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SECTION C:
Scenario 1
Now answer the following questions based on the conversation you just heard.
Scenario 2:
MS. SUSAN: Good afternoon! I’m Susan from Global Placement Services. How may I help you?
MR. HARRY: Good afternoon! My name is Harry. Could you please tell me a bit about the services
offered by your company?
MS. SUSAN: Sure, sir! We provide a number of different services such as job placements, consultancy
services and recruitment services for many different companies. Could you please be more specific
about the purpose of your call?
MR. HARRY: Well, I have recently completed my MBA. I’m now looking for a job and so I would like to
avail your services.
MS. SUSAN: What kind of a job do you have in mind, Mr. Harry?
MR. HARRY: I’m looking for a job in event management or operations, preferably abroad or anywhere
outside Seattle. I’m definitely not interested in working in HR or finance.
MS. SUSAN: Okay, I’ll make a note of it. Could you please answer a few questions for our records?
MR. HARRY: Go ahead.
MS. SUSAN: Please tell me your full name, address and academic qualifications.
MR. HARRY: My name is Harry Richardson. I live at 23 E Bakerston, Seattle currently. I have completed
my BCOM from Symbiosis College.
MS. SUSAN: Sir, do you mean the Symbiosis Institute in Los Angeles?
MR. HARRY: No, I meant Symbiosis College. It’s in Portland. I have also done a diploma in Banking and
Finance from IFBI in Stockton.
MS. SUSAN: Okay sir. Could you come to one of our Stockton offices tomorrow for a detailed
consultation at 11 AM?
MR. HARRY: I’ve already told that I no longer live in Stockton. I’m in Seattle these days.
Now answer the following questions based on the conversation that you just heard.
1. Which of these cities has Harry not lived in?
Option 1: Portland
Option 2: Stockton
Option 3: Los Angeles
Option 4: Seattle
Option 5: Both Stockton and Los Angeles
2. The company does not provide which of these services?
Option 1: Contractual Services
Option 2: Job Placement Services
Option 3: Consultancy Services
Option 4: Recruitment Services
4. What can be said about the interaction between Susan and Harry?
Option 1: Casual
Option 2: Formal
Option 3: Heated
Option 4: Jovial
Scenario 3
Manager: Hi Sarah! I was about to come to your cabin. Good, I found you on the way.
Executive: Hi sir! What happened? I had just gone to the cafeteria.
Manager: I’m afraid I won’t be able to make it to the meeting with the supplier today.
Executive: Oh! Should I cancel the meeting for the day?
Manager: No no. Why cancel it? You can attend it. Please do take notes during the presentation.
Executive: Yes, sir. Anything else that you want me to do?
Manager: Please negotiate the price of the vending machine. We want a cheaper one to replace the
existing one.
Executive: Should we go for a cheaper vending machine, even if it has lesser number of beverage
options?
Manager: No, we want to have at least five beverage options, for less than ten thousand dollars.
Executive: Okay sir, I have noted down these points. I will leave from the office in a while.
Manager: Okay Sarah. Please remember that we are not compromising on quality.
Executive: I understand that sir. I ensure you the best deal in terms of cost and quality.
Manager: Is there anything else you want to ask me?
Executive: Do I have the liberty to close the deal if the vending machine matches our requirement?
Manager: We should not take a hasty decision. We should consider other suppliers in the market.
Executive: Sure sir. I’ll have my lunch and leave, else I’ll be late for the meeting.
Manager: All the best, Sarah. Please ring me up when you reach the venue of the meeting.
Now answer the following questions based on the conversation you just heard.
1. What can be said about the manager’s attitude towards the executive?
Option 1: The manager was testing the executive.
Option 2: The manager was warning the executive.
Option 3: The manager was irritated with the executive.
Option 4: The manager was guiding the executive.
3. What can be inferred about the venue of the meeting with the supplier?
Option 1: In a hotel .
Option 2: In the supplier’s office.
Option 3: In the premises of Think Tank company.
Option 4: Outside the premises of Think Tank company.
4. Why doesn’t the manager want the executive to close the deal?
Option 1: Because he doesn’t trust the executive.
