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BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

EFFECTS OF HEIGHTENED COMPETITION TO THE

SELECTED FOOD STALL OWNERS AT BESTLINK

COLLEGE OF THE PHILIPPINES, MV CAMPUS

A Bachelor’s Marketing Research Study Presented

In the Faculty of Business Administration

Bestlink College of the Philippines

In Partial Fulfillment of the Requirement

For the Degree Bachelor of Science in

Business Administration Major in

Marketing Management

CHRISTIAN G. ABLING

GILBERT C. BARRERA

CRESHIELA A. LAPASANDA

KIM M. PADILLA

MARIBEL V. PILI

March 2019
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION ii

APPROVAL SHEET

The Bachelor’s Research entitled “THE EFFECTS OF


HEIGHTENED COMPETITION TO THE SELECTED FOOD STALL
OWNERS ALONG BESTLINK COLLEGE OF THE PHILIPPINES,
MILLIONNAIIRE’S VILLAGE CAMPUS, QUEZON CITY” prepared and
submitted by , Christian G. Abling, Gilbert C. Barrera, Creshiela A.
Lapasanda, Kim M. Padilla, Maribel V. Pili in partial fulfillment of the
requirements for the Degree of Bachelor of Science in Business
Administration major in Marketing Management, has been examined and
is recommended for acceptance and approval for oral defense.

REYNOLD R. BANGALISAN, LPT, MRIEdr


Adviser

MARKETING PANEL

Approved by the Committee on Oral Defense with grade of 97%

ANA MARIA M. DACUNO, MBA CHERRY JOYCE C. PATAL, MBA


Member Member

Accepted and approved in partial fulfilment of the requirements for


the degree of Bachelor of Science in Business Administration, major in
Marketing Management.

RYAN M. IGNACIO, Ph. D


Dean, College of Hospitality and Business Management

Date of Final Defense: March 22, 2019


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION iii

ABSTRACT

Title: THE EFFECTS OF HEIGHTENED COMPETITION

TO THE SELECTED FOOD STALL OWNERS

ALONG BESTLINK COLLEGE OF THE

PHILIPPINES, MILLIONNAIRE’S VILLAGE

CAMPUS, QUEZON CITY

Researchers: Christian G. Abling

Gilbert C. Barrera

Creshiela A. Lapasanda

Kim M. Padilla

Maribel V. Pili

Adviser: Reynold R. Bangalisan, LPT, MRIErdr

Course: BACHELOR OF SCIENCE IN BUSINESS

ADMINISTRATION MAJOR IN MARKETING

MANAGEMENT

Academic Year: 2018-2019

Introduction

The presence of competition increases the market for everyone and it

is the station in which people or businesses are trying to be more

successful than each other. The higher rival the business can get the

higher possibility of lower profit. In Bestlink College of the Philippines MV


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION iv

Campus, food stall owners compete with each other, and every year the

number of food stalls increases just to provide the need of the increasing

population of BCP students. This circumstances results to the heightened

competition among food stall owner. The researchers come up with the

study to help lessen the high competition to the food stall owners and gain

more profit ahead from the competitors.

Methods

The research method of design utilized in the study is quantitative

analysis. The participants of the study sampled of 25 Food Stall Owners

and 200 Customers to test the significant difference on the effects of

heightened competition to the food stall owners in terms of number of

student, availability of foods, location, affordability, and sanitation and

presentation using Ƶ-test at level of significant of margin of error 0.01%

with computed tabular value of 2.23.

Results

The prominent findings of the study in terms of number of student,

availability of foods, location, affordability, and sanitation are moderately

effect; there is no significant difference between the assessments of two

groups of respondents on the effects of heightened competition to the

food stall owners along BCP-MV campus in terms of number of student,

availability of foods, location, affordability, and sanitation; and as


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION v

suggested that there’s a need of an innovation to minimize the heightened

competition to the food stall owners.

Discussion

The result can be forwarded to an innovation such as when the food

stall owners assure of always making the area clean and sanitizing all the

utensils used in their stalls to attract more customers in terms of

sanitation. People nowadays are health conscious, even though they buy

food outside they still wanted to make sure that the food they ate are safe

to eat. Cleanliness can get of an impression of safety to the customer and

it means a lot especially when the business is in the food industry. Food

stall owners must improve the quality of their meals and dishes. Promote

their stalls, introduce their identity and be remarkable. They have to

expand the area and set an additional chairs and tables for the student.

One of the most important is an additional variety of foods.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION vi

ACKNOWLEDGEMENT

The researchers would like to extend their sincere gratitude to the

following persons who in one way or another helped to make this humble

piece of work com to reality;

Dr. Maria M. Vicente, BCP President, for all moral and financial

supporting upgrading all the facilities and services;

Dr. Charlie I. Cariño, BCPExecutive Vice President, Vice President

for Administrative Affairs and SHS Principal, for his brilliant insights and

sincere concern in the academic welfare of the students and in the

maintenance of quality education in Bestlink College of the Philippines;

Engr. Diosdado T. Lleno, Vice President for Administration in

Finance, for his very candid critical insight through the working as a team

with the top management and the whole BCP family;

Mr. Reynold R. Bangalisan, our Research Adviser, for his guidance,

imparting his knowledge and expertise in thesis;

Dr. Ryan M. Ignacio, CBHM Dean/BSBA Program Head, for the

encouragement and for his good leadership in our department;

Member of our panel, Ms. Ana Maria m. Dacuno (BSEntrep

ProgramHead) and Ms.Vinalyn Sarzata (BSBA Faculty), for their

suggestions and recommendations to make this study more meaningful.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION vii

Our Parents, for their love, prayers, inspiration, moral and financial

support.

Most of all, to our ALMIGHTY GOD and SAVIOUR JESUS CHIRST, the

author of knowledge and wisdom who made this study possible.

Christian G. Abling
Gilbert C. Barrera
Creshiela A. Lapasanda
Kim M. Padilla
Maribel V. Pili
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION viii

DEDICATION

This marketing research is humbly dedicated to all the people who

contributed so much and help us accomplished this work:

To our beloved parent, siblings, friends and loved ones, for their

immeasurable support and for serving as strong force behind all our

endeavors and give us inspiration to make this study possible.

And especially to the College of Business Administration, our dear

professors, to our Dean Dr. Ryan M. Ignacio, who molded us for what we

are now.

And most of all, tour Dear God, who guided us in our everyday

struggle.

The Researchers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION ix

TABLE OF CONTENTS

PAGE

TITLE PAGE i

APPROVAL SHEET ii

ABSTRACT iii

ACKNOWLEDGEMENT vi

DEDICATION viii

TABLE OF CONTENTS ix

LIST OF FIGURE xii

LIST OF TABLES xii

CHAPTER

1 THE PROBLEM AND ITS BACKGROUD

Introduction 1

Statement of the problem 3

Hypothesis 4

Scope of Limitation of the study 5

Significance of the Study 5

Definition of Terms 6

2 REVIEW OF RELATIVE LITERATURES AND STUDIES

Local Literature 9
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION x

Foreign Literature 10

Local Studies 11

Foreign Studies 12

Synthesis of the Related Literature and Studies 13

Theoretical Framework 15

Conceptual framework 16

3 METHODS OF RESEARCH

Research Design 18

Respondents of the Study 19

Sampling Technique 19

Instrument Used in the Study 20

Validation of the Instrument 20

Data Gathering Procedures 21

Statistical Treatment of Data 22

4 PRESENTATION, ANALYSIS AND INTERPRETATION

OF DATA

Subproblem No.1 24

Subproblem No.2 33

Subproblem No.3 36

5 SUMMARY OF FINDINGS, CONCLUSIONS, AND

RECOMMENDATIONS
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION xi

Findings 82

Conclusions 85

Recommendations 86

BIBLIOGRAPHY

APPENDICES

A. Letter of Approval 89

B. Survey Questionnaire 90

C. Pictures/Documentation 93

D. Certificate of English Editing 94

E. Curriculum Vitae 95
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION xii

LIST OF TABLES

Table No. Page

1 Respondents of the Study 19

2 Effect to Number of Student 24

3 Effect to Availability of Food 26

4 Effect to Location 28

5 Effect to Affordability 29

6 Effect to Sanitation 31

7 Summary Table on the Effects of Heightened 33

Competition to the Selected Food Stall Owners

8 Significant Difference between the Two Groups 35

of Respondents

9 Innovation proposed to Minimize the Heightened 36

Competition

LIST OF FIGURES

Figure No.

1 Conceptual Model of the Study 17


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 1

Chapter 1

THE PROBLEM AND ITS BACKGROUND

This chapter presents the introduction, background of the study,

statement of the problem, hypothesis, scope and limitation of the study,

significance of the study, and definition of terms.

Introduction

Competition for business is intense. The presence of competition

increases the market for everyone. It is the station in which people or

businesses are trying to be more successful than each other. Determining

exactly who your competitors are is pretty easy. Business that offer the

same or similar products as you do may be competitors. Using the

presence of threatening rivals to focus and motivate employees, you also

have to make sure your competitors aren't going to steal your customers.

In competition the fewer rival you have the better but what will happen if

there are more competitors than you expected. Now heightened

competition will happened. It will be more difficult for business people to

gain the higher profit that they wanted. They have to think of any

strategies that will result for effective marketing plan to be superior with

their rivals.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2

Now a marketing plan focuses on the study of the heightened

competition on the Selected Food Stall Owners along BCP-MV CAMPUS

due to numerous stalls provided by the school management to prioritize

the needs of BCP students. Competition is very crucial. Stall owners have

to come up to different strategies and techniques to get the attention of

the students. They were competing for their costumers’ loyalty. A good

rapport and good manner were very important once the stall owner’s

employee communicate with their costumers because it may affect their

sales, whether it increases or goes down. They have to take care of their

names because most of the students were not naive and they were

vigilant with the food’s quality and the cleanliness of the stalls.

This study came up to the marketing strategies and techniques that

the food stall owners use. It is to determine if their techniques were

effective. How does their employees’ behavior affect their sales every day

or how does their costumer weigh the food’s quality. Is the ambiance of

the stall area a big deal to the students? It is also to determine if the stalls

provided by the school enough to accommodate the thousands of

students who eat at the cafeteria every day that will result for another

competitor if necessary. The purpose of this study is to determine and


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 3

answer the possible problem that may encounter along with the research.

