Académique Documents
Professionnel Documents
Culture Documents
Marketing Management
CHRISTIAN G. ABLING
GILBERT C. BARRERA
CRESHIELA A. LAPASANDA
KIM M. PADILLA
MARIBEL V. PILI
March 2019
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION ii
APPROVAL SHEET
MARKETING PANEL
ABSTRACT
Gilbert C. Barrera
Creshiela A. Lapasanda
Kim M. Padilla
Maribel V. Pili
MANAGEMENT
Introduction
successful than each other. The higher rival the business can get the
Campus, food stall owners compete with each other, and every year the
number of food stalls increases just to provide the need of the increasing
competition among food stall owner. The researchers come up with the
study to help lessen the high competition to the food stall owners and gain
Methods
Results
Discussion
stall owners assure of always making the area clean and sanitizing all the
sanitation. People nowadays are health conscious, even though they buy
food outside they still wanted to make sure that the food they ate are safe
it means a lot especially when the business is in the food industry. Food
stall owners must improve the quality of their meals and dishes. Promote
expand the area and set an additional chairs and tables for the student.
ACKNOWLEDGEMENT
following persons who in one way or another helped to make this humble
Dr. Maria M. Vicente, BCP President, for all moral and financial
for Administrative Affairs and SHS Principal, for his brilliant insights and
Finance, for his very candid critical insight through the working as a team
Our Parents, for their love, prayers, inspiration, moral and financial
support.
Most of all, to our ALMIGHTY GOD and SAVIOUR JESUS CHIRST, the
Christian G. Abling
Gilbert C. Barrera
Creshiela A. Lapasanda
Kim M. Padilla
Maribel V. Pili
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION viii
DEDICATION
To our beloved parent, siblings, friends and loved ones, for their
immeasurable support and for serving as strong force behind all our
professors, to our Dean Dr. Ryan M. Ignacio, who molded us for what we
are now.
And most of all, tour Dear God, who guided us in our everyday
struggle.
The Researchers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION ix
TABLE OF CONTENTS
PAGE
TITLE PAGE i
APPROVAL SHEET ii
ABSTRACT iii
ACKNOWLEDGEMENT vi
DEDICATION viii
TABLE OF CONTENTS ix
CHAPTER
Introduction 1
Hypothesis 4
Definition of Terms 6
Local Literature 9
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION x
Foreign Literature 10
Local Studies 11
Foreign Studies 12
Theoretical Framework 15
Conceptual framework 16
3 METHODS OF RESEARCH
Research Design 18
Sampling Technique 19
OF DATA
Subproblem No.1 24
Subproblem No.2 33
Subproblem No.3 36
RECOMMENDATIONS
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION xi
Findings 82
Conclusions 85
Recommendations 86
BIBLIOGRAPHY
APPENDICES
A. Letter of Approval 89
B. Survey Questionnaire 90
C. Pictures/Documentation 93
E. Curriculum Vitae 95
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION xii
LIST OF TABLES
4 Effect to Location 28
5 Effect to Affordability 29
6 Effect to Sanitation 31
of Respondents
Competition
LIST OF FIGURES
Figure No.
Chapter 1
Introduction
exactly who your competitors are is pretty easy. Business that offer the
have to make sure your competitors aren't going to steal your customers.
In competition the fewer rival you have the better but what will happen if
gain the higher profit that they wanted. They have to think of any
strategies that will result for effective marketing plan to be superior with
their rivals.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2
the needs of BCP students. Competition is very crucial. Stall owners have
the students. They were competing for their costumers’ loyalty. A good
rapport and good manner were very important once the stall owner’s
sales, whether it increases or goes down. They have to take care of their
names because most of the students were not naive and they were
vigilant with the food’s quality and the cleanliness of the stalls.
effective. How does their employees’ behavior affect their sales every day
or how does their costumer weigh the food’s quality. Is the ambiance of
the stall area a big deal to the students? It is also to determine if the stalls
students who eat at the cafeteria every day that will result for another
answer the possible problem that may encounter along with the research.
there are numerous food stall where staff and students of the school ate.
