [total annual billings (Php)] x 100
10. Staff/1,000 water connections ratio

= [number of utility staff] / [number of utility connections/1,000]
Some utilities may have collection efficiency higher than 100% which may indicate that the total collections for the one-
year period included payment of bills for the previous period. Most of the utilities have no meter for measuring annual production
at source and annual consumption or billing at the distribution ends, hence, the utilities provided best estimates.
On water supply coverage, the number of population served was based on the number of billed connections multiplied
by the average number of persons per household including those in semi-commercial establishments that are also considered
as residences.
On the operation and maintenance cost for computing operating ratio, depreciation and debt service were included as
a quick indicator for knowing whether revenues from tariffs are able to cover all costs involved in the operation of a water utility.
viii
TABLE OF CONTENTS
Page
Foreword iii
Acknowledgments iv
Abbreviations vi
Methodology vii
Table of Contents ix
List of Tables and Figures xiii
PART I – SUMMARY OF FINDINGS 1
Summary of Results 3
Summary of Performance by Indicators 5
Overall Performance by Management Models 6
Trends for Philippine Water Utilities (2004-2015) 8
General Conclusions 8
PART II – UTILITIES COMPARISONS (Figures and Tables) 9

Institutions
Names and Locations of Utilities 10
Size of Utility 11
Type of Water Utility 12
Capital Expenditure per Connection 13
Production
Production Volume 14
Storage Capacity 15
Production Metering 16
Service
Water Coverage 17
Water Availability 18
Water Use 19
Per Capita Consumption 20
Household Monthly Consumption 21
Household Monthly Bill 22
Management
Non Revenue Water 23
Consumer Metering 24
Staff per 1,000 Connections 25
Average Tariff 26
Unit Production Cost 27
Management Salaries 28
Connection Fee for House Connection 29
Priority Needs of Utility 30
Tariffs and Costs
Domestic Tariff Structures - Group 1 (Butuan, Maynilad, Silay, Cebu) 32
Domestic Tariff Structures - Group 2 (Bayawan, Tagaytay, GM Alvarez, Zamboanga) 32
Domestic Tariff Structures - Group 3 (Guimba, Muñoz, Cagayan de Oro, Baliwag) 33
___________________________________________________________________________________________________
ix
Domestic Tariff Structures - Group 4 (Manila, Darasa, Dasmariñas, Cabanatuan) 33
Domestic Tariff Structures - Group 5 (Subic, Camarines Norte, Sibulan, Bohol) 34
Domestic Tariff Structures - Group 6 (Bacolod, Angeles, Balibago, Kidapawan, Argao) 34
Domestic Tariff Structures - Group 7 (Santa Rosa, Dumaguete, Maragusan, O’Donnell) 35
Domestic Tariff Structures - Group 8 (San Pablo, San Carlos, Padada, Initao, Jagna) 35
Accounts Receivable 36
Cost of Water for Domestic Use (House Connections) 37
Operating Ratio 38
Revenue Collection Efficiency 39
Operation and Maintenance
Annual Operation and Maintenance Costs 40
O&M Cost Components 41
Leaks Repaired 42
Meters Replaced 43
Water Quality Sampling 44
Complaints Received 45
New Connections 46
PART III - WATER UTILITY AND AREA PROFILES 47
Darasa
Darasa Rural Waterworks and Sanitation Association, Inc. 48
Darasa Water Supply 49
Argao
Community Water & Sanitation in the Countryside Multi-Purpose Cooperative 50
Argao Water Supply 51
Maragusan
Maragusan Waterworks and Sanitation Cooperative 52
Maragusan Water Supply 53
O’Donnell
O’Donnell Resettlement Waterworks Multi-Purpose Cooperative 54
O’Donnell Water Supply 55
Padada
Padada Water System Cooperative 56
Padada Water Supply 57
Initao
Initao Municipal Waterworks System 58
Initao Water Supply 59
Jagna
Jagna Waterworks System 60
Jagna Water Supply 61
San Carlos
San Carlos City Waterworks Department 62
San Carlos Water Supply 63
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x
Balibago
Balibago Waterworks System, Inc. 64
Balibago Water Supply 65
Bohol
Bohol Water Utilities, Inc. 66
Bohol Water Supply 67
Manila
Manila Water Company, Inc 68
Manila Water Supply 69
Maynilad
Maynilad Water Services, Inc. 70
Maynilad Water Supply 71
Subic
Subic Water and Sewerage Company, Inc. 72
Subic Water Supply 73
Angeles
Angeles City Water District 74
Angeles Water Supply 75
Bacolod
Bacolod City Water District 76
Bacolod Water Supply 77
Baliwag
Baliwag Water District 78
Baliwag Water Supply 79
Bayawan
Bayawan Water District 80
Bayawan Water Supply 81
Butuan
Butuan City Water District 82
Butuan Water Supply 83
Cabanatuan
Cabanatuan City Water District 84
Cabanatuan Water Supply 85
Cagayan de Oro
Cagayan de Oro City Water District 86
Cagayan de Oro Water Supply 87
Camarines Norte
Camarines Norte Water District 88
Camarines Norte Water Supply 89
Metro Cebu
Metro Cebu Water District 90
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xi
Metro Cebu Water Supply 91
Dasmariñas
Dasmariñas Water District 92
Dasmariñas Water Supply 93
Dumaguete
Dumaguete City Water District 94
Dumaguete Water Supply 95
GM Alvarez
Gen Mariano Alvarez Water District 96
Gen Mariano Alvarez Water Supply 97
Guimba
Guimba Water District 98
Guimba Water Supply 99
Kidapawan
Metro Kidapawan Water District 100
Kidapawan Water Supply 101
Muñoz
Muñoz Water District 102
Muñoz Water Supply 103
San Pablo
San Pablo City Water District 104
San Pablo Water Supply 105
Santa Rosa
Santa Rosa (NE) Water District 106
Santa Rosa Water Supply 107
Sibulan
Sibulan Water District 108
Sibulan Water Supply 109
Silay
Silay City Water District 110
Silay Water Supply 111
Tagaytay
Tagaytay City Water District 112
Tagaytay Water Supply 113
Zamboanga
Zamboanga City Water District 114
Zamboanga Water Supply 115
__________________________________________________________________________________________________
xii
TABLES
Page
Number Title
1 Summary of Results 3
2 Performance Comparison by Groups 7
3 Names of Utilities 10
4 Size of Utilities 11
5 Priority Needs of Utility 30
6 Cost of Water for Domestic Use (House Connections) 37
FIGURES
Page
Number Title
1 Type of Water Utility 12
2 Capital Expenditure Per Connection 13
3 Production Volume 14
4 Storage Capacity 15
5 Production Metering 16
6 Water Coverage 17
7 Water Availability 18
8 Water Use 19
9 Per Capita Consumption 20
10 Household Monthly Consumption 21
11 Household Monthly Bill 22
12 Non Revenue Water 23
13 Consumer Metering 24
14 Staff per 1,000 Connections 25
15 Average Tariff 26
16 Unit Production Cost 37
17 Management Salaries 28
18 Connection Fee for House Connection 29
19a Domestic Tariff Structures - Group 1 (Butuan, Maynilad, Silay, Cebu) 32
19b Domestic Tariff Structures - Group 2 (Bayawan, Tagaytay, GM Alvarez, Zamboanga) 32
19c Domestic Tariff Structures - Group 3 (Guimba, Muñoz, Cagayan de Oro, Baliwag) 33
19d Domestic Tariff Structures - Group 4 (Manila, Darasa, Dasmariñas, Cabanatuan) 33
19e Domestic Tariff Structures - Group 5 (Subic, Camarines Norte, Sibulan, Bohol) 34
19f Domestic Tariff Structures - Group 6 (Bacolod, Angeles, Balibago, Kidapawan, Argao) 34
19g Domestic Tariff Structures - Group 7 (Santa Rosa, Dumaguete, Maragusan, O’Donnell) 35
19h Domestic Tariff Structures - Group 8 (San Pablo, San Carlos, Padada, Initao, Jagna) 35
20 Accounts Receivable 36
21 Operating Ratio 38
22 Revenue Collection Efficiency 39
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xiii
23 Annual Operation and Maintenance Costs 40
24 O&M Cost Components 41
25 Leaks Repaired 42
26 Meters Replaced 43
27 Water Quality Sampling 44
28 Complaints Received 45
29 New Connections 46
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xiv
PART I
SUMMARY OF FINDINGS
(Blank)
Table 1 - Summary of Results
Average Top
Darasa Argao Maragusan O’Donnell Padada Initao Jagna San Carlos
(34) Quartile
Water Coverage
96.4 83.3 85.8 89.0 75.7 44.5 75.0 38.1 78.2 96.4
(%)
Water Availability (hours) 24.0 20.0 24.0 24.0 20.0 6.0 24.0 22.0 22.1 24
Consumption/Capita
128.0 133.0 74.0 136.0 118.0 78.0 83.0 131.0 124.7 140
(l/c/d)
Production/Population
0.165 0.186 0.103 0.202 0.165 0.164 0.109 0.177 0.190 0.221
(m3/d/c)
Non Revenue Water
7.9 27.4 20.0 25.4 26.5 52.4 7.3 23.6 24.7 16.8
(%)
Connections Metered
100.0 98.0 100.0 99.6 98.0 99.2 97.0 100.0 99.1 100
(%)
Operating Ratio (ratio) 0.93 0.98 1.09 0.94 0.97 1.06 0.59 1.00 0.86 0.81
Accounts Receivable (months) 0.5 0.0 0.1 2.8 2.4 1.0 0.3 0.2 1.3 0.6
Revenue Collection 96.0 99.8 107.6 99.7 110.7 105.4 97.7 99.7 101.8 103
Efficiency (%)
Average Tariff
19.81 18.09 15.27 19.03 13.85 11.97 13.75 15.27 26.52 32.27
(Php/m3)
New Connection Fee
3,720 1,450 2,500 3,000 3,200 350 505 790 3,283 4,014
(Php)
Capital Expenditure/
453 766 668 526 281 4,416 1,074 1,910 1,541 1,714
Connection (Php)
Staff/1,000
5.6 5.9 5.1 7.1 4.1 6.1 7.6 4.0 5.1 4.1
Connections (ratio)
Average Top
Balibago Bohol Manila Maynilad Subic Angeles Bacolod Baliwag
(34) Quartile
Water Coverage
95.3 70.1 95.1 97.3 81.4 72.0 62.7 86.7 78.2 96.4
(%)
Water Availability (hours) 24.0 24.0 24.0 24.0 24.0 24.0 16.0 24.0 22.1 24
Consumption/Capita
167.0 184.0 183.0 124.0 141.0 156.0 131.0 125.0 124.7 140
(l/c/d)
0.221 0.318 0.228 0.214 0.314 0.196 0.219 0.150 0.190 0.221
(m3/d/c)
Non Revenue Water
12.4 16.8 11.9 31.0 27.8 17.9 35.1 14.8 24.7 16.8
(%)
Connections Metered 100.0 100.0 100.0 99.8 100.0 90.0 99.4 92.3 99.1 100
(%)
Operating Ratio (ratio) 0.88 0.76 0.50 0.49 0.77 0.81 0.94 0.96 0.86 0.81
Accounts Receivable (months) 1.6 1.6 0.6 0.0 2.3 3.3 2.0 0.9 1.3 0.6
Revenue Collection 97.5 100.4 100.1 99.6 103.2 100.0 102.5 102.2 101.8 103
Efficiency (%)
Average Tariff
31.50 18.61 35.37 43.69 36.17 23.05 29.33 24.39 26.52 32.27
(Php/m3)
New Connection Fee
4,000 4,200 8,935 7,339 4,014 1,250 3,915 4,095 3,283 4,014
(Php)
2,008 574 6,031 5,308 5,150 687 222 1,526 1,541 1,714
Connection (Php)
Staff/1,000
2.7 5.4 1.3 1.7 2.9 3.5 6.1 4.5 5.1 4.1
Connections (ratio)
______________________________________________________________________________________________________
Table 1 - Summary of Results
Cabana Cagayan Camarines Dasmari Dumagu GM Average Top
Bayawan Butuan Cebu
tuan de Oro Norte nas ete Alvarez (34) Quartile
Water Coverage
48.8 78.7 99.7 99.5 48.0 66.8 93.4 98.9 64.3 78.2 96.4
(%)
Water Availability (hours) 24.0 24.0 24.0 22.0 24.0 24.0 20.0 20.0 22.0 22.1 24
Consumption/Capita
78.0 68.0 123.0 103.0 121.0 154.0 103.0 134.0 118.0 124.7 140
(l/c/d)
0.120 0.109 0.190 0.259 0.158 0.244 0.138 0.220 0.155 0.190 0.221
(m3/d/c)
Non Revenue Water
29.3 35.6 25.8 54.3 21.2 23.6 21.9 30.6 19.5 24.7 16.8
(%)
Connections Metered
100.0 100.0 100.0 100.0 99.8 100.0 100.0 100.0 100.0 99.1 100
(%)
Operating Ratio (ratio) 0.84 0.94 0.87 0.66 0.89 0.89 0.92 0.90 0.89 0.86 0.81
Accounts Receivable (months) 0.7 1.6 1.7 1.8 1.8 1.9 1.7 1.4 0.6 1.3 0.6
Revenue Collection 99.4 101.2 114.8 100.9 100.9 98.7 99.2 108.9 99.0 101.8 103
Efficiency (%)
Average Tariff
29.02 39.38 28.23 34.51 27.44 27.88 25.98 25.05 33.44 26.52 32.27
(Php/m3)
New Connection Fee
3,900 3,573 6,000 1,820 3,573 4,500 3,700 2,870 2,340 3,283 4,014
(Php)
1,061 1,418 1,991 309 1,244 787 1,043 244 1,210 1,541 1,714
Connection (Php)
Staff/1,000
3.8 4.7 4.9 4.8 2.9 5.0 5.9 6.8 8.0 5.1 4.1
Connections (ratio)
Zambo Average Top

Guimba Kidapawan Munoz San Pablo Santa Rosa Sibulan Silay Tagaytay
anga (34) Quartile
Water Coverage
98.8 67.3 82.0 98.7 99.0 78.2 40.6 97.9 49.7 78.2 96.4
(%)
Water Availability (hours) 24.0 20.0 24.0 24.0 24.0 22.0 24.0 12.0 24.0 22.1 24
Consumption/Capita
105.0 105.0 131.0 152.0 109.0 136.0 113.0 140.0 156.0 124.7 140
(l/c/d)
0.123 0.149 0.165 0.206 0.128 0.192 0.226 0.234 0.300 0.190 0.221
(m3/d/c)
Non Revenue Water
8.6 20.3 17.6 20.9 14.3 24.8 48.2 15.2 50.7 24.7 16.8
(%)
Connections Metered
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 97.0 99.1 100
(%)
Operating Ratio (ratio) 0.87 0.85 0.81 0.92 0.96 1.03 0.88 0.73 0.78 0.86 0.81
Accounts Receivable (months) 1.7 1.0 1.0 1.1 0.3 1.1 0.3 3.0 2.1 1.3 0.6
Revenue Collection 109.1 101.4 98.9 103.0 98.8 98.1 106.9 98.0 103.3 101.8 103
Efficiency (%)
Average Tariff
29.99 24.86 26.67 21.54 21.38 22.46 32.27 49.41 32.90 26.52 32.27
(Php/m3)
New Connection Fee
2,400 3,264 2,600 2,880 1,195 2,500 2,450 4,200 4,600 3,283 4,014
(Php)
1,332 1,095 705 1,306 894 915 284 3,249 1,714 1,541 1,714
Connection (Php)
Staff/1,000
7.3 5.5 6.4 4.8 4.8 7.3 4.2 4.9 6.3 5.1 4.1
Connections (ratio)
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4 Philippines Water Utilities Data Book 2015
SUMMARY OF PERFORMANCE BY INDICATORS
The preceding table (Table 1) presents the summary of results for the 34 water utilities with the average and top quartile (top 25%) values for
each of the indicators. While the top quartile value for most indicators represents the suggested target for improvement, this target may not
be appropriate for all indicators. For example, the top quartile may not be a relevant target for average tariffs. Similarly, in relation to
consumption per capita, the utilization levels may indicate wasteful use of resources (if consumption is too high, say 200 lpcd) or insufficient
availability of water for basic hygiene uses (if consumption is too low, say less than 100 lpcd). Users of these data should be discerning in
the use of the target values for performance improvement. The key is to differentiate between those indicators that are under management
operational control, i.e., those where the actions of managers can affect the result, and those that cannot.
Water Supply Coverage (Average – 78.2%) demand (per capita consumption) as in Bohol (0.318
m3/d/c), Zamboanga (0.300 m3/d/c), Cebu (0.244
None of the 34 utilities has 100% coverage with 11 covering at least m3/d/c) and Manila (0.228 m3/d/c). Zamboanga has
95% of the population in their service areas led by Cabanatuan both high demand and high NRW.
(99.7%), Cagayan de Oro (99.5%), Santa Rosa (99.0%), Dumaguete
(98.9%), Guimba (98.8%) and San Pablo (98.7%). Six have less than
Non Revenue Water (Average – 24.7%)
50% coverage: San Carlos (38.1%), Silay (40.6%), Initao (44.5%),
Camarines Norte (48.0%), Bayawan (48.8%) and Zamboanga The best performers in terms of low NRW are Guimba (8.6%),
(49.7%). The remaining half serves 60% to 95% of the population in Manila (11.9%), Balibago (12.4%) and Santa Rosa (14.3%)
their service areas Those with the lowest coverage are due to either among those with full metering for both production and
high NRW (Initao, Silay and Zamboanga) or shortage of water consumption. The worst performers are Cagayan de Oro
resources (Bayawan) for development. LGU operated utilities like (54.3%), Initao (52.4%), Zamboanga (50.7%), Silay (48.2%) and
San Carlos could also have problems of access to financing to Butuan (35.6%). Metering is a critical component for determining
expand coverage. In many cases, people within the service areas NRW. Only 19 utilities have both production and consumption
may have access to their own supplies like deep wells. fully metered. For the rest, NRW figures should be interpreted
with caution. About 29 utilities have meters giving full measure of
Water Availability (Average – 22.1 hours/day) production. Given low coverage and low water availability in
some utilities, more must be done to reduce NRW levels. This
Almost 2/3 of the utilities provide 24-hour water supply with nine includes 100% metering of production and consumption, repair of
providing 20 – 22 hours of supply except for Initao (6 hours), visible leaks, elimination of illegal connections, and identification
Tagaytay (12 hours) and Bacolod (16 hours). Supplies of less than and repair of invisible leaks.
24-hours pose not only a risk to health, but also affects metering and
the ability to reduce NRW levels. Tagaytay has a unique problem
Connections Metered (Average – 99.1%)
with its source at the lake level hundreds of meters below for which it
spends a lot for pumping water to the elevation of the city. Initao is Metering is important to fully account for water production and
also affected by high NRW with tariffs that can barely sustain its consumption in reducing NRW. Only 23 of the utilities have 100%
operations. metering of consumption, 9 with 90-99% metering and and two
with 90% and 92.3% respectively.. While the average rate of
Consumption (Average – 124.7 lpcd) metering is high, it is equally important that meters are calibrated
Consumption of around 100 - 120 lpcd seems reasonable. It is high regularly, repaired or replaced if needed. Many utilities with low
enough to provide for health and hygiene requirements and low NRWs replace meters every 5-7 years and recalibrate them if
enough to help conserve resources. The high consumption areas are deviation is as much as 15% from the correct reading.
Bohol (184 lpcd), Manila (183 lpcd), Balibago (167 lpcd) Angeles
(156 lpcd) and Zamboanga (156 lpcd). By contrast, there are a Operating Ratio (Average – 0.86)
number of low consumption areas, such as Butuan (68 lpcd),
A low operating ratio means revenues from tariffs cover the
Maragusan (74 lpcd), Bayawan (78 lpcd), Initao (78 lpcd) and Jagna
operation and maintenance costs comfortably. If we include debt
(83 lpcd). The rest are providing more than 100 lpcd. The utilities in
service and depreciation, it will show whether the utility also has
the low consumption areas may have source constraints as in
the capacity to expand coverage through tariffs without the grants
Maragusan, Butuan, Jagna and Bayawan. High tariffs may also have
given by most LGUs. A ratio above one means they do not cover
affected consumption in Butuan.
these costs. It is encouraging that except for 3 utilities, the rest of
Production per Person (Average – 0.190 m3/d/c) the 34 utilities surveyed meet O&M costs as well as debt service
and depreciation. The worst performers requiring some
This indicator measures overall efficiency of water improvement are Maragusan (1.09), Initao (1.06), and Sibulan
resource use. The low figures of Maragusan (0.103 (1.03), while the best performers are Maynilad (0.49), Manila
m3/d/c), Butuan (0.109 m3/d/c), Jagna (0.109 m3/d/c) (0.50), Jagna (0.59), Cagayan de Oro (0.66), and Tagaytay
Bayawan (0.120 m3/d/c) and Guimba (0.123 m3/d/c) (0.73).
reflect a shortage of water resources. High figures reflect
either high levels of NRW, such as in Zamboanga (0.300 Accounts Receivable (Average – 1.3 months)
m3/d/c) and Cagayan de Oro (0.259 m3/d/c), or a high
_______________________________________________________________________________________________________
This indicator is a good measure of the effectiveness of a utility in Apart from reasonable connection fee, allowing payments by
financial management. In this case, the receivables are expressed in installment can assist lower-income households to gain access to
equivalent of the utility’s average monthly billing. For small utilities, direct connection to their homes with significant benefits to their
accounts receivable that represents less than 2 months of its average welfare. Most utilities now allow payment by installment over 12
billing is manageable and could be 3 months for larger utilities. Six months or even more while still some required payment prior to
utilities have accounts receivable of more than 2 months, Angeles connection. Utilities with high house connection fees are Manila
(3.3 months), Tagaytay (3.0 months), O’Donnell (2.8 months), (Php8,935), Maynilad (Php7,339), Cabanatuan (Php6,000),
Padada (2.4 months), Subic (2.3 months), and Zamboanga (2.1 Zamboanga (Php4,600), and Cebu (Php4,500) while those with
months). The good performers include Argao (0.02 month), Maynilad low connection fees are Initao (Php350), Jagna (Php505), San
(0.05 month), Maragusan (0.11 month), San Carlos (0.2 month) and Carlos (Php790), Santa Rosa (Php1,195), and Angeles
Jagna, Silay and Santa Rosa (0.3 month). (Php1,250).
Revenue Collection Efficiency (Average – 101.8%) Average Capital Expenditure/Connection (Average –

This indicator, along with average tariff, operating ratio, and accounts
Php1,541)
receivable, impacts on the financial health of a utility. All the utilities It is not surprising that most of the utilities spending more per
have collection efficiencies higher than 95% with 15 utilities having connection per year on capital improvements are water districts
less than 100% collection efficiency. The relatively worst performers and private operators with access to loans while the RWSAs,
among those with less than 100% collection efficiency are Darasa cooperatives, and LGU-run utilities have the lowest capital
(96.0%), Balibago (97.5%), Jagna (97.7%), Tagaytay (98.0%) and expenditures. Access to financing remains is a major constraint
Sibulan (98.1%). These utilities should improve their collection effort to performance improvement of non water district utilities. Those
and encourage consumers to pay their bills on time. Those reporting with the lowest average capital expenditure per connection per
more than 100% collection efficiency reflects efforts in collecting past year over the last five years are Bacolod (Php222.01),
payment arrears like Subic and Zamboanga. Dumaguete (Php243.50), Padada (Php281.73), Silay
(Php284.27), Cagayan de Oro (Php308.65) and Argao
Average Tariff (Average – Php26.52/m3)
(Php453.04). The highest are Manila (Php6,030.90), Maynilad
The average tariff is a good measure of the financial discipline of a (Php5,308.21), Subic (Php5,150.21) and Initao (Php4,416.28).
utility and its ability to cover operational costs with revenues from Initao is an exception where the LGU took a commercial loan.
tariffs. It is notable that the high average tariffs are with the water Water districts with low capital expenditures are still paying for
districts and private operators while those with low average tariffs are previous loans.
the LGU-run utilities and the community-managed RWSAs and
cooperatives. Water districts and private operators have high Staff/1,000 Connections Ratio (Average – 5.1)
average tariffs notably Tagaytay (Php49.41/m3) Maynilad
(Php43.69/m3), Butuan (Php39.38/m3), Subic (Php36.17/m3), Manila This indicator is generally used to measure the efficient use of
(Php35.37/m3) and Cagayan de Oro (Php34.51/m3). LGU-run and human resources in a utility as manifested by low staff/1000
community-managed utilities charge the lowest tariffs such as Initao connection ratio. However, low staff/1000 connection ratio
(Php11.97/m3), Jagna (Php13.75/m3), Padada (Php13.85/m3), among the RWSAs and cooperatives is more due to their inability
Maragusan (Php15.27/m3) San Carlos (Php15.27/m3) and Argao to hire staff given that low average tariffs leave little room to
(Php18.09/m3). A notable exception is Bohol (Php18.61/m3), a cover O&M costs which includes personnel salaries. Utilities with
private operator. low ratios are Manila (1.3), Maynilad (1.7), Balibago (2.7) and
Subic and Camarines Norte (2.9 ). Those with high ratios are
GM Alvarez (8.0), Jagna (7.6), Sibulan and Guimba (7.3).
New Connection Fee (Average – Php3,283)
Overall Performance by Management Models

The comparison of the overall performance of the 34 utilities by management models is from a very limited number of participating utilities
with 3 LGUs, 1 RWSA, 4 cooperatives, 5 private operators and 21 water districts. However, this will still give us a glimpse of how they
perform side by side among the different groups.
The overall performance of private operators and water districts are generally better than that of non water districts as shown in Table 2 in
the next page which shows the group averages for the performance indicators used to assess the water utilities.
Table 2 - Performance Comparison by Groups

(Group Average Values)
_______________________________________________________________________________________________________
2015 2004
Private Water
RWSAs/Coops LGUs Overall Average
Operators Districts
Average 45 utilities
Water Coverage
86.0 52.5 87.8 77.7 78.2 64.7
(%)
Water Availability
22.4 17.3 24.0 22.2 22.1 21.0
(hours)
Consumption/Capita
118 97 160 122 125 119
(l/c/d)
0.164 0.150 0.259 0.185 0.190 0.202
(m3/d/c)
Non Revenue Water
21.4 27.8 20.0 26.2 24.7 29.6
(%)
Connections Metered
99.1 98.7 100.0 99.0 99.1 95.7
(%)
Operating Ratio
0.98 0.88 0.68 0.87 0.86 1.10
(ratio)
Accounts Receivable
1.2 0.5 1.2 1.5 1.3 1.8
(months)
Revenue Collection
102.8 100.9 100.2 102.2 101.8 98.3
Efficiency (%)
Average Tariff
17.21 13.66 33.07 29.01 26.5 2 13.10
(Php/m3)
New Connection Fee
2,774 548 5,698 3,220 3,283 2,066
(Php)
539 2,467 3,814 1,106 1,541 -
Connection (Php)
Staff/1,000
5.6 5.9 2.8 5.4 5.1 7.1
Connections (ratio)
last decade. Many private groups have entered into joint venture
agreements with a rising number of water districts which allows
Private operators rate high in customer satisfaction with the them more leeway in management compared to the limitations in
highest coverage average (87.8%), longest water availability per management as government controlled corporations. For
day (24 hours) and sufficient quantity (160 lpcd). Water customer satisfaction, water districts are second in consumption
production average (0.259m3/d/c) is the highest while NRW (120 lpcd) with the second highest production (0.185 m3/d/c).
(20.0%) is lowest among the different groups. It has the highest Water availability is 22.2 hours/day and coverage is 77.7% of the
percentage of consumption metering (100%) with all connections population in their service areas. They are able to cover their
metered. Private operators perform well in financial management O&M costs and service their debts with the second lowest
with the lowest operating ratio (0.68), second lowest accounts operating ratio (0.87) with average tariffs that are second highest
receivable equivalent (1.2 months) with the RWSA/Coops. All the (Php29.01/m3). Water districts have the second lowest staff/1000
groups have collection efficiencies of over 100% suggesting connections ratio (5.4) with trained staff from LWUA or PAWD’s
collection of arrears with private operators closest to 100% with regional training programs.
100.2% meaning that they are more current in their collection
efforts. They have high average tariffs (Php33.07) that allow The RWSAs and cooperatives in the study, while not doing as
them to cover O&M expenses as well as debt service and well as the water districts and private operators, are able to
depreciation for expansion and rehabilitation evident in their operate fairly well despite funding constraints which forces them
operating ratio. Connection fees average Php5,698 that covers to rely on their own resources, especially the multi-purpose
fees, materials and installation cost. They are most efficient in cooperatives who can use their earnings from their other
utilization of human resources with the lowest staff/1000 activities to fund their water supply projects. Coverage (86.0%) is
connections ratio (2.8). second to the private operators considering that this group
serves very specific clustered areas including single barangays.
They are second in water availability (22.4 hours/day) and third in
Water districts in the past have been better performers over the per capita consumption (118 lpcd) which is enough for health and
other groups including the private operators when private groups hygiene needs. RWSA/Coops are second lowest in NRW
started running utilities about 2 decades ago and especially in the (21.4%) and consumption metering (99.1%). Financial
management is comparable to the water districts and LGUs as
______________________________________________________________________________________________________
they are able to cover their O&M costs, depreciation and debt (Php13.66/m3) which is not enough to cover debt service, with
service with operating ratio of 0.98 while being the highest and most capital development funded from LGU development funds.
despite having the second lowest average tariffs (Php17.21/m3). Revenue collection efficiency is good as with all the groups at
They are also able to collect all their billing payments (102.8%) 100.9% with a surprisingly lowest accounts receivable equivalent
including past arrears. Their ability to access financing is also of 0.5 month. Capital expenditure per connection per year shown
reflected in the very low average capital expenditure per in the table (Php2,467/connection) is distorted by the large
connection in the last 5 years (Php539). Staff per 1000 amount borrowed by Initao compared to those of Jagna and San
connections ratio is 5.6, just a bit higher than those of water Carlos. LGUs also have the highest staff/1000 connection ratio
districts. of 5.9. While LGU waterworks departments have access to
LGU-run utilities provide the poorest service to consumers with financing including grants from the LGUs, they do not have
the lowest coverage (52.5%), shortest water availability per day technical and institutional support especially during the operation
(17.3 hours) and the least amount of water (97 lpcd) delivered to and maintenance phase when these are most needed.
their consumers. They have the lowest average tariff
TRENDS FOR WATER UTILITIES