It is also to help stall owners to gain more profit effectively.

Background of the Study

In Bestlink College of the Philippines Millionaire’s Village Campus,

there are numerous food stall where staff and students of the school ate.

Stalls almost have the same menus that were usually prepared for lunch:

such as adobo, menudo, sinigang, barbeque and so many more and

specifically a Filipino cuisine. The cafeteria open earlier than 6:00 o’clock

in the morning pack up more or less than 6:00 o’clock in the evening that

depends if the foods were sold out. The reason why competitions among

food stall owners is crucial because of the same variety of foods they sell.

Some of the owner of stalls offered a cheaper price of food before but

other appealed on that. The school management provided the same price

for all the meals each of the food stall offered to make it fair for everyone.

Due to the heightened competition of selected food stall owners, it

caught the attention of the researchers. This is the first research study

conducted in the school cafeteria.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 4

Statement of the Problem

This study determines the effect of heightened competition to the

selected food stall owners along Bestlink College of the Philippines MV

Campus.

Specifically, this study seeks to answer the following question.

1. What are the effects of heightened competition to the selected food

stall owners along BCP-MV Campus as assessed by food stall

owners and customer in terms of:

1.1. number of students,

1.2. availability of foods,

1.3. location,

1.4. affordability, and

1.5. sanitation?

2. Is there any significant difference between the assessments of the

two groups of respondents on the effect of heightened competition

in terms of aforecited variables?

3. What innovation can make to the product and services to minimize

the heightened competition to the selected food stall owners along

BCP MV Campus?
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 5

Hypothesis

This study hypothesized that there is no significant difference

between the assessments of the two groups of respondents in terms of

aforecited variables.

Scope and Limitation of the Study

The study limited to twenty-five (25) food stall owners and two

hundred (200) customers in Bestlink College of the Philippines

Millionaire’s Village Campus. This study also limits its scope to determine

the effect of heightened competition in terms of number of students,

availability of foods, location, affordability, and sanitation.

Significance of the Study

This study will be beneficial to the following group of persons:

Students.The resultof the study is to be knowledgeable and know

the important information on how the heightened competition affects the

buying decision of the consumers.

Teacher.To give them additional knowledge on the effect of

heightened competition on consumer buying decision. They may also use

this study as a teaching guide regarding the heightened competition.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 6

Administration.It is beneficial to the school administration to add

books in the library as the source of new information to the students who

will conduct new marketing research.

Future Researchers.For them to gain an insight on how to

develop a research. The study may serve as a good basis in deepening

the knowledge for the specific knowledge that the researchers delves in.

Parents/Guardian.To reassure them that the needs of their child

were taken care of inside the school premises most especially with the

foods they bought at the cafeteria.

Others.The research will be beneficially help to the food stall

owners as this study determines the effect of heightened competition

between them.

Definition of Terms

For the better understanding of this study, the terminologies used are

theoretically and conceptual.

Affordability of food, as measured by its cost relative to the

amount that the customers in BCP were able to pay.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 7

Availability of foods is when food stalls have sufficient

quantities of food available on a consistent daily basis consumer

consumption at BCP-MV Campus.

Competition is a contest or rivalry between the groups of food stall

owners for a high profit.

Competitor is an entrepreneur who owns a food stall that rival

against another.

Customers are the persons who bought foods at the foods stall in

exchange of money.

Filipino cuisine a traditional Filipino cooking originally just

involved boiling, grilling, roasting and steaming such as: adobo, sisig,

pinakbet, laing, sinigang, ihaw, and many more prepared viand offered

by each food stall.

Food Stall is a booth or stand which the food displayed for sale.

Food Stall Owner is an entrepreneur who owned a food stall at

BCP-MV Campus.

Good rapport a good understanding of food stall employees and

an ability to communicate well with their customer.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 8

Heightened competition a higher version of competition with

intense competitiveness between the food stall owners.

Location is an area in the cafeteria where food stall are built in.

Number of students is the number of customers who eats in the

food stalls.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 9

Chapter 2

REVIEW OF RELATED LITERATURES AND STUDIES

The chapter presents the review of related literatures and studies both

local and foreign. This also includes the synthesis of related literatures

and studies, theoretical framework and conceptual framework of the

study.

Local Literature

Penn (2018) signifies that Food stalls here in the Philippines had a

wide variety of products, from pizzas to dimsums, they provide a palatable

experience for those who would like to avail such products. Though the,

vast majority of the products being provided from food stalls have high

quality, that same vast majority also is being replicated or copied by other

competitive stall owners/marketing firms. Marketing firms are the ones

that sell franchise rights of such food stalls so it is not that uncommon that

they could copy different products or stalls that have the hype going. They

have good experience though, mind you, but what they often overlook is

the duplication of products from other competition. This is also unfortunate

because copyright laws are so lax here in the Philippines – next thing you
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 10

know, you are losing sales from your stalls due to the vast duplication of

the same food products.

According to Aquino (2015), a culture of healthy competition is a

fundamental building block in our transition to a sustainable and inclusive

middle-income country – a dream for many of us Filipinos that now has a

chance of becoming a reality. In a competitive market, businesses gain

success by creating quality products, managing expenses, achieving

operational efficiency, and effectively communicating and catering to their

market.

Foreign Literature

Mack (2018) signifies that the restaurant industry is highly

competitive. Unless you have a star chef or a novel cuisine, chances are

you will have trouble standing out from the crowd. Gaining a competitive

edge requires a detailed analysis of the demographics of the surrounding

area and the nature of existing competitors. And even if you are

successful at first, new competitors could enter your market at any time to

steal your clients. Don’t hesitate to adopt successful strategies from your

competitors, but understand that directly competing with an entrenched

rival is a bad idea for a beginning restaurateur.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 11

According to Bradbury (2017) as the saying goes, “knowledge is

power,” and getting the right information about your market, its

competitors and those all-important customers is vital throughout the

lifetime of your company. For startups in particular, hitting the ground

running is necessary in today’s fast-paced, demanding marketplace.

Whether you are new to your field, or a veteran with plenty of industry

experience, gaining a comprehensive view of the current market is

integral to the long-term success of your new company.

Local Studies

In food business, competition is not the only factor, Moreno (2015)

analyzed that foodservice operations are continuing to enjoy tremendous

improvement and development together with considerable advances in

quality. The demand for food and beverages away from the home has

increased and, with broader spectrum of the population eating out,

customer needs have diversified. To be able to meet the demands of the

foodservice industry, management should take into consideration a lot of

factors to include a well-defined policy on the rules and guidelines

concerning on practices in purchasing, receiving, storage, inventory and

safety. Understanding of the customers’ involvement in the process, and


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 12

identifying the experience they are likely to have, and should expect, have

become critical to the business success of foodservice operations.

Raquel (2017) showed that business organization have given

much attention to the concept of customer’s loyalty because of its

relationship to business profitability. Because of intense rivalry in the fast

food industry, fast food restaurants should increase return patronage by

meeting customers need and expectation. It is imperative that

understanding the factors that influence customer’s loyalty is essential in

developing sound business strategies.

Foreign Studies

Chen et al. (2018) showed that their study is set to explain

restaurant competitions under the industrial organization framework. A

restaurant can cut down its quality or raise its price when confronted with

capacity constraints. Both strategies have the obvious consequence of

losing consumers. A more suitable choice is to relieve capacity

constraints by merger. So, a restaurant may consider merging with

another to improve its gross profits when it is confronted with capacity

constraints. Some assumptions of this study lack strong economic

theories, but they are based on real phenomena.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 13

Wanjiku (2017) analyzed that the ability of the organization to

identify the niche in the market and eventually developing strategies to

satisfy the gap is very important in sustaining the organizations

performance. The organizations need to critically consider the target

consumer and thereafter deliver product that satisfy the segment of the

market.

Synthesis of Related Literatures and Studies

The local literature written by Aquino (2015) and Penn (2018) that in a

competitive market, business gains success by creating quality products.

Unfortunately, it happens those high quality products created by the

company were usually replicated. Due to the growing numbers of food

stalls it is unavoidable that the competitors will replicate the product that

the original food stall owners have. As a business person strategic plan is

needed for them to not lose their sales due to the vast duplication of the

same product.

The foreign literature written by Mack (2018) and Bradbury (2017) that

the food industry is highly competitive. Chances to stand out are very

limited. As an entrepreneur you have to study the nature of your market

and its competition. Knowledge is very important because it is the key to


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 14

win against competitors and it is also a way to prolong the business

success.

In the local study of Moreno (2015), in food business there are factors

that the business owners have to consider. Company has to meet the

demand of food industry such as following the rules and guideline for

them to be able to satisfy their customers. In any business continuous

improvement is happening and in the process, understanding the

customers’ is involved. The business gave attention and satisfies the

customers in exchange of loyalty. As mentioned in Raquel (2017)

business organization pay attention to the concept of customer’s loyalty

because of the relationship it gave to the business profitability. The more

people who patronage the business’ product the more sale increase.

In the Foreign study of Chen et al. (2018)and Wanjiku (2017), the

organizations need to critically consider the target market consumer and

thereafter deliver the product that satisfies the segment of the market. It is

the way the business men were able to know if they chose the most

profitable market. In these regard they were able to manage the capacity

constraint if the business boom.

With the relevance of the present study entitled the Effect of

Heightened Competition to the Selected Food Stall Owners along Bestlink


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 15

College of the Philippines Millionaires Campus. The owners entered the

food industry because basically they knew that they can earn profit due to

the number of students. Unfortunately, there’s a lot of entrepreneur who

thought the same thing, in result of a bigger competition. Within the study

of competition between stall owners were pretty high. They almost have

the same products to sell and sometimes if one food stall made their

specialty others will replicate it. It’s really hard to stand out in the kind of

business with such type of competition. The only thing they can do is to

have the power of knowledge where they can lead ahead of their rivals.

Another one of the most things that matters is their consumer’s loyalty

because loyalty can give food stall owners a consistent and higher profit.

Under the competition there are rules and regulations that the school

management implemented for the students safety and the price of the

product for everyone’s’ fairness.

Theoretical Framework

This study anchored with the Theory of Sources of Competitive

Advantage in Food Industry of Mokrzycka(2010) that on the competitive

food market the success of enterprises largely depends on

innovativeness. Implementing innovation should be thoroughly considered


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 16

and planned in detail and in line with the general framework of company's

strategy.