Stalls almost have the same menus that were usually prepared for lunch:
specifically a Filipino cuisine. The cafeteria open earlier than 6:00 o’clock
in the morning pack up more or less than 6:00 o’clock in the evening that
depends if the foods were sold out. The reason why competitions among
food stall owners is crucial because of the same variety of foods they sell.
Some of the owner of stalls offered a cheaper price of food before but
other appealed on that. The school management provided the same price
for all the meals each of the food stall offered to make it fair for everyone.
caught the attention of the researchers. This is the first research study
Campus.
1.3. location,
1.5. sanitation?
BCP MV Campus?
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 5
Hypothesis
aforecited variables.
The study limited to twenty-five (25) food stall owners and two
Millionaire’s Village Campus. This study also limits its scope to determine
books in the library as the source of new information to the students who
the knowledge for the specific knowledge that the researchers delves in.
were taken care of inside the school premises most especially with the
between them.
Definition of Terms
For the better understanding of this study, the terminologies used are
against another.
Customers are the persons who bought foods at the foods stall in
exchange of money.
involved boiling, grilling, roasting and steaming such as: adobo, sisig,
pinakbet, laing, sinigang, ihaw, and many more prepared viand offered
Food Stall is a booth or stand which the food displayed for sale.
BCP-MV Campus.
Location is an area in the cafeteria where food stall are built in.
food stalls.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 9
Chapter 2
The chapter presents the review of related literatures and studies both
local and foreign. This also includes the synthesis of related literatures
study.
Local Literature
Penn (2018) signifies that Food stalls here in the Philippines had a
experience for those who would like to avail such products. Though the,
vast majority of the products being provided from food stalls have high
quality, that same vast majority also is being replicated or copied by other
that sell franchise rights of such food stalls so it is not that uncommon that
they could copy different products or stalls that have the hype going. They
have good experience though, mind you, but what they often overlook is
because copyright laws are so lax here in the Philippines – next thing you
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 10
know, you are losing sales from your stalls due to the vast duplication of
market.
Foreign Literature
competitive. Unless you have a star chef or a novel cuisine, chances are
you will have trouble standing out from the crowd. Gaining a competitive
area and the nature of existing competitors. And even if you are
successful at first, new competitors could enter your market at any time to
steal your clients. Don’t hesitate to adopt successful strategies from your
power,” and getting the right information about your market, its
Whether you are new to your field, or a veteran with plenty of industry
Local Studies
quality. The demand for food and beverages away from the home has
identifying the experience they are likely to have, and should expect, have
Foreign Studies
restaurant can cut down its quality or raise its price when confronted with
consumer and thereafter deliver product that satisfy the segment of the
market.
The local literature written by Aquino (2015) and Penn (2018) that in a
stalls it is unavoidable that the competitors will replicate the product that
the original food stall owners have. As a business person strategic plan is
needed for them to not lose their sales due to the vast duplication of the
same product.
The foreign literature written by Mack (2018) and Bradbury (2017) that
the food industry is highly competitive. Chances to stand out are very
success.
In the local study of Moreno (2015), in food business there are factors
that the business owners have to consider. Company has to meet the
demand of food industry such as following the rules and guideline for
people who patronage the business’ product the more sale increase.
thereafter deliver the product that satisfies the segment of the market. It is
the way the business men were able to know if they chose the most
profitable market. In these regard they were able to manage the capacity
food industry because basically they knew that they can earn profit due to
thought the same thing, in result of a bigger competition. Within the study
of competition between stall owners were pretty high. They almost have
the same products to sell and sometimes if one food stall made their
specialty others will replicate it. It’s really hard to stand out in the kind of
business with such type of competition. The only thing they can do is to
have the power of knowledge where they can lead ahead of their rivals.
Another one of the most things that matters is their consumer’s loyalty
because loyalty can give food stall owners a consistent and higher profit.
Under the competition there are rules and regulations that the school
management implemented for the students safety and the price of the
Theoretical Framework
and planned in detail and in line with the general framework of company's
strategy.
