ORANGE PERSONAL COMMUNICATIONS SERVICES LIMITED

Business iPhone Service Plan for one - Terms and Conditions

1. These terms and conditions apply to all customers on an Business iPhone Plan Service Plan. Business iPhone Plan is
available to Business customers connecting on line 1 only and for use only with an iPhone.
2. Business iPhone Plan pricing is described at www.orange.co.uk/business/iphoneplansforone. Any benefit or offer included
within your Business iPhone Plan Service Plan will end if your use of that Service Plan ends. Minimum call charges apply –
see pricing for details.
3. Connection is subject to status and an 18 or 24 month minimum connection period (or such longer minimum connection
period) as stated in your agreement with Orange.
4. Resigning (or upgrading): The following rules apply when resigning or upgrading to Business iPhone Plan during your
minimum connection period:
- If your current contract with Orange is an OBSCA or OBSMA, then you can only re-sign or upgrade in accordance with
the terms of that agreement;
- If your contract with Orange is not an OBSCA or OBSMA, you can resign or upgrade in the final 3 months of your current
Minimum Connection Period contract but the remaining duration of your current Minimum Connection Period will be
added to your new Minimum Connection Period.
5. Migration: The following rules apply to changes to your Business iPhone Plan Service Plan during your minimum
connection period:
- you can move to a higher Service Plan at any time;
- If your contract with Orange is an OBSCA or OBSMA, then downward changes to your Service Plan are governed by the
terms set out in your agreement;
- If your contract with Orange is not an OBSCA or OBSMA, then regardless of anything in the Standard Network Terms
and Conditions for the Supply of Orange Network Services which states otherwise (a) you may only change down one
Service Plan step and on one occasion; and (b) that one step down can only occur after half the minimum connection
period contracted for that Service Plan has expired. For example, if you contracted to Business iPhone Plan 40 on a 2
year contract, you can only change to Business iPhone Plan 30 and only after you have used Business iPhone Plan 40
for at least 12 months.
6. Voice:
§ Your Anytime Any Network Minutes include UK calls to Orange phones, UK landlines beginning with 01/02/03, other UK
mobile networks and Orange answerphone. Calls to 05, 08 and 09 numbers , 07 call-forwarding services and any calls
made whilst Roaming are not included and are charged at prevailing rates - see price guide for details. Inclusive
minutes do not roll over. Orange magic numbers does not apply.
§ If your plan includes Unlimited UK calls, this means Any Network Anytime Minutes subject to a fair use policy of 5000
minutes per month.
7. Text:
§ Any text allowance is for standard person to person text messages sent within the UK. Inclusive texts do not rollover.
Out of bundle texts will be charged at your Service Plan rate.
§ If your plan includes unlimited text, this is subject to a fair use policy of 3000 messages per month.
8. Data:
§ These terms apply to all Orange business customers purchasing an iPhone Data and Wi-Fi Bundle.
§ The customer must have an iPhone connected to a Business voice service plan. If the device was not originally
connected to Orange we cannot guarantee services and settings.
§ Inclusive Mobile Internet: Mobile internet browsing is for use within the UK only. Any use outside the UK will be
charged at the relevant international rates. Mobile Internet browsing does not include event charges such as for
ringtones or games (transport costs for these events are included). Fair Usage policy of 750MB / per month applies.
Usage above this amount will constitute abuse and Orange may monitor usage, apply Network protection controls which
may result in reduced speed of transmission and/or withdraw the bundle from your account if the fair usage policy is
abused. Not to be used for other activities (e.g. using your device as a modem, non-Orange internet based streaming
services, voice or video over the internet, peer to peer file sharing, non-Orange internet based video). Should such use
be detected notice may be given and Network protection controls applied to all services which Orange does not believe
constitutes mobile browsing. This may result in reduced speed of transmission, suspension of data browsing services
and/or suspension of your account.
§ Inclusive Wi-Fi: Use of BT Openzone hotspots in the UK only. Fair Usage policy of 750MB / per month applies . Usage
above 750MB per month may result in suspension of Wi-Fi services and/or suspension of your account.
§ 18 and 24 month Bundles can only be added at the point of connection of the voice service plan, and have to remain
connected for the voice service plan Minimum Connection Period.
9. Nominated Numbers:
§ For Business iPhone Plan, your Nominated Number can be a UK landline numbers (starting 01/02/03) or an Orange
mobile number.
§ You can call this Nominated Number free (subject to fair use) for the first 60 minutes of each call (when calling within
the UK). After the first 60 minutes you will revert to your normal service plan rate (any inclusive minutes will be used
first, then you would pay standard out of bundle rates). You can redial after 60 minutes.
§ You can make up to 1 change to your nominated numbers within a 6 month cycle, and your first 6 month cycle starts at
the point of connection. Changes can be made via www.orange.co.uk/youraccount (restrictions apply) or by calling
Orange.
§ For more information on Nominated Numbers, please see www.orange.co.uk/business/nominatednumbers .
§ Orange reserves the right to reject any nomination in its absolute discretion and without providing a reason. Orange
may withdraw a particular nominated number at any time, but you will be allowed to nominate a replacement number (in
addition to your change allowance stated above).
LEG11394 – Business iPhone Service Plan T&Cs (internet) v1 (29OCT09)
© Orange Personal Communications Services Limited
 ORANGE PERSONAL COMMUNICATIONS SERVICES LIMITED
Business iPhone Service Plan for one - Terms and Conditions