In lined with the theory the main problem of food stall owners is

innovation. They are lack of making new ideas for their product. They

were contented with what they earned. The importance of innovation is a

big factor for it will benefit for the heightened competition and winning for

the higher profit.

Conceptual Framework

This study utilized the INPUT-PROCESS-OUTPUT in the research.

Figure 1 show the input of the study consist of 25 stall owners and

200 customers; collection of related literatures and studies; and guided

with theory of Mokrzycka(2010).

The process of the study includes the effect of heightened competition

to the selected food stall owners along Bestlink College of the Philippines,

Millionaires’ Village Campus in terms number of students, availability of

foods,location,affordability, and sanitation; significant difference between

the assessment of the two groups of respondents in terms of the

afforcited variables and administration of questionnaire.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 17

The output of the study includes the making innovation to the product

and services of the food stalls.

INPUT PROCESS OUTPUT

Effects of heightened
competition to the selected
foo d stall owners along BCP
MV Campus in terms of:

1. number of students
25 BCP food stall
owners 2. availability of foods
3. location Making
200 BCP 4. affordability and innovation to the
customers 5. sanitation. products and
services of the
Collection of Significant difference between
food stalls.
Related the assessments of the two
Literatures and groups of respondents on the
Studies
effect of heightened
Theory of competition in terms of
Mokrzycka (2010) afforcited variables.

Administration of the
questionnaire.

FEEDBACK

Figure 1. Conceptual Model of the Study


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 18

Chapter 3

METHODS OF RESEARCH

This chapter present the research design, respondent of the study.

sampling technique, construction and validation of the instruments, data

gathering procedures, and statistical treatment of data.

Research Design

This study utilized quantitative research method of design.

The quantitative research defined as a method that emphasize

objective measurements and the statistical, mathematical or numerical

analysis of data collected through pols, questionnaires, and survey or by

manipulating pre-existing statistical data using computational techniques.

According to Powoh (2016) the method enables the researcher to use

numbers in statistical tests to ensure that the results have a statistical

relationship, and uses numbers to explain their findings

The researchers used the quantitative method type of survey to

know the effect of heightened competition to the selected food stall

owners along Bestlink College of the Philippines Millionaires Village

Campus Quezon City. This also used to test if there is any significant
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 19

difference between the assessment of the two groups of respondents on

the effect of heightened competition in terms of number of students,

availability of foods, location, affordability and sanitation.

Respondent of the Study

TABLE 1

Respondent of the study

Respondents Frequency Percentage


BCP Food Stall Owners 25 11%
BCP Customers 200 89%
Total 225 100%

Table 1 presents the respondent of the study were food stall

owners with 25 or 11% and customers with 200 or 89%.

Sampling Techniques

This study utilized purposive sampling technique.

According to Crossman (2018), a purposive sample is a non-

probability sample that is selected based on characteristic of population

and objective of the study. Purposive sampling is also known as

judgmental, selective, or subjective sampling.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 20

This study collected 225 samples of 25 food stalls owners and

200customers.

Instrument Used in the Study

This study utilized survey questionnaires as an instrument of the

study.

Questionnaire. Part 1 includes the effect of heightened

competition to the food stall owners along Bestlink College of the

Philippines Millionaires’ Campus as assessed by food stall owner and

customers in terms of number of student, availability of foods, location,

affordability and sanitation. Part 2 includes the innovation proposed to

minimize the heightened competition along Bestlink College of the

Philippine’s Millionaires’ Campus.

Validation of the Instrument

The instrument used in conducting the research was validated by

the research adviser, grammarian, and expertise on the study conducted.

After the validation, the questionnaires pre-tested to the BSBA students

who were not part of the study. The mistakes sent to the researchers and

made some revisions. The questionnaire is ready to use as instrument of

the study.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 21

Data Gathering Procedures

To gathered the needed data and information the following steps

undertaken by the researchers.

 Construction of the survey questionnaire according to the specific

problem of the studies.

 Request permission to administer the questionnaire and conducting

the studies by permission to the Bestlink College of the Philippines.

 Presentation of the data tabulated and incorporation of analysis of

presenting data.

 Encoding of data gathered and used appropriate statistical tool.

 Organization of collected data.

 Draw findings, conclusions and recommendation.

 Defend the final research to the panel.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 22

Statistical Treatment of Data

This study utilized the following statistical tool used:

1. Frequency and Percentage. It was used to determine the distribution

of the two groups of respondents.

P(%) = F/N x 100

Where:

P (%) = Percentage

F = Frequency

N = Total number of Respondents

2. Weighted Mean. It was used to determine the effect the heightened

competitionto the food stall owners along BCP-MV Campus as assessed

by food stall owners and customer in terms of number of

students,availability of foods,location,affordability, andsanitation.

x = Fx
N

Where:
x = Weighted Mean

Fx = Total of frequency and Response

N = Total number of Respondents


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 23

This mean was interpreted to the factors affect the consumer

purchase decision using the following like scale.

Scale Mean Verbal Interpretation


5 4.50-5.00 Very Highly Effect (VHE)
4 3.50-4.49 Highly Effect (HE)
3 2.50-3.49 Effect (E)
2 1.50-2.49 Moderately Effect (ME)
1 1.00-1.49 Least Effect (LE)

3. Ƶ-test. It was used to test the significant difference between the

assessments of the two groups of respondents on the effect of

heightened competition in terms of number of students, availability of

foods, location, affordability, and Sanitation.

𝑥̅1 − 𝑥̅2
1 1
Ƶ= σ√𝑛 +
1 𝑛1

Where: Z= Z-test

𝑥̅1 = mean of the food stall owners

𝑥̅2 = mean of the customers

σ = population standard deviation

𝑛1 = number of observation in the regular food stall

owners

𝑛2 = number of observation in the customers


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 24

Chapter 4

PRESENTATION, ANALYSIS AND INTERPRETATION OF

DATA

This chapter presents the data in tabular and textual form, the

analysis and interpretation of data that answer the statement of the

problem posited in chapter 1.

Sub-problem No.1. What are the effects of heightened competition to

the selected food stall owners along BCP MV CAMPUS in terms of:

1.1 number of students,

Effects as to Number of Students

Table 2 present the Effect to the Number of Students on BCP MV

CAMPUS by the two groups of respondents obtained composite mean of

2.31 as moderate effect in response of the Food Stall Owners and 2.80 as

effect in response of the Customers. In terms of its inaccessibility for

Customers, the Food Stall Owners got the 2.98 interpreted as Effect and

Customer got 2.76 interpreted as Effect. The Delay of Accommodation,

the Food Stall Owners got 2.79 interpreted as Effect and Customers got

2.4 interpreted as Moderate Effect. Next is the chaos when falling in line
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 25

in the counter, the Food Stall Owners got 2.89 interpreted as Effect and

Customers got 2.32 interpreted Moderate Effect. In terms of the enough

space to accommodate the customer, Food Stall Owner got 2.74

interpreted as Effect and Customers got 2.24. Lastly is the Unavailability

of Reservation, Food Stall Owners got 2.64 and Customers got 1.84

interpreted as Moderate Effect.0

TABLE 2

Indicators Foods Stall Customers


Owners
𝒙𝟏 V.I. 𝒙𝟐 V.I.
It’s not accessible for all the customers 2.98 E 2.76 E
Delay accommodation with the orders 2.79 E 2.4 ME
Chaotic when falling in line with the stall
counter 2.89 E 2.32 ME
There’s no enough space to
accommodate the customers 2.74 E 2.24 ME
Reservation isn’t available 2.64 E 1.84 ME
Composite Weighted Mean 2.31 ME 2.80 E
Legend:

4.50 - 5.00 Very Highly Effect VHE

3.50 - 4.49 Highly Effect HE

2.50 - 3.49 Effect E

1.50 - 2.49 Moderately Effect ME

1.00 - 1.49 Least Effect LE


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 26

According to Gledhil(2015),customers are the lifeblood of any

business. Without customers you have no business; but the makeup of

your customer base has a big impact on your company’s value. Having

repeat customers is a very important aspect of your customer base.

Repeat customers save costs and increase profits thus enhancing

company value. Providing a quality product/service and excellent follow

up support leads to increased customer loyalty.

1.2. availability of foods,

Effect as to Availability Foods

Table 3 presents the Effects to Availability of Foods on BCP MV

CAMPUS by the two groups of respondents obtained composite mean of

2.42 as Moderate Effect in response of the Food Stall Owners and 2.72

as Effect in response of the Customers. In terms of Minimal Variety of

food, Food Stall Owners got 2.52 interpreted as Effect and Customers got

2.56 interpreted as Effect. Unsatisfying taste of food, the Food Stall

Owners got 2.64 interpreted as Effect and Customers got 2.76 interpreted

as Effect. The Unavailability of drinks, Food Stall Owners got 2.48

interpreted as Moderate Effect and Customers got 2.60interpreted as

Effect. The Insufficient amount of food, Food Stall Owners got 2.44
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 27

interpreted as Moderate Effect and Customer got 2.7 interpreted as

Effect. The Overall quality of Meals, Food stall owners got 2.44

interpreted as Moderate Effect and Customer got 2.98 interpreted as

Effect.

TABLE 3

Foods Stall
Owners Customers
Indicators
𝒙𝟏 V.I. 𝒙𝟐 V.I.
Minimal variety of food menu provided 2.52 E 2.56 E
Unsatisfying taste of foods 2.64 E 2.76 E
Unavailability of drinks 2.48 ME 2.60 E
Insufficient amount of food 2.44 ME 2.7 E
Overall quality of meals is not provided 2.04 ME 2.98 E

Composite Weighted Mean 2.42 ME 2.72 E

According to Ray(2014), when shoppers can't locate or buy their

favorite brands or a product they saw advertised on promotion because

they're not available then they are forced to make an alternative choice.

The real impact of even a single shopper being let down at that critical

moment, by the retailer and supplier, is something that is not regularly


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 28

measured. Yet readily available information sources can be applied to

quantify its impact to the bottom line.