In lined with the theory the main problem of food stall owners is
innovation. They are lack of making new ideas for their product. They
big factor for it will benefit for the heightened competition and winning for
Conceptual Framework
Figure 1 show the input of the study consist of 25 stall owners and
to the selected food stall owners along Bestlink College of the Philippines,
The output of the study includes the making innovation to the product
Effects of heightened
competition to the selected
foo d stall owners along BCP
MV Campus in terms of:
1. number of students
25 BCP food stall
owners 2. availability of foods
3. location Making
200 BCP 4. affordability and innovation to the
customers 5. sanitation. products and
services of the
Collection of Significant difference between
food stalls.
Related the assessments of the two
Literatures and groups of respondents on the
Studies
effect of heightened
Theory of competition in terms of
Mokrzycka (2010) afforcited variables.
Administration of the
questionnaire.
FEEDBACK
Chapter 3
METHODS OF RESEARCH
Research Design
Campus Quezon City. This also used to test if there is any significant
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 19
TABLE 1
Sampling Techniques
200customers.
study.
who were not part of the study. The mistakes sent to the researchers and
the study.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 21
presenting data.
Where:
P (%) = Percentage
F = Frequency
x = Fx
N
Where:
x = Weighted Mean
𝑥̅1 − 𝑥̅2
1 1
Ƶ= σ√𝑛 +
1 𝑛1
Where: Z= Z-test
owners
Chapter 4
DATA
This chapter presents the data in tabular and textual form, the
the selected food stall owners along BCP MV CAMPUS in terms of:
2.31 as moderate effect in response of the Food Stall Owners and 2.80 as
Customers, the Food Stall Owners got the 2.98 interpreted as Effect and
the Food Stall Owners got 2.79 interpreted as Effect and Customers got
2.4 interpreted as Moderate Effect. Next is the chaos when falling in line
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 25
in the counter, the Food Stall Owners got 2.89 interpreted as Effect and
of Reservation, Food Stall Owners got 2.64 and Customers got 1.84
TABLE 2
your customer base has a big impact on your company’s value. Having
2.42 as Moderate Effect in response of the Food Stall Owners and 2.72
food, Food Stall Owners got 2.52 interpreted as Effect and Customers got
Owners got 2.64 interpreted as Effect and Customers got 2.76 interpreted
Effect. The Insufficient amount of food, Food Stall Owners got 2.44
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 27
Effect. The Overall quality of Meals, Food stall owners got 2.44
Effect.
TABLE 3
Foods Stall
Owners Customers
Indicators
𝒙𝟏 V.I. 𝒙𝟐 V.I.
Minimal variety of food menu provided 2.52 E 2.56 E
Unsatisfying taste of foods 2.64 E 2.76 E
Unavailability of drinks 2.48 ME 2.60 E
Insufficient amount of food 2.44 ME 2.7 E
Overall quality of meals is not provided 2.04 ME 2.98 E
they're not available then they are forced to make an alternative choice.
The real impact of even a single shopper being let down at that critical
1.3 location,
TABLE 4
Foods Stall
Indicators Owner Customer
𝒙𝟏 V.I 𝒙𝟐 V.I
Invisibility of the area 2.4 ME 2.9 E
The area does not have the good
ambiance 2.44 ME 2.68 E
The stall area is inconvenient for
customers 2.64 E 2.76 E
The stall area does not have enough E
space for customer 2.64 E 2.61
The area has a terrible ventilation 2.12 ME 2.70 E
Composite Weighted Mean 2.45 ME 2.73 E
Moderate Effect in response of the Food Stall Owners and 2.72 as Effect
Food Stall Owners got 2.4 interpreted as Moderate Effect and Customers
got 2.9 interpreted as Effect. The area having no good ambiance, Food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 29
Stall Owners got 2.44 interpreted as Moderate Effect and Customers got
Owner got 2.64 interpreted as Effect and Customers got 2.76 interpreted
as Effect. Stall area’s space for customers, the Food Stall Owners got
service. Ironically, while "place" is often the most permanent of the four
P's, it's also often the most overlooked—which is why finding the right
location for your business can make a huge impact on its performance.