(From 2004 to 2015)
A comparison of overall performance of the 34 utilities in 2015 with those of the 45 water utilities that participated in the benchmarking project
in 2005 using 2004 data would show improvements in all aspects covering the four general areas of customer satisfaction, water resources
management, financial management, and human resources management. The last two columns of Table 2 show improvements in all
performance indicators except in the reduction of production per capita which can be a reminder of the effects of climate change. All cost
items have increased over the last 10 years from average tariff and new connection fees. No data on capital expenditure/connection were
presented for 2004.
For customer satisfaction, water coverage increased from 64.7% to 78.2%, water availability from 21.0 hours/day to 22.1 hours/day, and per
capita consumption from 119 lpcd to 125 lpcd. On water resources management, improvements were in the reduction in NRW levels from
29.6% to 24.7% and increase in connections metered from 95.7% to 99.1%. However, production per capita decreased from 0.202 m3/d/c to
0.190 m3/d/c although this was compensated with the reduction in NRW. Financial management gains were in the reduction in operating ratio
from more than 1.0 to 0.86 showing that increased tariffs are now sufficient to cover O&M costs, debt service and depreciation. Collection
efficiency also improved from 98.3% to 101.8% with all bill payments being collected and more. It takes 1.3 months to collect bills compared
to 1.8 months in 2004. Utilities are now more efficient in managing staff with the decrease in staff/1000 connections ratio from 7.1 to 5.1.
GENERAL CONCLUSIONS
The analyses of data indicate that Philippine water utilities while performance among the different management models. Water
doing well in financial management and human resources can still operators’ partnerships can be explored for this.
improve on water coverage and water availability. Investments will
Still, attention needs to be focused on the following:
have to be made to develop new sources and adapt conservation
measures while reducing NRW. Climate change adaptation  advocacy for more investment in the sector and greater
measures have to be taken as well as water quality improvement coverage,
through water safety plans. The increasing involvement of the  24-hour water supply,
private sector seems to be good based on the performance that  demand management by pricing and public awareness,
they have shown through the indicators. However, there might be a  100% metering of both production and consumption,
need for a regulatory authority that will look at the consumers’  reduction of NRW levels,
interest while balancing it with the operators’ viability. Capacity  establishment of a regulatory body,
building especially for the small utilities outside the water districts  regular performance monitoring
and the private sector is needed to help narrow the gap in  institution and capacity building
_______________________________________________________________________________________________________
PART II
UTILITIES COMPARISONS
(Figures and Tables)
Table 3: NAMES AND LOCATIONS OF UTILITIES
Area
Area Province Population1 Year2 Name of Utility
Darasa Batangas 21,045 2015 Darasa Rural Waterworks and Sanitation Association, Inc.
Argao Cebu 25,285 2015 COWASCO Multi-Purpose Cooperative
Maragusan Compostela Valley 26,135 2015 Maragusan Waterworks and Sanitation Cooperative
O'Donnell Tarlac 19,657 2015 O’Donnell Resettlement Waterworks Multi-Purpose Cooperative
Padada Davao del Sur 23,220 2015 Padada Water System Cooperative
Initao Misamis Oriental 12,820 2015 Initao Municipal Waterworks System
Jagna Bohol 13,417 2015 Jagna Waterworks System
San Carlos Negros Occidental 114,753 2015 San Carlos City Waterworks Department
Balibago Pampanga 96,270 2015 Balibago Waterworks System, Inc.
Bohol Bohol 92,762 2015 Bohol Water Utilities, Inc.
Manila Metro Manila 6,623,475 2015 Manila Water Company, Inc.
Maynilad Metro Manila 9,200,000 2015 Maynilad Water Services, Inc.
Subic Subic Bay Freeport Zone 245,136 2015 Subic Water and Sewerage Company, Inc.
Angeles Pampanga 350,000 2015 Angeles City Water District
Bacolod Negros Occidental 482,424 2015 Bacolod City Water District
Baliwag Bulacan 149,954 2015 Baliwag Water District
Bayawan Negros Oriental 56,736 2015 Bayawan Water District
Butuan Agusan del Norte 337,063 2015 Butuan City Water District
Cabanatuan Nueva Ecija 236,454 2015 Cabanatuan City Water District
Cagayan de Oro Misamis Oriental 616,532 2015 Cagayan de Oro City Water District
Camarines Norte Camarines Norte 269,610 2015 Camarines Norte Water District
Dasmarinas Cavite 1,305,400 2015 Dasmariñas Water District
Dumaguete Negros Oriental 659,019 2015 Dumaguete City Water District
GM Alvarez Cavite 131,377 2015 Gen Mariano Alvarez Water District
Guimba Nueva Ecija 118,750 2015 Guimba Water District
Kidapawan North Cotabato 39,830 2015 Metro Kidapawan Water District
Metro Cebu Cebu 210,301 2015 Metro Cebu Water District
Muñoz Nueva Ecija 25,200 2015 Muñoz Water District
San Pablo Laguna 188,680 2015 San Pablo City Water District
Santa Rosa Nueva Ecija 56,064 2015 Santa Rosa (NE) Water District
Sibulan Negros Oriental 35,990 2015 Sibulan Water District
Silay Negros Occidental 78,048 2015 Silay City Water District
Tagaytay Cavite 67,281 2015 Tagaytay City Water District
Zamboanga Zamboanga del Sur 672,745 2015 Zamboanga City Water District
_____________________________________________________________________________________________________
10 Philippine Water Utilities Data Book 2015
Table 4: SIZE OF UTILITIES
Production Number of Number of People

Utility Utility Utility Utility
(m3/day) Connections Staff Served
Maynilad 1,912,247 Maynilad 1,265,625 Maynilad 2,147 Maynilad 8,955,832

Manila 1,433,996 Manila 976,321 Manila 1,245 Manila 6,300,000
Cebu 212,722 Cebu 170,655 Cebu 854 Cebu 871,609
Cagayan de Oro 158,767 Dasmarinas 102,511 Dasmarinas 601 Dasmarinas 615,654
Zamboanga 100,391 Cagayan de Oro 88,076 Cagayan de Oro 421 Cagayan de Oro 613,662
Dasmarinas 84,699 Zamboanga 55,759 Zamboanga 351 Zamboanga 334,554
Bacolod 66,339 Bacolod 50,580 Bacolod 311 Bacolod 302,556
Subic 62,671 Angeles 50,408 Dumaguete 199 Butuan 265,132
Angeles 49,354 Butuan 41,024 Butuan 194 Angeles 252,040
Cabanatuan 44,868 Subic 40,137 Cabanatuan 193 Cabanatuan 235,686
San Pablo 38,319 Cabanatuan 39,531 San Pablo 182 Subic 199,426
Butuan 31,070 San Pablo 37,572 Angeles 174 San Pablo 186,260
Dumaguete 29,512 Dumaguete 29,468 Kidapawan 156 Kidapawan 141,600
Kidapawan 21,131 Kidapawan 28,320 GM Alvarez 123 Dumaguete 130,280
Bohol 20,708 Camarines Norte 26,138 Baliwag 116 Baliwag 129,975
Camarines Norte 20,403 Baliwag 25,995 Subic 115 Camarines Norte 129,529
Balibago 20,293 Balibago 18,341 Camarines Norte 77 Balibago 91,705
Baliwag 19,445 GM Alvarez 15,323 Bohol 70 GM Alvarez 76,380
Tagaytay 15,415 Tagaytay 14,221 Tagaytay 70 Tagaytay 65,855
GM Alvarez 11,810 Bohol 13,039 Guimba 58 Bohol 65,045
San Carlos 7,739 Santa Rosa 9,344 Sibulan 52 Santa Rosa 55,476
Silay 7,158 San Carlos 9,019 Balibago 50 San Carlos 43,742
Santa Rosa 7,103 Guimba 7,966 Santa Rosa 45 Guimba 39,370
Sibulan 5,411 Sibulan 7,153 O'Donnell 36 Silay 31,680
Guimba 4,859 Silay 6,392 San Carlos 36 Sibulan 28,128
O'Donnell 3,961 O'Donnell 5,098 Munoz 27 Bayawan 27,698
Argao 3,929 Bayawan 4,680 Silay 27 Maragusan 22,344
Munoz 3,408 Darasa 4,274 Argao 25 Argao 21,070
Darasa 3,357 Argao 4,214 Darasa 24 Munoz 20,665
Bayawan 3,335 Munoz 4,200 Maragusan 19 Darasa 20,290
Padada 2,896 Maragusan 3,724 Jagna 19 O'Donnell 19,580
Maragusan 2,303 Padada 3,647 Bayawan 18 Padada 17,585
Jagna 1,093 Jagna 2,513 Padada 15 Jagna 10,063
Initao 920 Initao 1,141 Initao 7 Initao 5,615
___________________________________________________________________________________
Utilities Comparison – Institutions 11
Figure 1: Type of Water Utility
NO. OF UTILITIES
22
20
18
16
14 Angeles
Bacolod
Baliwag
g
12 Bayawan
Butuan
Cabanatuan
10 Cagayan de Oro
Camarines
Norte
8 Dumaguete
GM Alvarez
Guimba
6 Kidapawan
Metro Cebu
Munoz
4 Darasa San Pablo

Balibago
Santa Rosa
Argao
Bohol
Sibulan
Maragusan Initao Manila
2 Silay
O'Donnell Jagna Maynilad
Tagaytay
P d d
Padada S Carlos
San C l Subic
Zamboanga
0
RWSA/Coop LGU Private Water District
Type of Utility

Figure 2: Capital Expenditure Per Connection
UTILITIES
Bacolod
Dumaguete
Padada
Silay
Cagayan de Oro
Argao
O'Donnell
Bohol
Maragusan
Angeles
Munoz
Darasa
Cebu
Santa Rosa
Sibulan
Dasmarinas
Bayawan
Jagna
Kidapawan
GM Alvarez
Camarines Norte
San Pablo
Guimba
Butuan
Baliwag
Zamboanga
San Carlos
Cabanatuan
Balibago
Tagaytay
Initao
Subic
Maynilad
Manila 6,030
0 2,000 4,000 6,000
Capital Expenditure per Connection (Php)
Utilities Comparison – Institutions 13

Figure 3: Production Volume
UTILITIES
Initao
Jagna
Maragusan
Padada
Bayawan
Darasa
Munoz
Argao
O'Donnell
Guimba
Sibulan
Santa Rosa
Silay
San Carlos
GM Alvarez
Tagaytay
g y y
Baliwag
Balibago
Camarines Norte
Bohol
Kidapawan
Dumaguete
Butuan
San Pablo
Cabanatuan
Angeles
Subic
Bacolod
Dasmarinas
Zamboanga
Cagayan de Oro
Cebu 212,722
M il
Manila 1 433 996
1,433,996
Maynilad 1,912,457
0 50,000 100,000 150,000 200,000
Production (cubic meters per day)

Figure 4: Storage Capacity
UTILITIES
Padada
Jagna
Sibulan
O'Donnell
Maragusan
GM Alvarez
Munoz
Initao
Argao
Balibago
Silay
Darasa
Guimba
San Carlos
Bayawan
Santa Rosa
Baliwag
Butuan
Bohol
Camarines Norte
Dumaguete
Kidapawan
Tagaytay
Cabanatuan
Angeles
San Pablo
Dasmarinas
Cagayan de Oro
Bacolod
Zamboanga
Cebu
Subic
M il
Manila 501 700
501,700
Maynilad 565,000
0 10,000 20,000 30,000 40,000 50,000
Storage Capacity (cubic meters)
Utilities Comparison - Production 15

Figure 5: Production Metering
NO. OF UTILITIES
30
Argao
Darasa
O'Donnell
Padada
Initao
Jagna
20
San Carlos
Balibago
Bohol
Manila
Maynilad
Angeles
Bacolod
Baliwag
Bayawan
B t
Butuan
Cabanatuan
10
Cagayan de Oro
Cebu
Dasmarinas
Dumaguete
GM Alvarez
Guimba
Kidapawan
San Pablo
Santa Rosa
Camarines Norte
Silay
M
Maragusan Subic
Sibulan Tagaytay
Munoz
0
Nil<45% 99<100% 100%
Percentage of Production Metered

Fig 6: Water Coverage
UTILITIES
San Carlos
Silay
Initao
Camarines Norte
Bayawan
Zamboanga
Bacolod
GM Alvarez
Cebu
Kidapawan
Bohol
Angeles
Jagna
Padada
Sibulan
Butuan
Subic
Munoz
Argao
Maragusan
Baliwag
O'Donnell
Dasmarinas
Manila
Balibago
Darasa
Maynilad
Tagaytay
San Pablo
Guimba
Dumaguete
Santa Rosa
C
Cagayan d
de O
Oro
Cabanatuan
0 20 40 60 80 100
Water Coverage (%)
Utilities Comparison – Service 17

Figure 7: Water Availability
UTILITIES
UTILITIES
Initao
Tagaytay
Bacolod
Kidapawan
Dumaguete
Dasmarinas
Padada
Argao
Sibulan
GM Alvarez
Cagayan de Oro
San Carlos
Zamboanga
Silay
Santa Rosa
San Pablo
Munoz
Guimba
Cebu
Camarines Norte
Cabanatuan
Butuan
Bayawan
Baliwag
Angeles
Subic
Maynilad
Manila
Bohol
Balibago
Jagna
O'Donnell
Maragusan
Darasa
0 4 8 12 16 20 24
Water Availability (hours per day)

Figure 8: Water Use
UTILITIES Residential Others* NRW
Jagna
Santa Rosa
Guimba
Baliwag
Darasa
San Carlos
GM Alvarez
Angeles
Munoz
Balibago
g
Argao
San Pablo
Sibulan
Manila
O'Donnell
C i
Camarines N t
Norte
Dasmarinas
Maragusan
Kidapawan
Cebu
Tagaytay
Bayawan
Cabanatuan
Bohol
Padada
Bacolod
Maynilad
y
Butuan
Dumaguete
Silay
Initao
Subic
Z b
Zamboanga
Cagayan de Oro
0 20 40 60 80 100
Percent
* Other use includes industrial, commercial,and institutional.

Figure 9: Per Capita Consumption
UTILITIES
Initao
Jagna
Dasmarinas
g y de Oro
Cagayan
Kidapawan
Guimba
Santa Rosa
Silay
GM Alvarez
Padada
Camarines Norte
Cabanatuan
Maynilad
Baliwag
Darasa
Munoz
Bacolod
San Carlos
Argao
Dumaguete
Sibulan
O'Donnell
Tagaytay
Subic
San Pablo
Cebu
Zamboanga
Angeles
Balibago
Manila
Bohol
0 40 80 120 160 200
Liters Per Capita Per Day

Figure 10: Household Monthly Consumption
UTILITIES
Initao
Jagna
Maragusan
Butuan
Bayawan
Guimba
O'Donnell
Kidapawan
Sibulan
Silay
y
Camarines Norte
Padada
Dumaguete
Dasmarinas
GM Alvarez
B li
Baliwag
Darasa
Santa Rosa
Munoz
San Carlos
Argao
Tagaytay
Cagayan de Oro
Cabanatuan
San Pablo
Subic
Zamboanga
g
Angeles
Bacolod
Cebu
Balibago
Bohol
M
Maynilad
il d
Manila
0 5 10 15 20 25 30 35
Cubic Meters Per Month

Figure 11: Household Monthly Bill
UTILITIES
Initao
Maragusan
Jagna
Padada
San Carlos
O'Donnell
Cebu
Kidapawan
Sibulan
Darasa
Argao
Bayawan
Dumaguete
Santa Rosa
Camarines Norte
D
Dasmarinas
i
Baliwag
Guimba
Butuan
San Pablo
Angeles
Munoz
Cabanatuan
Bohol
Silay
Bacolod
GM Alvarez
Cagayan de Oro
Zamboanga
Balibago
Tagaytay
Subic
Manila
Maynilad
0 200 400 600 800 1,000
Average Monthly Water Bill (Php)

Figure 12: Non Revenue Water
UTILITIES
Jagna
Darasa
Guimba
Manila
Balibago
Santa Rosa
Baliwag
Tagaytay
Bohol
Munoz
Angeles
GM Alvarez
Maragusan
Kidapawan
San Pablo
Camarines Norte
Dasmarinas
Cebu
San Carlos
Sibulan
O'Donnell
Cabanatuan
Padada
Argao
Subic
Bayawan
Dumaguete
Maynilad
Bacolod
Butuan
Silay
Zamboanga
Initao
Cagayan de Oro
0 10 20 30 40 50 60
Non Revenue Water (%)
Utilities Comparison – Management 23

Figure 13: Consumer Metering
NO. OF UTILITIES
25
20
Darasa
Maragusan
15
San Carlos
Balibago
Bohol
Manila
Subic
Bayawan
Butuan
10 Cabanatuan
Cagayan de Oro
Cebu
Dasmarinas
Dumaguete
GM Alvarez
Guimba
5
Kidapawan
Argao
Munoz Maynilad
Padada
San Pablo Camarines Norte
Jagna
Santa Rosa O'Donnell
Zamboanga
Sibulan Bacolod Baliwag
Silay I it
Initao Angeles
0
100% 99<100% 90<99%
Percentage of Connections Metered

Figure 14: Staff Per 1,000 Connections
UTILITIES
Manila
Maynilad
Balibago
Camarines Norte
Subic
Angeles
Bayawan
San Carlos
Padada
Silay
Baliwag
Butuan
Santa Rosa
San Pablo
Cagayan de Oro
Tagaytay
Cabanatuan
Cebu
Maragusan
Bohol
Kidapawan
Darasa
Dasmarinas
Argao
Bacolod
Initao
Zamboanga
g
Munoz
Dumaguete
O'Donnell
Sibulan
Guimba
J
Jagna
GM Alvarez
0 2 4 6 8
Staff Per 1,000 Connections Ratio

Figure 15: Average Tariff
UTILITIES
Initao
Jagna
Padada
San Carlos
Maragusan
Argao
Bohol
O'Donnell
Darasa
Santa Rosa
San Pablo
Sibulan
Angeles
Baliwag
Kidapawan
D
Dumaguete
t
Dasmarinas
Munoz
Camarines Norte
Cebu
Cabanatuan
Bayawan
Bacolod
Guimba
Balibago
Silay
Zamboanga
g
GM Alvarez
Cagayan de Oro
Manila
Subic
Butuan
M
Maynilad
il d
Tagaytay
0.00 10.00 20.00 30.00 40.00 50.00

Average Tariff (Php per cubic meter)

Figure 16: Unit Production Cost
UTILITIES
Initao
Jagna
Padada
Cagayan de Oro
San Carlos
Bohol
Zamboanga
Argao
Maragusan
O'Donnell
O Donnell
Kidapawan
Maynilad
Silay
Angeles
Manila
San Pablo
Dumaguete
Darasa
Bayawan
Sibulan
Santa Rosa
Munoz
Bacolod
Cabanatuan
Dasmarinas
Cebu
Camarines Norte
Baliwag
Subic
Guimba
Butuan
GM Alvarez
B lib
Balibago
Tagaytay
0.00 5.00 10.00 15.00 20.00 25.00 30.00
Unit Production Cost (Php per cubic meter)

Figure 17: Management Salaries
UTILITIES
Argao
O'Donnell
Padada
Maragusan
Darasa
Jagna
Balibago
Sibulan
Initao
Munoz
Guimba
San Carlos
Bayawan
Baliwag
Camarines Norte
Silay
GM Alvarez
Dasmarinas
Cabanatuan
Kidapawan
Butuan
Cagayan de Oro
San Pablo
Cebu
Bacolod
Santa Rosa
Dumaguete
Angeles
Tagaytay
Zamboanga
Bohol
0.00 20.00 40.00 60.00 80.00 100.00
Average Salaries of Top Three Management Positions (Php1,000 per month)

Figure 18: Connection Fee for House Connection
UTILITIES
Initao
Jagna
San Carlos
Santa Rosa
Angeles
Argao
Cagayan de Oro
GM Alvarez
Guimba
y
Silay
Sibulan
Maragusan
Munoz
Dumaguete
San Pablo
O'D
O'Donnell
ll
Padada
Kidapawan
Camarines Norte
Butuan
Dasmarinas
Darasa
Bayawan
Bacolod
Balibago
Subic
Baliwag
g
Tagaytay
Bohol
Cebu
Zamboanga
Cabanatuan
M
Maynilad
il d
Manila
0 2,000 4,000 6,000 8,000 10,000
Residential Connection Fee (pHP)

Table 5: PRIORITY NEEDS OF UTILITY
Utility Priority Needs of Utility
Complete computerization
Darasa Generator sets. Reserve pumps and motors.
program/system.
Argao Additional water sources. Additional water reservoir. Lot for multi-purpose building.
Line upgrading and expansion to

Maragusan Rehabilitation of transmission line. Watershed protection.
new subdivisions in poblacion.
Repainting of 6 elevated water

O’Donnell Drilling of a new well. Purchase of 6 generator sets.
tanks.
Generator for backup power, Computerization of accounting

Padada Additional production well.
reserve pump and O&M tools. system and customer service.
Additional water source and pumping Ring-fencing the waterworks

Initao Hiring of technical personnel.
station. finances.
Jagna Construction of waterworks office. Additional water tank. Regular staff for waterworks office.
San Carlos Source development. Expansion of services. Electromechanical support.
Balibago Water sourcing. Water quality treatment. Customer service.
Tariff rate increase and project Development of new water NRW reduction & construction of
Bohol
financing. sources. admin building and warehouse.
Government to develop long term
Strengthening public-private Stable and invariable regulatory
Manila water source to enhance water
partnership. environment.
security.
Implementation of rate rebasing tariff Limited water sources and Ease of securing necessary
Maynilad
awarded in December 2014. depletion of available sources. permits to implement projects.
Extension of the term of the Investment in sewerage system for

Subic Additional raw water source.
franchise. the city.
Alternate source of water. Long term NRW reduction

Angeles Infrastructure assets management.
strategy.
Bacolod Additional water supply. Non revenue water reduction. Septage management.
Drilling of production well 152 m deep Parallel pipeline program 150 mm Parallel pipeline program 100 mm
Baliwag
in Brgy. Pinagbarilan diameter diameter
Expanded coverage to hinterland

Bayawan Non revenue water reduction. Water treatment facility.
barangays.
30 Philippines Water Utilities Data Book

Table 4: PRIORITY NEEDS OF UTILITY
Utility Priority Needs of Utility
Infrastructure improvement to Extension of supply lines to built-

Butuan Reduction of non revenue water.
address turbidity of river source. up areas of the city.
Cabanatuan Reduction of non revenue water. Expansion to unserved barangays. Source development.
Additional production wells or

Cagayan de Oro Non revenue water reduction. Service area or pipeline expansion.
alternate source of water.
Camarines Norte Source development. Water supply system rehabilitation. Service area expansion.
Technological systems
Dasmariñas Additional water source. Highly skilled workers.
advancement and upgrade.
Additional water source and Extension of transmission and

Dumaguete Construction of water reservoir.
rehabilitation of existing wells. distribution lines.
GM Alvarez Water safety plan. Protection of the environment. Water sustainability.
Extension to 12 remaining
Guimba Additional 3 pumping stations. Increase water pressure.
barangays.
Water distribution coverage for

Kidapawan Development of water sources. Additional service connections.
waterless barangays.
Metro Cebu Water source. Financing for expansion. Mainlines renewal.
Upgrade to hydraulically efficient Develop and protect water

Muñoz Expansion to other barangays.
water distribution system. sources.
Construction of additional sources of Upgrading and improvement of District metering by pressure

San Pablo
water. water treatment facilities. zones.
Additional water source in Barangay Additional water source in

Santa Rosa Improvement of existing facilities.
La Fuente Barangay Soledad.
Sibulan Improvement of water system. Additional water sources. Construction of reservoir.
Expansion of service coverage by

Silay Non revenue water reduction. New source development.
waterline extension.
Tagaytay Water source. Septage program. NRW reduction.
Additional water supply thru Increase in service connections/

Zamboanga Reduction of non revenue water.
construction of impounding dam. coverage.
Utilities Comparison - Management 31

Figure 19a: DOMESTIC TARIFF STRUCTURES
Tariff Rate in Php per Cubic Meter

70.00
Group 1
60.00 Group Butuan
2
Maynilad
Silay
50.00 Cebu
40.00
30.00
20.00
10.00
0 10 20 30 40 50 60
Monthly Household Consumption (Cubic Meters)
Figure 19b: DOMESTIC TARIFF STRUCTURES

50.00
Group 2
Bayawan
Tagaytay
40.00 GM Alvarez
Zamboanga
30.00
20.00
10.00
0 10 20 30 40 50 60

Figure 19c: DOMESTIC TARIFF STRUCTURES

45.00
Group 3
Group 2
Guimba
Munoz
Cagayan de Oro
35.00 Baliwag
25.00
15.00
0 10 20 30 40 50 60
Figure 19d: DOMESTIC TARIFF STRUCTURES

35.00
Group 4
Manila
30.00
Darasa
Dasmarinas
Cabanatuan
25.00
20.00
15.00
10.00
5.00
0 10 20 30 40 50 60
Utilities Comparison - Tariffs and Costs 33

Figure 19e: DOMESTIC TARIFF STRUCTURES

35.00
30.00 Group 2
25.00
20.00
Group 5
Subic
15.00 Camarines Norte
Sibulan
Bohol
10.00
5.00
0 10 20 30 40 50 60
Figure 19f: DOMESTIC TARIFF STRUCTURES

35.00
Group 6
Bacolod
30.00 Angeles
Balibago
Kidapawan
Argao
25.00
20.00
15.00
0 10 20 30 40 50 60

Figure 19g: DOMESTIC TARIFF STRUCTURES

30.00
Group 7
Group 2Santa Rosa
Dumaguete
25.00 Maragusan
O'Donnell
20.00
15.00
10.00
0 10 20 30 40 50 60
Figure 19h: DOMESTIC TARIFF STRUCTURES