1.3 location,

TABLE 4

Effects as to the Location

Foods Stall
Indicators Owner Customer
𝒙𝟏 V.I 𝒙𝟐 V.I
Invisibility of the area 2.4 ME 2.9 E
The area does not have the good
ambiance 2.44 ME 2.68 E
The stall area is inconvenient for
customers 2.64 E 2.76 E
The stall area does not have enough E
space for customer 2.64 E 2.61
The area has a terrible ventilation 2.12 ME 2.70 E
Composite Weighted Mean 2.45 ME 2.73 E

Table 4 presents the Effects to the Location in BCP MV CAMPUS

by the two groups of respondents obtained composite mean of 2.45 as

Moderate Effect in response of the Food Stall Owners and 2.72 as Effect

in response of the Customers. In terms of the Invisibility of the area the

Food Stall Owners got 2.4 interpreted as Moderate Effect and Customers

got 2.9 interpreted as Effect. The area having no good ambiance, Food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 29

Stall Owners got 2.44 interpreted as Moderate Effect and Customers got

2.68 interpreted as Effect. The inconvenience of stall area, Food Stall

Owner got 2.64 interpreted as Effect and Customers got 2.76 interpreted

as Effect. Stall area’s space for customers, the Food Stall Owners got

2.64 interpreted as Effect and Customers got 2.61 interpreted as Effect.

The Terrible Ventilation, Food Stall Owners got 2.12 interpreted as

Moderate Effect and Customers got 2.70 interpreted as Effect.

According to Allen (2018), an organization's place of business is

where their customers evaluate and ultimately receive your product or

service. Ironically, while "place" is often the most permanent of the four

P's, it's also often the most overlooked—which is why finding the right

location for your business can make a huge impact on its performance.

1.4 Affordability, and

Effects as to Affordability

Table 5 presents the Effects to Affordability of foods in BCP MV

CAMPUS by the two groups of respondents obtained composite mean of

2.41 as Moderate Effect in response of the Food Stall Owners and 2.74

as Effect in response of the Customers. In terms of appropriate price for

foods quality, Food Stall Owners got 2.4 interpreted as Moderate Effect
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 30

and Customers got 2.99 as Effect. The Appropriate price for the amount

of food, Food Stall Owners got 2.56 interpreted as Effect and Customers

got 2.74 interpreted as Effect. Student’s budget suitability for the food’s

price, Food Stall Owner got 2.44 interpreted as Moderate Effect and

Customers got 2.78 interpreted as Effect. The Food’s price not worthy of

its taste, Food Stall Owner got 2.4 interpreted as Moderate Effect and

Customers got 2.59 interpreted as Effect. The Food’s price doesn’t

depend on its health value, the Food Stall Owners got 2.44 interpreted as

Moderate Effect and Customers got 2.62 interpreted as Effect.

Williams et al. (2014) signifies that despite the empirical impetus on

perceived healthy food affordability as a key mechanism for consumption

of a healthy diet, nutrition promotion interventions targeting cost have

focused primarily on ‘upstream’ fiscal food policies, namely providing

financial assistance or reducing the prices of healthier foods in relation to

less healthy alternatives. While there is evidence that price reductions can

increase healthy food purchasing, these results are tempered by evidence

that an unintended compensatory purchasing of high calorie foods can

result, being counter to health, and be increased purchasing typically

declines substantially over time. Although cost is very important, it is only

one component of successful nutrition-related behavior change, and is a


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 31

difficult and expensive component to target, particularly if the price

reduction needed to increase healthy food purchasing is substantial.

TABLE 5

Foods Stall Customer


Indicators Owner
𝒙𝟏 V.I 𝒙𝟐 V.I
Price is not appropriate with the quality of
foods 2.4 ME 2.99 E
Price is not appropriate with the amount of
food they serve 2.56 E 2.74 E
Food’s price is not suitable for student’s
budget 2.44 ME 2.78 E

Price is not worthy with its taste 2.4 ME 2.59 E


The price does not depends on its health
value 2.24 ME 2.62 E

Composite Weighted Mean 2.41 ME 2.74 E

1.5 sanitation?

Effects as to Sanitation

Table 6 presents the Effects to Sanitation in BCP MV CAMPUS by the

two groups of respondents obtained composite mean of 2.42 as Moderate

Effect in response of the Food Stall Owners and 2.86 as Effect in

response of the Customers. In terms of not having a strict cleanliness on

preparing the food, Food Stall Owners got 2.64 interpreted as Effect and

Customers got 3.06 interpreted as Effect. For not having a proper


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 32

sanitation of utensils, Food Stall Owners got 2.84 interpreted as Effect

and Customers got 2.88 interpreted as Effect. Cleaning the area from

time to time, Food Stall Owners got 2.4 Moderate Effect and Customers

got 2.86 interpreted as Effect. Employee doesn’t have proper hygiene,

Food Stall Owner got 2.24 interpreted as Moderate Effect and Customers

got 2.75 interpreted as Effect. Stalls store food in clean surface, the Food

Stall Owners got 1.96 interpreted as Moderate Effect and Customers got

2.86 interpreted as Effect.

TABLE 6

Indicators Foods Stall Customer


Owner
𝒙𝟏 V.I 𝒙𝟐 V.I
They do not have strict cleanliness on
preparing the food 2.64 E 3.06 E
They don’t have proper cleaning and E
sanitation method with their utensil 2.84 E 2.88
Store owner does not clean their area
time-to-time 2.4 ME 2.86 E
Employees doesn’t have their proper
hygiene 2.24 ME 2.75 E
They don’t store the food in a clean
surface 1.96 ME 2.75 E
Composite Weighted Mean 2.42 ME 2.86 E

According to Meier (2018), the personal cleanliness and hygiene of

food preparers are critical to protecting against foodborne illness. In


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 33

addition to regular hand washing, some states require food preparers to

wear latex gloves as an additional safeguard. Clean hair and clean

clothing are essential. If a food preparer is dirty, the risk for food

contamination increases greatly. Food sanitation and hygiene guidelines

require food preparers to wear hats, hairnets and beard guards to make

sure that hair doesn't contaminate food. Similarly, wearing aprons outside

the food preparation area isn't permitted since bacteria are so easily

carried back to the kitchen.

Sub-problem No. 2 Is there any significant difference between the

assessments of the two groups of respondents on the effect of

heightened competition in terms of afforcited variables?

Summary Table on the Effects of Heightened Competition to the

Food Stall Owners along BCP-MV Campus

Table 7 presents the Summary table onEffects of Heightened

Competition to the Selected Food Stall Owners along BCP MV CAMPUS

by the two groups of respondents obtained overall weighted mean of

2.40as Moderate Effect in response of the Food Stall Owners and 2.77 as

Effect in response of the Customers. In terms of number of students,

Food Stall Owners got 2.31 interpreted as Moderate Effect and

Customers got 2.8 interpreted as Effect. Availability of foods, Food Stall


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 34

Owners got 2.42 interpreted as Moderate Effect and Customers got 2.72

interpreted as Effect. Location, Food Stall Owners got 2.45 Moderate

Effect and Customers got 2.73 interpreted as Effect. Affordability, Food

Stall Owner got 2.41 interpreted as Moderate Effect and Customers got

2.72 interpreted as Effect. Sanitation, the Food Stall Owners got 2.42

interpreted as Moderate Effect and Customers got 2.86 interpreted as

Effect.

TABLE 7

VARIABLES Foods Stall Customer


Owner
𝒙𝟏 V.I 𝒙𝟐 V.I

Number of students 2.31 ME 2.8 E

Availability of foods 2.42 ME 2.72 E

Location 2.45 ME 2.73 E

Affordability 2.41 ME 2.72 E

Sanitation 2.42 ME 2.86 E

Overall Weighted Mean 2.40 ME 2.77 E


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 35

Significant difference between the two groups of Respondents

Table 8 shows the significant difference between the two groups of

respondents obtained overall weighted mean 2.40 for Food Stall Owners

was and Customers the Ƶ – Computed was and Ƶ – Critical at level of

significant of margin of error 0.001% with computed tabular value of 2.23.

The Z-computed is greater than tabular value therefore accept Ho. There

is no significant difference between the assessments of the two groups of

respondents on the effect of heightened competition on Bestlink College

of the Philippines, MV Campus

TABLE 8

Ƶ-
Respondents Overall Variance Ƶ- Critical Remarks
Weighted Computed at =
Mean 0.01
Food stall 2.4 0.003
owners 0.001 2.23 Accept
Customers 2.77 0.002 Ho

Table 8 shows the significant difference between the two groups of

respondents obtained overall weighted mean 2.40 for Food Stall Owners

was and Customers the Ƶ – Computed was and Ƶ – Critical at level of

significant of margin of error 0.001% with computed tabular value of 2.23.

The Z-computed is greater than tabular value therefore accept Ho. There
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 36

is no significant difference between the assessments of the two groups of

respondents on the effect of heightened competition on Bestlink College

of the Philippines, MV Campus

Sub Problem 3. What innovation can be proposed to minimize the

heightened competition along Bestlink College of the Philippines,

Millionaire’s Village Campus?