Effects as to Affordability
2.41 as Moderate Effect in response of the Food Stall Owners and 2.74
foods quality, Food Stall Owners got 2.4 interpreted as Moderate Effect
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 30
and Customers got 2.99 as Effect. The Appropriate price for the amount
of food, Food Stall Owners got 2.56 interpreted as Effect and Customers
got 2.74 interpreted as Effect. Student’s budget suitability for the food’s
price, Food Stall Owner got 2.44 interpreted as Moderate Effect and
Customers got 2.78 interpreted as Effect. The Food’s price not worthy of
its taste, Food Stall Owner got 2.4 interpreted as Moderate Effect and
depend on its health value, the Food Stall Owners got 2.44 interpreted as
less healthy alternatives. While there is evidence that price reductions can
TABLE 5
1.5 sanitation?
Effects as to Sanitation
preparing the food, Food Stall Owners got 2.64 interpreted as Effect and
and Customers got 2.88 interpreted as Effect. Cleaning the area from
time to time, Food Stall Owners got 2.4 Moderate Effect and Customers
Food Stall Owner got 2.24 interpreted as Moderate Effect and Customers
got 2.75 interpreted as Effect. Stalls store food in clean surface, the Food
Stall Owners got 1.96 interpreted as Moderate Effect and Customers got
TABLE 6
clothing are essential. If a food preparer is dirty, the risk for food
require food preparers to wear hats, hairnets and beard guards to make
sure that hair doesn't contaminate food. Similarly, wearing aprons outside
the food preparation area isn't permitted since bacteria are so easily
2.40as Moderate Effect in response of the Food Stall Owners and 2.77 as
Owners got 2.42 interpreted as Moderate Effect and Customers got 2.72
Stall Owner got 2.41 interpreted as Moderate Effect and Customers got
2.72 interpreted as Effect. Sanitation, the Food Stall Owners got 2.42
Effect.
TABLE 7
respondents obtained overall weighted mean 2.40 for Food Stall Owners
The Z-computed is greater than tabular value therefore accept Ho. There
TABLE 8
Ƶ-
Respondents Overall Variance Ƶ- Critical Remarks
Weighted Computed at =
Mean 0.01
Food stall 2.4 0.003
owners 0.001 2.23 Accept
Customers 2.77 0.002 Ho
respondents obtained overall weighted mean 2.40 for Food Stall Owners
The Z-computed is greater than tabular value therefore accept Ho. There
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 36
TABLE 9
overcrowd
Additional employee for
not delay the food, and
not chaotic for students
There’s no enough
space for facilities and
students for canteen,
needed a wide space
Too many students for
canteen and there’s no
enough space
Suffocating because
too much students
For canteen, tight for
students
Should not down the
senior high and
colleges at the same
time
They were not proper
fall in line with the
students
Always chaotic the
students
Always make an area
where the students is
comfortable
Each stall is always
chaotic
The students does not
pick up properly when
order a food
Install a system even in
the classroom you can
order
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 39
students
The BCP canteen there
should be a table
condiment
For canteen should
always good look at the
facilities
Every stall have their
own tables and chairs
Should have they long
chairs and tables
The area doesn’t have
a good ventilation and
cannot accommodate
all the students
The students very
crowded, needed a
wide a space for
canteen
Other chairs and tables
they were not proper
and only a little chairs
and tables
Not enough the chairs
and tables for too much
students so they have
additional
Too many students,
need a bigger space
The school
management provide
the more facilities
because so many
students and needed a
wide space
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 43
students
The canteen should
have a policy regarding
the student’s for hang
up for it’s not crowded
in the canteen
The BCP canteen
needs for innovation for
their students
A lot of students in the
canteen
So many students in
the canteen
Too much students in
the canteen
Additional seat to
another space
Arrange the chairs
