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If you are dissatisfied with the instructor¶s performance you are entitled to receive your money back.
à
--  -- à
à
D. The student must be a ³good customer´ and not abuse the product.

2. This guarantee covers the instructor's performance. The instructor is not responsible for occurrences outside his
control. Such events include, but are not limited to, udent
st illness, personal emergencies, or financial hardship that
may require the student to withdraw from the class or the university. Likewise, the activities of other students are
not guaranteed.

3. This guarantee does not apply to the studen


t¶s satisfaction with his/her final course grade.

4. A student invoking the guarantee will receive his/her earned grade and credit for the course.

5. The guarantee may be invoked by submitting, in person, a written request to the instructor or to Randall
C. Byers
(Chair, Department of Business). Students who wish to remain anonymous to the instructor may do so.

Offer void after February D, 2000