25.00
Group 8
San Pablo
San Carlos
Padada
20.00 Initao
Jagna
15.00
10.00
5.00
0 10 20 30 40 50 60
Utilities Comparison - Tariffs and Costs 35

Figure 20: Accounts Receivable
UTILITIES
Argao
Maynilad
Maragusan
San Carlos
Jagna
Silay
Santa Rosa
Darasa
GM Alvarez
Manila
Bayawan
Baliwag
Initao
Kidapawan
Munoz
Sibulan
San Pablo
Dumaguete
Balibago
Bohol
Butuan
Dasmarinas
Cabanatuan
Guimba
Camarines Norte
Cagayan de Oro
Cebu
Bacolod
Zamboanga
Subic
Padada
O'Donnell
Taga ta
Tagaytay
Angeles
0.0 1.0 2.0 3.0 4.0
Accounts Receivable (months equivalent)

Table 6: Cost of Water for Domestic Use (House Connections)
(10, 20, 30 & 50 m3/month)
Cost of Cost of Cost of Cost of
Utility Utility Utility Utility
10 m3 20 m3 30 m3 50 m3
(Php) (Php) (Php) (Php)
Subic 288.79 Butuan 592.15 Butuan 1,009.65 Butuan 2,075.15
GM Alvarez 280.00 GM Alvarez 576.50 GM Alvarez 900.00 Silay 1,788.50
Silay 255.00 Subic 562.19 Silay 875.50 Bayawan 1,707.00
Tagaytay 254.00 Silay 536.00 Bayawan 851.00 GM Alvarez 1,663.50
Guimba 235.00 Tagaytay 534.00 Tagaytay 844.00 Tagaytay 1,574.00
Bayawan 230.00 Cagayan de Oro 523.90 Cagayan de Oro 842.40 Cagayan de Oro 1,538.90
Balibago 229.00 Bayawan 512.00 Subic 835.59 Subic 1,506.39
Munoz 220.00 Guimba 496.50 Guimba 784.00 Cebu 1,485.70
Cagayan de Oro 218.40 Balibago 472.00 Balibago 724.00 Guimba 1,452.00
Butuan 208.65 Munoz 450.00 Zamboanga 715.00 Maynilad 1,420.02
Bacolod 208.00 Zamboanga 445.00 Camarines Norte 708.00 Zamboanga 1,375.00
Camarines Norte 202.00 Camarines Norte 444.50 Munoz 700.00 Munoz 1,300.00
Angeles 192.00 Bacolod 422.00 Maynilad 650.72 Camarines Norte 1,298.00
Cabanatuan 192.00 Cabanatuan 408.00 Bacolod 649.50 Dasmarinas 1,262.00
Zamboanga 185.00 Angeles 404.50 Cabanatuan 646.00 Balibago 1,257.50
Baliwag 180.00 Baliwag 398.00 Baliwag 645.50 Baliwag 1,238.50
Santa Rosa 180.00 Dasmarinas 381.00 Angeles 632.00 Cabanatuan 1,206.00
O'Donnell 173.00 Santa Rosa 371.50 Dasmarinas 630.50 Bacolod 1,165.50
Dasmarinas 173.00 Sibulan 367.50 Sibulan 595.00 Sibulan 1,162.50
Darasa 172.00 O'Donnell 355.00 Santa Rosa 578.00 Angeles 1,142.50
San Pablo 165.00 Darasa 351.00 Darasa 561.00 Darasa 1,097.00
Sibulan 165.00 Argao 344.00 O'Donnell 546.00 Santa Rosa 1,048.00
Argao 164.00 San Pablo 341.00 Kidapawan 539.10 Kidapawan 1,015.60
Kidapawan 156.60 Kidapawan 336.10 San Pablo 536.00 Argao 984.00
Cebu 152.00 Cebu 320.00 Argao 534.00 San Pablo 975.50
Maynilad 143.22 Maynilad 318.12 Cebu 517.70 Manila 975.07
Dumaguete 138.00 Dumaguete 291.00 Dumaguete 464.00 O'Donnell 962.00
San Carlos 120.00 San Carlos 253.00 Manila 446.77 Bohol 935.00
Padada 105.00 Padada 224.00 San Carlos 393.00 Dumaguete 880.00
Maragusan 100.00 Maragusan 220.00 Maragusan 360.00 Maragusan 730.00
Initao 100.00 Manila 218.77 Padada 357.00 San Carlos 694.00
Manila 98.57 Initao 210.00 Initao 330.00 Padada 665.00
Bohol 80.00 Bohol 187.50 Bohol 325.00 Initao 590.00
Jagna 50.00 Jagna 100.00 Jagna 155.00 Jagna 275.00
_________________________________________________________________________________________________________________________
Utilities Comparison – Tariffs and Costs 37
Figure 21: Operating Ratio
UTILITIES
Maynilad
Manila
Jagna
Cagayan de Oro
Tagaytay
Bohol
Subic
Zamboanga
Munoz
Angeles
Bayawan
Kidapawan
Guimba
Cabanatuan
Balibago
Sil
Silay
Cebu
GM Alvarez
Camarines Norte
Dumaguete
San Pablo
Dasmarinas
Darasa
Butuan
Bacolod
O'Donnell
Baliwag
Santa Rosa
Padada
Argao
San Carlos
Sibulan 1.03
Initao 1 06
1.06
Maragusan 1.09
- 0.20 0.40 0.60 0.80 1.00
Operating Ratio (O&M costs/billing)

Figure 22: Revenue Collection Efficiency
UTILITIES
Darasa
Balibago
Jagna
Tagaytay
Sibulan
Cebu
Santa Rosa
Munoz
GM Alvarez
Dasmarinas
Bayawan
Maynilad
San Carlos
O'Donnell
Argao
Angeles
Manila
Bohol
Camarines Norte
Cagayan de Oro
Butuan
Kidapawan
Baliwag
Bacolod
San Pablo
Subic
Zamboanga
g
Initao
Silay
Maragusan
Dumaguete
Guimba
Padada
Cabanatuan 114.8
50 60 70 80 90 100 110
Percentage Collection over Billings
Utilities Comparison – Tariffs and Costs 39

Figure 23: Annual Operation and Maintenance Costs
UTILITIES
Initao
Jagna
Padada
Maragusan
Argao
O'Donnell
Darasa
Bayawan
Munoz
San Carlos
Sibulan
Silay
Guimba
Santa Rosa
Bohol
GM Alvarez
Kidapawan
Baliwag
Camarines Norte
Dumaguete
Tagaytay
Balibago
San Pablo
Butuan
Angeles
Cabanatuan
Bacolod
Subic
Zamboanga
Dasmarinas 576
Cagayan de Oro
Cebu 1,473
Manila
Maynilad 10,241
0.0 100.0 200.0 300.0 400.0 500.0
Annual O&M Costs (Php million)

Figure 24: O&M Cost Components
UTILITIES Personnel Power Repairs Other
Initao
Jagna
Dumaguete
GM Alvarez
Bayawan
San Pablo
Bacolod
San Carlos
Munoz
Maragusan
O'Donnell
Padada
Guimba
Zamboanga
Camarines Norte
Baliwag
Santa Rosa
Balibago
Darasa
Angeles
Butuan
Kidapawan
Argao
Tagaytay
Sibulan
Bohol
Manila
Dasmarinas
Maynilad
Silay
Cabanatuan
Cagayan de Oro
S bi
Subic
Cebu
0 20 40 60 80 100
Percent
Utilities Comparison - Operation and Maintenance 41

Figure 25: Pipe Leaks Repaired
UTILITIES
Initao
Maragusan
Padada
San Carlos
O'Donnell
Munoz
Jagna
Silay
Camarines Norte
Darasa
Argao
Guimba
Bohol
Sibulan
Santa Rosa
Angeles
Balibago
Baliwag
Tagaytay
Bayawan
GM Alvarez
Butuan
Subic
San Pablo
Bacolod
Zamboanga
Dumaguete
g
Cabanatuan
Cagayan de Oro
Kidapawan
Cebu
Dasmarinas
Manila 21 968
21,968
Maynilad 36,967
0 2,000 4,000 6,000 8,000 10,000
Pipe Leaks Repaired

Figure 26: Meters Replaced
UTILITIES
Jagna
Argao
Padada
Initao
San Carlos
Sibulan
Darasa
Maragusan
Bayawan
Santa Rosa
O'Donnell
Munoz
Silay
GM Alvarez
Guimba
Bohol
Tagaytay
Balibago
Camarines Norte
Baliwag
Dumaguete
Kidapawan
San Pablo
Subic
Angeles
Cagayan de Oro
Dasmarinas
Bacolod
Butuan
Cabanatuan
Zamboanga
Cebu
Manila 11 83
117,583
Maynilad 137,619
0 2,000 4,000 6,000 8,000 10,000
Meters Replaced Annually
Utilities Comparison – Operation and Maintenance 43

Figure 27: Water Quality Sampling*
Passed Failed
UTILITIES
Manila 166,440/0
Dasmarinas 121,145/0
Subic
Tagaytay
Maynilad
Bacolod
Camarines Norte
Cabanatuan
Angeles
Butuan
Kidapawan
San Pablo
Cebu
Baliwag
A
Argao
Dumaguete
Cagayan de Oro
Zamboanga
Silay
San Carlos
Bayawan
Bohol
O'Donnell
Santa Rosa
Guimba
Munoz
Sibulan
Maragusan
GM Alvarez
Jagna
Padada
Darasa
0 2,000 4,000 6,000 8,000 10,000

Number of Samples Passed/ Number of Samples Failed
* For Residual Chlorine Content

Figure 28: Complaints Received
UTILITIES
Guimba
Darasa
O'Donnell
Munoz
San Carlos
San Pablo
Maragusan
Camarines Norte
Silay
y
Argao
Balibago
Baliwag
Subic
Dumaguete
Bohol
GM Alvarez
Sibulan
Santa Rosa
Cabanatuan
Angeles
Bayawan
Cebu
Dasmarinas
Tagaytay
Kidapawan
Zamboanga
Bacolod
Cagayan de Oro
Butuan 42,176
Manila 71,143
1 143
Maynilad 96,339
0 5,000 10,000 15,000 20,000 25,000 30,000
Complaints Received Annually
Utilities Comparison - Operation and Maintenance 45

Figure 29: New Connections
UTILITIES
Jagna
Initao
Argao
Darasa
Maragusan
Silay
Padada
O'Donnell
Munoz
San Carlos
Bohol
Bayawan
Sibulan
Tagaytay
Camarines Norte
Santa Rosa
GM Alvarez
Guimba
Baliwag
San Pablo
Subic
Balibago
Kidapawan
Zamboanga
Cabanatuan
Dumaguete
Bacolod
Dasmarinas
Butuan
Cagayan de Oro
Angeles
Cebu 11,024
M il
Manila 2 091
27,091
Maynilad 41,117
0 1,000 2,000 3,000 4,000 5,000
New Connections per Year

PART III
WATER UTILITY AND AREA PROFILES
DARASA Utility Profile
Water Utility DARASA RURAL WATERWORKS AND SANITATION ASSOCIATION, INC
Address : 907 Barangay Darasa, Tanauan City, Batangas
Telephone : (63 43) 778 7219 Fax : (63 43) 778 7219
E-mail : darasaruralwaterworksa@yahoo.com Website : none
Head : Mr. Rolando P. Flores, Chairman, Board of Directors
Darasa Rural Waterworks and Sanitation Association, Inc (DRWSA) is a community-based water utility established in 1983. It
is responsible for water supply for Barangay Darasa with a total population of 20,760 people and a population density of 4,209
persons/km2. The barangay is just one of the 48 barangays in Tanauan City. DRWSA draws water from nine deep wells. Tariff
setting is regulated by the National Water Resources Board. It has an annual report for 2015 that contains financial, customer
and operational information which is available to the public. Except for tariff setting, the local government has no influence in
the policies and operations of DRWSA. It is following a master development plan covering 2012-2016.The utility has a well
developed management information system with computerized billing and accounting systems.
Mission “To give the best quality of service to our concessionaires in an effective manner to meet their demands and our services shall
Statement be consonant with ecological enhancement; to protect our sources of groundwater and continuously improve our performance
and operation in order to maintain clean and safe water to our consumer-members.”
General Data Connections : 4,274

About Staff : 24
Water Utility Annual O&M Costs : Php 20,733,455
Annual Collections : Php 21,478,184
Annual Billings : Php 22,361,926
Total Capital Expenditure : Php 16,388,818 Average capital expenditure/connection/year: Php766.91
(Over the last 5 years)
Source of Investment Funds : 98.2% internally generated reserves; 1.8% government loan
Tariff Structure (Effective 1 November 2011)
Residential & Commercial &

Category Category
Institutional Industrial
MINIMUM CHARGE (Php) MINIMUM CHARGE (Php)
(First 10 m3 or less) 172.00 (First 25 m3 or less) 860.00
COMMODITY CHARGE
Consumption (m3) (Php/m3) Consumption (m3) (Php/m3)
11 - 20 17.90 26 – 1,000 41.90
21 – 30 21.00 1,001 - up 57.90
31 – 40 24.60
41 – 50 29.00
51 - up 34.00
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid through
bill collectors, banks or at the water utility office.
2. The National Water Resources Board regulates tariffs which are adjusted every 5 years.
3. There were 192 new connections in 2015. Price of new connection is Php3,720 payable prior to
connection or over 12 months or less.
4. There is no sewerage charge on the water bill.
Priority Need 1. Generator sets. 2. Reserve pumps and motors. 3. Complete computerization
of Utility program/system.
Consumer Average monthly consumption is about 19.5 m3 per household of 5 persons. The water bill averages Php354.16 per month per
Service household. Water is available 24 hours a day to most users. Applicants have to wait for about 3-5 days for new connections to
be made. Connection fee can be paid prior to connection or over a period of 12 months. Water quality looks good as all 11
samples taken in 2015 passed the residual chlorine tests but the number of samples and frequency of sampling may not be
sufficient. There were 165 consumer complaints recorded while 687 leaks were repaired during the year. Consumers can
complain in person at the water utility office or by telephone and SMS text messaging. There is no specific policy on providing
water for the poor.
Performance DRWSA provides water at 128 lpcd to its consumers for 24 hours a day on the average. It serves 96.4% of the population in
Highlights its service area. NRW is second lowest at 7.9% with consumer use and production both fully metered. Financial management
is good with operating ratio of 0.93 and accounts receivable equivalent at 0.5 month. Collection efficiency is 96%. Average
tariff is slightly above the lowest quartile. It is just enough to cover O&M costs, debt service for its loan, and depreciation for
replacement of operating equipment and materials. Staff/1000 connections ratio is fair at 5.6 for a small utility. It is a fairly
well run utility with good management of its water resources. Capital expenditure is funded mostly from its earnings as it
cannot afford commercial loans and low-interest government loans are not readily available to RWSAs. Most of its concerns
are for back up operating systems to maintain 24 hour supply to its customers.

Area Profile DARASA
DARASA WATER SUPPLY
1
Population: 21,045
Comm'l Other
9% 6%
Production/Distribution NRW
8%
Average Daily Production 3,357 m3/d

Groundwater 100%
Surface Water Nil
2
Treatment Type Chlorination
Storage 982 m3
3
Service Area 5.0 sq km
Distribution pipes 20.0 km Domestic
77%
Annual Water Use7

Service Connections
1,225,398 m3
House (5 persons/HC) 4,058

Public Tap 0
Commercial 198
Industrial 0
Institutional 18 Other
10%
Other 0
Total 4,274
Comm'l
Service Indicators 13%
4
Service Coverage 96.4%
5
Water Availability 24 hours/day Domestic
77%
Per Capita Consumption 128 l/c/d
Average Tariff Php19.81/m3
Annual Water Billings7

Efficiency Indicators Php22,361,926
6
Unaccounted Water 7.9%
Non-Revenue Water 7.9%
Unit Production Cost Php16.92/m3
Operating Ratio 0.93 Personnel
31%
Accounts Receivable 0.5 month
Staff/1,000 Connections 5.6 Other
27%
Notes:
1
The population is for the present area served by the utility.
2
All 11 water samples taken in 2015 passed the residual chlorine content tests.
3
Total area of responsibility is 5.0 sq. km.
4
The population not served by the water utility draws water from other
Debt Power
water service providers. Service 27%
5
There were 165 consumer complaints registered in 2015. 9% Repairs
6
About 687 leaks were repaired in 2015 and 154 meters were either replaced or repaired. 6%
7
Other use and billing are for include institutional connections.
8
Other costs include chemicals, transport expenses, miscellaneous O&M costs Annual O&M Costs8
and depreciation (Php1,449,369). Php20,733,455
Data as of 2015.
Darasa 49
ARGAO Utility Profile
Water Utility COWASCO MULTI-PURPOSE COOPERATIVE
Address : Nicolas Ortega Street, Poblacion, Argao, Cebu
Telephone : (63 32) 367 7222 Fax : (63 32) 367 7222
E-mail : teody_aguirre@yahoo.com Website : none
Head : Mr. Aniceto F. Carillo, Chairman, Board of Directors
Community Water and Sanitation in the Countryside Multi-Purpose Cooperative (COWASCO) was established in 1994. The
water supply system was constructed under an AusAID funding grant. It is responsible for water supply for 8 out of 45
barangays of the municipality of Argao which has a total population of 62,226 people. Its present service area has a
population density of 683 persons/km2. The utility draws water from 5 deep wells and 8 spring sources. Tariffs are approved
by the members during the regular general assembly meeting of COWASCO but are regulated by NWRB. Its follows a
development plan covering 2018-2018. COWASSCO submits an annual report to the National Water Resources Board which
is also available to the public. The utility has a partly-developed management information system and a computerized billing
system.
Mission “To effectively serve the people with continuous supply of clean and potable water and other services for the improvement of
Statement the quality of life by implementing relevant programs and projects in harmony with the ecology and environment.”

About Staff : 25
Source of Investment Funds : 16% government grant; 94% internally generated reserves from cooperative
Tariff Structure (Effective 1 January 2015)
Residential Commercial
MINIMUM CHARGE
(First 10 m3 or less) Php164.00 (First 10 m3 or less) Php270.00
COMMODITY CHARGE
11 - 20 18.00 11 - 25 29.00
21 - 30 19.00 26 – 50 31.00
31 - 40 21.00 51 - 100 32.00
41 - 50 24.00 101 – 1,000 35.00
51 - up 27.00 1,001 - up 45.00
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid through the bill collector
or bank.
2. Tariffs are approved by the members during the regular general assembly and are regulated and approved by the
NWRB.
3. There were 152 new connections in 2015. Price of new connection starts at Php1,450 payable at the start or over
12 months or less.
Priority Need 1. Additional water sources. 2. Additional water reservoir. 3. Lot for multi-purpose building.
of Utility
Service household. Water is available 20 hours a day to most users. Applicants have to wait for about 1 week for new connections to
be made. Connection fee can be paid prior to connection or over 12 months or less. Water quality is good as 1,400 of 1,560
or 90% of water samples taken passed the residual chlorine tests. There were 1,021 consumer complaints recorded while 688
leaks were repaired during the year. Consumers can complain in person at the water utility office or by letter, email,
telephone, SMS text messaging or social media (Facebook). The utility has no specific policy for providing water for the poor.
Performance COWASCO provides water at 133 lpcd to its consumers for an average of 20 hours per day to 83.3% of the population in its
Highlights service area. NRW is 27.4% with both production and consumption (98%) almost fully metered. It is above the average and
just below the top quartile among the highest. Financial management is good with operating ratio of 0.98, almost no accounts
receivable and collection efficiency of 99.8%. Average tariff is low at Php18.09/m3 being the sixth lowest but still enough to
cover depreciation and all the O&M costs but probably cannot take any debt without increasing tariff considering that capital
expenditures were funded by government grant and mostly from the earnings of the cooperative. Staff/1000 connections ratio
is 5.9 which is above the average. COWASCO can probably improve availability to 24 hours a day with their need for an
additional storage.

Area Profile ARGAO
ARGAO WATER SUPPLY
1
Population: 25,285
NRW
27%
Production/Distribution
Comm'l
Average Daily Production 3,929 m3/d Ind'l
3%
Groundwater 60%
Surface Water 40%
2
Storage 770 m3
3
70%
Annual Water Use

Service Connections
1,434,156 m3

Public Tap 0
Commercial 97
Industrial 0 Comm'l
Institutional 0 Ind'l
7%
Other 0
Total 4,214
Service Indicators
4
5
Water Availability 20 hours/day
Per Capita Consumption 133 l/c/d Domestic
93%
Annual Water Billings

6
Unit Production Cost Php12.90/m3 Power Repairs
26% 3%
Operating Ratio 0.98
Staff/1,000 Connections 5.9
Notes:
1
2
Of 1,560 water samples taken in 2015, 1,400 passed the residual chlorine tests.
3
Total area of responsibility is 210 sq. km. Personnel
Other
4 24%
The population not served by the water utility draw water from other service providers 47%
tube wells,dug wells, ponds and rain collectors.
5
About 1,021 consumer complaints were registered in 2015.
6
About 688 leaks were repaired in 2015 and 38 meters were either replaced or repaired.
7
Other costs include chemicals, transportation, miscellaneous expenses.
and depreciation (Php1,629,325). Annual O&M Costs7
Php18,506,084
Data as of 2015.
Argao 51
MARAGUSAN Utility Profile
Water Utility MARAGUSAN WATERWORKS AND SANITATION COOPERATIVE
Address : MAWASCO Building, Talisay Street, Maragusan, Compostela Valley
Telephone : (63 926) 8006370; 0933 0131530
Fax : none
E-mail : maragusanspring@gmail.com
Head : Engr. Marcelo G. Sumampong, General Manager
Maragusan Waterworks and Sanitation Cooperative (MAWASCO) was originally established in 1984 as a rural waterworks and
sanitation association under the Barangay Water Program. It became fully operational in October 1986 and was converted
into a multi-purpose cooperative in March 1991. The cooperative is responsible for water supply for 9 barangays out of 24
barangays comprising the municipality of Maragusan which has a total population of 40,690 people and a population density of
710 persons/km2. It draws water from a single spring source. Tariffs are approved by the National Water Resources Board. It
has a master development plan covering the period 2015-2019. The cooperative has a skills development and training
program with 14 of its personnel attending courses in 2015. There is an annual report for 2015 that is available to the public.
Only the setting of tariff is under government control. It has a computerized billing and accounting systems.
Mission “To become the model cooperative water utility in the country through partnership and collaboration among stakeholders; to
Statement provide quality potable water to the general public; to have committed members, competent officers and efficient employees;
and, to protect the environment most specifically the watershed area.”

About Staff : 19
Total Capital Expenditure : Php 12,453,338 Average capital expenditure/connection/year:Php668.82
Source of Investment Funds : 55% internally generated reserves and 45% commercial loan
Tariff Structure (Effective 27 September 2014)
Category Residential Institutional Category Commercial Industrial

MINIMUM CHARGE (Php)
(First 25 m3 or
(First 10 m3 or less) 100.00 100.00 500.00 500.00
less)
COMMODITY CHARGE (Php/m3)
Consumption (m3) (Php/m3) (Php/m3) Consumption (m3) (Php/m3) (Php/m3)
11 – 20 12.00 12.00 26 – 1,000 28.00 28.00
21 – 30 14.00 14.00 1,001 - up 40.00 40.00
31 – 40 17.00 17.00
41 – 50 20.00 20.00
51 - up 24.00 24.00
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water
cooperative office.
2. Tariffs are approved by the National Water Resources Board.
connection.
Priority Need 1. Rehabilitation of transmission line. 2. Lateral line upgrading and expansion 3. Watershed protection.
of Utility to new subdivisions in poblacion area.
Service household. Water is available 24 hours a day to most users. Applicants have to wait for a day for new connections to be made.
Connection fee is paid all at the start. Water quality needs close monitoring as 6 out of 40 samples taken failed the residual
chlorine content requirement. There were 392 consumer complaints recorded while about 122 leaks were repaired during the
year. Consumers can complain in person at the water utility office or through SMS text message. The utility has water for the
poor program for indigenous communities and a Gawad Kalinga program with the Maragusan LGU and Barangay Poblacion.
Performance MAWASCO provides water at 74 lpcd to its consumers for an average of 24 hours per day to 85.5% of the population in its
Highlights service area. NRW of 20.0% is slightly below the average. Consumption is fully metered while production is measured
through a weir instead of a flow meter. Financial management is mixed with operating ratio at 1.09, accounts receivable
equivalent of 0.1 month, the third lowest among the utilities and collection efficiency of 108% with collection of past arrears.
Average tariff at Php15.27/m3 is the fourth lowest and is slightly not sufficient to cover debt service and future replacements..
Staff/1000 connections ratio at 5.1 is the average among the utilities. It appears that tariffs needs to be increased if any
further expansion and rehabilitation of its distribution lines are to be made. Water quality monitoring needs to be addressed.

Area Profile MARAGUSAN
MARAGUSAN WATER SUPPLY
1
Population: 26,135
NRW
20%
Comm'l
17%
Average Daily Production 2,303 m3
Groundwater 100%
Surface Water Nil
2
Storage 226 m3
3
Domestic
Distribution pipes 47.0 km 63%
Annual Water Use7

Service Connections 840,720 m3

Public Tap 0
Commercial 456
Industrial 0
Institutional 0
Domestic
Other 0 66%
Total 3,724
Service Indicators
4
5
Water Availability 24 hours/day Comm'l
34%

Php10,274,942
Efficiency Indicators
6
Non-Revenue Water 20.0% Debt
Unit Production Cost Php13.29/m3 Service
16%
Other
Staff/1,000 Connections 5.1 33%
Repairs
15%
Notes:
1
2 Power
About 34 water samples out of 40 taken in 2015 passed the residual chlorine test. 1%
3
The total area of responsibility is 41.2 sq km
4
The population not served by the water utility draw water from a Level 2 service provider.
5
About 392 consumer complaints were registered in 2015.
6
About 122 leaks were repaired in 2015 and 155 meters were either replaced or repaired. Personnel
7
Domestic use and billing include those of institutional/government connections. 35%
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses,
and depreciation (Php1,493,052.56). Annual O&M Costs8
Php11,171,233
Data as of 2015.
Maragusan 53
O’DONNELL Utility Profile
Water Utility O’DONNELL RESETTLEMENT WATERWORKS MULTI-PURPOSE COOPERATIVE
Address : Blk 6 Lot A-6, Barangay Cristo Rey, Capas, Tarlac
Telephone : (63 918) 9592380
Fax : none
E-mail : orwamco@yahoo.com
Head : Mr. Nestor D. Mallari, General Manager
O’Donnell Resettlement Waterworks Multi-Purpose Cooperative (ORWAMCO) was established by the Mt. Pinatubo Commission
in 1995 and became operational the following year. The cooperative is responsible for water supply for the O’Donnell
Resettlement Site now known as Barangay Cristo Rey of the municipality of Capas. The barangay has a total population of
22,000 people who are mostly resettled victims of the Mt. Pinatubo eruption. The service area has a population density of
10,568 persons/km2. The system draws water from 6 deep wells. Tariffs are approved by the National Water Resources
Board. The utility has a master development plan covering 2016 to 2021. It does not have a skills development and training
program. There is an annual report for 2015 that is available to the members. The utility has a computerized billing system.
Mission “To promote efficiency and effectiveness in delivering potable and safe water and other reliable services for the cooperative
Statement members and the whole community.”

About Staff : 36
Source of Investment Funds : 100% internally generated reserves
Tariff Structure (Effective 26 April 2011)
Category Residential Institutional Category Commercial Industrial

(First 10 m3 or less) 173.00 173.00 (First 25 m3 or less) 862.00 862.00
Consumption (m3) (Php/m3) (Php/m3) Consumption (m3) (Php/m3) (Php/m3)
11 - 20 18.20 18.20 26 – 1,000 38.10 38.10
21 - 30 19.10 19.10 1,001 - up 42.80 42.80
31 - 40 20.20 20.20
41 - 50 21.40 21.40
51 - up 22.90 22.90
Notes:
utility office.
connection.
Priority Need 1. Drilling of a new well. 2. Purchase of 6 generator sets. 3. Repainting of 6 elevated water
of Utility tanks.
Service household. Water is available 24 hours a day to most users. Applicants have to wait for 2 days for new connections to be
made. Connection fee is paid all at the start. Water quality is good as all 144 water samples taken in 2015 passed the
required residual chlorine content test. There were 180 consumer complaints recorded while about 185 leaks were repaired
during the year. Consumers can complain in person at the water utility office. The utility has no specific policy for serving the
urban poor.
Performance ORWAMCO provides water at 136 lpcd to its consumers for an average of 24 hours per day to 89.0% of the population in its
Highlights service area. NRW of 25.4% is higher than the average among the utilities. Production is fully metered while consumption is
99.6% metered making the NRW figure fairly reliable. While operating ratio is good at 0.94 with collection efficiency of 99.7%,
accounts receivable equivalent of 2.8 months, the third highest, needs to be improved. Average tariff of Php19.03/m3 is
among the lowest quartile and barely enough to cover O&M costs and depreciation. It has no debt service funding its capital
development costs from internally generated reserves from earning. Its main concerns are additional sources from new deep
wells, the purchase of generator sets to maintain 24-hour supply during power outages and major maintenance works.