properly
Do not remove the
dining table for a
student
Do not remove the chair
and table when there is
an event
Add more space for
chairs and tables
Do not hang around the
canteen
More space for facilities
Do not do project in the
canteen, to have a
space for a student to
eat
Do not sit on the table
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 48
for use
Do not wait for the
canteen
Do not sleep the chair
in the canteen
Don’t ignore the
students while buying
The canteen has lot of
students
Need more chairs and
tables available
The canteen has so
many student
Do not sleep in the
canteen
The canteen has too
much student
Do not put a bag in the
chair
After eating the student
leaving immediately
Separate the rest room
in the canteen for not
crowded
Properly arrange the
chair and table
Student in BCP has a
biggest population
2.Availability Food are always Give an additional set of
of foods available viand
All available Some of the food stall
Always available were not good due to
I suggest to have the unlawful taste and
different food offer left behind foods
Maybe they should have All the foods were
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 49
plates
Give extra soup
Provide a give away
Should always have
water
Provide an extra chair if
the area is full
You have to be unique
Do not be like others
Give an extra cups and
plates
Give a good customers
service
Give a good
relationship to the
customer
Give a discount for the
student
Add more employee
Cook a variety of foods
that are popular among
consumers
There is plenty of food
to choose the
customers
Cook not immediately
eradicate
Always clean the area
Don’t ignore the
customer
Don’t use a cellphone to
avoid being ignore
Cook right for the
customer
Always clean the food
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 51
container
Always clean the
equipment for preparing
a food
Choose foods with
vitamins
Always check if food is
not over
Create a new looks for
the menu chart
Improve the foods
Focus on the customer
needs
Ask the customer if
there is any need to
change the food
Cook a matching
consumer taste
Use gloves for the food
container
Give some gimmick to
caught the attention of
the customer
Should be exact price
for the foods
Make a combo dish
Cooked food that would
not be enough for
customer
Cook a new meal
Make a budget meals
for the student
Cook a variety of foods
Arrange the meals to
attract customers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 52
canteen canteen
Good location for the Hire other employee to
customers clean the tables and
A lot of competitors seats
Accessible Make some proper
All are near trash can because of so
Need more place for much students
canteen Its overcrowded in the
area when the college
and senior high is on
the canteen.
Arrange the time in the
canteen because they
cannot handle so much
students.
The utilities cannot
handle too much
students so some tables
is like a mess
They need to rebuked
the students that sit on
the canteen but they
don't eat.
The seats is few that
the students are more
like to eat in the room
than on canteen
Add some trash bins or
trash cans.
They need to improve
the ventilation on the
canteen
Add some signs like the
proper trash can is here
They need to add
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 56
violations on some
naughty students
They need to rebuked
those noisy students
The students must not
hang on the canteen
They must maintain
cleanliness in the
canteen
Provide many chairs
Add signs that the
students must leave
when they don't eat
They need to improve
the ventilation. 21. They
must not let the animals
like cat in the canteen
The employees or the
staff that doing some
construction matters is
stop when many
students is in canteen
Add more lights in the
canteen
Add more utilities to
clean
They must not allow
some students who
sleeps in the canteen
Always clean the
canteen
They must not allow the
students to hang on in
the canteen
They need to improve
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 57
cleanliness in the
canteen
Add private place for
teachers/ professors.