Option 2: Because he wants to take credit for the deal.
Option 3: Because he wants the best deal in the market.
Option 4: Because he wants to take the final decision on his own.
Option 5: Because the executive is new to this job.
Scenario 4
Now answer the following questions based on the conversation that you just heard.
2. What can be inferred about the kind of services Swiss limited renders to his clients?
Option 1: I.T. Services
Option 2: P.R. Services
Option 3: Legal Consultancy Services
Option 4: HR Consultancy Services
Now answer the following questions based on the conversation that you just heard.
SECTION D:
Which of the following sentences is correct?
Option 1: Roger kept procrastinating his preparations which led to his failure in the exams.
Option 2: Roger kept doing his preparations which led to his failure in the exams.
Option 3: Roger kept putting on his preparations which led to his failure in the exams.
Option 4: Roger kept preparing his preparations which led to his failure in the exams.
Option 1: Jacob can bail the team out of the potential situation.
Option 2: Jacob can bail the team out of the potential cacophony.
Option 3: Jacob can bail the team out of the potential teaser.
Option 4: Jacob can bail the team out of the potential crisis.
Option 1: Stationary
Option 2: Fixed
Option 3: Inactive
Option 4: Mobile
Which of the following sentences is correct?
Option 1: Despite being poor, Cathy still dresses more appropriately than most of her friends.
Option 2: Although being poor, Cathy still dresses more appropriately than most of her friends.
Option 3: Since being poor, Cathy still dresses more appropriately than most of her friends.
Option 4: However being poor, Cathy still dresses more appropriately than most of her friends.
Option 1: As poorer nations industrialize aggressively, natural resources are being severely critical.
Option 2: As poorer nations industrialize aggressively, natural resources are being severely worsened.
Option 3: As poorer nations industrialize aggressively, natural resources are being severely depleted.
Option 4: As poorer nations industrialize aggressively, natural resources are being severely hit.
Option 1: Drench
Option 2: Wet
Option 3: Soak
Option 4: Extinguish
Option 1: It is sad, the way she has utilized a once in a lifetime opportunity.
Option 2: It is sad, the way she has squandered a once in a lifetime opportunity.
Option 3: It is sad, the way she has developed a once in a lifetime opportunity.
Option 4: It is sad, the way she has extended a once in a lifetime opportunity.
Option 1: Analyze
Option 2: Simplify
Option 3: Confuse
Option 4: Resolve
Option 1: Current
Option 2: Postponed
Option 3: Old
Option 4: Outdated
Which of the following sentences is correct?
Option 1: The whole place has an air of silence as everyone seemed uninterested.
Option 2: The whole place has an air of dullness as everyone seemed uninterested.
Option 3: The whole place has an air of distress as everyone seemed uninterested.
Option 4: The whole place has an air of uneasiness as everyone seemed uninterested.
Option 1: Free
Option 2: Repeated
Option 3: Rare
Option 4: Irregular
Option 1: An honest man never resorts to lies in order to fulfill his goals.
Option 2: An honest man never talks lies in order to fulfill his goals.
Option 3: An honest man never helps to lies in order to fulfill his goals.
Option 4: An honest man never forms to lies in order to fulfill his goals.
Option 1: Useless
Option 2: Primary
Option 3: Weak
Option 4: New
Option 1: After Ross washed and waxed his car, it looked very rusty.
Option 2: After Ross washed and waxed his car, it looked very shiny.
Option 3: After Ross washed and waxed his car, it looked very dirty.
Option 4: After Ross washed and waxed his car, it looked very old.
Which of the following sentences is correct?
Option 1: The consequences of the growing materialism of the modern age will be destructive.
Option 2: The consequences of the growing materialism of the modern age will be revolting.
Option 3: The consequences of the growing materialism of the modern age will be unfailing.
Option 4: The consequences of the growing materialism of the modern age will be disastrous.
Option 1: Brave
Option 2: Hungry
Option 3: Sincere
Option 4: Good-looking
SECTION E:
Which of the following sentences if grammatically correct?
Option 1: She studied in the entire chapter for an hour before the examination.
Option 2: She studied the entire chapter for an hour before the examination.