Area Profile O'DONNELL
O'DONNELL WATER SUPPLY
1
Population: 19,657
NRW
25%
Average Daily Production 3,961 m3/d Comm'l

8%
Groundwater 100%
Surface Water Nil
2
Storage 200 m3
3
67%
Annual Water Use

Service Connections
1,445,715 m3

Public Tap 0
Commercial 13
Industrial 0
Institutional 0 Comm'l
9%
Other 0
Total 5,098
Service Indicators
4
5
91%

6
Power
Operating Ratio 0.94 31%
Accounts Receivable 2.8 months

Personnel
Notes:
1 Repairs
The population is also that of thepresent coveraage area. 2%
2
All 144 water samples taken in 2015 passed the residual chlorine test.
3
The service area covers the entire area of responsibility.
4
The population not served by the water district draw water from tube wells.
5
About 180 consumer complaints were registered in 2015. Other
6
7
Other costs include chemicals, transport costs, other miscellaneous operating expenses
and depreciation (Php1,518,738.64); ORWAMCO is debt-free.
Annual O&M Costs
Php19,393,841
Data as of 2015.
O'Donnell 55
PADADA Utility Profile
Water Utility PADADA WATER SYSTEM COOPERATIVE
Address : Roxas Street, Almendras District, Padada, Davao del Sur
Telephone : (63 82) 272 05411 Fax : (63 82) 272 05411
E-mail : pawasco26@yahoo.com Website : none
Head : Mr. Carlito O. Fiel, OIC-Manager
Padada Water System Cooperative (PAWASCO) was a waterworks and sanitation association that started operation in
September 1987 and was converted into a cooperative in 1992. It is responsible for water supply for 15 out of 17 barangays of
the municipality of Padada which has a total population of 27,000 people. Its present service area has a population density
332 persons/km2. The utility draws water from 3 deep wells. None of its operations is under government influence except tariff
which is regulated by the National Water Resources Board. It submits an annual report to NWRB that is also available to its
members. PAWASCO has a partly developed management information system and a computerized billing and cashiering
systems. It is following a development plan covering 2014 – 2019 aiming to extend service to the entire municipality. The
utility does not have a skills development and training program for its staff.
Mission “Quality and meaningful service – effective, efficient and responsive.”

Statement

About Staff : 15
Residential/Institutional/Public Taps Commercial/Industrial

MINIMUM CHARGE
(First 10 m3 or less) Php105.00 (First 25 m3 or less) Php525.00
COMMODITY CHARGE
11 - 20 11.90 26 – 1,000 26.50
21 - 30 13.30 1,001 - up 14.90
31 - 40 14.70
41 - 50 16.10
51 - up 17.50
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid through bill
collectors or at the water utility office.
2. The National Water Resources Board allows tariffs that give utilities a rate of return of investment of up to
12% maximum.
connection.
Priority Need 1. Additional production well. 2. Generator for back up power, 3. Computerization of accounting
of Utility reserve pump, and O&M tools. system and customer service.
Service household. Water is available 20 hours a day to most users. Applicants have to wait for about 2 - 3 days for a new connection
to be made. Connection fee has to be paid prior to connection. All 12 water samples taken passed the residual chlorine test.
There were 138 consumer complaints recorded while 155 leaks were repaired during the year. Consumers can complain in
person at the water utility office or by telephone, email and SMS text messaging. The utility has no specific policy for providing
water for the poor.
Performance PAWASCO provides 118 lpcd of water supply to its consumers at an average of 20 hours per day but covers only 75.7% of the
Highlights population in its service area. NRW is higher than the average at 26.5% with full production metering and 98% of
consumption effectively metered. Operating ratio of 0.97 is good but accounts receivable equivalent of 2.4 months is the
fourth highest. It can still increase tariff considering that its current average tariff Php13.85/m3 is the third lowest. Its present
tariff covers its O&M costs and depreciation with no debt service. Staff/1000 connections ratio is acceptable at 4.1 which is
near the lowest quartile. There is a need to improve customer service with additional production wells and backup generators
to provide more water to its present customers, expand coverage to other unserved areas, and increase availability to more
than 20 hours per day.

Area Profile PADADA
PADADA WATER SUPPLY
1
Population: 23,220 NRW
27%
Average Daily Production 2,896 m3 Comm'l

Ind'l
Groundwater 100% 16%
Surface Water Nil

2
Storage 132.6 m3
3
Service Area 70.0 sq km Domestic
Annual Water Use

Service Connections 1,056,984 m3

Public Tap 0
Commercial 835
Industrial 3
Comm'l
Institutional 0 Ind'l
26%
Other 0
Total 3,647
Service Indicators
4
5
Per Capita Consumption 118 l/c/d 74%

Php10,761,927
6
Deprecia-
Unit Production Cost Php7.67/m3 Repairs tion 12%
11% Other
Notes:
1
2
All 12 water samples taken in 2015 passed the residual chlorine tests.
3
The total area of responsibility is 83.0 sq km. Power
4 35%
The population not served by the water utility draw water from tube wells and rain collectors.
5 Personnel
39%
6
In 2015, about 155 leaks were repaired and 62 meters were either replaced or repaired.
7
Other costs include chemicals and transport costs. There is no debt service.
Annual O&M Costs7

Php8,109,853
Data as of 2015.
Padada 57
INITAO Utility Profile
Water Utility INITAO MUNICIPAL WATERWORKS SYSTEM
Address : Codilla Street, Poblacion, Initao, Misamis Oriental
Telephone : (63 88) 555 9311 Fax : none
E-mail : maghanoy9@gmail.com Website : none
Head : Mr. Nestor M. Maghanoy, Manager - Municipal Economic Enterprise & Development Office
Initao Municipal Waterworks System (IMWS) was established in 2003. It is responsible for water supply for 3 out of 16
barangays of the municipality of Initao which has a total population of 33,673 people. Its present service area has a
population density of 4,006 persons/km2. The utility draws water from 2 deep wells. Tariffs are approved by the Initao
Sangguniang Bayan. The utility has no annual report for 2015. It does not have a skills development and training program.
Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local
government control. It has a partly developed management information system. The utility has computerized billing and
accounting systems.
Mission “Effective and efficient supervision and management of all public economic enterprise to ensure quality delivery of
Statement services/products that are important to customers of the municipality.”

About Staff : 7
Total Capital Expenditure : Php25,194,883 Average capital expenditure/connection/year: Php4,416.28
Source of Investment Funds : 5.2% internally generated reserves; 94.2% commercial loan
Category Residential Government Commercial

MINIMUM CHARGE (Php) (Php/m3) (Php/m3)
(First 10 m3 or less) 100.00 100.00 200.00
COMMODITY CHARGE
Consumption (m3) (Php/m3) (Php/m3) (Php/m3)
11 - 20 11.00 11.00 22.00
21 - 30 12.00 12.00 24.00
31 - up 13.00 13.00 26.00
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the
water utility’s office.
2. Tariffs are approved by the local government’s sangguniang bayan (legislative body).
3. There were 90 new connections in 2015. Price of new connection is Php350 as registration fee
payable prior to connection. The cost of labor and materials is paid by the consumer.
Priority Need 1. Additional water source and pumping 2. Hiring of technical personnel. 3. Ring-fencing the waterworks
of Utility station. finances.
Service household. Water is available for only 6 hours a day to most users. Applicants have to wait for about 2 days for new
connections to be made. Connection fee is paid all at the start. No report was made on water sampling for residual chlorine
test in 2015. There were 45 consumer complaints recorded while there were 72 leaks repaired during the year. Consumers
can complain in person at the water utility office or through SMS text messaging. The utility has no specific policy for
providing water for the poor.
Performance IMWS rates low in customer satisfaction with only 78 lpcd provided to its consumers and for an average of only 6 hours per
Highlights day. It covers only 44.5% of the population in its service area. Water availability is lowest while and coverage are the third
lowest among the utilities. NRW of 52.0% is the second highest with production fully metered while 99.2% of consumers are
effectively metered. Financial management is mixed with operating ratio at 1.06, accounts receivable equivalent of 1.0 month
and collection efficiency of 105%. Average tariff at Php11.97/m3 is the lowest and it cannot cover even O&M costs and it has
no depreciation or debt service. Staff/1000 connections ratio of 6.1 is in the top quartile among the highest. With these
performance figures, IMWS would have a lot of improvements to do to improve its service to its customers. Tariffs would be
needed to be increased to expand its services and add more sources to increase availability to more than 6 hours a day and its
per capita production. While it incurred commercial loans to fund capital expenditure, there was no indication of debt service
among its O&M costs. This may be because the local government operating the utility absorbed loan repayment.

Area Profile INITAO
INITAO WATER SUPPLY
1
Population: 12,820
NRW
52%
Average Daily Production 920 m3

Groundwater 100%
Surface Water Nil
2 Domestic
Treatment Type Chlorination 48%
Storage 300 m3
3
Distribution Pipes 13.4 km
Annual Water Use7

Service Connections 335,705 m3

Public Tap 0
Commercial 0
Industrial 0
No break
Institutional 10 down
Other 8
Total 1,141
Service Indicators
4
5

Php1,913,105
6
Unit Production Cost Php6.03/m3 Other
Repairs 0.5% Personnel
Operating Ratio 1.06 2.8% 72%
Notes: Power
1
The population is for the present area served by the utility. 25%
2
No data was provided for tests on residual chlorine.
3
The total area of responsibility is 7.2 sq km.
4
The population not served by the water utility draw water from other service providers,
tube wells, dug well and other sources.
5
6
In 2015, about 72 leaks were repaired and 120 meters were replaced.
7
No breakdown of water consumption and billing by connection type was provided.
8
Other cost is for chemicals (chlorine). Annual O&M Costs8
Php2,022,675
Data as of 2015.
Initao 59
JAGNA Utility Profile
Water Utility JAGNA WATERWORKS SYSTEM
Address : Poblacion, Jagna, Bohol
Telephone : (63 38) 238 2916 Fax : none
E-mail : none Website : none
Head : Bernardo Baja, JWS Officer-in-Charge
Jagna Waterworks System (JWS) is a local government-run utility established in 1925. It is responsible for water supply of the
municipality of Jagna with a total population of 13,417 people. Its present service area covers 15 out of the municipality’s 33
barangays and has a population density of 1,149 persons/km2. The utility draws water from two springs which is then
distributed by gravity to consumers. Tariff is set through municipal ordinance. Number and appointment of staff and top
management as well as staff salaries, tariffs and budgets are all under local government control. JWS has a computerized
billing and collection system. It has no master development plan at present and neither an annual report. Three of its staff
members attended training courses in 2015.
Mission No mission statement.

Statement

About Staff : 19
Total Capital Expenditure : Php13,500,000 Average capital expenditure/connection/year:
Php1,074.41
Source of Investment Funds : 70% internally generated reserves; 30% government grant
Tariff Structure (Effective 1 July 1996)
Category Residential Institutional Commercial Industrial

MINIMUM CHARGE (Php) (Php) (Php) (Php)
(First 10 m3 or less) 50.00 60.00 70.00 50.00
COMMODITY CHARGE*
Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3)
11 - 25 5.00 6.00 7.00 8.00
26 - 50 6.00 7.00 8.00 9.00
51 - 75 7.00 8.00 9.00 10.00
75 - 100 8.00 9.00 10.00 11.00
101 - up 9.00 10.00 11.00 12.00
*Water bill is equal to the minimum charge plus the commodity charge beyond 10 m3 equal to the month’s
consumption less 10 m3 times the cost/m3 for the consumption bracket.
Notes:
waterworks office.
2. Tariffs are set by municipal ordinance and are not regulated by NWRB.
3. There were 47 new connections in 2015. New connection fee is Php505 payable prior to connection. Cost
of labor and materials is to user’s account.
Priority Need 1. Construction of waterworks office. 2. Additional water tank. 3. Regular staff for waterworks office.
of Utility
Service household. Water is available 24 hours a day to most users. Applicants have to wait for about 3 days for new connections to
be made. Connection fee has to be paid prior to connection. Water quality monitoring is insufficient and 11 out of 12 water
samples taken failed the residual chlorine tests. There were 23 consumer complaints recorded while 246 leaks were repaired
during the year. Consumers can complain in person at the water utility office or by telephone and SMS text messaging. The
utility has no specific policy for providing water for the poor.
Performance JWS provides 83 lpcd of water to its consumers for an average of 24 hours a day. Coverage is 75.0% of the population in its
Highlights service area. NRW is 7.3% with production fully metered while 97% of all connections have working meters. Financial
management is good with operating ratio of 0.59 and accounts receivable equivalent 0.3 month and collection efficiency of
97%. Average tariff is second to the lowest atPhp13.75/m3 with no debt service and depreciation as it gets grants for capital
development from the local government. Personnel cost is 63% of O&M costs leaving less for repair, maintenance and
improved operations. Staff/1000 connections ratio is second highest at 7.6 and personnel cost is 2/3 of O&M cost. It can
afford to increase rates which has been in effect in the last 20 years to be able to take on loans to increase water supply to at
least 100 lpcd and increase coverage to unserved areas. It also has to improve water quality monitoring as its water sampling
program is inadequate. NRW appears low given the limitations in the amount spent for repairs.

Area Profile JAGNA
JAGNA WATER SUPPLY
1
Population: 10,063 Comm'l/
Ind'l
5%
Production/Distribution Other
3%
NRW
8%
Groundwater Nil
Surface Water 100%
2
Storage 158 m3
3
Annual Water Use7

Service Connections
399,030 m3

Public Tap (180 persons) 20
Commercial 310
Industrial 6
Other
Institutional 26 4%
Comm'l/
Other 10 Ind'l
8%
Total 2,513
Service Indicators
4
5
Domestic

6
Unit Production Cost Php7.52/m3 Power
Repairs
16%
6%
Other
Accounts Receivable 0.3 month 11%
Notes:
1
2
Only one out of 12 water samples taken in 2015 passed the residual chlorine test.
3
4
Personnel
The population not served by the water utility draw water from other service providers 67%
and dug wells.
5
There were 23 consumer complaints registered in 2015.
6
7
Other use and billing include those of institutional connections.
8
Other costs include chemicals and transport expenses. Annual O&M Costs8
Php3,000,000
Data as of 2015.
Jagna 61
SAN CARLOS Utility Profile
Water Utility SAN CARLOS CITY WATERWORKS DEPARTMENT
Address : 2nd Floor, Public Market Building, Gustilo Street, San Carlos City, Negros Occidental
Telephone : (63-34) 312 6484 Fax : (63-34) 312 6484
E-mail : cwdscc@yahoo.com Website : none
Head : Engr. Edward C. Sanchez, City Government Department Head
San Carlos City Waterworks Department (SCCWD) was established in 1994 when it rehabilitated the original system
constructed in 1930. It is responsible for water supply for the 11 urban barangays plus 5 rural barangays out of the 18
barangays of the City of San Carlos which has a total population of about 129,181. The utility draws water from 8 spring
sources, 4 deep wells and purchase of treated water for one barangay. Tariffs are approved by the Sangguniang Panlungsod
and NWRB. The utility has an annual report for 2015 but it is not available to the public. Number and appointment of staff and
top management as well as staff salaries, tariffs and budgets are all under local government control. It has a partly developed
management information system with computerized billing system. Development is guided by a master development plan
covering 2014 - 2023. It has a skills and development program with 22 of its staff attending various training courses in 2015.
Mission “To provide safe, potable, reliable and affordable water”.

Statement

About Staff : 36
Total Capital Expenditure : Php 86,145,347 Average capital expenditure/connection/year: Php1,910.31
Source of Investment Funds : 13% from internally generated reserves, 81% LGU development fund,
and 6% Provincial Government grant
Tariff Structure (Effective date according to Barangay Location)
Brgys 1-6, Palampas, Brgys Bagonbon, Brgys Ermita Brgys Buluangan &
Barangay Locations Prosperidad
Punao & Rizal Quezon & Codcod & San Juan
MINIMUM CHARGE* (Php) (Php) (Php) (Php)
(First 10 m3 or less) 120.00 – 2,400.00 50.00 – 1,000.00 25.00 – 500.00 25.00/m3
COMMODITY CHARGE
1 May 2009 1 October 2008 1 May 2014 1 May 2014
(Effectivity)
Consumption (m3) Php/m3 Php/m3 Php/m3 Php/m3
11 - 20 13.30 6.00 25.00 25.00
21 - 30 14.00 7.00 25.00 25.00
31 - 40 14.70 9.00 25.00 25.00
41 - 50 15.40 10.00 25.00 25.00
51 - up 17.85 15.00 25.00 25.00
*Minimum charges starts at ½” connection and increase with size of connection from ¾” to 2”. Commodity charges
remain the same regardless of connection size. No minimum charge for Brgys Buluangan and Prosperidad with
only ½” connections.
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility’s office.
2. Tariffs are approved by the local government’s Sangguniang Panlungsod or city legislative council.
3. There were 371 new connections in 2015. Price of new connection is Php790 payable prior to connection. The cost
does not include materials.
Priority Need 1. Source development. 2. Expansion of services. 3. Electromechanical support.

of Utility
Consumer Average monthly consumption is about 20.0 m3 per connection. The water bill averages Php304.71 per month per connection.
Service Water is available 22 hours a day to most users. Applicants have to wait for about 2 days for new connections to be made.
Connection fee is paid all at the start. All 459 water samples tested showed adequate residual chlorine content as required.
There were 358 consumer complaints recorded while there were 171 leaks repaired during the year. Consumers can complain
in person at the water utility office or through telephone, letter or SMS text messaging. The utility allows poor households to
pay for materials used for connection over a period of 12 months with only 10% downpayment.
Performance SCCWD provides water at 131 lpcd to its consumers for an average of 22 hours per day but to only 38.1% of the population in
Highlights its service area. NRW of 23.6% is just below the average. Both production and consumption are fully metered. Financial
management is good with operating ratio at 1.0, accounts receivable of 0.2 month and collection efficiency of 99.7%. Average
tariff of Php15.27/m3 is fifth lowest and will not be sufficient to cover loans for new sources nor expand coverage. The utility
depends on limited internal revenue allotment grant from the local government for any capital development. Staff/1000
connections ratio of 4.0 is among those in the lowest quartile. The utility may need to increase its tariff to cover any debt
service and increased O&M costs with new sources and expanded service areas.

Area Profile SAN CARLOS
SAN CARLOS WATER SUPPLY
1
Population: 114,753
NRW
24%

Groundwater 92.7%
Surface Water 7.0%
Treated Water 0.3%
2
Storage 1,140 m3 All use
3 76%
Service Area 405 sq km
Distribution pipes 109.5 km
Annual Water Use
Service Connections (Classification by pipe size) 2,824,750 m3
4
Public Tap 0
Commercial 0
Industrial 0
All
Institutional 0 use
Other 0
Total 9,019
Service Indicators
5
6

Php32,977,957
7
Unit Production Cost Php11.65/m3 Repairs Other
3% 29%
Operating Ratio 1.0
Power
Notes: 25%
1
2
All 459 water samples taken in 2015 passed the residual chlorine test.
3
4
Service connection classification is by pipe size; 97% of connections are domestic.
5
The population not served by the water utility draw water from springs and Level II systems.
6
7
Personnel
In 2015, about 171 leaks were repaired and 124 meters were either replaced or repaired. 43%
8
Other costs include chemicals, other miscellaneous operating expenses and
depreciation (Php1,177,016) plus purchase of treated water (Php379,634.60) for one barangay. Annual O&M Costs8
Php32,909,353
Data as of 2015.
San Carlos 63
BALIBAGO Utility Profile
Water Utility BALIBAGO WATERWORKS SYSTEM, INC. (Balibago Main Branch)
Address : 3923 MacArthur Highway, Balibago, Angeles City
Telephone : (63 45) 625 5543 Fax : (63 45) 888 1707
E-mail : enriquezcez@yahoo.com Website : www.bwsi.com.ph
Head : Engr. Ponciano T. Cruz, General Manager
Balibago Waterworks System, Inc. (BWSI) was established in 1958 as a private water utility company. The utility is
responsible for water supply for the Balibago area composed of 7 out of the 33 barangays of Angeles City and 2 barangays of
Mabalacat City with a total population of 96,270 people. The service area has a population density of 22,976 persons/km2.
The system draws water from 15 deep wells. Tariffs are approved by the National Water Resources Board (NWRB). The utility
has a master development plan covering 2013 to 2018. BWSI has a skills development and training program with 40 staff
members attending a TESDA course in 2015. It submits an annual report to NWRB which is not available to the public. None
of its operations is under government influence except for setting tariffs. The utility has a partly-developed management
information system and a computerized billing and accounting system.
Mission “To promote growth and development in communities by providing quality basic services.”
Statement

About Staff : 50
Tariff Structure (Effective 22 October 2013)
Category - Residential/Institutional Category – Commercial/Industrial

(First 10 m3 or less) 229.00 (First 15 m3 or less) 655.00
11 - 20 24.30 16 - 25 97.00
21 - 30 25.20 26 - 500 46.80
31 - 40 26.20 501 - up 49.60
41 - 50 27.15
51 – 60 28.20
61 – up 29.60
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility
office or through bill collectors, banks and payment centers.
3. There were 1,849 new connections in 2015. Price of new connection is Php4,000 payable prior to
connection.
Priority Need 1. Water sourcing. 2. Water quality treatment. 3. Customer service.

of Utility
Service household. Water is available 24 hours a day to most users. Applicants have to wait for a day for new connections to be made.
Connection fee is paid all at the start. Residual chlorine is checked every month at each pumping station and in 4 households
per station when quality issues arise. There were 1,150 consumer complaints recorded while about 1,694 leaks were repaired
during the year. Consumers can complain in person at the utility office, through letter, telephone, email, social media and SMS
text messaging. The utility has no specific policy for serving the urban poor.
Performance BWSI provides water at 167 lpcd to its consumers for an average of 24 hours per day and to 95.3% of the population in its
Highlights service area. NRW of 12.4% is good at just above the lowest quartile. Both production and consumption are fully metered
making the NRW value reliable. Operating ratio is good at 0.88 and accounts receivable equivalent of 1.6 months is just above
the average. It collects 97.5% of its billings. Average tariff of Php31.50/m3 is just below the top quartile but is able to cover
O&M cost and depreciation with enough earnings to cover the utility’s capital expenditures. Staff/1000 connections ratio at 2.7
is good and is the third lowest indicating good management of its human resources. BWSI is a fairly well run water utility with
its prudent management of its water resources with the fifth lowest NRW. It could still improve its collection effort in collecting
its billings.

Area Profile BALIBAGO
BALIBAGO WATER SUPPLY
1
Population: 96,270
Comm'l NRW
18% 12%

Groundwater 84%
Bulk Water 2 16%
3
Storage 908 m3
4
70%
Annual Water Use

Service Connections 7,406,975 m 3

Public Tap 0
Commercial 1,400
Industrial 0
31%
Other 0
Total 18,341
Service Indicators
5
6
69%

Php204,484,742
7
Service
Unit Production Cost Php24.31/m3 0.4%
Other
Operating Ratio 0.88 Repairs
34%
14%
Notes: Power
1 13%
2
Other sources include purchase of treated water.
3
Treatment includes iron & manganese removal. About 1.09% out of 1,790 water samples taken
failed the residual chlorine tests. Bulk
4 Supply 7%
Total area of responsibility is also 4.19 sq. km.
5
The population not served by the water district draw water from shallow wells with handpumps. Personnel
6
About 1,150 consumer complaints were registered in 2015. 32%
7
About 1,694 leaks were repaired in 2015 while 556 meters were either replaced.
8
Other costs include chemicals, transport, other miscellaneous operating expenses Annual O&M Costs8
and depreciation (Php10,724,690.69).
Php180,042,011
Data as of 2015.
Balibago 65
BOHOL Utility Profile
Water Utility BOHOL WATER UTILITIES, INC.
Address : Ramon Enerio Street., Tagbilaran City, Bohol
Telephone : (63 38) 412 3154, 501 8790 Fax : (63 38) 501 7062
E-mail : rgrobles@spcpower.com Website : www.boholwater.com
Head : Mr. Romeo G. Robles, General Manager
Bohol Water Utilities, Inc. (BWUI) took over the management/operations of the Provincial Waterworks System through a
rehabilitate, own and operate (ROO) joint venture agreement with the Bohol Provincial Government in 2000. The utility is
serving 11 out of 15 barangays of Tagbilaran City and 2 other barangays of nearby Baclayon Town. Total population of
these17 barangays in its area of responsibility is 106,598 people. The service area has a population density of 2,867
2
persons/km . The utility draws water from 22 deep wells. Tariffs are approved by the National Water Resources Board
(NWRB). The utility has a master development plan covering the period 2001 – 2020. It has a skills development and training
program with 2 staff members attending training courses in 2015. Its latest annual report is for 2015 but is not available to
the public. None of its operations is under government influence except for setting tariffs. The utility has a partly-developed
management information system and a computerized billing and collection system.
Mission “BWUI is committed to provide safe and potable water to the service areas through effective and efficient services, endeavor
Statement to continually improve the waterworks system with appropriate investments on infrastructures to meet water demand, and
expand the area coverage to reach out to more households.”

About Staff : 70
Category All Users

3
(First 10 m or less) 80.00
COMMODITY CHARGE
Consumption (m3) (Php/m3)

11 - 20 10.75
21 - 30 13.75
31 - up 30.50
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are
paid at the water utility office or through banks.
3. There were 416 new connections in 2015. Price of new connection is Php4,200 as
service fee and guarantee deposit only payable prior to connection. The consumers
pay for labor and materials.
Priority Need 1. Tariff rate increase and project 2. Development of new water sources. 3. Reduction of NRW and construction of
of Utility financing. administration building and warehouse.
Consumer Average monthly consumption is about 30.8 m3 per household of 5 - 6 persons. The water bill averages Php521.12 per month
Service per household. Water is available 24 hours a day to most users. Applicants have to wait for 2 days for new connections to be
made. Connection fee is paid all at the start. Water quality needs to be monitored with 254 out of 329 water samples (77%)
taken in 2015 passing the residual chlorine tests. There were 2,284 consumer complaints recorded while about 797 leaks
were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, email, SMS
text messaging and media outlets. While the utility has no specific policy for serving the urban poor, arrangements can be
made with LGUs to serve the urban poor on a case-to-case basis.
Performance BWUI provides water at 184 lpcd (the highest amount per capita) to its consumers for an average of 24 hours per day to
Highlights 70.1% of the population in its service area. NRW is 16.8%, just above the lowest quartile with both production and
consumption fully metered. Financial management is good with operating ratio of 0.76, accounts receivable equivalent of 1.6
months and collection efficiency of 100%. Average tariff of Php18.61/m3 is seventh lowest and yet it is able to fund capital
expenditures from earnings. Staff/1000 connections ratio at 5.4 is Just above average. The utility is able to manage its water
resources with a low NRW and high per capita consumption. It has room to increase tariffs for future development of new
sources and further reduction of NRW. Its relatively low coverage may be due to the operations of the local government run
waterworks system in the city.