TABLE 9

Innovation Propose to Minimize the Heightened Competition

Variable Food Stall Owners Customers


1.Number of  A lot of students  Additional employee for
Students  Many students faster service
(crowded)  Additional chair and
 Too many students tables because so
 There’s a lot of students many students who
 So many students cannot sit and they
 Don’t let the student were forced to eat with
have the break all at the their room
same time  Need a bigger space,
 There were so many there were usually
students commotion in lining up
 Too much students  The population of
 Avoid breaks for the student is very high,
student at the same additional employees
time are needed
 Don’t let the student  The students overcrowd
have the break all at the the canteen space,
there’s no enough
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 37

same time space for facilities


 Crowded of student  Stall must have line
 A lot of students cannot where they can get
compromise the there food in an
crowded area organize way
 Too many students to  Make an area where
avail the break time student can be
 Crowded for too much comfortable, additional
people tables and tables and
 BCP need a bigger chairs.
facility to accommodate  BCP needs more stall
the bigger population owners to
 Don’t let the student accommodate all
hang out at the canteen students
 A lot of space needed
 Additional expansion for
canteen
 Properly assist or
manage the students
 Students customer
priority regarding on
chairs and tables
 Separation for eating
area and working area
 A wide space for
students
 Additional more
facilities
 Additional chairs and
tables for the students
 Needed space for
students
 For the students need
more chairs and tables
 For the students is
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 38

overcrowd
 Additional employee for
not delay the food, and
not chaotic for students
 There’s no enough
space for facilities and
students for canteen,
needed a wide space
 Too many students for
canteen and there’s no
enough space
 Suffocating because
too much students
 For canteen, tight for
students
 Should not down the
senior high and
colleges at the same
time
 They were not proper
fall in line with the
students
 Always chaotic the
students
 Always make an area
where the students is
comfortable
 Each stall is always
chaotic
 The students does not
pick up properly when
order a food
 Install a system even in
the classroom you can
order
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 39

 Provide an extra chairs


and tables for the
students
 Should always have a
water for the students
 Should always have an
extra chairs and tables
when eating
 Provide students with
extra chairs and tables
to eat
 The school
management provides
a chairs and tables for
the students
 Service to students and
not delay the food
 Give a relationship to
the students
 Give a customer
service
 The school
management additional
the employee for faster
service
 Don’t ignore the
students when buying
the food or other
different kind of
something else if you
want to buy
 Lack of chairs and
tables available
 Limit the students ability
to sit in the canteen
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 40

 Give the student’s the


limit to hang over the
canteen
 Each stall should have
its own chairs and
tables
 Do not let students who
are attending canteen
during the class time
 Separate the chairs and
tables for senior high
and colleges, so
students are not too
much
 The canteen further
expanded for students
 Ask the students if
there is any need
 Focus on the students
need
 The students should be
able to fall in line fo not
crowded
 There must be a robing
in the classroom, so
students are not going
to canteen
 Every course should
have their food time
 Put an entrance and
exit to prevent the
students from collision
 There is always plenty
of chair and table for
the student and they
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 41

can eat well


 The employees should
know they are doing to
give them food
immediately
 Don’t use a cellphone
to avoid being ignore
 Employees should not
use a cellphone when
the students buys not to
delay their order
 Separate snack and
primary foods in the
canteen, so student can
easily find the store
they want to buy
 Let other students go
out to eat, not crowded
inside the canteen
 The BCP canteen is not
properly organized
 The BCP students
should occupied those
vacant sits in canteen
 BCP canteen should
has a bigger space for
students
 Install a system to find
out which students
have vacant sits
 Prepare an extra chair
and table for students
to eat
 The employee should
give tissue to the
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 42

students
 The BCP canteen there
should be a table
condiment
 For canteen should
always good look at the
facilities
 Every stall have their
own tables and chairs
 Should have they long
chairs and tables
 The area doesn’t have
a good ventilation and
cannot accommodate
all the students
 The students very
crowded, needed a
wide a space for
canteen
 Other chairs and tables
they were not proper
and only a little chairs
and tables
 Not enough the chairs
and tables for too much
students so they have
additional
 Too many students,
need a bigger space
 The school
management provide
the more facilities
because so many
students and needed a
wide space
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 43

 It’s not accessible for


all the students
 Delay accommodation
with the orders because
of little employees
 Chaotic when falling in
line with the stall
 There’s no enough
space to accommodate
the students
 Reservation isn’t
available for the
students
 Reservation sometime
is chaotic because too
much students
 The BCP students has
a bigger population
 Separate chairs and
tables of senior high
and colleges are not so
chaotic when buying
and eating
 They make a chair and
a table for all students
to sit and eat properly
because the other
students is eating inside
the classroom and
others is standing
 Establish another
canteen to be less
crowded
 Each stall should not be
attached to another stall
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 44

for the non-crowded


student, when they are
buying
 It should not be the
same time for every
course , for not many
students and the
canteen and not too
tight
 The school should not
accommodate the
student, because so
many student
 There are so many
students in BCP so they
should no longer accept
them
 Every student not
eating in the canteen
because the chairs and
tables are not enough
and others student is
eating in the classroom
 The students should
only eat the canteen so
they can eat properly
 For the student is not
chaotic, limit the
students for going to
canteen
 Put the security guard
to help the students for
not chaotic and to be
well organized the
students
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 45

 Additional facilities for


BCP canteen
 The other students
should be eating
outside the school
 Other students should
be disobedient when
they are chaotic
 Avoid the students who
are not eating at the
canteen
 Separate the student’s
chair for not eating and
doing their project
 Maybe more chairs and
tables for many
students
 There are more
employees to proper
the order of the
students
 Avoid chatting job
duties and don’t
ignoring student to buy
 Each stall should be
well organized and do
not lack the facilities
especially when the
students need and for
canteen
 Employees if they know
that the student does
not have a seat, when
they have to eat, the
student has been told
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 46

that they will be seated,


so the student is seated
so they can eat
 So students do not eat
because of the lack of
chairs and tables
 Employees if they know
a student and they do
not have a seat they
should be advised of
the other students
 The school would have
thought that they lacked
facilities and the
students needed it
especially in the
canteen
 Employees should be
alert to what they are
doing when they order
the students
 The comfort room
should be away from
the canteen for the
canteen for the
students to eat properly
and they do not smell
from comfort room
 Others students even
know they have
something to eat, they
do not care about just
being in the canteen,
and the employees do
not tell their other
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 47

students
 The canteen should
have a policy regarding
the student’s for hang
up for it’s not crowded
in the canteen
 The BCP canteen
needs for innovation for
their students
 A lot of students in the
canteen
 So many students in
the canteen
 Too much students in
the canteen
 Additional seat to
another space
 Arrange the chairs
properly
 Do not remove the
dining table for a
student
 Do not remove the chair
and table when there is
an event
 Add more space for
chairs and tables
 Do not hang around the
canteen
 More space for facilities
 Do not do project in the
canteen, to have a
space for a student to
eat
 Do not sit on the table
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 48

for use
 Do not wait for the
canteen
 Do not sleep the chair
in the canteen
 Don’t ignore the
students while buying
 The canteen has lot of
students
 Need more chairs and
tables available
 The canteen has so
many student
 Do not sleep in the
canteen
 The canteen has too
much student
 Do not put a bag in the
chair
 After eating the student
leaving immediately
 Separate the rest room
in the canteen for not
crowded
 Properly arrange the
chair and table
 Student in BCP has a
biggest population
2.Availability  Food are always  Give an additional set of
of foods available viand
 All available  Some of the food stall
 Always available were not good due to
 I suggest to have the unlawful taste and
different food offer left behind foods
 Maybe they should have  All the foods were
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 49

different food to offer almost the same and


 Always available of food they have enough of it
 There’s a lack of food of
food to offer
 Additional employee for
faster service
 Additional chair and
tables because so
many students who
cannot sit and they
were forced to eat with
their rooms
 All foods are the same
 Lack of choices of food
 Used a stainless spoon
 Give a tissue
 Provide an extra plate
 Prepare an extra table
 Apply a price for a
goods
 Used a hairnet
 Give a glass for every
customer
 Give a cup
 Give a priority lane for
PWD
 Cover the food to avoid
the insect
 Give an extra a
condiments
 Price must base on the
taste of foods
 Minimal choices of
foods
 Give an additional
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 50

plates
 Give extra soup
 Provide a give away
 Should always have
water
 Provide an extra chair if
the area is full
 You have to be unique
 Do not be like others
 Give an extra cups and
plates
 Give a good customers
service
 Give a good
relationship to the
customer
 Give a discount for the
student
 Add more employee
 Cook a variety of foods
that are popular among
consumers
 There is plenty of food
to choose the
customers
 Cook not immediately
eradicate
 Always clean the area
 Don’t ignore the
customer
 Don’t use a cellphone to
avoid being ignore
 Cook right for the
customer
 Always clean the food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 51

container
 Always clean the
equipment for preparing
a food
 Choose foods with
vitamins
 Always check if food is
not over
 Create a new looks for
the menu chart
 Improve the foods
 Focus on the customer
needs
 Ask the customer if
there is any need to
change the food
 Cook a matching
consumer taste
 Use gloves for the food
container
 Give some gimmick to
caught the attention of
the customer
 Should be exact price
for the foods
 Make a combo dish
 Cooked food that would
not be enough for
customer
 Cook a new meal
 Make a budget meals
for the student
 Cook a variety of foods
 Arrange the meals to
attract customers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 52

 Tell people how they


can find you on other
days of week
 Vendors should always
be clean
 Avoid chatting on work
duties
 Provide a drink for the
customer
 Separate the chair and
table for senior high and
college
 Promote the foods that
they do not know yet
 Always update the
menu chart
 Put a price on the menu
 Help the people to
remember your food
stall
 Bring a colorful sign
with your name and
logo
 The condiment should
always be full
 Some of the food stall
were not good due to
the unlawful taste and
left behind foods
 All the foods were
almost the same and
they have enough of it
 There’s a lack of food of
food to offer
 All foods are the same
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 53

 Lack of choices of food


 Price must base on the
taste of foods
 Bring a business card
or food menu
 The food stall attracts
people from many
background
 Let the customer
advertise for you
 Create a attractive
display
 Avoid displaying
product on the ground
 Use any equipment to
cover your dish
 Display and arrange the
all food dish
 Use a unique technique
to attract the customer
 Always use clean
materials
 Give a good quality of
foods
 Expand the area to
make the student feel
comfortable
 Clean the equipment to
avoid disappoint for the
customer
 Create or do something
new to attract the
customer
 Check the customer
satisfaction
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 54