§ Fair Use policy: use of a Nominated Number is subject at all times to a fair usage policy of 1,500 minutes each month.
Usage above fair use policies will constitute abuse and Orange may monitor usage and withdraw a Nominated Number
from your account, transfer you to a Service Plan more appropriate to your use or Disconnect your Account.
§ If you change your Service Plan at any time you will lose your Nominated Number. You will need to reset your
Nominated Number (if entitled to do so) under your new Service Plan.
10. Tethering: If your plan includes Tethering, then please see www.orange.co.uk/business/iphoneaddon for terms.
11. Sharing: you cannot add any sharers to Business iPhone Plan.
12. Orange Business Additions:
- Faulty Replacement Service: Service Plans that are 18 months or longer include Orange’s Faulty Replacement
Service for Business for your Minimum Connection Period subject to a maximum of 24 months . Faulty Replacement
Service is subject to terms and conditions set out at www.orange.co.uk/business/faultyreplacement.
- Care: Service Plans do not include Orange Care, but this may be purchased separately. Orange Care is subject to the
terms and conditions set out at www.orange.co.uk/businesscare.
- Answerphone: Where Service Plans include free calls to answerphone, those calls do not use inclusive minutes if they
are made from your Orange mobile phone to your Orange answerphone whilst in the UK. Calls to your answerphone
whilst roaming and use of the additional features such as answerphone call return, will be charged at your standard
Service Plan rates.
- Itemised billing: Itemised billing can be requested and will be chargeable. Itemised billing may be provided online.
13. Direct debit: Charges for payments not made by direct debit will be applied as set out in the price guide.
14. Network terms: Service is subject to Orange's “Standard Network Terms and Conditions for the Supply of Orange Network
Services” which are stated (as appropriate) in:
- your Customer Information Form, Business/Small Business CIF, OBSCA, OBSMA; or
- the pay monthly Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be
found at the back of your Orange phone user guide and at http://www.orange.co.uk/terms.
With the exception of clause 5 above, where there is any inconsistency between these Business iPhone Plan terms and
conditions and the Standard Network Terms and Conditions for the Supply of Orange Network Services, the latter will
prevail.
15. Business is classified as a customer who can provide the following:
- For limited companies, the company registration number and the VAT number;
- For charities, the charity number;
- For all other businesses, a copy of a business chequebook, plus an invoice on company headed paper or a business
utility bill.
16. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service
Plans at any time without notice.
17. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose
registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

LEG11394 – Business iPhone Service Plan T&Cs (internet) v1 (29OCT09)

© Orange Personal Communications Services Limited