Area Profile BOHOL
BOHOL WATER SUPPLY
1
Population: 92,762
NRW
17%
12%

Groundwater 100% Comm'l/
Surface Water Nil Ind'l
13%
2
Storage 3,824 m3
3
Domestic
Annual Water Use

Service Connections
7,558,343 m3
House (5.5 persons/HC) 11,827

Public Tap 0
Commercial 969
Comm'l/
Industrial 139 Ind'l
22%
Institutional 94
Other 10
Other
Total 13,039 15%
Service Indicators
4
5
Domestic

6
38%
Notes:
1
2
Of 329 water samples taken in 2015, 254 passed the residual chlorine tests.
3
4
The population not served by the water utility draw water from other service providers.
Power Personnel
and private tube wells and dug wells. 37% 22%
5
6
About 1,703 leaks were repaired in 2015 while 473 meters were either replaced or repaired.
7
Other use and billing refer to institutional connections and bulk supply.
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses Annual O&M Costs
Data as of 2015.
Bohol 67
MANILA WATER Utility Profile
Water Utility MANILA WATER COMPANY, INC
Address : MWSS Administration Building, 489 Katipunan Road, Balara, Quezon City
Telephone : (63 2) 917 5900 Fax : (63 2) 981 8164
Website : www.manilawater.com
Head : Mr. Gerardo C. Ablaza, Jr., President
Manila Water Company, Inc. (MWCI) is a private company that took over management of the East Zone concession area of
Metro Manila’s water supply in August 1997. Its concession area covers part of 24 cities and municipalities in Metro Manila
and Rizal Province with a total area of 1,400 km2 and a population of 7.2 million people. The service area has a population
density of 22.024 persons/km2. The utility draws water mainly from surface water and some deep wells. Tariffs are regulated
by the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office. MWCI is following a master development
plan covering 1997 – 2037. It has an annual report for 2015 that is available to the public. None of its operations is under
government influence except for setting tariffs. It has a skills development and training program with 1,034 staff members
sent to training courses in 2015. The utility has a well-developed management information system. Its billing and accounting
systems are computerized.
Mission “To create an exceptional customer experience in the provision of sustainable solutions vital to health and life.”
Statement

About Staff : 1,245
Water Utility Annual O&M Costs : Php 8,123,668,268
Annual Collections : Php 16,331,486,952
Annual Billings : Php 16,318,613,202
Total Capital Expenditure : Php 29,440,481,011 Average capital expenditure/connection/year: Php6,030.90
Source of Investment Funds : 23% internally generated reserves; 19% foreign loans; and 58% peso loans
Tariff Structure (Effective 1 June 2015)

Category Residential Semi-Business Category Business Group I Business Group II
Minimum Charge* (Php) (Php) Minimum Charge (Php) (Php)
First 10 m3 98.57 98.57 First 10 m3 447.95 484.69
Commodity Charge (Php/m3) (Php/m3) Commodity Charge (Php/m3) (Php/m3)
3 3
Next 10 m 12.02 20.12 Next 90 m 44.86 48.77
Next 20 m3 22.80 24.82 Next 100 m3 45.10 49.03
Next 20 m3 30.03 31.53 Next 100 m3 45.24 49.41
Next 20 m3 35.07 36.75 Next 100 m3 45.35 49.79
Next 20 m3 36.75 38.39 : : :
Next 50 m3 38.39 40.03 Next 500 m3 47.39 53.71
Next 50 m3 40.03 41.69 : : :
Over 200 m3 41.69 43.44 Over 10000 m3 50.03 59.15
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office, to
bill collectors, banks, automated teller machines (ATMs) or at payment centers.
2. Tariffs are regulated by the MWSS Regulatory Office.
3. There were 27,091 new service connections in 2015. Price of new connection is Php8,935 payable before
connection.
4. Other charges include an environmental charge of 20% of water charges to all customers; a sewerage charge of
30% of water charges (for Business Group connections); a monthly meter maintenance service charge priced
according to meter size; and a value-added tax of 12%.
Priority Need 1. Strengthening public-private 2. Stable and invariable regulatory 3. Government to develop long term
of Utility partnership. environment. water source to enhance water security.
Consumer Average monthly consumption is about 31.8 m3 per household of about 6 persons. The water bill averages Php803.66 per
Service month per household. Water is available 24 hours a day to most users. Applicants have to wait for 7 day for new connections
to be made. Connection fee is paid prior to connection. Water quality is good as there is 100% compliance for residual
chlorine content in all 166,440 samples taken in 2015. There were 71,143 consumer complaints recorded while about 21,968
leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, SMS
text messaging, e-mail and social media. The utility serves the urban poor with individual water connections, installment
payment of connection fees and lower minimum monthly charge for 10 m3 consumption or less (Php54.14).
Performance Manila Water provides water at 183 lpcd to its consumers for an average of 24 hours per day to 95.1% of the population in its
Highlights service area. Average NRW is 11.8% with both production and consumption fully metered. Financial management is good
with a good operating ratio of 0.50 and accounts receivable equivalent of 0.6 month and collection efficiency of 100%.
Average tariff is fifth highest at Php35.37/m3. It is more than enough to cover O&M expenses, depreciation and debt service
with sufficient earnings to fund further improvements in coverage and additional sources for its future needs. Staff/1000
connections ratio at 1.3 is lowest showing its excellent management of its human resources shown in its performance results.
While connection fee is the highest, it has provision for connecting the urban poor.

Area Profile MANILA WATER
MANILA WATER SUPPLY
1
Population: 6,623,475 Comm'l
Ind'l
21%
NRW
Average Daily Production 1,433,996 m3 12%
Groundwater 0.14%
Surface Water 99.86%
2
Treatment Type Conventional
Storage 501,700 m3 Domestic
3 67%
Service Area 301 sq km
Distribution pipes 5,049 km
Annual Water Use8

4
Public Tap 0
Commercial 53,743
Industrial 0
Institutional 0
Domestic8
Other 0 55%
Total 976,321
Service Indicators
5
6
Water Availability 24 hours/day Comm'l
Ind'l 45%

Php16,318,613,202
7
Personnel
Unit Production Cost Php15.52/m3 19% Power
7%
Notes:
1
The population is for the present area served by the utility. Other
2
All 166,440 water samples taken in 2015 passed the residual chlorine test. 26%
3
The total area of responsibility is 1,400 sq km.
4
House connections include those under residential and small business and bulk connections (subdivisions).
5 Debt
The population not served by the water utility draw water from tube wells and other service providers.
6 Service
All consumers have 24-hour water supply; 71,143 consumer complaints were registered in 2015. 47%
7
In 2015, about 21,956 leaks were repaired and 117,583 meters were replaced or repaired.
8
Domestic use and billing includes semi business and bulk connections.
9
Other costs include chemicals, transport, contractual services, other miscellaneous Annual O&M Costs9
operating expenses and depreciation (Php1,780,602,212).
Php8,123,668,268
Data as of 2015.
Manila 69
MAYNILAD Utility Profile
Water Utility MAYNILAD WATER SERVICES, INC
Address : MWSS Compound, Katipunan Road, Balara, Quezon City
Telephone : (63 2) 981 3333
Website : www.mayniladwater.com
Head : Ramoncito S. Fernandez, President & CEO
Maynilad Water Services, Inc. (MWSI) is a private company that took over management of the West Zone concession area of
Metro Manila’s water supply in August 1997. Its concession area covers part of 10 cities and 7 municipalities of Metro Manila
and Cavite Province with a total area of 540 km2 and a population of 9.8 million people. The service area has a population
density of 23,958 persons/km2. The utility draws water mainly from surface water and a number of deep wells. Tariffs are
regulated by the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office. Maynilad is following a master
development plan covering 2013 – 2017. Its skills development and training program sent 1,395 staff members to training
courses in 2015. It has an annual report for 2015 that is available to the public. None of its operations is under government
influence except for setting tariffs and budget for development. The utility has a well developed management information
system. Billing, accounting, pumping and water treatment systems are computerized.
Mission “We provide safe, affordable and sustainable water solutions that enable those we serve to lead healthier, more comfortable
Statement lives.”
General Data Connections : 1,265,625

About Staff : 2,147
Total Capital Expenditure : Php 33,591,000,000 Average capital expenditure/connection/year: Php5,308.21
Source of Investment Funds : 48% internally generated reserves; 47% commercial loans; 5% foreign loans
Category Residential Semi-Business Category Business Group I Business Group II

Minimum Charge* (Php) (Php) Minimum Charge (Php) (Php)
First 10 m3 143.22 143.22 First 10 m3 650.86 704.28
Commodity Charge (Php/m3) (Php/m3) Commodity Charge (Php/m3) (Php/m3)
Next 10 m3 17.49 29.35 Next 90 m3 65.40 70.88
Next 20 m3 33.26 36.17 Next 100 m3 65.58 71.33
Next 20 m3 43.67 45.86 Next 100 m3 65.77 71.88
Next 20 m3 51.01 53.34 Next 100 m3 66.00 72.35
Next 20 m3 53.34 55.81 : : :
Next 50 m3 55.78 58.27 Next 500 m3 68.87 78.17
Next 50 m3 58.27 60.73 : : :
Over 200 m3 60.73 63.12 Over 10000 m3 72.83 85.93
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at banks, automated teller
machines (ATMs) or designated payment centers.
2. Tariffs are regulated by the MWSS Regulatory Office.
3. There were 41,117 new connections in 2015. Price of new connection is Php7,339 payable prior to connection.
4. Other charges include an environmental charge of 20% of water charges to all customers; a sewerage charge of
20% of water charges (for Business Group connections); a monthly meter maintenance service charge priced
according to meter size; and a value-added tax of 12%.
Priority Need 1. Implementation of rate rebasing 2. Limited water sources and depletion 3. Ease of securing necessary permits
of Utility tariff awarded in December 2014. of available sources. to implement projects.
Service month per household. Water is available 24 hours a day to most users. Applicants have to wait for 7 days for new connections
to be made. Connection fees are paid prior to connection. Water quality is good as all 12.200 water samples taken in 2015
complied with the required residual chlorine content. There were 96,339 consumer complaints recorded while about 36,967
leaks were repaired during the year. Consumers can complain in person at the utility office, through letter, telephone, SMS
text messaging and e-mail. The utility serves the urban poor with individual water connections, installment payment of
connection fees and lower minimum monthly charge for 10 m3 consumption or less (Php84.03).
Performance Maynilad provides water at 124 lpcd to its consumers for an average of 24 hours per day and to 97.3% of the population in its
Highlights service area. NRW at 31.0% is seventh highest with production fully metered and consumption about 99.8% effectively
metered. Financial management is good with operating ratio of 0.49, accounts receivable equivalent of 1.4 days and collection
efficiency of 99.6%. Average tariff of Php43.69/m3 is second highest which covers O&M expenses, depreciation and debt
service with more then enough reserves for future capital development needs. Staff/1000 connections ratio at 1.7 is second
lowest showing its excellent management of its staff. The main concern of Maynilad is additional water sources for its future
needs as well as implementation of the recently approved increase of its tariff.

Area Profile MAYNILAD
MAYNILAD WATER SUPPLY
1
Population: 9,200,000
Comm'l/
Ind'l
13%
Production/Distribution NRW
31%
Average Daily Production 1,912,247 m3/d

Groundwater 0.2%
Surface Water 98.8%
2
Storage 565,000 m3
3 Domestic
Service Area 384 sq km 56%
Distribution pipes 7,574 km
Annual Water Use7

Service Connections
697,970,000 m3
House (7.1 persons/HC) 1,205,169

Public Tap (303 persons/PT) 115
Commercial 51,308
Industrial 9,033
Institutional 0 Comm'l/
Ind'l
Other 0 39%
Total 1,265,625
Service Indicators
4
5 Domestic
61%

Efficiency Indicators Php21,040,000,000
6
Unit Production Cost Php14.67/m3 Service
30%
Staff/1,000 Connections 1.7 Power

8%
Notes:
1
2
All 12,200 water samples taken in 2015 passed the residual chlorine tests.
3
Total area of responsibility is 540 sq. km. Personnel
4
The population not served by the water utility draw water from other service providers, 18% Other
public and private wells. 40%
5
6
About 36,967 leaks were repaired in 2015 while 137,619 meters were either replaced or repaired.
7
Other use includes those from public taps.
8
Other costs include transport, chemicals, other operations expenses. Annual O&M Costs8
and depreciation (Php2,278 million) Php10,241,049,000
Data as of 2015.
Maynilad 71
SUBIC Utility Profile
Water Utility SUBIC WATER AND SEWERAGE CO., INC.
Address : Subicwater Bldg., Rizal Ave. (Subcom Area), Subic Bay Freeport Zone, Olongapo City
Telephone : (63 47) 252 2960 to 2965 Fax : (63 47) 252 2966
E-mail : support@subicwater.com.ph Website : www.subicwater.com.ph
Head : Apollo C. Tiglao, Chairman of the Board
Subic Water and Sewerage Co., Inc. (SubicWater) is operating the water supply system in 17 barangays of Olongapo City and
the Subic Bay Freeport Zone under a 30-year lease-operate-manage-transfer contract with the Subic Bay Metropolitan
Authority starting in 1997. The facilities were constructed in the early 1950s as part of the former US Naval Base. The present
service area has a total population of about 245,136 people and a population density of 747 persons/km2. The system draws
water from 7 river sources, 1 spring and 5 deep wells. Tariffs are approved by the Subic Bay Water Regulatory Board. The
utility has a skills development and training program with 115 staff members attending training courses in 2015. It has an
annual report for 2015 which is available to the public. SubicWater has a master development plan covering 1997 to 2020.
None of its operations is under government influence except for tariff setting. It has a well developed management
information system and billing, accounting systems are computerized as well as its pumping and water treatment operations.
Mission “We are committed to continually exceed our customers’ expectations in all aspects of our operations through our quality
Statement water and services; we shall harness the full potentials of our associates and will continually improve our working conditions to
prevent injury and ill health. In pursuit of these commitments and in full compliance with applicable legal and other
requirements, we shall become a benchmark of excellence in the industry.”

About Staff : 115
Total Capital Expenditure : Php1,033,570,000 Average capital expenditure/connection/year: Php5,150.21
Source of Investment Funds : 80% internally generated reserves; 20% commercial loan
Tariff Structure (Effective 1 July 2015)
DOMESTIC COMMERCIAL GOVERNMENT

Category City Freeport Category City Freeport City Freeport
MINIMUM CHARGE (Php) (Php) MINIMUM (Php) (Php) (Php) (Php)
(Standing) 40.19 506.36 (Standing) 75.86 506.36 58.03 506.36
COMMODITY CHARGE COMMODITY
Consumption (m3) (Php) (Php) Consumption (m3) (Php) (Php) (Php) (Php)
0 - 10 24.86 20.60 0 - 50 37.57 37.41 31.22 29.01
11 - 30 27.34 22.67 51 - 100 41.31 41.15 34.32 31.91
31 - 60 33.54 30.90 101 - 300 45.07 46.75 39.30 38.83
61 – 100 34.78 36.06 301 – 500 48.86 50.50 41.82 43.38
101 - up 36.06 41.18 501 - up 52.61 54.24 44.34 47.71
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office,
banks, automated teller machines (ATMs), and designated payment centers.
2. Tariffs are approved by the Subic Bay Water Regulatory Board.
3. There were 1,807 new connections in 2015. Price of new connection is Php4,014 payable prior to connection or over
12 months or less.
4. Sewerage charges are included in the water bill.
Priority Need 1. Additional raw water source. 2. Extension of the term of the 3. Investment in sewerage system for
of Utility franchise. the city.
Consumer Average monthly consumption is about 23.5 m3 per household of 5-6 persons. The water bill averages Php705.78 per month
Service per household. Water is available 24 hours a day to most users. Applicants have to wait for about 10 days for new connections
to be made. Connection fee is paid at the start or over 12 months or less. Water quality is good as only 15 out of 13,364
water samples taken in 2015 lacked the required residual chlorine content. There were 2,142 complaints recorded and 3,553
leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, SMS text
messaging, social media (Facebook) and e-mail. The utility has several programs for serving the urban poor like installment
payment for new water connections and penalties, free installation and material cost in newly completed projects.
Performance SubicWater provides water at 141 lpcd to its consumers for an average of 24 hours per day and to 81.4% of the population in
Highlights its service area. NRW is 27.8%, higher than the average, with almost full metering for both production (99.1%) and
consumption (100%) . Financial management is mixed with a good operating ratio of 0.77 but an accounts receivable
equivalent of 2.3 months, the fifth highest. Collection efficiency is 103%. Average tariff of Php36.17/m3 is the fourth highest.
It is more than enough to cover O&M costs, depreciation and debt service. Staff/1000 connections ratio good at 2.9, the fourth
lowest. Its main concerns are the extension of its franchise as a private utility, additional source and investment in sewerage.

Area Profile SUBIC
SUBIC WATER SUPPLY
1
Population: 245,136
Other
5% NRW
Production/Distribution 28%

Comm'l/
Groundwater 7% Ind'l
22%
Surface Water 93%
2
Treatment Type Rapid sand filter
Storage 33,341 m3
3
Service Area 328 sq km Domestic
45%
Annual Water Use

Service Connections
22,874,980 m3

Public Tap 0
Commercial (includes hotels) 3,195
Industrial 1
Domestic
Institutional (w/government) 297
52%
Other (shipping) 52
Total 40,137
Other
9%
Service Indicators
4
5
Comm'l/
Ind'l
Average Tariff Php36.17/m3 39%

6
Repairs Debt
Unit Production Cost Php20.12/m3 9% Service
2%
Power
25%
Notes:
1
2
All of 13,364 water samples taken in 2015 except for 15 samples passed the residual chlorine tests.
3
Total area of responsibility is also 328 sq. km.
4
The population not served by the water utility draw water from dug wells. Personnel Other
14% 50%
5
6
7
Other use and billing refer to institutional & government connections and bulk supply & shipping.
8
depreciation (Php109,420,000) and royalty forground water extraction (Php1,430,000). Annual O&M Costs
Php460,230,000
Data as of 2015.
Subic 73
ANGELES Utility Profile
Water Utility ANGELES CITY WATER DISTRICT
Address : Pampang Road, Barangay Lourdes Northwest, Angeles City, Pampanga
Telephone : (63 45) 322 6926; 458 0384 Fax : (63 45) 888 1696
E-mail : acwaterdistrict@yahoo.com.ph Website : www.acwaterdistrict.com
Head : Engr. Reynaldo C. Liwanag, General Manager
Angeles City Water District (ACWD) is a government corporation established in 1987 which took over the management of the
city’s waterworks system. It is responsible for water supply for 31 of 33 barangays of Angeles City which has a total population
of 395,729 people. The present service area of ACWD has a population density of 8,046 persons/km2. The utility draws water
from 32 deep wells and bulk purchase of treated water. Staff salaries and tariffs are under government influence. The utility is
following a development plan covering 2016-2021. ACWD has an annual report for 2015 that is available to the public. It also
submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration
(LWUA). The utility has a partly developed management information system and a computerized pumping system. About 151
of its staff members attended training courses in 2015.
“To provide the highest quality water service; train and motivate ACWD personnel to be productive, responsive and customer-
Mission oriented; educate residents on effective ways and benefits of water conservation; conduct R&D on water technology and
Statement introduce innovations for efficient operation; and actively participate in community development for the protection of the
environment, particularly its water resources.”

About Staff : 174
Residential Commercial A Commercial Commercial Commercial Bulk/

Category
Government Industrial B C D Wholesale
MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 192.00 384.00 336.00 288.00 240.00 11,520.00
COMMODITY CHARGE
Consumption (m3)
11 - 20 21.25 42.50 37.15 31.85 26.55 63.75
21 - 30 22.75 45.50 39.80 34.10 28.40 68.25
31 - 40 24.50 49.00 42.85 36.75 30.60 73.50
41 - 50 26.55 53.10 46.45 39.80 33.15 79.65
51 - up 29.00 58.00 50.75 43.50 36.25 87.00
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 4” except industrial connections
going up to 10” and bulk supply/wholesale starting at 2” to 4”. Commodity charges remain the same regardless of
connection size.
Notes:
paid at the water utility office, banks and designated payment centers.
2. Tariffs are regulated by the Local Water Utilities Administration.
3. There were 4,010 new connections in 2015. Price of new connection is Php1,250 excluding materials and labor
payable over 12 months or less.
Priority Need 1. Alternate source of water. 2. Infrastructure assets management. 3. Long term NRW reduction strategy.
of Utility
Service household. Water is available 24 hours a day to most users. Applicants have to wait for about a week for a new connection to
be made. Connection fee can be paid over 12 months or less. Water quality can be improved with 118 out of 3,261 water
samples taken during the year lacking the required residual chlorine content. There were 5,779 consumers complaints
recorded and 1,481 leaks repaired during the year. Consumers can complain in person at the water utility office or by
telephone, letter, email or SMS text messaging. The utility has no specific policy for providing water for the poor.
Performance ACWD provides water at 156 lpcd to its consumers at an average of 24 hours per day to 72% of the population in its service
Highlights area. NRW is 17.9% with production fully metered but consumption with 90% of connections with functioning meters. It is
lower than the average but can be determined better with full metering of connections. Financial management is mixed with
an operating ratio of 0.81 and 100% collection efficiency but accounts receivable equivalent of 3.3 months is the highest.
Average tariff is lower than the average at Php23.05/m3 and is enough to cover O&M costs, replacements and debt service.
Staff/1000 connections ratio is very good at 3.5, the sixth lowest. The water district can afford to increase connections as it
can provide the fourth highest per consumption. However, it has room for improving its collection in a timely manner.

Area Profile ANGELES
ANGELES WATER SUPPLY
1
Population: 350,000
Comm'l
Comm'l
9%
9%
NRW
NRW
18%
18%
Groundwater 100.0%
Surface Water Nil
2
Storage 7,806 m3 Domestic
3
Service Area 43.5 sq km 73%
Domestic
73%
Distribution pipes 394 km
AnnualWater
Annual WaterUse
Use7
18,014,248 m3

Public Tap 0
Commercial 3,821
Industrial 0
Institutional 224
Other 0
Comm'l
Total 50,408 Comm'l
22%
22%
Service Indicators
4
5
Domestic
78%
78%

Php340,925,606
7
Personnel
Service
28%
Unit Production Cost Php15.40/m3 Repairs 17%
Bulk 5%
Operating Ratio 0.81 Supply 4%
Power Other
Notes: 21% 25%
1 Other
2
25% Power
All 3,261 water samples taken in 2015 except for 118 passed the residual chlorine content test. 21%
3
4
The population not served by the water district draw water from other service providers.
5
About 5,779 consumer complaints were registered in 2015. Bulk
6 Personnel Supply
Repairs
About 1,481 leaks were repaired in 2015 and 2,399 meters were either replaced or repaired.
7 28% 5%4%
Domestic use and billing include institutional/government connections.
8
Debt
Other costs include chemicals, transport costs, other miscellaneous operating expenses, Service
depreciation (Php46,774,993). Bulk Supply is for purchase of 129,766 cu m of treated water. Annual
Annual O&MCosts
17%O&MCosts
8
Php277,398,322
Php277,398,322
Data as of 2015.
Angeles 75
BACOLOD Utility Profile
Water Utility BACOLOD CITY WATER DISTRICT
Address : Corner Galo-San Juan Streets, Bacolod City, Negros Occidental
Telephone : (63 34) 433 1294 Fax : (63 34) 433 2141
E-mail : baciwa@hotmail.com Website : www.baciwa.gov.ph
Head : Engr. Mario G. Macatangay, General Manager
Bacolod City Water District (BACIWA)) is a government corporation established in 1973 which took over the management of
the city’s waterworks system that dates back to 1929. It is responsible for water supply of Bacolod City which is composed of
61 barangays with a total population of 561,875 people. It is planning to provide septage management services. The present
service area of BACIWA has a population density of 3,655 persons/km2. The utility draws water from 55 deep wells and 2
spring sources. Staff salaries, appointment of top management and tariffs are under government influence. BACIWA is
following a master development plan covering 2017-2021. The utility has an annual report for 2015 but it is not available to
the public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water
Utilities Administration (LWUA). It has no management information system but its billing and accounting systems are
computerized. About 238 of its staff members attended training courses in 2015.
Mission “We are committed to provide our stakeholders with quality and reliable water and wastewater services through effective and
Statement efficient stewardship of resources that we manage.”

About Staff : 311
Residential/Governmen
Category Commercial/Industrial
t
MINIMUM CHARGE (Php) (Php)
(First 10 m3 or less) 208.00 416.00
COMMODITY CHARGE
Consumption (m3) (Php/m3) (Php/m3)
11 - 20 21.40 42.80
21 - 30 22.75 45.50
31 – 50 25.80 51.60
51 – 70 30.05 60.10
71 – 100 35.50 71.00
101 - up 42.70 85.40
*Minimum charges are for ½” connection and increase with size of connection from ¾”
to 4”. Commodity charges remain the same regardless of connection size.
Notes:
paid at the water utility office, banks, payment centers and through bill collectors.
3. There were 2,590 new connections in 2015. Price of new domestic connection
is Php3,915 payable over 12 months or less or at the start.
Priority Need 1. Additional water supply. 2. Non revenue water reduction. 3. Septage management.
of Utility
Service household. Water is available 16 hours a day to most users. Applicants have to wait for about 10-15 days for a new connection
to be made. Connection fee can be paid over 12 months or less or prior to connection. Water quality needs improvement with
only 5,952 out of 11,904 water samples taken during the year passing the residual chlorine tests. There were 24,919
consumers complaints recorded and 4,750 leaks repaired during the year. Consumers can complain in person at the water
utility office or by telephone, letter and e-mail. The utility provides water to the urban poor through community-managed
communal faucets and payment of connection fees over a period of 12 months.
Performance BACIWA provides water at 131 lpcd to its consumers but at an average of 16 hours per day and to 62.7% of the population in
Highlights its service area. It has a high NRW of 35.1% which is among highest quartile. Production is fully metered while consumption
metering is 99.4% making the NRW figure reliable. Operating ratio is good at 0.94 with revenues just enough to cover O&M
costs, depreciation and debt service and collection efficiency of about 100%. but accounts receivable equivalent of 2.0 months
is among the top quartile but still manageable. Average tariff of Php29.33/m3 is tenth highest. Staff/1000 connections ratio at
6.1 is higher than average. BACIWA has to improve its water availability and coverage as well as reduce its NRW. It has little
room to increase tariffs as it is already among the highest.

Area Profile BACOLOD
BACOLOD WATER SUPPLY
1
Population: 482,424
UFW
35%

Groundwater 86% Other7
1%
Surface Water (Spring) 14%
Treatment Type 2 Chlorination Comm'l
8%
Storage 23,800 m3
3
56%
Annual Water Use7

Service Connections
24,213,676 m3

Public Tap 0
Commercial 3,211
Industrial 0 Other
2%
Institutional 153
Other 1
Total 50,580
Comm'l
28%
Service Indicators
4
5
70%

6
Unit Production Cost Php17.98/m3 Repairs Service
8% 15%
Other
Power
21%
Notes:
1
2
About 5,952 out ouf 11,904 water samples taken in 2015 passed the residual chlorine tests;
one deepwell goes through additional filtration.
3
Total area of responsibility is 156 sq. km.
4
The population not served by the water district draw water from other service providers,
Personnel
private tube wells and dug wells/springs in remote areas.
5
44%
About 81% of consumers have 24-hour water supply; 24,019 consumer complaints were registered.
6
7
Other use and billing refer to institutional connections and a bulk connection. Annual O&M Costs8
Commercial includes industrial use and billing. Php435,277,000
8
Other costs include transport, chemicals and depreciation (Php6,118,000).
Data as of 2015.
Bacolod 77
BALIWAG Utility Profile
Water Utility BALIWAG WATER DISTRICT
Address : Tomacruz Street, Poblacion, Baliwag, Bulacan
Telephone : (63-44) 766 2618 Fax : (63-44) 766 3737
E-mail : balwadis@yahoo.com Website : www.baliwagwd.com
Head : Mr. Artemio F. Baylosis, General Manager
Baliwag Water District (BWD) is a government corporation established in 1989. It is responsible for water supply and
sanitation for the town of Baliwag with a total population of 149,954 people. Its present service area covers all 27 barangays
of the town which are all classified as either urban or highly urban. BWD draws water from 21 deep wells. Number of staff and
salaries, and tariffs are under government influence. The utility has a partly-developed management information system with
computerized billing, accounting and pumping systems. BWD has an annual report for 2015 that is available to the public. It
also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities
Administration (LWUA). BWD staff members attended 130 training courses in 2015. BWD is the first and among the few water
utilities outside the major cities that has a septage management program offering desludging services to customers.
Mission “We commit to provide safe, adequate and affordable water and sanitation services and protect the environment through
Statement community participation.”