 Always check the


feedback of the
customers
 Do the things that helps
to improve your food
stall
 Know your competitor
 Get a chance to take
advantage from your
competitor
 Cook a dish that
compatible for the
students
 Promote the benefits of
your meal
 promote your variety of
foods
 avoid competing with
competitor
 focus on customer
needs
 display a variety of
drinks
 employees should not
be sick
 focus on your target
market
 don’t disturb the
customer if they not
needed
3.Location  Convenient location  The seats is not
 Needs improvement comfortable
 Needs to improve  It’s so hot when you eat
 Very crowded, open because of ventilation
more place for  Install some fan in the
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 55

canteen canteen
 Good location for the  Hire other employee to
customers clean the tables and
 A lot of competitors seats
 Accessible  Make some proper
 All are near trash can because of so
 Need more place for much students
canteen  Its overcrowded in the
 area when the college
and senior high is on
the canteen.
 Arrange the time in the
canteen because they
cannot handle so much
students.
 The utilities cannot
handle too much
students so some tables
is like a mess
 They need to rebuked
the students that sit on
the canteen but they
don't eat.
 The seats is few that
the students are more
like to eat in the room
than on canteen
 Add some trash bins or
trash cans.
 They need to improve
the ventilation on the
canteen
 Add some signs like the
proper trash can is here
 They need to add
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 56

violations on some
naughty students
 They need to rebuked
those noisy students
 The students must not
hang on the canteen
 They must maintain
cleanliness in the
canteen
 Provide many chairs
 Add signs that the
students must leave
when they don't eat
 They need to improve
the ventilation. 21. They
must not let the animals
like cat in the canteen
 The employees or the
staff that doing some
construction matters is
stop when many
students is in canteen
 Add more lights in the
canteen
 Add more utilities to
clean
 They must not allow
some students who
sleeps in the canteen
 Always clean the
canteen
 They must not allow the
students to hang on in
the canteen
 They need to improve
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 57

the service when the


students is buying
 Maintain the
cleanliness of the seats
and tables
 The servers or stall
owners must rebuke
those students that
create so much noise
 The place is not
beautiful improve it
 The canteen is not
comfortable to eat.
 There's so much noise
in the canteen
 There are student who
runs in the canteen they
must rebuke them
 Sometimes there are
silly kid in the canteen
 They must tell some
students to keep silent
 The staff must be more
courteous to students
when they buy
 Avoid chatting in the
canteen
 Use the readable signs
for the names of food
 They must lessen the
bystander's in the
canteen
 Too much noise must
be lessen in the
canteen
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 58

 The students must give


priority to the school
teachers or professors
 Avoid reckless actions
in the canteen
 Avoid using make ups
like powders in the
canteen
 The blue plastic roofs in
the canteen is so
irritating in the eyes
 The lights is dark in the
canteen they must
replace it
 Avoid the by standing in
the canteen because
there's no seats for
others.
 Students must also
clean when they eat
 They must not bring
many belongings when
go in the canteen
 The ambiance is not
relaxing when you eat
 51. Avoid making
messy activities in the
canteen
 The bystanders must
not allow in the canteen.
 The canteen lacks in
proper ventilation
 It’s too hot inside the
canteen
 They must place some
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 59

fans for the students


 Must add some
cleaners to maintain the
cleanliness
 Add more seats and
tables because some
students can't find seats
to sit
 The students have to
avoid hanging out in the
canteen
 Cleanliness must be
priorities in the canteen
 Too much belongings
must be lessen in the
canteen
 The noise in the
canteen must be lessen
it can disturb others
who eat
 The staffs must be more
respectable when they
serve
 The spaces between
tables are too tight.
 The smokes coming
from the stalls kitchen
annoys some students
 Lacks in the signage in
the canteen.
 The stall needs to
improve the visibility of
the name of their food.
They must add servers
to the customer to
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 60

fasten the service. 68.


The place is so boring
so the students did not
want to buy
 The stalls have the
same menu
 Too much noise that will
disturb some others to
eat.
 The location is so small
when the students have
their breaks
 There's no space when
the senior high and
college department
have their breaks.
 The seats are occupied
by some students that
hanging around
 Too much students for
dine in
 Add more chairs for
better experience when
you enjoying while
eating
 Add more security
camera's for safety of
the students
 Add more water
fountain
 Add comfort room near
the canteen
 Add sink in the canteen
to washing hands
 The trash can should at
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 61

least capable for


handling too much
garbage
 Fix that blue plastic roof
because it’s so
annoying colors
 Add more policy in the
canteen
 Improve the location for
comfortable dine in
 Improve facilities for the
convenience of the
customers
 Add more rules and
regulations for stupid
customer
 The belongings of the
students should be
lessen to have more
seat's for other
customer
 Do not allow bystander'
 Do not allow
bystander's in the
canteen
 More improvement of
canteen equipment and
facilities
 Add more space for
other customer
 Must be priority of
customer who dine in
not doing assignment in
the canteen
 Improve the policy for
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 62

cleanliness in the
canteen
 Add private place for
teachers/ professors.
4.Affordability  Affordable for students  Affordable for
 All foods are suitable students budget but
for student they can at least add
 Budget friendly for the food they serve
students  There are more
 Food are all affordable customer if they
were able to lower
the price of their
 All affordable for foods
students  Yes, its affordable
 Affordable for students  The price must be
 All foods are good taste appropriate to the
in the right price serving of the food
 Budget friendly for  They have to lessen
students the price to make it
 Food are all low cost affordable for every
 All suitable price for students
student  The taste of food
 All affordable for doesn’t match its
students price
 Food are cheaper than  The price is high
others  There are more
customer if they
were able to give
excellent service
 The taste of food
doesn’t match its
price
 There are more
customer if they
give a good
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 63

approach
 Affordable for
students budget but
they can at least add
the food they serve
 There are more
customer if they
were able to
mountain the
cleanliness of their
area
 It must be suitable
for students budget
 There are more
customer if they
were able to cook a
vegetable food
 The taste of food
doesn’t match its
high-cost
 Yes, its affordable
for student
 There are more
customer if they
always have a
proper hair net
 give a low price
base on serving
 Yes, its cheapest
price but not good
for student
 add a new recipe for
student
 The price is high
even the taste are
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 64

bad
5.Sanitation  They utility must  Clean and sanitize all
clean from time to the utensils to attract
time more customers
 The place is clean all  Sometimes there are
the time insect in the canteen
 Not properly sanitized  Sometimes there are
 Not totally sanitized food that is not clean
all the time due to a  Add an employee
lot of students who will clean the
 Sanitized always to area
keep the students  Some of the food
health safe were not clean, be
 Always remind the careful when buying
staff to check tables foods
so they can sanitize it  They were not using
very well the proper clothes for
 Sanitization is not preparation of foods
consistent  Stores should have
 Sanitized every after their own huge sink
meal and clean itfrom
 The management time-to-time
must strictly discipline  Always make the
the student to clean area clean and
before leaving sanitize and all the
 The place is clean all utensils to attract
the time more customers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 65

 Not totally sanitized  Sometimes there are


all the time due to a insect roaming
lot of students around thecafeteria
 Student must not  Sometimes there are
leave their dirt on the food that is not clean
table  Always make the
 Student must finish area clean and
their food sanitize all the
 Don’t bring our utensils to attract
utensils at home more customers
 Don’t leave the soft  Insect I the canteen
drink bottles is gross
anywhere  Sometimes there are
 Do not study your food that is not clean
homework at the  There’s a need of an
canteen additional employee
 Give importance to who will clean the
the customer who area
wants to eat  Some of the food
 Student must not put were not clean, be
their feet or shoes on careful when buying
the chair foods
 Student must leave  Not in their proper
their unwanted clothes for
papers on the table preparation of foods
 We dot allow student  Their sinks inside are
to always put their dirty
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 66

hand on display  They need to sanitize


container the entire used
 Do not leave the dirt utensil.
on the table  The insect are
 Do not feed the cat disgusting
 Students must eat all  Area is not clean
their food  Server of the food are
 Be careful with the always sweaty
condiments to be  Spoiled foods
pour on the table sometimes
 Please do not leave  Sometimes there are
the dirt under the food that is not clean
table  Keep the available
tables clean
 Some of the food
were not clean, be
careful when buying
foods
 They were not using
the proper clothes for
preparation of foods
 Stalls must always
clean their storage of
food display
 Sanitize all the
utensils to attract
more customers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 67

 There are insect in


the canteen’s food
 There are food that is
not clean
 Always make the
area clean and
sanitize all the
utensils to attract
more customers
 Sometimes there are
insect in the canteen
 Sometimes there are
food that is not clean
 Additional employee
who will clean the
area
 Be careful when
buying foods, there
spoiled one
 They were not using
the proper clothes for
preparation of foods
 They must put the
food on the proper
storage
 Always make the
area clean and
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 68

sanitize all the


utensils to attract
more customers
 Disgusting place
 The canteen is
sometimes clean and
sometimes not
 Always make the
area clean and
sanitize all the
utensils to attract
more customers
 The canteen is
always clean
 Sometimes there are
food that is not clean
 Cafeteria is messy
 Sometimes there are
insect in the canteen
 Foods are not clean
 Add an employee
who will clean the
area
 The management
must check the foods
of the stall every day
 They were not using
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 69

the proper clothes for


preparation of foods
 The water filter is not
working
 Always make the
area clean and
sanitize all the
utensils Sometimes
there are insect in the
canteen
 Sometimes there are
food that is not clean
 Add employee who
will assist the food
service
 Some of the food
were not clean, be
careful when buying
foods
 They were not using
the proper clothes for
preparation of foods
 The employees must
be always hygienic
 Always make the
area clean and
sanitize all the
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 70

utensils to attract
more customers
 Sometimes there are
insect in the canteen
 Sometimes there are
food that is not clean
 Cleanliness is very
important with the
area and the utensils
 They must solved the
problem with the
insects
 They must assure
that the food they
prepared are not
spoiled
 Some of the food
were not clean, be
careful when buying
foods
 They were not using
the proper clothes for
preparation of foods
 Food server needs
proper ventilation so
they will not be
sweaty all the time
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 71

 Always make the


area clean and
sanitize all the
utensils to attract
more customers
 Insect are all over the
canteen
 There are times that
the tables were not
clean
 Always make the
area clean
Sometimes there are
insect in the canteen
 Always make the
food new
 Food stall owners
must always ensure
that the food the offer
are clean
 Students must be
diligent on buying
their foods
 Food server must
always wear their
uniform with gloves
and hairnet
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 72

 Owners must be
resourceful with their
little sink, to keep it
spacious for the
upcoming dirty
utensils
 Cleanliness of the
stall will, attract more
customer
 Garbage are properly
disposed
 Discipline student
who do not follow the
cleanliness order
 Always make the
area clean and
sanitize all the
utensils to attract
more customers
 Sometimes there are
insect in the canteen
 Sometimes there are
food that is not clean
 Add an employee
who will clean the
area
 Be alert with the
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 73

spoiled foods
 Employee must keep
their proper hygiene
 They must provide
clean water for
students
 The water food stall
offer were not clean
 The utensils used are
oily
 Cleanliness is a must
 Proper ventilation is a
big factor of
cleanliness
 Sanitation must
always at the first
priority
 Viands are
sometimes spoiled
 Plate are sometimes
not washed properly
 There are pets in the
cafeteria such as cat,
please remove them
 There are food that is
not clean
 Employee that clean
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 74

the area are


outnumbered
 Careful when buying
foods
 Keep the food clean
 Water is not enough
to clean their sinks
 Clean the area from
time to time
 There are time that
insect is present in
the canteen
 Food served are
sometimes not clean
 Keep the canteen
clean
 Kill all the present
insect
 Inspect if the food
served are clean and
not spoiled
 There are foods
that’s already spoiled
 Some of the food
were not clean
 Food service must
wear proper uniform
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 75