Option 3: She studied of the entire chapter for an hour before the examination.
Option 4: She studied for the entire chapter for an hour before the examination.
Which of the following sentences is grammatically correct?
Please try up all the products and choose the best one.
Option 1: A
Option 2: The
Option 3: Some
Option 4: An
You can either go to zoo with your cousins and you can get some rest at home.
SECTION F:
1. You work as a sales person in an automobile showroom. A customer asked you to recommend
a car for his wife. He wants it to be a surprise for her but doesn’t want to make a wrong choice. How
will you help the customer?
Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
Action 1: Present options to the customer according to the price range he prefers.
Action 2: Show the customers all the cars and describe their features.
Action 3: Show the customer the car that is usually chosen by most women.
Action 4: Insist the customer not to compromise on quality and pick a high-end car.
2. You work in the mobile service provider’s customer service department. A customer calls you
and asks for the best roaming plan since she has to go on a business trip for a month. Eight different
plans, ranging from $50 to $500 per month are available. The number of value added services
included with the plan increases with the price. What will you do?
Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
Action 1: Ask the customer about her anticipated mobile phone use and suggest an appropriate
plan.
Action 2: Ask the customer about her current call frequency and monthly mobile phone
expenses and suggest an appropriate plan.
Action 3: List all the prepaid plans available and let the customer choose the plan best suited to
her.
Action 4: Suggest the popular plan commonly used by corporate customers.
3. You receive a call from an angry customer. He exclaims, “I just spent almost an hour
navigating thru your website to book a hotel room and after all the effort my credit card has been
rejected. It was just a waste of time!” What will your immediate response to the customer be?
Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
Action 1: “I am sorry, Sir. This is the first time that I have received such a complaint. Let me
discuss it with my supervisor and resolve the issue.”
Action 2: “I am sorry, Sir. I will try to help you. When you tried to pay online, what was the error
message you received?”
Action 3: “I am sorry, Sir. I will have a representative investigate this issue. Meanwhile you can
book the room over the phone.”
Action 4: “Sir, I am sorry for the inconvenience. Let me make your room reservation over the
phone. I will make sure that you don’t face this issue in the future.”
4. You are a sales person in a shoe store. A customer insists on buying a specific brand of shoes.
The store does not have that brand in stock. You know that the brand is not readily available
anywhere in the city. You realize that the customer has come to your store for the first time. What
will you do?
Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
Action 1: Tell the customer that the brand is not available in any store in the city and that he can
verify this at the other stores too.
Action 2: Tell the customer that the brand is not available in any store in the city and suggest
alternative brands to consider.
Action 3: Tell the customer that the brand is not available in any store in the city and that our
store has other brands that are better than the brand he is looking for.
Action 4: Tell the customer that the brand is not available in any store in the city and ask him to
come back in a few days to see if the brand has arrived with a new stock.
5. You work at a clothing store. A prospective customer comes to the store to buy a shirt in a
color that is currently unavailable. The store has shirts in its similar color but shirts in the exact color
demanded by the customer will not arrive until a few days later. What will your first proposal to the
customer be?
Here are the possible actions that you could take. Rate each action on a scale of 1 to 5 after the beep.
Action 1: Show him shirts in its similar color and let him decide if he wants to buy one of them.
Action 2: Tell him if he pays in advance, I will have the shirt delivered to his home in a few days.
Action 3: Tell him that shirt in the color he wants will be delivered to the store in a few days and
that I will call him as soon as they arrive.
Action 4: Ask him to consider buying a shirt of the similar color since it is in greater demand than
the one he wants.
SECTION G:
Market (vegetables, meat, fish, canned goods, dry goods, fruits)
Resort (hotels, casino, restaurants, pools, apartments, nearby houses)
School (books, pens, table, chairs, blackboards, computers)
Beach (sand, boat, seashells, small fish, jet ski, balls)
Mall (clothes, shoes, pants, towels, under wares, appliances)
Hospital (doctors, nurse, janitors, electricians, patient, security guards)
Playground (hill, trees, sand castles, monkey bars, swings, tunnels, slide)
Flood (floating garbage, floating cars, floating woods, floating appliances, drowning animals,
dirty things)