About Staff : 116
Category Residential Commercial Commercial Commercial

A B C
(First 10 m3 or less) 180.00 315.00 270.00 225.00
COMMODITY CHARGE
11 - 20 21.80 35.15 32.70 27.25
21 - 30 24.75 43.40 37.10 30.90
31 - 40 27.80 48.65 41.70 34.75
41 - 50 31.50 55.10 47.25 39.35
51 - up 35.60 62.30 53.40 44.50
*Minimum charges are for ½” connection which increase with size of connection from ¾” to 4”.
Commodity charges remain the same regardless of connection size.
Notes:
utility office, payment centers and through credit and debit cards.
3. There were 1,229 new connections in 2015. Price of new connection starts at Php4,095 payable in 12
months or less.
Priority Need 1. Drilling of production well 152 m deep in 2. Parallel pipeline program 150 mm 3. Parallel pipeline program 100 mm
of Utility Brgy. Pinagbarilan diameter diameter
Consumer Average monthly consumption is about 18.9 m3 per house connection. The water bill averages Php416.17 per month per
Service house connection. Water is available 24 hours a day to all users. Applicants have to wait for about 7 days for a new connection
to be made. Connection fees can be paid over a period of up to 12 months. Water quality is good with all 1,716 water
samples taken complying with residual chlorine content requirement. There were 1,315 consumer complaints recorded while
2,569 leaks were repaired during the year. Consumers can complain in person at the water utility office or by telephone,
letter, email and SMS text messaging. The utility has no specific policy for providing water for the poor. BWD provides
desludging services to customers and non customers in its service area.
Performance BWD provides 24-hour water supply at an average consumption of 125 lpcd with coverage of 86.7% of the population in its
Highlights service area. NRW is 14.8% among the lowest with production 100% metered and with 92.3% of connections with working
meters. Financial management is good with an operating ratio of 0.96 ,accounts receivable equivalent of 0.9 month and more
than 100% collection efficiency. Average tariff of Php24.39 while lower than average is enough for the water district to cover
O&M costs as well as replacements and debt service. Staff/1000 connections ratio of 4.5 is good at just above the lowest
quartile.

Area Profile BALIWAG
BALIWAG WATER SUPPLY
1
Population: 149,954
NRW
Comm'l
6% 15%

Groundwater 100%
Surface Water Nil
2
Storage 2,720 m3
3
Domestic
Annual Water Use7

Service Connections
7,097,506 m3

Public Tap 0
Commercial 1,252
Industrial 0
Institutional 0
Comm'l
Other 0 16%
Total 25,995
Service Indicators
4
5
Domestic
84%

6
Unit Production Cost Php19.86/m3 Other8
40%
Staff/1,000 Connections 4.5 Debt
Service
Notes: 7%
1 Repairs
The population is for the present area served by the utility which is also that of the mandated area.
2 4%
All 1,716 water samples taken in 2015 complied with residual chlorine content requirement..
3
Total area of responsibility is covered by the water district.
4
The population not served by the water district draw water from private deep wells.
5
Power
About 1,315 consumer complaints were registered in 2015. 14% Personnel
6
About 2,569 leaks were repaired in 2015 and 1,271 meters were either replaced or repaired. 35%
7
Industrial and government use and billing are all under commercial.
8
Other costs include chemicals, other miscellaneous operating expenses
Annual O&M Costs
Php140,961,877
Data as of 2015.
Baliwag 79
BAYAWAN Utility Profile
Water Utility BAYAWAN WATER DISTRICT
Address : Lot 1, Blk N, Don Gaspar Vicente Subdivision, Brgy. Villareal, Bayawan City, Negros Oriental
Telephone : (63 35) 430 0361 Fax : (63 35) 430 0361
E-mail : bayawanwaterdistrict@ymail.com Website : www.bawad.gov.ph
Head : Alma L. Abrasaldo, General Manager
Bayawan Water District (BAWAD) is a government corporation established in 1982 which took over the management of the
city’s waterworks system. It is responsible for water supply for the Bayawan City which has a total population of 117,900
people. The present service area of BAWAD is composed of 13 barangays of the city’s 28 barangays and has a population
density of 842 persons/km2. The utility draws water mainly from spring sources and a well. Staff, salaries, appointments and
tariffs are under government influence. The water district is following a master development plan covering 2012-2016. BAWAD
has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial,
consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed
management information system and a computerized billing and accounting system. About 10 of its staff members attended
training courses in 2015.
Mission “Improved living conditions of the target population of Bayawan City through 24 - hour clean drinking water.”
Statement

About Staff : 18
Source of Investment Funds : 100% government loan
Tariff Structure (Effective 1 March 2016)

Residential Commercial Bulk/
Category Commercial Commercial Commercial
& Industrial Wholesale
A B C
Government
MINIMUM CHARGE (Php) *
(First 10 m3 or less) 230.00 460.00 402.50 345.00 287.50 690.00
Consumption (m3) Php/m3 Php/m3 Php/m3 Php/m3 Php/m3 Php/m3
11 - 20 28.20 56.40 49.35 42.30 35.25 84.60
21 - 30 33.90 67.80 59.30 50.85 42.35 101.70
31 - 40 39.80 79.60 69.65 59.70 49.75 119.40
41 - up 45.80 91.60 80.15 68.70 57.25 137.40
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 4”. Commodity charges remain
the same regardless of connection size.
Notes:
paid at the water utility office and through bill collector.
3. There were 489 new connections in 2015. Price of new connection is Php3,900
payable prior to connection.
Priority Need 1. Non revenue water reduction. 2. Expansion of water treatment facility. 3. Expanded coverage to hinterland
of Utility barangays.
Service household. Water is available 24 hours a day to most users. Applicants have to wait for 2 – 3 days for a new connection to be
made. Connection fee is paid prior to connection. Water quality is good with only 2 water samples out of 330 samples taken
during the year failing the required residual chlorine content test. There were 9,213 consumers complaints recorded and 2,822
leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter, email and
SMS text messaging. The water district allows subsidized water connection fees for the poor.
Performance BAWAD provides water at 72 lpcd to its consumers at an average of 24 hours per day but to only 48.8% of the population in
Highlights its service area. NRW is 29.3% just within the top quartile with production and consumption fully metered. Financial
management is good with an operating ratio of 0.84, collection efficiency of 99% and accounts receivable equivalent is 0.7
month. Average tariff is above average at Php29.02/m3 and is enough to cover O&M costs, depreciation and debt service.
Staff/1000 connections ratio is good at 3.8, among those in the lowest quartile. The water district has to improve on its
customer service by providing more water to its customers and increasing coverage in its service area.

Area Profile BAYAWAN
BAYAWAN WATER SUPPLY
1
Population: 56,736
NRW
29%

Comm'l
Groundwater 15% 7%
Surface Water 85%

2
Storage 1,620 m3
3
64%
Annual Water Use7

Service Connections
1,217,310 m3

Public Tap (6.6 persons/PT) 4
Commercial 370
Industrial 0
Institutional 64
Other 0 Comm'l
17%
Total 4,680
Service Indicators
4
Average Tariff Php29.02/m3 83%

5
Service
Unit Production Cost Php17.15/m3 18%
Other
Accounts Receivable 0.7 month Repairs 20%
8%
Notes: Power
1
2
About 328 out of 330 water samples taken in 2015 passed the residual chlorine test.
3
4
The population not served by the water district draw water from tube wells and dug wells.
5
There were 9,213 consumer complaints registered in 2015.
6
About 2,822 leaks were repaired in 2015 and 189 meters were either replaced or repaired. Personnel
7 48%
Annual O&M Costs8
Php20,872,282
Data as of 2015.
Bayawan 81
BUTUAN Utility Profile
Water Utility BUTUAN CITY WATER DISTRICT
Address : Gov. Jose A. Rosales Avenue, Butuan City
Telephone : (63 85) 342 3145; Fax : (63 85) 341 5008
E-mail : bcwd_pr@yahoo.com Website : www.bcwd.gov.ph
Head : Engr. Anselmo L. Sang Tian, General Manager
Butuan City Water District (BCWD) is a government corporation established in 1974. It is responsible for water supply for 55
of 86 barangays of Butuan City which has a total population of 337,063 people. The present service area of BCWD has a
population density of 749 persons/km2. The utility draws water from 5 deep wells and Taguibo River. Staff salaries, tariffs,
appointments of staff and management and budget are under government influence. The utility is following a development
plan covering 2013-2018. BCWD has an annual report for 2015 that is available to the public. It also submits monthly data
sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility
has a partly developed management information system and computerized billing & collection, and complaints systems. About
70 of its staff members attended training courses in 2015.
“Butuan City Water District, a service-oriented entity, endeavors to preserve the environment, deliver quality service and
Mission satisfy its customers.”
Statement

About Staff : 194
Residential Commercial II Bulk/

Category Commercial I
Government Industrial Wholesale
(First 10 m3 or less) 208.65 365.10 417.30 625.95
COMMODITY CHARGE
11 - 20 38.35 67.10 76.70 115.05
21 - 30 41.75 73.05 83.45 125.20
31 - 40 49.00 85.75 98.00 147.00
41 - 50 57.55 85.75 115.10 172.65
51 - up 67.75 85.75 135.10 202.65
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 2”.
Notes:
paid at the water district office, banks and designated payment centers.
connection or over 12 months or less.
Priority Need 1. Infrastructure improvement to 2. Reduction of non revenue water. 3. Extension of supply lines to built-up
of Utility address turbidity of river source. areas of the city.
Service household. Water is available 24 hours a day to most users. Applicants have to wait for about 3-5 days for a new connection
to be made. Connection fees can be paid prior to connection or over 12 months or less. Water quality can still be improved
with 18 out of 2,684 water samples taken during the year lacking the required residual chlorine content. There were 42,176
consumer complaints recorded and 2,866 leaks repaired during the year. Consumers can complain in person at the water
district office or by telephone, letter, email or SMS text messaging. The utility has no specific policy for providing water for the
poor.
Performance BCWD provides water at 68 lpcd to its consumers at an average of 24 hours per day to 84.2% of the population in its service
Highlights area. The utility is affected by turbidity of its main river source, hence, the lowest per capita consumption. NRW is high as
well at 35.6% with both production and consumption fully metered. Financial management is good with an operating ratio of
0.94, accounts receivable equivalent of 1.6 months and slightly over 100% collection efficiency. Average tariff is third highest
at Php39.38/m3 which is barely enough to cover O&M costs, a high debt service and depreciation. Staff/1000 connections ratio
at 4.7 is better than the average. Its main concerns are its supply problem and high water losses which would hamper its
ability to increase coverage.

Area Profile BUTUAN
BUTUAN WATER SUPPLY
1
Population: 337,063
NRW
36%
2%
Comm'l/
Ind'l
Groundwater 31% 7%
Surface Water 69%

2
Storage 3,120 m3
3
Annual Water Use7

Service Connections
11,340,393 m3

Public Tap 0
Commercial 1,339
Industrial 1,336 Other
6%
Institutional 414
Other 59 Comm'l/
Ind'l
Total 41,024 26%
Service Indicators
4
5
Domestic

6
Repairs
Power Debt
Operating Ratio 0.94 4% Service
Accounts Receivable 1.6 months 28%

Personnel
27%
Notes:
1
2
All 2,684 water samples taken in 2015 passed the residual chlorine test.
3
4
The population not served by the water district draw water from other piped
Other
service providers and public tubewells with handpumps..
34%
5
6
7
Other use and billing include institutional/government connections.
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses, Annual O&M Costs8
and depreciation (Php54,496,685.15). Php271,061,735
Data as of 2015.
Butuan 83
CABANATUAN Utility Profile
Water Utility CABANATUAN CITY WATER DISTRICT
Address : 229 Maharlika Road, Dicarma District, Cabanatuan City
Telephone : (63-44) 463 1644 to 47 Fax : (63-44) 463 1643
E-mail : ccwd@ccwd.com.ph Website : www.ccwd.com.ph
Head : Mr. Mario G. Villasan, General Manager
Cabanatuan City Water District (CCWD) is a government corporation established in 1974. It is responsible for water supply for
the city of Cabanatuan with a total population of 297,426 people. Its present service area covers 72 of the 89 barangays of the
city which are all classified as either urban or highly urban. CCWD draws water from 31 deep wells. Number of staff and their
salaries and appointments, tariffs and budget are under government influence. The utility has a well developed management
information system with computerized billing, accounting, pumping, treatment, payroll, warehousing and inventory systems.
CCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain
financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a master development plan
covering 2015 to 2021. CCWD staff members attended 102 training courses in 2015.
Mission “To provide safe water of the highest quality to the people of Cabanatuan City, anticipating emerging community demands
Statement while protecting the environment; ensure that water pressure is maintained at minimum of 10 psi 24 hours a day 365 days a
year at affordable prices; and operate as a dynamic, responsible, self-sufficient quasi-public corporation.”

About Staff : 193
Source of Investment Funds : 78% internally generated reserves; 22% government loan
Residential
& Commercial Commercial Commercial Commercial Bulk
Category
Government II A B C Wholesale

(First 10 m3 or less) 192.00 384.00 336.00 288.00 240.00 576.00
COMMODITY CHARGE
Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3)
11 - 20 21.60 43.20 37.80 32.40 27.00 64.80
21 - 30 23.80 47.60 41.65 35.70 29.75 71.40
31 - 40 26.40 52.80 46.20 39.60 33.00 79.20
41 - 50 29.60 59.20 51.80 44.40 37.00 88.80
51 - up 33.70 67.40 59.00 50.55 42.15 101.10
*Minimum charges are for ½” connections which increase with size of connection from ¾” to 4”. Commodity
charges remain the same regardless of connection size. Lifeline minimum charge is Php179.00.
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office and
payment centers.
3. There were 2,182 new connections in 2015. Price of new connection starts at Php6,000 payable at the start or in
installment.
Priority Need 1. Reduction of non revenue water. 2. Expansion to unserved barangays. 3. Source development.
of Utility
Consumer Average monthly consumption is about 22.4 m3 per house connection of 5-6 persons. The water bill averages Php509.06 per
Service month per house connection. Water is available 24 hours a day to all users. Applicants have to wait for about 15 working days
for a new connection to be made. Connection fees can be paid over a period of up to 12 months. Water quality is good with
all 10,767 water samples taken in 2015 complying with residual chlorine content requirement. There were 113 consumer
complaints and 5,712 customer feedbacks recorded while 5,996 leaks were repaired during the year. Consumers can complain
in person at the water utility office or by telephone, letter, email, SMS text messaging and online media. The utility has a
lifeline minimum charge for the poor.
Performance CCWD rates high in customer satisfaction by providing 24-hour water supply with a high coverage of 99.7% and average
Highlights consumption of 123 lpcd. NRW is 25.8% which is about average with production and consumption fully metered. Financial
management is good with an operating ratio of 0.87, accounts receivable equivalent of 1.7 months and more than 100% bill
collection efficiency. Tariffs at Php28.23/m3 average are able to cover O&M costs, replacement costs and debt service and
generate some earnings. Staff/1000 connections ratio is 4.9 which is just at the median.

Area Profile CABANATUAN
CABANATUAN WATER SUPPLY
1
Population: 236,454
Inst'l
5% NRW
Comm'l
11%
Groundwater 100%
Surface Water Nil
2
Storage 6,546 m3
3 Domestic
Annual Water Use

Service Connections
16,376,938 m3

Public Tap 0
Commercial 3,783
Industrial 0
Inst'l
8%
Other 0 29%
Total 39,531
Service Indicators
4
5
63%

6
Unit Production Cost Php18.26/m3 Repairs
Power
Operating Ratio 0.87 21% 9% Debt
Service
Accounts Receivable 1.7 months 2%
Notes: Personnel
1
2
All 10,767 water samples taken in 2015 passed the residual chlorine content test.
3
The total area of responsibility is 191 sq km
4
The population not served by the water district draw water from wells with handpump.
5
About 113 consumer complaints were registered in 2015 with 5,712 feedbacks. Other
6
7
and depreciation (Php58,180,303).
Annual O&M Costs7
Php299,121,692
Data as of 2015.
Cabanatuan 85
CAGAYAN DE ORO Utility Profile
Water Utility CAGAYAN DE ORO CITY WATER DISTRICT
Address : Corrales Avenue, Cagayan de Oro City
Telephone : (63 88) 856 4549; 856 4373 Fax : (63 8822) 722 705
E-mail : cowd@cowd.gov.ph Website : www.cowd.gov.ph
Head : Engr. Rachel M. Beja, General Manager
Cagayan de Oro City Water District (COWD) is a government corporation established in 1976 which took over the
management of the city’s waterworks system. It is responsible for water supply for Cagayan de Oro City and Opol Municipality
which have a total population of 749,881 people. The present service area of COWD is composed of 72 barangays of the
combined 95 barangays of the city and Opol which has a population density of 1,261 persons/km2. The utility draws water
mainly from 26 wells and a spring source. It buys bulk water sourced from a river. Staff, salaries, appointments and tariffs are
under government influence. The water district is following a master development plan covering 2012-2020. COWD has an
annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer
and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed management
information system and a computerized billing and accounting system. About 181 of its staff members attended training
courses in 2015.
Mission “We provide excellent water service to the community we serve.”

Statement

About Staff : 421
Source of Investment Funds : no data available
Tariff Structure (Effective 1 May 2014)
AREA MAIN SERVICE AREA YOUNGSVILLE SUBDIVISION

Residential Commercial Residential Commercial
Category
Government Industrial Government Industrial
(First 10 m3 or less) 218.40 436.80 238.40 476.80
COMMODITY CHARGE
11 - 20 30.55 61.10 32.55 65.10
21 - 30 31.85 63.70 33.85 67.70
31 - 40 33.65 67.30 35.65 71.30
41 - up 36.00 72.00 38.00 76.00
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 4” and 10”. Commodity
charges remain the same regardless of connection size.
Notes:
paid at the water utility office, ATMs, banks and payment centers.
3. There were 3,418 new connections in 2015. Price of new connection is Php1,820
Priority Need 1. Additional production wells or 2. Non revenue water reduction. 3. Service area or pipeline expansion.
of Utility alternate source of water.
Service household. Water is available 22 hours a day to most users. Applicants have to wait for 3 days for a new connection to be
made. Connection fee is paid all at the start. Water quality is good with all 1,272 water samples taken during the year passing
the required residual chlorine content test. There were 27,637 consumers complaints recorded and 6,391 leaks repaired
during the year. Consumers can complain in person at the water utility office or by telephone or letter. The utility has
allocated funds for LGU projects especially relocation sites for calamity victims.
Performance COWD provides water at 103 lpcd to its consumers at an average of 22 hours per day to 99.5% of the population in its service
Highlights area. NRW is the highest at 54.3% with production and consumption fully metered. Financial management is good with an
operating ratio of 0.66, collection efficiency of over 100% and accounts receivable equivalent is 1.8 months. Average tariff is
sixth highest at Php34.51/m3 resulting in the fourth lowest operating ratio with revenues easily covering O&M cost,
depreciation and debt service. Staff/1000 connections ratio at 4.8 just below the median. NRW reduction and additional
sources are its main concerns.

Area Profile CAGAYAN DE ORO
CAGAYAN DE ORO WATER SUPPLY
1
Population: 616,532
Other
Comm'l/ 3%
Ind'l
NRW
Average Daily Production 158,767 m3/d 54%
Groundwater 75%
Surface Water 25%
2
Treatment Type Chlorination Domestic
Storage 15,008 m3 37%
3
Annual Water Use7

Service Connections
57,950,037 m3

Public Tap 0
Commercial 6,739
Industrial 0
Institutional 337
Domestic
Other 73 67%
Total 88,076 Other
6%
Service Indicators
4
5 Comm'l/
Water Availability 22 hours/day Ind'l

6
Power
Unit Production Cost Php10.48/m3 18% Repairs

Staff/1,000 Connections 4.8 Personnel
Debt
16%
Service
Notes: 21%
1
2
3
4
The population not served by the water district draw water from Level 2 service providers
dug wells and private wells. Bulk
5 Other
There were 27,637 consumer complaints registered in 2015. Supply
6
14%
7
8
Other costs include chemicals, other miscellaneous operating expenses Annual O&M Costs8
and depreciation (Php77,229,640). Bulk supply is for purchase of treated water. Php607,557,121
Data as of 2015.
Cagayan de Oro 87
CAMARINES NORTE Utility Profile
Water Utility CAMARINES NORTE WATER DISTRICT
Address : Vinzons Avenue, Barangay. Lag-on, Daet, Camarines Norte
Telephone : (63 54) 440 3502 Fax : (63 54) 440 3502 loc 206
E-mail : cnwd1974@yahoo.com Website : www.cnwd.gov.ph
Head Maria Antonia B. F. Boma, General Manager
Camarines Norte Water District (CNWD) is a government corporation established in 1973 which took over the management of
the province’s waterworks system. It is responsible for water supply for 7 towns which have a total population of 377,461
people. The present service area of CNWD is composed of 102 barangays of the 7 towns’ 175 barangays. The utility draws
water mainly from 8 spring intakes and 6 wells. Staff, salaries, appointments and tariffs are under government influence. The
water district is following a master development plan covering 2009-2023. CNWD has an annual report for 2015 but it is not
available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the
Local Water Utilities Administration (LWUA). The utility has a partly developed management information system and a
computerized billing system. About 52 of its staff members attended training courses in 2015. (Note: In January 2016 CNWD
entered into a joint venture agreement with PrimeWater for the water supply improvement, rehabilitation, expansion,
construction and management of septage facilities of CNWD that changed the corporate structure of the utility.)
“To ensure a 24-hour supply of potable water; to lead in watershed/environment management; to maintain corporate viability
Mission and stability towards sustained technological advancement; and, to optimize development of personnel skills for enhanced
Statement delivery of service.”

About Staff : 77
Source of Investment Funds : 16.1% internally generated reserves; 4.5% government grant;
and 79.4% government loan
Tariff Structure (Effective 1 August 2014)

Category Residential Government Commercial Industrial
(First 10 m3 or less) 202.00 202.00 404.00 404.00
11 - 20 24.25 24.25 48.50 48.50
21 - 30 26.35 26.35 52.70 52.70
31 - 40 28.45 28.45 56.90 56.90
41 - up 30.55 30.55 61.10 61.10
Notes:
paid at the water utility office, through bill collectors or payment centers.
3. There were 980 new connections in 2015. Price of new connection starts at Php3,572.50
Priority Need 1. Source development. 2. Water supply system rehabilitation. 3. Service area expansion.
of Utility
Consumer Average monthly consumption is about 17.1 m3 per household of 4 - 5 persons. The water bill averages Php410.01 per month
Service per household. Water is available 24 hours a day to most users. Applicants have to wait for 3 weeks for a new connection to
be made. Connection fee is paid prior to connection. Water quality is good with all 11,685 water samples taken during the
year passing the required residual chlorine content test. There were 503 consumers complaints recorded and 656 leaks
repaired during the year. Consumers can complain in person at the water district office or by telephone, letter, email, SMS
text messaging and social media. The water district provides water points and independent piped systems for far flung areas.
Performance CNWD provides water at 121 lpcd to its consumers at an average of 24 hours per day to only 48.0% of the population in its
Highlights service area. NRW is 21.2% with production only 48.5 metered and consumption 99.8% metered. Financial management is
good with an operating ratio of 0.89, collection efficiency of 101% and accounts receivable equivalent is 1.8 months. Average
tariff is just above average at Php27.44/m3 but enough to cover O&M costs, debt service and depreciation. Staff/1000
connections ratio is very good at 2.9, the fourth lowest. Full metering of production and consumption will help determine the
real extent of water losses. The large area to cover in the province poses a challenge to the water district to expand its
services.

Area Profile CAMARINES NORTE
CAMARINES NORTE WATER SUPPLY
1
Population: 269,610
Other
Comm'l 5%
7% NRW
21%

Groundwater 6%
Surface Water 94%
2
Storage 4,232 m3
3 Domestic
Service Area no data 67%
Annual Water Use7

Service Connections
7,447,135 m3

Commercial 1,588
Industrial 0 Comm'l
19%
Institutional 380 Other
7%
Other 0
Total 26,138
Service Indicators
4
5
74%

6
Power Repairs
Unit Production Cost Php19.31/m3 5% 4%
Accounts Receivable 1.8 months Debt
Personnel Service
Staff/1,000 Connections 2.9 35% 24%
Notes:
1
2
3
The total area of responsibility is 1,299 sq km
4
The population not served by the water district draw water from rural water works systems,
tube wells and dug wells. Other
5 32%
There were 503 consumer complaints registered in 2015.
6
7
Other use and billing are for institutional/government connections including public taps.
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses, Annual O&M Costs8
and depreciation (Php29,834,532.41). Php143,832,613
Data as of 2015.
Camarines Norte 89
METRO CEBU Utility Profile
Water Utility METRO CEBU WATER DISTRICT
Address : Magallanes Street corner Lapu-Lapu Street, Cebu City
Telephone : (63 32) 254 8434 Fax : (63 32) 254 5391
E-mail : mcwd@cvis.net.ph or gmo@mcwd.gov.ph Website : www.mcwd.gov.ph
Head : Engr. Noel R. Dalena, Acting General Manager
Metro Cebu Water District (MCWD) is a government corporation established in 1974 which took over the management of the
city’s waterworks system that dates back to 1910. It is responsible for water supply of Cebu City and 7 other cities and
municipalities with a total population of 2,275,929 people. MCWD’s present service area a population density of 5,021
persons/km2. The utility draws its water supply from 125 deep wells, one surface water source, desalination and purchase of
raw and treated water. Staff salaries and appointment and tariffs are under government influence. The utility has an annual
report for 2015 that is available to the public. It also submits monthly data sheets which contain financial, consumer and
operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management information
system with computerized billing, accounting, warehouse inventory, mapping, monitoring and data banking systems. About
832 of its staff members attended training courses in 2015.
Mission “MCWD is committed to undertake continuing exploration and development activities aimed at the preservation and
Statement sustainability of our water resources; to continuously improve our capability to provide proper services; to operate and
maintain our facilities in an optimal manner; to nurture a highly-motivated workforce with a strong spirit of collaboration and
upheld and inspired by a competent management team with sound and prudent financial management.”

About Staff : 854
Source of Investment Funds : no data provided
Communal
Category Regular** Subdivisions Condominiums
taps
MINIMUM CHARGE* (Php) (Php) MINIMUM (Php) MINIMUM (Php)
(First 10 m3 or less) 152.00 133.17 #Units x10 m3 #x137.86 First 10 m3 152.00
COMMODITY CHARGE COMMODITY CHARGE
Consumption (m3) (Php/m3) (Php/m3) (m3) (Php/m3) (m3) (Php/m3)
11 – 20 16.80 15.69 #Units x10 m3 16.80 11-#Units x10 m3 16.80
21 – 30 19.77 11.89 #Units x10 m3 19.77 Next 10 m3 19.77
Succeeding
31 – up 48.40 38.76 48.40 Succeeding m3 48.40
m3
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 6” (communal) or 10” (regular
& condominium). Commodity charges remain the same regardless of connection size. Bulk rates apply to subdivisions
and condominiums. ** Regular connection rates apply to residential and commercial/industrial/government connections.
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district office
and branches or in banks and payment centers.
3. There were 11,024 new connections in 2015. Price of new connection is Php4,500 payable over 12 months or more.
Priority Need 1. Water source. 2. Financing for expansion. 3. Mainlines renewal.

of Utility
Service month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 3 - 7 days for a new
connection to be made. Connection fee is paid over 12 months or more. Water quality is good with only 1.09% out of 1,790
water samples taken during the year failing the residual chlorine tests. There were 9,918 consumers complaints recorded and
9,842 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter,
SMS text messaging, and e-mail. The utility provides water to the urban poor through community-managed communal taps
with lower water rates.
Performance MCWD provides water at 154 lpcd to its consumers at an average of 24 hours per day but to only 65.5% of the population in
Highlights its service area. NRW is just below average at 23.6%. Both production and consumption are fully metered. Financial
management is good with an operating ratio of 0.89, collection efficiency of 99% and accounts receivable equivalent of 1.9
months. Staff/1000 connections ratio is just above the median at 5.0. The average tariff is slightly higher than the average.
Tariffs can adequately cover O&M costs, depreciation and debt service with some earnings. Its main concern is financing
expansion to unserved areas for which it may have to increase tariff. Water source is still a problem for which MCWD is buying
water from a joint venture company with the private sector. NRW is another concern, hence, the need to rehabilitate main
lines as part of the NRW reduction efforts.