 Clean the cabinet


where they displays
their menu
 I think it’s advisable if
the employee are
wearing sleepers only
 Sometimes there are
insect in the canteen
 School management
must keep the
cafeteria clean
 They need proper
sanitation process
 Pets must not
allowed inside the
school premises
specially in the
cafeteria
 Stall must not offer
spoiled food
 If they can’t keep the
area clean, they have
to put additional
employee that will
clean
 Cleanliness is a must
specially when it talks
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 76

about the health


 Use proper clothes
for preparation of
foods
 Stores should keep
their sinks clean
 Sanitize all the
utensils
 Keep the are clean to
avoid insect in the
canteen
 Sometimes there are
food that is not clean
 Keep the hygiene, for
food server
 There are flies in the
canteen they must
solve it
 There are food that
are not properly
cooked
 There’s a shortage of
utility
 Customers must be
careful on buying
their food
 There’s a bad smell
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 77

in the cafeteria due to


the sweats of
customers, proper
ventilation is need.
 There are stinky
smell because of the
comfort room
 Put the comfort room
away from the CR
 The canteen floor is
dusty
 They have to clean
properly
 Sanitizing utensil will
avoid complication to
student’s health
 Bottles of drinks
scattered around the
canteen
 There are tasteless
and dirty food
 Make the area clean
and sanitize all the
utensils to attract
more customers
 Flies are landing on
our food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 78

 If they offered spoiled


food, they must
willing to reimburse
the money
 Fire all the utility who
complains on
cleaning
 Sometimes there are
food that is not clean
 Additional employee
who will clean the
area
 Be careful when
buying foods, there
spoiled one
 They were not using
the proper clothes for
preparation of foods
 They must put the
food on the proper
storage
 Always make the
area clean and
sanitize all the
utensils to attract
more customers
 Disgusting place
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 79

 The canteen is
sometimes clean and
sometimes not
 Always make the
area clean and
sanitize all the
utensils to attract
more customers
 The canteen is
always clean
 Sometimes there are
food that is not clean
 Can they please
assure that the food
they offer are clean
 Discipline the
customer for cleaning
before leaving
 Students must be
diligent on buying
their foods
 Food server must
always wear their
uniform with gloves
and hairnet
 Server must keep
their fingernails clean
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 80

because it can affect


their business
 Students must avoid
hanging on the
canteen
 Students give priority
to the customer who
will eat
 The management
must check the foods
of the stall every day
 They were not using
the proper clothes for
preparation of foods
 The water filter is not
working
 Kill the cat on the
cafeteria
 Water are dirty in the
stall
 There’s a need of
water purification
 There are flies in the
canteen they must
solve it
 There are food that
are not properly
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 81

cooked
 Make the area clean
and sanitize all the
utensils to attract
more customers
 Strictly advise the
student to properly
clean before leaving
 Utility that clean table
must use clean rug
 Do not drag the
chairs anywhere
 Students must not sit
on the table
 They must strictly
advise to not stamp
on the chairs that
leave dirt on chair.
 Use proper clothes
for preparation of
foods
 They have to solve
the problem with flies
 The school
management must be
aware of the animals
that enters the school
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 82

 Stall owners must be


aware of their
employees stinky
smell
 There are vendors
whose not clean with
themselves
 Sometimes there are
food that is not clean
 Be careful when
buying foods, there
spoiled one
 Avoid selling siomai,
because there is a
stall who sells siomai
with worm.
 Sometimes there are
food that is not clean
 Keep the available
tables clean
 Some of the food
were not clean, be
careful when buying
foods
 They were not using
the proper clothes for
preparation of food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 83

Chapter 5

SUMMARY OF FINDINGS, CONCLUSIONS, AND

RECOMMENDATIONS

This chapter is to summarize the findings that merge the study; what

the project suggested, revealed or indicated. This usually refers to the

totality of outcomes, rather than the conclusions or recommendation

drawn from them.

Summary of Findings

From the data gathered, the following findings revealed:

1. The Effect of Heightened Competition to the Food Stall

Owners along BCP-MV Campus in terms of:

1.1 Number of Students. There were effect as to its not

accessible for all the customer (2.98) by food stall owners

and (2.76) by customers, delay accommodation with the

orders (2.79) chaotic when falling in line with the stall

counter (2.89.), there is no enough to accommodate the

customers (2.74), reservation isn’t available (2.64) by the

Food Stall Owners.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 84

1.2 Availability of Foods. There were effect as to its minimal

variety of food menu provided (2.56) by the Food Stall Owners

and (2.56) by Customers,unsatisfying taste of foods (2.64), by

the Food Stall Owners and (2.76) by Customers, unavailability

of drinks (2.60) by the Customers,insufficient amount of foods

(2.7) by Customer, Overall quality of meals is not provided

(2.98) by the Customers.

1.3 Location. There were effect as to invisibility of the area (2.9)

by the Customers, the area does not have the good ambiance

(2.68) by the Customers, the Stall area is inconvenient for

Customers (2.64) by Food Stall Owners and (2.76) by

customers, the stall areas does not have enough space for

customer (2.64), by Food Stall Owners and 2.61 by the

Customers, The area has a terrible ventilation (2.70), by

Customer.

1.4 Affordability.There were effect as toPrice is not appropriate

with the quality of foods (2.99), Price is not appropriate with

the amount of food they serve (2.56) by Food Stall Owners

and (2.74) by Customers.Price is not appropriate with the

amount of food they serve (2.74) by Customers, Food’s price

is not suitable for student’s budget (2.78) by Customers, Price


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 85

is not worthy with its taste (2.59) by the Customers, The price

does not depends on its value (2.62), by Customer.

1.5 Sanitation.There were effect as to they do not have strict

cleanliness on preparing the food (2.64) by the Food Stall

Owners and (3.06) by the Customers, They don’t have proper

cleaning and sanitation method with their utensil (2.84), by

Food Stall Owners and (2.88) by the Customers, Store owner

does not clean their area time-to-time (2.86) by the

Customers, Employees doesn’t have their proper hygiene

(2.75), They don’t store the food in a clean surface (2.75), by

Customers.

2. Significant Difference between the assessments of Two Groups

of Respondent on the Effects of Heightened Competition in terms of

aforecited variables. The z-computed was 0.001and z-critical value of

2.23 at level of significance of 0.01. Since theZ-computed is less than

value, therefore accept Ho.

3. Innovation that can be proposed to Minimize the Heightened

Competition to the Selected Food Stall Owners. In terms of location is

the expansion of the area, for the number of students is BCP needs a

bigger facility to accommodate a bigger population and for sanitation


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 86

always make the area clean and sanitize all the utensils to attract more

customers.

Conclusions

From the findings revealed, the following conclusions drawn:

1. The effect of heightened competition to the selected food stall

owners along BCP MV Campus were moderately effect as

assessed by the food stall owners and effect by the customers in

terms of the number of students, availability of foods, location,

affordability and sanitation.

2. There is no significant difference between the assessment of the

two groups of respondents on the Effects of Heightened

Competition to the Selected Food Stall Owners in terms of number

of students, availability of foods, location, affordability, and

sanitation.

3. Therewere recommendations forwarded such as always making

the area clean and sanitize all the utensils to attract more

customers in terms of sanitation.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 87

Recommendations

Based on the conclusions drawn, the following recommendations

forwarded:

1. Continuous innovation in terms of number of students, availability

of foods, location, affordability and sanitation to lessen the

heightened competition to the food stall owners.

2. Food stall owners must improve the quality of their meals and

dishes. Promote their stall, introduce their identity and be

remarkable. They have to expand the area and set an additional

chairs and tables for the students. One of the most important is an

additional variety of foods

3. At the current time and situation people are health conscious, even

though they buy food outside they still wanted to make sure that

the food they ate are safe to eat. Cleanliness can get an

impression of safety to the customer and it means a lot especially

when the business is in the food industry. Food Stall Owners must

prioritize cleanliness in their everyday business for it will attract

more customers and results for a higher profit.


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 88

BIBLIOGRAPHY
A. Books

Gledhill T. (2015) How the Customer Base Affect the Value of your
Business.

Wanjiku G.W.G.(2017) The Influence of Competitive Advantages on


Performance of International Fast Food in Naobri, Kenya pp 1-42

B. Journals

Moreno R. B. (2015) Practices of Selected Foodservice Establishments


in Iloilo City, Philippines.Vol. 3, pp. 1-31

Williams L.K Abbott G.,Thornton L.E., WorsleyA.,Ball K. Crawford


D.(2014) Improving perceptions of healthy food affordability: results from
a pilot intervention;International Journal of Behavioral Nutrition and
Physical Activity2014.

C. Thesis

Cortese R.D.M., Veiros M.B., Feldman C. &Cavalli S.B., (2015) Food


safety and hygiene practices of vendors during the chain of street food
production in Florianopolis, Brazil: A crosssectional study, Food Control,
doi: 10.1016/j.foodcont.2015.10.027.

Guiné RPF, Ramalhosa ECD, Valente LP. (2016) New Foods, New
Consumers: Innovation in Food Product Development. Current Nutrition
and Food Science, 12(3), 175-189. DOI:
10.2174/1573401312666160608120727
i

Raquel M.B. (2017) Customer Loyalty in the Fast Food Industry in the
Philippines.;DOI: 10.5829/idosi.wjmbs.2017.47.53

You-hua Chen, Qinying He & Krishna P. Paudel (2018) Quality


competition and reputation of restaurants: the effects of capacity
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 89

constraints, Economic Research-EkonomskaIstraživanja, 31:1, 102-118,


DOI: 10.1080/1331677X.2017.1421996

D. Online Sources

Aquino B. (May 20,2015) Towards Fair Competition, Healthier Economy.