Area Profile METRO CEBU
METRO CEBU WATER SUPPLY
1
Population: 1,305,400
NRW
23%
Condo
Subd
4%

Comm'l
Groundwater 73% Inst'l
11%
Surface Water 2%
2
Other Sources 25%
3
Storage 32,670 m3
Domestic
4
Annual Water Use8

Service Connections
77,643,374 m3

Commercial 3,570
Comm'l
Industrial (Condominiums) 72 Inst'l
23%
Institutional (Government) 211 Condo
Other (Subdivisions) 5 91 Subd
5%
Total 170,655
Service Indicators
5
6
72%

Efficiency Indicators Php1,653,644,672
7
Power
Personnel Bulk
Operating Ratio 0.89 13% Purchase
25%
Notes:
1
2
Other sources include desalination (2.3%) and purchase of raw water (23.2%). Debt
3 Service
Includes slow sand filter, chlorination and some desalination. About 1.09% out of 1,790
12%
water samples failed the residual chlorine tests
4
Total area of responsibility is 677 sq. km. Other
5
The population not served by the water district draw water from other service 46%
providers and private tube wells.
6
7
About 9,842 leaks were repaired in 2015 while 17,457 meters were either replaced. Annual O&M Costs9
8
Institutional use and billing refer to government. Php1,473,738,014
9
Other cost includes chemicals, miscellaneous O&M expenses & depreciation (Php137,111,441).
Data as of 2015.
Metro Cebu 91
DASMARIÑAS Utility Profile
Water Utility DASMARIÑAS WATER DISTRICT
Address : Camerino Avenue, Zone I, Dasmariñas, Cavite
Telephone : (63 46) 416 1237 Fax : (63 46) 416 1238
E-mail : dasmawater@dasmawater.com Website : www.dasmawater.com.ph
Head : Engr. Alfredo S. Silva, General Manager
Dasmariñas Water District (DWD) is a government corporation established in 1979 which took over the management of the
municipal waterworks system that dates back to 1925. It is responsible for water supply of the whole town which is composed
of 75 barangays with a total population of 659,019 people and a population density of 7,312 persons/km2. The utility draws
water from 111 wells. Staffs, salaries, appointment of top management, development budget and tariffs are under
government influence. DWD currently has no master development plan. The utility has an annual report for 2004 which is not
available to the public. It also submits monthly data sheets which contain financial, consumer and operational data to the
Local Water Utilities Administration (LWUA). It has a partly-developed management information system with a billing and
collection system that is computerized. About 169 of its staff members attended training courses in 2015.
“We will provide adequate, safe, potable and affordable water to all residents of Dasmarinas, Cavite with comprehensive and
Mission balance personnel system and programs designed to uplift morale and promote integrity, efficiency and responsiveness in the
Statement implementation of its water related programs. We are committed to instill public awareness regarding water resources
protection and water conservation so as to improve the quality and quantity of water which affects our health and livelihood.”

About Staff : 601
Residential Commercial Commercial Commercial Commercial Bulk

CHARGES
Government Industrial A B C Wholesale
MINIMUM (Php) (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 173.00 346.00 302.75 259.50 216.25 519.00
COMMODITY
11 - 20 20.80 41.60 36.40 31.20 26.00 62.40
21 - 30 24.95 49.90 43.65 37.40 31.15 74.85
31 – 40 29.35 58.70 51.35 44.00 36.65 88.05
41 - up 33.80 67.60 59.15 50.70 42.25 101.40
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 10”. Commodity charges
remain the same regardless of connection size.
Notes:
paid at the water utility office.
payable prior to connection or over a period of 12 months or less.
Priority Need 1. Additional water source. 2. Highly skilled workers. 3. Technological systems advancement
of Utility and upgrade.
Service household. Water is available 20 hours a day to most users. Applicants have to wait for about a week for a new connection to
be made. Connection fee is paid prior to connection or over 12 months or less. Water quality is good with all 121,545 water
samples taken during the year passing the residual chlorine content tests. There were 10,014 consumers complaints recorded
and 13,554 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone,
letter, email and SMS text messaging. The utility provides water to the urban poor with individual connections or through
communal, block or public faucets which have lower residential water rates.
Performance DWD provides 20 hour water supply to 93.4% of the population in its service area at 103 lpcd. NRW is below average and at
Highlights the median at 21.9% with both consumption and production fully metered. Financial resource management is relatively well
with an operating ratio of 0.92 and accounts receivable equivalent of 1.7 months and collection efficiency of 99%. Average
tariff is average at Php25.98/m3 which is enough to cover O&M expenses and replacements. DWD funds capital development
costs from its earnings. Staff/1000 connections ratio is higher than average at 5.9. The utility needs additional water sources
to increase water available to its customers which is among the utilities in the lowest quartile.

Area Profile DASMARIÑAS
DAMARIÑAS WATER SUPPLY
1
Population: 659,019
Other
NRW
1%
Comm'l/ 22%
Production/Distribution Ind'l
13%

Groundwater 100%
Surface Water Nil
2
Storage 10,000 m3
3 Domestic
Annual Water Use

Service Connections
30,914,963 m3

Commercial 13,964
Industrial 662 Other7
2%
Institutional 217
Other 0
Total 102,511
Comm'l/
Ind'l
Service Indicators 29%
4
5
69%

6
Unit Production Cost Php18.65/m3 Personnel
Power
Accounts Receivable 1.7 months Bulk 32%
Staff/1,000 Connections 5.9 Supply
0.3%
Notes:
1
This is also the population for the area of responsibility of the utility.
2
3
The total area of responsibility is the same as the present service area.
4
The population not served by the water district draw water from subdivision water systems. Other
5 34%
6 Repairs
7
8
and depreciation (Php55,902,135). Treated water bulk supply was 11,922 m 3. Annual O&M Costs
Php576,431,429
Data as of 2015.
Dasmariñas 93
DUMAGUETE Utility Profile
Water Utility DUMAGUETE CITY WATER DISTRICT
Address : Circumferential Road, DARO, Dumaguete City, Negros Oriental
Telephone : (63 35) 422 8310 Fax : (63 35) 422 6677
E-mail : dumaguetewd@yahoo.com Website : www.dumaguete.com
Head : Mr. Esperato A. Dicen, General Manager
Dumaguete City Water District (DCWD) is a government corporation established in 1977. It is responsible for water supply of
the whole city which is composed of 30 barangays with a total population of 131,377 people and a population density of 3,690
persons/km2. The utility draws water from 18 wells. Staff, salaries, appointment of staff and top management, and tariffs are
under government influence. DCWD is currently following a master development plan covering 2017 to 2021. The utility has
an annual report for 2015 which is available to the public. It also submits monthly data sheets which contain financial,
consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed management
information system with computerized billing, accounting, pumping and water treatment systems that are computerized.
About 60 of its staff members attended training courses in 2015. DCWD operates a waste water treatment facility in
cooperation with the city government.
“DCWD is committed to the total concessionaire’s satisfaction through efficient and effective water supply and service, assured
Mission reasonable water rates and enhanced financial viability, and adherence to technological advancement as well as innovation in
Statement its operations.”

About Staff : 199
Total Capital Expenditure : Php 35,877,336 Average capital expenditure/connection/year: Php243.50.76
Source of Investment Funds : 15% internally generated reserves; 85% government loan
Tariff Structure (Effective 1 May 2012)
Semi Semi - Semi -

Residential Wholesale
CHARGES Commercial Commercial Commercial Commercial
Government Bulk Sale
A B C
MINIMUM (Php) (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 138.00 276.00 241.50 207.00 172.50 1,324.80
COMMODITY
11 - 20 15.30 30.60 26.78 22.95 19.13 45.90
21 - 30 17.30 34.60 30.28 25.95 21.63 51.50
31 – 50 20.80 41.60 36.40 31.20 26.00 62.40
51 - up 25.30 50.60 44.28 37.95 31.62 75.90
Notes:
1 All consumers pay on metered use. Consumers are billed monthly. Water bills are
paid at the water utility office, through banks and payment centers.
2 Tariffs are regulated by the Local Water Utilities Administration.
3 There were 2,193 new connections in 2015. Price of new connection is Php2,870
payable prior to connection or over a period of 12 months or more.
4 There is a septage removal charge on the water bill.
Priority Need 1. Additional water source and 2. Extension of transmission and 3. Construction of water reservoir.
of Utility rehabilitation of existing wells. distribution lines.
Service per household. Water is available 20 hours a day to most users. Applicants have to wait for a day for a new connection to be
made. Connection fee is paid prior to connection or over 12 months or more. Water quality is good with all 1,520 water
samples taken during the year passing the residual chlorine content requirement. There were 2,153 consumers complaints
recorded and 5,293 leaks repaired during the year. Consumers can complain in person at the water utility office or by
telephone, letter, and social media. The utility provides water to the urban poor through Operation Tabang with easy
connection and reconnection terms.
Performance DCWD provides 20-hour water supply to 98.9% of the population in its service area at 134 lpcd. NRW is among those in the
Highlights highest quartile at 30.6% with both consumption and production fully metered. Financial resource management is relatively
well with an operating ratio of 0.97 and accounts receivable equivalent of 1.4 months and collection efficiency of more than
100%. Average tariff is Php25.05/m3 which is enough to cover O&M expenses, replacement costs and debt service.
Staff/1000 connections ratio is among those in the highest top quartile at 6.8. The water district’s main concerns are capital
expenses for additional sources, expansion and additional storage to increase hours of supply and reach more customers.

Area Profile DUMAGUETE
DUMAGUETE WATER SUPPLY
1
Population: 131,377
NRW
31%

Other7
Groundwater 100% 4%
Surface Water Nil
2 Comm'l/
Treatment Type Chlorination Ind'l
Storage 4,580 m3 12%
3
Domestic
Annual Water Use7

Service Connections
10,771,961 m3

Public Tap 0
Commercial 3,020
Industrial 0
Other
Institutional 325 7%
Other (Shipping Vessels) 192
Total 29,468
Service Indicators
Comm'l/
Ind'l
4
Service Coverage 98.9% 30%
5

6
8% 5%
Other
Accounts Receivable 1.4 months Power 16%
16%
Notes:
1
2
All 1,520 water samples taken in 2015 passed the residual chlorine content requirement.
3
This is also the total area of responsibility.
4
The population not served by the water district draw water from private wells. Personnel
5
There were 2,153 consumer complaints registered in 2015. 55%
6
7
Other use and billing include institutional connections.
8
and depreciation (Php9,847,431).
Annual O&M Costs8
Php168,633,167
Data as of 2015.
Dumaguete 95
GEN MARIANO ALVAREZ Utility Profile
Water Utility GEN MARIANO ALVAREZ WATER DISTRICT
Address : Block 04, Lot 01, Congressional Road, Brgy. Poblacion 2, GMA, Cavite
Telephone : (63 46) 460 4645 Fax : (63 46) 460 4645
Email : gmawaterdistrict@yahoo.co.in Website : www.gmawaterdistrict.com
Head : Juliet M. Nacita, General Manager
GMA Water District (GMAWD) is a government corporation established in 1987 and took over operations of the water supply
system from the National Housing Authority in 1991. It is responsible for water supply for 22 out of 27 barangays of the
municipality of General Mariano Alvarez with a total population of 160,000 people. Its present service area has a population
density of 14,482 persons/km2. GMAWD draws groundwater from 20 deep wells. Number of staff, salaries, tariffs and
appointment of top management are under government influence. The utility is following a master development plan covering
2014-2022. It has a partly-developed management information system and meter reading, billing and collection systems that
are computerized. GMAWD has an annual report for 2015 that is available to the general public. About 45 of its staff members
attended various training courses in 2015.
Mission “Tumugon sa hamon ng panahon sa larangan ng patubig sa pinakamataas na antas at maging huwaran sa pantay, makatao at
Statement makakalikasang paglilingkod sa bayan ng General Mariano Alvarez.”

About Staff : 123
Source of Investment Funds : 100% internally generated reserves (general fund)
Commercial Commerci Bulk/

Category Residential Commercial Commercial
Industrial al Wholesale
Government B C
A
(First 10 m3 or less) 280.00 560.00 490.00 420.00 350.00 840.00
COMMODITY CHARGE
11 - 20 29.65 59.30 51.85 44.45 37.05 88.95
21 - 30 32.35 64.70 56.60 48.50 40.40 97.05
31 - 40 35.70 71.40 62.45 53.55 44.60 107.10
41 - up 40.65 81.30 71.10 60.95 50.80 121.95
*Minimum charges are for ½” connection and increase with size of connection from ¾” to 4”. Commodity
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district
Office or to the bill collector.
3. There were 1,096 new connections in 2015. Price of new connection is Php2,340 plus cost of materials.
Priority Need 1. Water safety plan. 2. Protection of the environment. 3. Water sustainability.
of Utility
Service household. Water is available 22 hours a day to all users. Applicants have to wait for about 3 - 5 days for a new connection to
be made. Connection fee can be paid prior to connection or over a period of up to 12 months. Water quality is good with all
16 water samples taken during the year complying with the required residual chlorine content. There were 2,804 consumers
complaints recorded while 2,840 leak repairs were made during the year. Consumers can complain in person at the water
utility office or by letter, telephone, email, website and SMS text message. The utility has no specific policy for providing water
for the poor.
Performance Water is available 22 hours a day to all its consumers. Water coverage is only 64.3%. Per capita consumption of 118 lpcd is
Highlights sufficient for proper hygiene and still low enough for water conservation. NRW of 19.5% is better than the average with full
metering for both production and consumer use. GMAWD is managing its finances well with an operating ratio of 0.89,
accounts receivable equivalent of 0.6 month, and collection efficiency of 99%. It is not dependent on grants for capital
investment in the last 5 years and is funding expansion through internally generated reserves. Tariffs of Php33.44/m3 are
seventh highest and are able to cover O&M costs, depreciation and debt service from previous loans. However, staff/1000
connections is the highest at 8.0. The utility needs to increase coverage and availability.

Area Profile GEN MARIANO ALVAREZ
GEN MARIANO ALVAREZ WATER SUPPLY
1
Population: 118,750
NRW
Other 19%
1%
Production/Distribution Comm'l
7%

Groundwater 100%
Surface Water Nil
2
Storage 240 m3
3
Annual Water Use7

Service Connections
4,310,499 m3

Public Tap 0
Semi Commercial 494
Commercial 179 Comm'l
Other 2 Other
1%
Total 15,323
Service Indicators
4
5 Domestic
Water Availability 22 hours/day 85%

6
Repairs Debt
5%
Operating Ratio 0.89 Power
Other
15%
Notes:
1
2
All 16 water samples taken in 2015 complied with residual chlorine requirement..
3
Total area of responsibility is 9.7 sq km.
4
The population not served by the water district draw water from deep wells.
5
6 Personnel
About 2,840 leaks were repaired in 2015 and 364 meters were either replaced or repaired. 50%
7
Other use includes institutional or government use.
8
Other costs include chemicals,transport and other miscellaneous operating expenses
Annual O&M Costs
Php103,486,005
Data as of 2015.
GM Alvarez 97
GUIMBA Utility Profile
Water Utility GUIMBA WATER DISTRICT
Address : Corner Faigal & Danzalan Streets, Sta. Veronica District, Guimba, Nueva Ecija
Telephone : (63 44) 611 1207 Fax : (63 44) 611 0141
E-mail : gwdcoc295@yahoo.com Website : www.guimbawaterdistrict.com.ph
Head : Engr. Felixberto C. Legarda, General Manager
Guimba Water District (GWD) is a government corporation set up in 1987 and started operating in 1988. It is responsible for
water supply for the town of Guimba with a total population of 118,655 people. Its present service area covers only 52 of the
town’s 64 barangays and has a population density of 200 persons/km2. GWD draws water from 6 deep wells at 6 pumping
stations. Number of staff and salaries, appointment of staff and top management, and tariffs are under government influence.
The utility has a computerized billing system. GWD has an annual report for 2015 but it is not available to the public. It also
submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration
(LWUA). Eleven (11) members of its staff attended training courses in 2015.
Mission “Makapagbigay ng lubos na kasiyahan sa aming mga taga tangkilik ng serbisyo ng tubig sa pamamagitan ng pagbibigay ng
Statement ligtas, malinis at masaganang tubig at isang pantay-pantay at tapat na paglilingkod sa abot ng aming makakaya.”

About Staff : 58
Domestic/ Commercial Commercial Commercial Commercial Bulk/

Category
MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 235.00 470.00 411.25 352.50 293.75 705.00
COMMODITY CHARGE
11 - 20 26.15 52.30 45.75 39.20 32.65 78.45
21 - 30 28.75 57.50 50.30 43.10 35.90 86.25
31 - 40 31.70 63.40 55.45 47.55 39.60 95.10
41 - 50 35.10 70.20 61.40 52.65 43.85 105.30
51 - up 38.85 77.70 67.95 58.25 48.55 116.55
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office.
3. There were 1,111 new connections in 2015. Price of new connection is Php2,400 payable prior to connection.
Priority Need 1. Extension to 12 remaining barangays. 2. Additional 3 pumping stations. 3. Increase water pressure.
of Utility
Service household. Water is available 24 hours a day to most users. Applicants have to wait for only 3 working days for a new
connection to be made. Connection fee has to be paid prior to connection. Water quality is good with all 132 samples taken
during the year passing the residual chlorine content requirement. There were 141 complaints recorded in 2015. Consumers
can complain in person at the water utility office or by telephone and SMS text messaging. All 708 leaks reported were
repaired. The utility has no specific policy for providing water for the poor but will cover all within its area of responsibility.
Performance GWD provides 24-hour water supply to 98.8% of the population in its service area at 105 lpcd. Consumption while among the
Highlights lowest is sufficient for health and hygiene needs and good for water conservation. NRW of 8.6% is the third lowest with both
production and consumption fully metered. Financial management is good with an operating ratio of 0.87, accounts receivable
equivalent of 1.7 months, and more than 100% collection efficiency. It has an average tariff of Php29.99/m3 which is just
lower than the highest quartile. However, it is enough to cover O&M costs, depreciation and debt service of previous loans.
Capital development for the last 5 years were from the utility’s earnings. The utility has the third highest staff/1000
connections ratio at 7.3. Its main concerns include extension of coverage and better service reliability and pressure.

Area Profile GUIMBA
GUIMBA WATER SUPPLY
1
Population: 39,830
Comm'l/ Other
Ind'l 4% NRW
7% 9%

Groundwater 100%
Surface Water Nil
2
Storage 1,000 m3
3
Domestic
Annual Water Use7

Service Connections
1,773,487 m3

Public Tap 0
Commercial 459
Industrial 0
Other
Institutional 92 6%
Other 0
Total 7,966 Comm'l/
Ind'l
15%
Service Indicators
4
5
Domestic

6
15%
Accounts Receivable 1.7 months Personnel
38%
Repairs
3%
Notes:
1
2
All 132 water samples taken in 2015 passed the residual chlorine content test.
3
4
The population not served by the water district draw water from tube wells and dug wells.
5 Debt
Other Service
6
7
33%
8
Php42,154,692
Data as of 2015.
Guimba 99
KIDAPAWAN Utility Profile
Water Utility METRO KIDAPAWAN WATER DISTRICT
Address : Barangay Lanao, Kidapawan City, North Cotabato
Telephone : (63 64) 577 1533; 577 1865 Fax : (63 64) 577 5057
E-mail : metrokidapawan_wd@yahoo.com Website : www.metrokidapawanwd.gov.ph
Head : Stella M. Gonzales, General Manager
Metro Kidapawan Water District (MKWD) is a government corporation established in 1976 which took over the management of
the local government’s waterworks system. It is responsible for water supply for the four towns of Kidapawan, Makilala,
Magpet and Matalam which has a total population of 352,608 people. The present service area of MKWD is composed of 61
barangays of the 4 towns’ 144 barangays and has a population density of 108 persons/km2. The utility draws water mainly
from 2 spring sources and a river. Staff, salaries, appointments and tariffs are under government influence. The water district
is following a master development plan covering 2005-2015. MKWD has an annual report for 2015 that is available to the
public. It also submits monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities
Administration (LWUA). The utility has a well developed management information system and a computerized billing and
accounting system. About 141 of its staff members attended training courses in 2015.
Mission “MKWD provides cost effective services and environmentally sensitive management of water resources that is committed to
Statement service, development and self reliance.”

About Staff : 156
Source of Investment Funds : internally generated reserves and government loan
Tariff Structure (Effective 1 August 2004)
Residential & Semi Semi Semi Bulk/

Category Commercial
Government Commercial A Commercial B Commercial C Wholesale
(First 10 m3 or less) 156.60 313.20 274.05 234.90 195.75 470.40
11 - 20 17.95 35.90 31.40 26.90 22.40 53.85
21 - 30 20.30 35.90 35.50 30.45 25.35 60.90
31 - 40 22.65 45.30 39.60 33.95 28.30 67.95
41 - 50 25.00 50.00 43.75 37.50 31.25 75.00
51 - up 27.35 54.70 47.85 41.00 34.15 82.05
the same regardless of connection size. These rates are for consumers in Kidapawan, Makilala and Magpet. Rates in
Matalam have slightly lower minimum charges and commodity charges up to 30 m3 consumption and higher beyond.
Notes:
paid at the water utility office and banks.
payable over 12 months or less.
Priority Need 1. Development of water sources. 2. Water distribution coverage for 3. Additional service connections.
of Utility waterless barangays.
Service household. Water is available 20 hours a day to most users. Applicants have to wait for a week for a new connection to be
made. Connection fee can be paid over a period of up to12 months. Water quality is good with all 1,880 water samples taken
during the year passing the required residual chlorine content test. There were 15,590 consumers complaints recorded and
7,054 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone and SMS
text messaging. The utility has no specific policy for providing water to the poor.
Performance MKWD provides water at 105 lpcd to its consumers at an average of only 20 hours per day and to only 67.3% of the
Highlights population in its service area. NRW is 20.3% which is better than the average with production and consumption fully metered.
Financial management is good with an operating ratio of 0.69, collection efficiency of 101%, and accounts receivable
equivalent of 1.0 month. Average tariff at Php24.86/m3 is lower than the average but more than enough to cover O&M costs,
depreciation and debt service with enough earnings. Staff/1000 connections ratio at 5.5 is slightly higher than the average. Its
main concerns are increased coverage through additional connections and expansion to waterless barangays.

Area Profile KIDAPAWAN
KIDAPAWAN WATER SUPPLY
1
Population: 210,301
Production/Distribution Comm'l/
Ind'l
15%
Average Daily Production 21,131 m3/d Domestic

62%
Groundwater Nil Other
3%
Surface Water 100%
2
Treatment Type Slow sand filter
Storage 5,452 m3 NRW
3 20%
Service Area 1,938.5 sq km
Annual Water Use7

Service Connections
7,712,892 m3

Public Tap 0
Commercial 3,339
Industrial 0
Other
Institutional 0 Comm'l/ 3%
Ind'l
Other 0 34%
Total 28,320
Service Indicators
4
Domestic
63%

5
Unit Production Cost Php16.91/m3 Repairs
44%
Accounts Receivable 1.0 month Power
0.3%
Notes:
1
The population is also the population of the area of responsibility.
2 Personnel
3 25%
This is also the total area of responsibility.
4
The population not served by the water district draw water from tube wells Debt
and shallow wells. Service
5 15%
6 Other
16%
7
8
Other costs include chemicals, transport costs, miscellaneous operating expenses. Annual O&M Costs8
and depreciation (Php18,796,678.26). Power cost could be part of repairs & maintenance. Php130,410,333
Data as of 2015.
Kidapawan 101
MUÑOZ Utility Profile
Water Utility MUÑOZ WATER DISTRICT
Address : E. Bayuga Street, Poblacion South, Science City of Muñoz, Nueva Ecija
Telephone : (63 44) 456 0599 Fax : (63 44) 456 5063
Email : munozwaterdistrict@yahoo.com Website : www.munozwaterdistrict.gov.ph
Head : Engr. Rogelio L. Miguel, General Manager
Muñoz Water District (MWD) is a government corporation established in 1987 and started full operations in 1991. It is
responsible for water supply for 14 out of 37 barangays of the city of Muñoz with a total population of 49,904 people. Its
present service area has a population density of 1,292 persons/km2. MWD draws groundwater from 5 deep wells. Number of
staff, salaries and tariffs are under government influence. The utility is following a master development plan covering 2011-
2016. It has a partly-developed management information system and a billing system that is computerized. MWD has an
annual report for 2015 that is available to the general public. All 27 of its staff members attended training courses in 2015.
Mission “To uplift the quality of life through continuous delivery of safe, adequate and viable water to the public with a well defined
Statement system of operation to assure an efficient and responsive customer service.”

About Staff : 27
Source of Investment Funds : 91.3% internally generated reserves, 4.35% government grant
and 4.35% government loan
Commercial Commercial Commercial Bulk/

Category Domestic Government
Industrial A Industrial B Industrial C Wholesale
(First 10 m3 or less) 220.00 195.00 385.00 330.00 275.00 660.00
COMMODITY CHARGE
Consumption (m3)
11 - 20 23.00 23.00 40.25 34.50 28.75 69.00
21 - 30 25.00 25.00 43.75 37.50 31.25 75.00
31 - 40 28.00 28.00 49.00 42.00 35.00 84.00
41 - 50 32.00 32.00 56.00 48.00 40.00 96.00
51 - up 37.00 37.00 64.75 55.50 46.25 111.00
*Minimum charges are for ½” connections and increase with size of connection from ¾” to 4”. Commodity
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water district
office.
3. There were 348 new connections in 2015. Price of new connection is Php2,600 for a ½ “ connection and it
increases with size and distance from water mains.
Priority Need 1. Expansion to other barangays. 2. Upgrade to hydraulically efficient water 3. Develop and protect water sources.
of Utility distribution system.
Service household. Water is available 24 hours a day to all users. Applicants have to wait for about 15 days for a new connection to be
made. Connection fee has to be paid prior to connection. Water quality is fairly good with 52 of 60 water samples taken
during the year passing the residual chlorine content requirements. There were 235 consumers complaints recorded while 241
leak repairs were made during the year. Consumers can complain in person at the water utility office or by letter, telephone,
email and SMS text message. The utility has no specific policy for providing water for the poor.
Performance MWD provides 24-hour water supply to its customers with coverage of 88.8% of its population in its service area. Per capita
Highlights consumption of 131 lpcd is more than sufficient for proper hygiene and still low enough for water conservation. NRW of 17.6%
is just outside the lowest quartile with full metering for both production and consumer use. MWD is managing its finances well
with an operating ratio of 0.81, accounts receivable equivalent of 0.96 month, and collection efficiency of 98.9%. It is not
dependent on grants for capital investment and is funding expansion through internally generated reserves. Average tariffs of
Php26.67/m3 which is the average among the utilities are able to cover O&M costs as well as expansion costs. However,
staff/1000 connections ratio is in the top quartile among the highest at 6.4. Main concerns of MWD are developing additional
sources to be able to expand services to other barangays and improving its distribution process.

Area Profile MUÑOZ
MUÑOZ WATER SUPPLY
1
Population: 25,200
NRW
Other7 18%
3%
Ind'l
7%
Groundwater 100%
Surface Water Nil
2
Storage 273 m3
3
Domestic
72%
Annual Water Use

Service Connections
1,243,791 m3

Public Tap (5.0 persons/PT) 2
Commercial 398
Industrial 0 Other7
4%
Institutional 64
Other 7 Comm'l/
Total 4,200 Ind'l
18%
Service Indicators
4
5
Domestic

6
37%
Operating Ratio 0.81 Debt
Service
Repairs
3%
Notes:
1
2 Power
About 52 of 60 water samples taken in 2015 passed the residual chlorine test.
3
14%
4
The population not served by the water district draw water from other service providers
and shallow wells.
5
About 235 consumer complaints were registered in 2015. Personnel
6 42%
7
8
Other costs include chemicals, other miscellaneous operating expenses
and depreciation (Php2,902,427). Annual O&M Costs
Php22,223,535
Data as of 2015.
Muñoz 103
SAN PABLO Utility Profile
Water Utility SAN PABLO CITY WATER DISTRICT
Address : Maharlika Highway, San Gabriel, San Pablo City, Laguna
Telephone : (63 49) 562 2751; 562 7568 to 70 Fax : (63 49) 562 2751
E-mail : spcwd_ogm@yahoo.com Website : www.spcwd.org.ph
Head : Engr. Alejandro R. Evangelista, General Manager
San Pablo City Water District (SPCWD) is a government corporation established in 1974 which took over the management of
the city’s waterworks system. It is responsible for water supply for 79 of 80 barangays of San Pablo City which has a total
population of 273,450 people. The present service area of SPCWD has a population density of 967 persons/km2. The utility
draws water from 9 deep wells and 7 spring sources of which bulk treated water is purchased from 2 of these springs. Staff
salaries and tariffs are under government influence. The utility is following a master development plan covering 2015-2018.
SPCWD has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain
financial, consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed
management information system and a computerized billing and collection system. About 52 of its staff members attended
“To contribute to the improvement of the quality of life of the residents of San Pablo City by providing potable, adequate and
Mission affordable water supply in the entire city while remaining to be self reliant and financially viable water district.”
Statement

About Staff : 182
Residential Commercial Commercial Commercial Commercial Bulk/

Category
(First 10 m3 or less) 165.00 330.00 288.75 247.50 206.25 495.00
COMMODITY
CHARGE
Consumption (m3)
11 - 20 17.60 35.20 30.80 26.40 22.00 52.80
21 - 30 19.50 39.00 34.10 29.25 24.35 58.50
31 - 40 21.45 42.90 37.50 32.15 26.80 64.35
41 - up 22.50 45.00 39.35 33.75 28.10 67.50
Notes:
1 All consumers pay on metered use. Consumers are billed monthly. Water bills are
paid at the water utility office, banks and SM Department Store collection centers.
2 Tariffs are regulated by the Local Water Utilities Administration.
3 There were 1,320 new connections in 2015. Price of new connection is Php2,880
Payable prior to connection or over 12 months or more.
4 There is no sewerage charge on the water bill.
Priority Need 1. Construction of additional sources 2. Upgrading and improvement of water 3. District metering by pressure zones.
of Utility of water. treatment facilities.
Service household. Water is available 24 hours a day to most users. Applicants have to wait for about a week or two for a new
connection to be made. Connection fee can be paid at the start or over 12 months or more. Water quality is good with all
1,832 water samples taken during the year passing the required residual chlorine content test. There were 389 consumers
complaints recorded and 4,745 leaks repaired during the year. Consumers can complain in person at the water utility office or
by telephone and letter. The utility allows for basic application charges to be paid over a maximum of 24 months.
Performance SPCWD provides water at 152 lpcd to its consumers at an average of 24 hours per day to 92.7% of the population in its
Highlights service area. NRW is 20.9% which is better than and below the average with production and consumption fully metered.
Financial management is fairly good with an operating ratio of 0.92, over 100% collection efficiency and accounts receivable
equivalent of 1.1 months which is the median. Average tariff is reasonable at Php21.54/m3 which is lower than the average
and is enough to cover O&M costs, depreciation, and debt service from previous loans. Staff/1000 connections ratio is better
than average. It plans to manage pressures through district metering, construct additional production and treatment facilities.

Area Profile SAN PABLO
SAN PABLO WATER SUPPLY
1
Population: 188,680
Comm'l/ Other
Ind'l 2%
8% NRW
21%

Groundwater 14%
Surface Water 86%
2
Storage 8,115 m3
3 Domestic
Annual Water Use7

Service Connections
13,986,288 m3

Public Tap 0
Commercial 2,283
Industrial 48
Other
Other 2
Comm'l/
Total 37,572 Ind'l
18%
Service Indicators
4
5
Domestic

6
Repairs Debt
2%
10%
Other
24%
Notes:
1
2
3
4
The population not served by the water district draw water from other service providers. Personnel
5 Bulk
There were 389 consumer complaints registered in 2015. 44% Supply
6
7
8
depreciation (Php26,715,588). Bulk Supply is for purchase of 2,233,301 cu m of treated water. Annual O&M Costs8
Php218,120,038
Data as of 2015.
San Pablo 105

SANTA ROSA Utility Profile
Water Utility SANTA ROSA (NE) WATER DISTRICT
Address : Santa Rosa – Fort Magsaysay Road, Barangay Rizal, Santa Rosa, Nueva Ecija
Telephone : (63 44) 940 6800 Fax : (63 44) 940 0142
E-mail : santarosa_wd@yahoo.com.ph Website : www.santarosawater.gov.ph
Head : Arch. Joel Felix H. Bernardo, General Manager
Santa Rosa (NE) Water District (SRWD) is a government corporation established in 1995. It is responsible for water supply for
the town of Santa Rosa with a total population of 69,467 people. Its present service area covers 32 of the town’s 33 barangays
and nearby barangays in Jaen town (2) and Cabanatuan City (1). SRWD draws water from 10 deep wells. Number of staff and
salaries, and tariffs are under government influence. The utility has a partly-developed management information system with
a computerized billing system. SRWD has an annual report for 2015 that is available to the public. It also submits monthly
data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). Eleven
staff members attended training courses in 2015.
Mission “Maging mabuting halimbawa and Santa Rosa Water District sa iba pang ahensya and gobyerno. Maipatupad ng buong
Statement katapatan ang lahat ng alitutuning isinasaad ng batas at regulasyon ng Santa Rosa Water District. Makapagserbisyo ng tama
at makuha ang kasiyahan ng lahat ng tumatangkilik sa tanggapang ito.”

About Staff : 45
Residential/ Commercial/ Commercial Commercial Commercial Bulk/

Category
(First 10 m3 or less) 180.00 360.00 315.00 270.00 225.00 540.00
COMMODITY CHARGE
11 - 20 19.15 38.30 33.50 28.70 23.90 57.45
21 - 30 20.65 41.30 36.10 30.95 25.80 61.95
31 - 40 22.45 44.90 39.25 33.65 28.05 67.35
41 - 50 24.55 49.10 42.95 36.80 30.65 73.65
51 - up 26.95 53.90 47.15 40.40 33.65 80.85
Notes:
utility office.
connection.
Priority Need 1. Additional water source in Barangay La 2. Additional water source in Barangay 3. Improvement of existing facilities.
of Utility Fuente Soledad.
Service household. Water is available 24 hours a day to all users. Applicants have to wait for about 7 days for a new connection to be
made. Connection fees are paid all at the start. Water quality is good with all 134 water samples taken complying with
residual chlorine content requirement. There were 4,148 consumer complaints recorded while 1,358 leaks were repaired
during the year. Consumers can complain in person at the water utility office or by telephone, SMS text messaging and thru
meter reader. The utility has no specific policy for providing water for the poor.
Performance SRWD provides 24-hour water supply to 92.9% of the population in its service area with an average per capita consumption of
Highlights 109 lpcd. NRW is sixth lowest at 14.3% with both production and consumption fully metered. Financial management is good
with an operating ratio of 0.96 and accounts receivable equivalent of 0.3 month and collection efficiency of 99%. Tariffs are
able to cover O&M costs as well as replacements and debt service at Php21.38/m3. Funding for capital development in the last
5 years were funded from an almost equal mix of loans and earnings. Staff/1000 connections ratio is better than average at
4.8. Its main concerns are additional water sources and improvement of existing facilities.

Area Profile SANTA ROSA
SANTA ROSA WATER SUPPLY
1
Population: 56,064
Comm'l NRW
6% 14%

Groundwater 100%
Surface Water Nil
2
Storage 2,063 m3
3
Domestic
Annual Water Use7

Service Connections
2,592,703 m3

Public Tap 0
Commercial 565
Industrial 0
Institutional 98
Domestic
Other 0 88%
Total 9,344
Service Indicators
4
Comm'l
Service Coverage 92.9% 12%
5

6
Repairs
Unit Production Cost Php17.57/m3 Power
2% Debt
16%
Service
Notes:
1
2
3
Personnel
4
The population not served by the water district draw water from tube wells. 34% Other
5 36%
6
About 1,358 leaks were repaired in 2015 and 194 meters were either replaced or repaired.
7
Domestic use and billing include those for institutional connections.
8
Php45,543,922
Data as of 2015.
Santa Rosa 107

SIBULAN Utility Profile
Water Utility SIBULAN WATER DISTRICT
Address : Nillas Street, Poblacion, Sibulan, Negros Oriental
Telephone : (63 35) 419 8598 Fax : (63 35) 419 8598
E-mail : sibulanwaterdistrict@yahoo.com Website : www.sibulanwaterdistrict.com
Head : Engr. Teresita P. Mendez, General Manager
Sibulan Water District (SIWAD) is a government corporation set up in 1982. It is responsible for water supply for the town of
Sibulan with a total population of 51,519 people. Its present service area covers 14 of the town’s 16 barangays and has a
population density of 600 persons/km2. SIWAD draws water from 4 deep wells, 6 spring sources and bulk supply purchase.
Number of staff and salaries, appointment of staff and top management, and tariffs are under government influence. The
utility has a computerized billing system. SIWAD has an annual report for 2015 that is available to the public. It also submits
monthly data sheets which contain financial, consumer and operational data to the Local Water Utilities Administration
(LWUA).
Mission “We are committed to provide adequate, safe, potable and affordable water. Because we are a public utility firm, full customer
Statement satisfaction is our index of success.”

About Staff : 52
Source of Investment Funds : 85% government grant; 15% internally generated reserves
Tariff Structure (Used in 2015)
Residential/ Commercial Commercial Commercial Commercial

Category
Government Industrial A B C
MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 165.00 330.00 288.75 247.50 206.25
COMMODITY CHARGE
Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3)
11 - 20 20.25 40.50 35.40 30.35 25.30
21 - 30 22.75 45.50 39.80 34.10 28.40
31 - 40 26.25 52.50 45.90 39.35 32.80
41 - up 30.50 61.00 53.35 45.75 38.10
Notes:
utility office.
3. There were 603 new connections in 2015. Price of new connection starts at Php2,500 payable prior
to connection.
Priority Need 1. Improvement of water system. 2. Additional water sources. 3. Construction of reservoir.
of Utility
Service per household. Water is available 22 hours a day to most users. Applicants have to wait for about one working day for a new
connection to be made. Connection fee has to be paid prior to connection. Water quality is good with all 51 samples taken
during the year passing the residual chlorine content requirement. There were 3,432 complaints recorded in 2015. Consumers
can complain in person at the water utility office or by telephone and letter. All 1,040 leaks reported were repaired. The utility
has no specific policy for providing water for the poor.
Performance SIWAD provides 22-hour water supply to 78.2% of the population in its service area at 136 lpcd. NRW of 24.8% is almost at
Highlights the average with consumption fully metered but production is estimated through volumetric measurement. Financial
management is fair with an operating ratio of 1.03, accounts receivable equivalent of 1.1 months and 98.1% collection
efficiency. Average tariff at Php22.46/m3 is lower than the average. The utility has the third highest staff/1000 connections
ratio at 7.3. The utility has to improve on its coverage, water available to consumers, and staff efficiency.

Area Profile SIBULAN
SIBULAN WATER SUPPLY
1
Population: 35,990
NRW
25%
3%
Average Daily Production 5,411 m3/d Comm'l/

Ind'l
Groundwater 73% 4%
Surface Water 27%

2
Storage 200 m3
3
Annual Water Use7

Service Connections
1,975,101 m3

Public Tap 0
Commercial 240
Industrial 47
Other
Institutional 74 4%
Other 0 Comm'l/
Ind'l
Total 7,153 12%
Service Indicators
4
5
Domestic

6
Personnel
Bulk
Operating Ratio 1.03 Supply Power
Accounts Receivable 1.1 months 1% 11%
Staff/1,000 Connections 7.3 Other

8%
Notes:
1
2
3
The total area of responsibility is 163.0 sq km Debt
4
The population not served by the water district draw water from other piped water service Service
providers, tubes wells and dug wells. 20% Repairs
5 38%
6
About 1,040 leaks were repaired in 2015 and 152 meters were either replaced or repaired.
7
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses Annual O&M Costs8
and depreciation (Php2,523,298). Bulk supply purchased is 40,000 m 3. Php34,244,294
Data as of 2015.
Sibulan 109
SILAY Utility Profile
Water Utility SILAY CITY WATER DISTRICT
Address : Jose C. Locsin Avenue, Fortuna Subdivision, Silay City, Negros Occidental
Telephone : (63 34) 495 5011 Fax : (63 34) 495 0163
E-mail : silaywd@yahoo.com.ph Website : www.silaycitywd.gov.ph
Head : Mr. Jose Luis G. Ledesma Jr, General Manager
Silay City Water District (SICIWA) is a government corporation established in 1976. It took over from the LGU-run Silay
Waterworks System which dates back to the 1930s. It is responsible for water supply for the city of Silay with a total
population of 126,595 people. Its present service area covers 10 of the city’s 16 barangays and has a population density of
582 persons/km2. SICIWA draws water from 5 deep wells. Appointment of top management and tariffs are under government
influence. The utility has a master development plan covering 2015 to 2030. It has an annual report for 2015 that is
available to the public. SICIWA also submits monthly data sheets which contain financial, consumer and operational data to
the Local Water Utilities Administration (LWUA). It has a partly developed management information system with a
computerized billing system. Five of the utility’s staff members attended training courses in 2015.
Mission “The best water district in Negros Island contributing to the quality of life of the people of Silay by providing them safe,
Statement potable, adequate, sustainable water supply.”

About Staff : 27
Residential/ Commercial Commercial Commercial Commercial

Category
Government Industrial A B C
MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php)
(First 10 m3 or less) 255.00 510.00 446.25 382.50 318.75
COMMODITY CHARGE
11 - 20 28.10 56.20 49.18 42.15 35.12
21 - 30 33.95 67.90 59.42 50.92 42.44
31 - 40 40.95 81.90 71.66 61.42 51.19
41 - up 50.35 100.70 88.12 75.52 62.94
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills can be paid at
banks or at the water utility office.
3. There were 215 new connections in 2015. Price of new connection is Php2,450 payable over 12
months or less.
Priority Need 1. Non revenue water reduction. 2. New source development. 3. Expansion of service coverage by
of Utility waterline extension.
Service connection. Water is available 24 hours a day to most users. Applicants have to wait for about 7 days for a new connection to
be made. Connection fee can be paid over 12 months or less. Water quality looks good as all 640 samples taken passed the
residual chlorine content tests. There were 1,009 consumer complaints recorded while 598 leaks were repaired during the
year. Consumers can complain in person at the water utility office, by telephone or email. The utility allows consumers to pay
connection and reconnection fees in staggered monthly payments.
Performance SICIWA provides its consumers 24-hour water supply with an average consumption of 113 lpcd but to only 40.6% of the
Highlights population in its service area. The utility needs to reduce its NRW of 48.2% which is the fourth highest. Both production and
consumption are fully metered. Financial management is good with operating ratio of 0.88, accounts receivable equivalent of
0.3 month and more than 100% collection efficiency. Average tariff of Php32.27/m3 is almost among the highest but is
enough to cover O&M costs, depreciation and debt service from previous loans. Recent capital expenditures were funded from
earnings. Staff/1000 connections ratio of 4.2 is near the lowest quartile. Its main concern is expanding coverage.

Area Profile SILAY
SILAY WATER SUPPLY
1
Population: 78,048
Other
1%
Production/Distribution Comm'l
NRW
3%
48%

Groundwater 100%
Surface Water Nil
2
Storage 930 m3
3 Domestic
48%
Annual Water Use

Service Connections
2,612,661 m3

Public Tap 0
Commercial 232
Industrial 0 Other
2%
Institutional 38
Comm'l
Other (refilling stations) 18 10%
Total 6,392
Service Indicators
4
5
88%

6
4% 11%
Power
Notes:
1
2
3
4
The population not served by the water district draw water from shallow wells Personnel Other
and springs. 17% 49%
5
6
7
Other use and billing are for institutional connections. Refilling stations are under commercial.
8
Other costs include chemicals, transport costs, other miscellaneous operating expenses Annual O&M Costs
Data as of 2015.
Silay 111
TAGAYTAY Utility Profile
Water Utility TAGAYTAY CITY WATER DISTRICT
Address : Tagaytay-Amadeo Road, Barangay Kaybagal Central, Tagaytay City, Cavite
Telephone : (63 46) 483 2751 Fax : (63 46) 413 1122
E-mail : tagaytaywaterdistrict@hotmail.com Website : www.tagaytaywater.com.ph
Head : Ruth E. Ambion, General Manager
Tagaytay City Water District (TCWD) is a government corporation established in 1977 which took over the management of the
city’s waterworks system. It is responsible for water supply for 34 barangays of Tagaytay City and 2 other barangays of an
adjacent town which has a total population of 69,648 people. The present service area of TCWD has a population density of
1,035 persons/km2. The utility draws water mainly from 3 spring sources and 13 deep wells. Staff, salaries, appointments and
tariffs are under government influence. The water district is following a master development plan covering 2017-2028. TCWD
has an annual report for 2015 that is available to the public. It also submits monthly data sheets which contain financial,
consumer and operational data to the Local Water Utilities Administration (LWUA). The utility has a partly developed
management information system and a computerized billing and accounting system. About 18 of its staff members attended
“Tagaytay City Water District, a service-oriented and socially conscious public utility agency, professionally manned by highly
Mission motivated workforce, shall be a partner towards the sustainable development of Tagaytay City and its environs by providing
Statement people access to sufficient and clean drinking water, and appropriate sewerage services with due consideration to the viability
of its operation.”

About Staff : 70
Tariff Structure (Effective 1 April 2015)
Residential Commercial Commercial Commercial Commercial Bulk/

Category
(First 10 m3 or less) 254.00 508.00 444.50 381.00 317.50 762.00
COMMODITY CHARGE
11 - 20 28.00 56.00 49.00 42.00 35.00 84.00
21 - 30 31.00 62.00 54.25 46.50 38.75 93.00
31 - 40 35.00 70.00 61.25 52.50 43.75 105.00
41 - 50 38.00 76.00 66.50 57.00 47.50 114.00
51 - 70 43.00 86.00 75.25 64.50 53.75 129.00
71 - 100 47.00 94.00 82.25 70.50 58.75 141.00
101 - up 52.00 104.00 91.00 78.00 65.00 156.00
the same regardless of connection size.
Notes:
1. All consumers pay on metered use. Consumers are billed monthly. Water bills are paid at the water utility office
and banks.
3. There were 798 new connections in 2015. Price of new connection is Php4,200 payable prior to connection.
Priority Need 1. Water source. 2. Septage program. 3. NRW reduction.

of Utility
Service household. Water is available 12 hours a day to most users. Applicants have to wait for a day for a new connection to be
made. Connection fee is paid at the start prior to connection. Water quality is good with all 12,450 water samples taken
during the year passing the required residual chlorine content test. There were 10,957 consumers complaints recorded and
2,703 leaks repaired during the year. Consumers can complain in person at the water utility office or by telephone, letter,
email and SMS text messaging. The utility allows for subsidized rates for residential connections.
Performance TCWD provides water at 140 lpcd to its consumers at an average of only 12 hours per day to 97.9% of the population in its
Highlights service area. NRW is 15.2% with production and consumption fully metered. Financial management is mixed with an
operating ratio of 0.73 but collection efficiency is 98% and accounts receivable equivalent is 3.0 months. Average tariff is the
highest at Php49.41/m3 due to high pumping cost but is enough to cover O&M expenses, depreciation and debt service from
previous loans. Staff/1000 connections ratio is at the median at 4.0. Availability at 12 hours per day is second lowest also the
consequence of it high elevation and pumping head. Additional sources are needed for the rapidly developing city.

Area Profile TAGAYTAY
TAGAYTAY WATER SUPPLY
1
Population: 67,281
Other
1% NRW
15%
Ind'l
24%
Groundwater no data
Surface Water no data
2
Storage 5,892 m3
3
Domestic
60%
Annual Water Use7

Service Connections
5,626,417 m3

Public Tap 0
Commercial 978
Industrial 0 Other
Institutional 72 1%
Other 0 Domestic
47%
Total 14,221
Service Indicators
4
5
Water Availability 12 hours/day Comm'l/
Ind'l 52%

6
Repairs
Unit Production Cost Php30.57/m3 Debt
6% Service
Staff/1,000 Connections 4.9 Power Other
48% 23%
Notes:
1
2
3
4
The population not served by the water district draw water dug wells and springs.
5
6
About 2,703 leaks were repaired in 2015 and 532 meters were either replaced or repaired. Personnel
7 22%
8
depreciation (Php25,849,091). Annual O&M Costs8
Php171,989,026
Data as of 2015.
Tagaytay 113
ZAMBOANGA Utility Profile
Water Utility ZAMBOANGA CITY WATER DISTRICT
Address : Pilar Street, Zone IV, Zamboanga City
Telephone : (63 62) 991 1556 Fax : (63 62) 991 2799
E-mail : aguaesvida@zcwd.gov.ph Website : www.zcwd.gov.ph
Head : Mr. Leonardo Rey D. Vazquez, General Manager
Zamboanga City Water District (ZCWD) is a government corporation established in 1974 taking over the city waterworks
system which dates back to 1948. It is responsible for the water supply, sewerage and sanitation services for 58 out of 98
barangays of the city of Zamboanga with a total population of 861,799 people. The present service area of ZCWD has a
population density of 1,165 persons/km2. The utility draws its water supply from a major river source, a spring and 21 deep
wells. It has a master development plan covering 2015-2020. Number of staff, salaries and tariffs are under government
influence. The utility has an annual report for 2015 that is available to the public. It also submits monthly data sheets which
contain financial, consumer and operational data to the Local Water Utilities Administration (LWUA). It has a partly-developed
management information system with computerized billing, collection, production and SMS notification systems. About 290 of
its staff members attended training courses in 2015.
“Zamboanga City Water District exists to (i) provide adequate, affordable and sustainable supply of potable water; (ii) develop
Mission
and protect the city’s water resources; and (iii) manage wastewater system in accordance with national and international
Statement
policies and standards.”

About Staff : 351
Source of Investment Funds : 66% internally generated reserves; 14% government loan; and 20% commercial
loan
Commercial Semi-
Category Residential Government Bulk
/Industrial Commercial
MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php/m3)
(First 10 m3 or less) 185.00 185.00 370.00 277.50 555.00
COMMODITY CHARGE
11 – 20 26.00 26.00 52.00 39.00 78.00
21 – 30 27.00 27.00 54.00 40.50 81.00
31 – 40 31.00 31.00 62.00 46.50 93.00
41 - 50 35.00 35.00 70.00 52.50 105.00
Over 50 39.00 39.00 78.00 58.50 117.00
*Minimum charges are for ½” connections which increase with size of connection from ¾” up to 4”.
Residential minimum charge for 3/8” connection is Php74.00. Commodity charges remain the same
regardless of connection size.
Notes:
water district office, bank or automated teller machines (ATM).
3. There were 2,079 new connections in 2015. Price of new connection is Php3,500 for clusters and
Php4,600 for individual connections payable all at the start or over 12 months or more.
4. Sewerage charge is 50% of the water charge.
Priority Need 1. Reduction of non revenue water. 2. Develop additional water supply through 3. Increase in service connections/
of Utility construction of impounding dam. coverage.
Service month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 5 days for a new
connection to be made. Connection fee is paid prior to connection or over 12 months or more. Water quality is good as all 701
water samples taken during the year passed the residual chlorine content tests. There were 23,675 consumers complaints
recorded and 4,865 leaks repaired during the year. Consumers can complain in person at the water utility office or by letter,
email, telephone and SMS text messaging. The utility provides water to the urban poor at 3/8” rates with lower minimum
charge.
Performance ZCWD provides water at 156 lpcd to its consumers at an average of 24 hours per day but to only 49.7% of the population in
Highlights its service area. NRW is high at 50.7%, the third highest with production fully metered and 97% of consumption effectively
metered. Operating ratio is 0.78, more than enough for revenues to cover O&M costs as well as debt service and depreciation.
Accounts receivable equivalent is 2.1 months with collection efficiency of a little over 100%. Staff/1000 connections ratio is
6.3. Average tariff is eighth highest at Php32.90/m3 but covers O&M costs, depreciation and debt service adequately. Its main
concerns are increase in coverage and NRW reduction for which it has sought the help of the private sector. Both production
and consumption are fully metered.

Area Profile ZAMBOANGA
ZAMBOANGA WATER SUPPLY
1
Population: 672,745
3% NRW
51%
Average Daily Production 100,391 m3 Comm'l Ind'l

8%
Groundwater 17%
Surface Water 83%
2
Storage 30,000 m3
3
38%
Annual Water Use7

Service Connections
36,642,740 m3

Public Tap 0
Commercial 5,705
Industrial 22
Institutional 434
Domestic
Other 0 65%
Total 55,759
Other 7%
Service Indicators
4
5
Comm'l
Per Capita Consumption 140 l/c/d Ind'l 28%

6
Other
41%
Debt
Notes: Service
1 10%
2
All 701 water samples taken in 2015 passed the residual chlorine content test. Water from wells
goes through chlorination only. Repairs
3 5%
Total area of responsibility is 1,483.4 sq. km.
4
The population not served by the water district draw water from tubewells and springs Power
5 Personnel
About 23,675 consumer complaints were registered in 2015. 8%
36%
6
About 4,865 leaks were repaired in 2015 and 10,768 meters were replaced and 1,109 repaired.
7
8
Other costs include chemicals, transport, other miscellaneous operating expenses
Php466,294,166
Data as of 2015.
Zamboanga 115

PWWA Data Book 2017

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Abbreviations and Acronyms

ACWD Angeles City Water District

1. Water supply coverage (%)

2. Per capita consumption (lpcd)

4. Non revenue water (%)

5. Average tariff (Php/m3)

6. Unit production cost (Php/m3)

8. Accounts receivable equivalent (months)

9. Revenue collection efficiency (%)

10. Staff/1,000 water connections ratio

PART I – SUMMARY OF FINDINGS 1

PART II – UTILITIES COMPARISONS (Figures and Tables) 9

PART III - WATER UTILITY AND AREA PROFILES 47

Zambo Average Top

Revenue Collection Efficiency (Average – 101.8%) Average Capital Expenditure/Connection (Average –

Overall Performance by Management Models

Table 2 - Performance Comparison by Groups

TRENDS FOR WATER UTILITIES

Production Number of Number of People

Maynilad 1,912,247 Maynilad 1,265,625 Maynilad 2,147 Maynilad 8,955,832

4 Darasa San Pablo

12 Philippine Water Utilities Data Book 2015

0 2,000 4,000 6,000

Capital Expenditure per Connection (Php)

Utilities Comparison – Institutions 13

0 50,000 100,000 150,000 200,000

Production (cubic meters per day)

14 Philippine Water Utilities Data Book 2015

0 10,000 20,000 30,000 40,000 50,000

Storage Capacity (cubic meters)

Utilities Comparison - Production 15

Percentage of Production Metered

16 Philippine Water Utilities Data Book 2015

Water Coverage (%)

Utilities Comparison – Service 17

Water Availability (hours per day)

18 Philippine Water Utilities Data Book 2015

UTILITIES Residential Others* NRW

Utilities Comparison – Service 19

0 40 80 120 160 200

Liters Per Capita Per Day

20 Philippine Water Utilities Data Book 2015

Cubic Meters Per Month

Utilities Comparison – Service 21

0 200 400 600 800 1,000

Average Monthly Water Bill (Php)

22 Philippine Water Utilities Data Book 2015

Non Revenue Water (%)

Utilities Comparison – Management 23

Percentage of Connections Metered

24 Philippine Water Utilities Data Book 2015

Utilities Comparison – Management 25

0.00 10.00 20.00 30.00 40.00 50.00

26 Philippine Water Utilities Data Book 2015

0.00 5.00 10.00 15.00 20.00 25.00 30.00

Unit Production Cost (Php per cubic meter)

Utilities Comparison – Management 27

0.00 20.00 40.00 60.00 80.00 100.00

Average Salaries of Top Three Management Positions (Php1,000 per month)

28 Philippine Water Utilities Data Book 2015

0 2,000 4,000 6,000 8,000 10,000

Residential Connection Fee (pHP)

Utilities Comparison – Management 29