Thought of Leader-Rappler.com Retrieved from URL,
https://www.rappler.com/thought-leaders/93566-fair-competition-economy

Bradbury A. ( September 10,2017), Why Market Research and


Competitor Analysis are Essential When starting Up( Business Blog)
Retrieved from URL, - https://startupnation.com/manage-your-
business/market-research-competitor/

Kelly, Dr.. (2018, August 24). About Food Safety Sanitation


Management. Work - Chron.com. Retrieved from
http://work.chron.com/food-safety-sanitation-management-23195.html

Mack, Stan. (n.d.) How To Gain Competitive Advantage in the Restaurant


Business. Small Bussiness- Chron.com Retrieved from
https://smallbusiness.chron.com/gain-competitive-advantage-restaurant-
business-24162.html

Penn, Jay. (January 12, 2017) Food Stall Business in the Philippines:
Good or Bad?.Living Life Philippines – Wordpress.com. Retrieved from
http://livinglifeph.com/index.php/2017/01/12/food-stall-
businessphilippines-good-bad/

Ray, M. (February 3, 2014) Shopper Trends: Measuring impact of Product


Availability.just-food.com, Retrieved from URL, https://www.just-
food.com/comment/measuring-the-real-impact-of-product-
availability_id125745.aspx
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 90

APPENDIX A
Letter of Approval
January 25, 2018
Mr. Andrew U. Dela Cruz
Bestlink College of the Philippines
Millionaires Village Campus, Quezon City

Dear Mr. Dela Cruz,


We, the student of Bestlink College of Business Administration are
presently conducting a research entitled “EFFECT OF HEIGHTENED
COMPETITION TO THE SELECTED FOOD STALL OWNERS ALONG
BESTLINK COLLEGE OF THE PHILIPPINES MV CAMPUS”. In this
regard, may we request your good office to enlighten us about our
research? We will be glad to hear from you at your convenient time.
Thank you very much for your kind consideration.

Sincerely yours,

Christian G. Abling
Creshiela A. Lapasanda
Gilbert C. Barrera
Jerry Mae O. Basibas
Kim M. Padilla
Maribel V. Pili

Noted by:

(signed)
Reynold R. Bangalisan. LPT, MRIEdr
Research Adviser
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 91

APPENDIX B
Survey Questionnaire

SURVEY QUESTIONNAIRE

Owners Customer

Part 1.Effect of heightened competition to the selected food stall


owners along Bestlink College of the Philippines MV-Campus.

Direction please put ( ∕ )on appropriate number on likert scale.

Rating Verbal Interpretation Symbol


5 Very highly effect VHE
4 Highly effect HE
3 Effect E
2 Moderately effect ME
1 Least effect LE

1.1 number of students

CRITERIA 5 4 3 2 1
It’s not accessible for all the customers
Delay accommodation with the orders
Chaotic when falling in line with the stall counter
There’s no enough space to accommodate the
customers
Reservation isn’t available

1.2 availability of foods

CRITERIA 5 4 3 2 1
Minimal variety of food menu provided
Unsatisfying taste of foods
Unavailability of drinks
Insufficient amount of food
Overall quality of meals is not provided
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 92

1.3 location

CRITERIA 5 4 3 2 1
Invisibility of the area
The area does not have the good ambiance
The stall area is inconvenient for customers
The stall area does not have enough space for
customer
The area has a terrible ventilation

1.4 affordability

CRITERIA 5 4 3 2 1
Price is not appropriate with the quality of foods
Price is not appropriate with the amount of food they
serve
Food’s price is not suitable for student’s budget
Price is not worthy with its taste
The price does not depends on its health value

1.5 sanitation

CRITERIA 5 4 3 2 1
They do not have strict cleanliness on preparing the
food
They don’t have proper cleaning and sanitationmethod
with their utensil
Store owner does not clean their area time-to-time
Employees doesn’t have their proper hygiene
They don’t store the food in a clean surface
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 93

Part 2 Innovation proposed to minimize the heightened competition


along Bestlink College of the Philippines Millionaire’s Campus.

2.1 Number of Students


__________________________________________________________
__________________________________________________________
_______________________

2.2 Availability of foods

__________________________________________________________
__________________________________________________________
_______________________

2.3 Location

__________________________________________________________
__________________________________________________________
_______________________

2.4 Affordability

__________________________________________________________
__________________________________________________________
_______________________

2.5 Sanitation

__________________________________________________________
__________________________________________________________
_______________________

Thank You.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 94

APPENDIX C
Pictures/Documentation

Owners

Customers

Administration of Survey Questionnaire: February 4, 2019


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 95

APPENDIX D
Certificate of English Editing

CERTIFICATE OF ENGLISH EDITING

This is certify that the MARKETING RESEARCH entitled

EFFECTS OF HEIGHTENED COMPETITION TO THE SELECTED

FOOD STALL OWNERS ALONG BESTLINK COLLEGE

OF THE PHILIPPINES, MILLIONAIRE’S

VILLAGE CAMPUS, QUEZON CITY

Submitted by its authors

CHRISTIAN G. ABLING

GILBERT C. BARRERA

JERRY MAE O. BASIBAS

CRESHIELA A. LAPASANDA

KIM M. PADILLA

MARIBEL V. PILI

has been edited for proper English language, grammar, punctuation,


and overall style. Neither the research contents nor the authors’ were
altered during the editing process.

REYNOLD R. BANGALISAN, LPT

Editor

Date: March 2019


BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 96

APPENDIX E

Curriculum Vitae

ABLING,CHRISTIAN G.

#8f Cadaing St. Saint Martin TalipapaNovaliches


Quezon City
09488412936
christian018@yahoo.com

PERSONAL INFORMATION

Birth Date: February 22, 1996


Birth Place: Boac, Marinduque
Civil Status: Single
EDUCATIONAL BACKGROUND:

TERTIARY: Bachelorof Science in Business Administration


Bestlink College of the Philippines
(2016-2020)
SECONDARY: Ismael Mathay Sr. High School
(2009-2014)
PRIMARY Placido Del Mundo Elementary

SEMINARS AND TRAINING ATTENDED


 BASIC APPLICATION SOFTWARE
Barangay Talipapa
May 03, 2010- May 21, 2010
1. YOUTH ENTREPRENEURSHIP SEMINAR
BCP campus, Millionaires Village Quezon City
March 15, 2016
 BUSINESS FAIR 2017
BCP campus, Millionaires Village Quezon city
May 13, 2017

CHRISTIAN G. ABLING
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 97

BARRERA, GILBERT C.

#4079 Sarah St. Purok 4 De Castro Valenzuela


City
guz2rin@gmail.com
PERSONAL INFORMATION

Date of Birth:
Place of Birth:
Civil Status
EDUCATIONAL BACKGROUND:

TERTIARY: Bachelorof Science in Business Administration


Bestlink College of the Philippines
(2016-2020)
SECONDARY: MapulangLupa National High School
(2009-2013)
PRIMARY: MapulangLupa Elementary Echool
(2004-2009)
SEMINARS AND TRAINING ATTENDED

 DEVELOPING THE ENTREPRENEUR IN YOU


Held at 5thFlr. Bestlink College of the Philippines, Millionaires
Campus, Quezon City, Philippines
May 11, 2017

GILBERT C. BARRERA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 98

LAPASANDA, CRESHIELA A.

Rd. 4 UpnaCmpnd, kumunoy St. Brgy. Bagong


Silangan, Quezon City
crissalapasanda@yahoo.com
PERSONAL INFORMATION

Date of Birth: October 15, 1992


Place of Birth: Bohol
Civil Status Single
EDUCATINAL BACKGROUND

TERTIARY: Bachelorof Science in Business Administration


Bestlink College of the Philippines
(2016-2020)
SECONDARY: Sauyo High School
(2005-2009)
PRIMARY: SauyoElementary School
(2001-2009)

SEMINARS AND TRAINING ATTENDED

 DEVELOPING THE ENTREPRENEUR IN YOU


th
Held at 5 Flr. Bestlink College of the Philippines, Millionaires Campus, Quezon
City, Philippines
May 11, 2017
 MAXIMIZING EMPLOYMENT OPPURTUNITIES TOWARDS
ASEAN INTEGRATION
Held at Bestlink Gym, San Agustin, Novaliches, Quezon City
May 13, 2017

CRESHIELA A. LAPASANDA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 99

PADILLA, KIM M.

#53 Cherry Blossom St. Payatas A. Quezon City


padilla.khim26@yahoo.com

PERSONAL INFORMATION

Date of Birth: January 21, 1997


Place of Birth: BayaoasUrbiztondoPangasinan
Civil Status: Single

EDUCATIONAL BACKGROUND:

TERTIARY: Bachelorof Science in Business Administration


Bestlink College of the Philippines
(2016-2020)
SECONDARY: Bayaoas Integrated School
(2009-2013)
PRIMARY: F.BenitezElementary School
(2003-2009)

SEMINARS AND TRAINING ATTENDED


 Globalization and the Challenges in the Business World for
the Future Entrepreneur
Held at BAYFRONT HOTEL and TERRACE HOTEL
February 22-23, 2018
 DEVELOPING THE ENTREPRENEUR IN YOU
Held at 5thFlr. Bestlink College of the Philippines, Millionaires
Campus, Quezon City, Philippines
May 11, 2017

KIM M. PADILLA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 100

PILI , MARIBEL V.

#3075 M.H. DEL PILAR ST. PAG-ASA CAMARIN


CALOOCAN CITY
09453018356
maribelpili8@gmail.com
PERSONAL INFORMATION
Date of Birth: December 7, 1995
Place of Birth: AgosBatoCamarines Sur
Civil Status: Single

EDUCATIONAL BACKGROUND:

TERTIARY: Bachelorof Science in Business Administration


Bestlink College of the Philippines
(2016-2020)
SECONDARY: Alternative Learning System (ALS A&E) Test
Flora A. Ylagan High School
(2013-2014)
PRIMARY: Agos Elementary School
(2008-2012)

SEMINARS AND TRAINING ATTENDED

 Globalization and the Challenges in the Business World for


the Future Entrepreneur
Held at BAYFRONT HOTEL and TERRACE HOTEL
February 22-23, 2018
 DEVELOPING THE ENTREPRENEUR IN YOU
Held at 5thFlr. Bestlink College of the Philippines, Millionaires
Campus, Quezon City, Philippines
May 11, 2017

MARIBEL V. PILI

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