4.Affordability Affordable for students Affordable for
All foods are suitable students budget but
for student they can at least add
Budget friendly for the food they serve
students There are more
Food are all affordable customer if they
were able to lower
the price of their
All affordable for foods
students Yes, its affordable
Affordable for students The price must be
All foods are good taste appropriate to the
in the right price serving of the food
Budget friendly for They have to lessen
students the price to make it
Food are all low cost affordable for every
All suitable price for students
student The taste of food
All affordable for doesn’t match its
students price
Food are cheaper than The price is high
others There are more
customer if they
were able to give
excellent service
The taste of food
doesn’t match its
price
There are more
customer if they
give a good
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 63
approach
Affordable for
students budget but
they can at least add
the food they serve
There are more
customer if they
were able to
mountain the
cleanliness of their
area
It must be suitable
for students budget
There are more
customer if they
were able to cook a
vegetable food
The taste of food
doesn’t match its
high-cost
Yes, its affordable
for student
There are more
customer if they
always have a
proper hair net
give a low price
base on serving
Yes, its cheapest
price but not good
for student
add a new recipe for
student
The price is high
even the taste are
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 64
bad
5.Sanitation They utility must Clean and sanitize all
clean from time to the utensils to attract
time more customers
The place is clean all Sometimes there are
the time insect in the canteen
Not properly sanitized Sometimes there are
Not totally sanitized food that is not clean
all the time due to a Add an employee
lot of students who will clean the
Sanitized always to area
keep the students Some of the food
health safe were not clean, be
Always remind the careful when buying
staff to check tables foods
so they can sanitize it They were not using
very well the proper clothes for
Sanitization is not preparation of foods
consistent Stores should have
Sanitized every after their own huge sink
meal and clean itfrom
The management time-to-time
must strictly discipline Always make the
the student to clean area clean and
before leaving sanitize and all the
The place is clean all utensils to attract
the time more customers
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 65
utensils to attract
more customers
Sometimes there are
insect in the canteen
Sometimes there are
food that is not clean
Cleanliness is very
important with the
area and the utensils
They must solved the
problem with the
insects
They must assure
that the food they
prepared are not
spoiled
Some of the food
were not clean, be
careful when buying
foods
They were not using
the proper clothes for
preparation of foods
Food server needs
proper ventilation so
they will not be
sweaty all the time
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 71
Owners must be
resourceful with their
little sink, to keep it
spacious for the
upcoming dirty
utensils
Cleanliness of the
stall will, attract more
customer
Garbage are properly
disposed
Discipline student
who do not follow the
cleanliness order
Always make the
area clean and
sanitize all the
utensils to attract
more customers
Sometimes there are
insect in the canteen
Sometimes there are
food that is not clean
Add an employee
who will clean the
area
Be alert with the
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 73
spoiled foods
Employee must keep
their proper hygiene
They must provide
clean water for
students
The water food stall
offer were not clean
The utensils used are
oily
Cleanliness is a must
Proper ventilation is a
big factor of
cleanliness
Sanitation must
always at the first
priority
Viands are
sometimes spoiled
Plate are sometimes
not washed properly
There are pets in the
cafeteria such as cat,
please remove them
There are food that is
not clean
Employee that clean
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 74
The canteen is
sometimes clean and
sometimes not
Always make the
area clean and
sanitize all the
utensils to attract
more customers
The canteen is
always clean
Sometimes there are
food that is not clean
Can they please
assure that the food
they offer are clean
Discipline the
customer for cleaning
before leaving
Students must be
diligent on buying
their foods
Food server must
always wear their
uniform with gloves
and hairnet
Server must keep
their fingernails clean
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 80
cooked
Make the area clean
and sanitize all the
utensils to attract
more customers
Strictly advise the
student to properly
clean before leaving
Utility that clean table
must use clean rug
Do not drag the
chairs anywhere
Students must not sit
on the table
They must strictly
advise to not stamp
on the chairs that
leave dirt on chair.
Use proper clothes
for preparation of
foods
They have to solve
the problem with flies
The school
management must be
aware of the animals
that enters the school
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 82
Chapter 5
RECOMMENDATIONS
This chapter is to summarize the findings that merge the study; what
Summary of Findings
by the Customers, the area does not have the good ambiance
customers, the stall areas does not have enough space for
Customer.
is not worthy with its taste (2.59) by the Customers, The price
Customers.
the expansion of the area, for the number of students is BCP needs a
always make the area clean and sanitize all the utensils to attract more
customers.
Conclusions
sanitation.
the area clean and sanitize all the utensils to attract more
Recommendations
forwarded:
2. Food stall owners must improve the quality of their meals and
chairs and tables for the students. One of the most important is an
3. At the current time and situation people are health conscious, even
though they buy food outside they still wanted to make sure that
the food they ate are safe to eat. Cleanliness can get an
when the business is in the food industry. Food Stall Owners must
BIBLIOGRAPHY
A. Books
Gledhill T. (2015) How the Customer Base Affect the Value of your
Business.
B. Journals
C. Thesis
Guiné RPF, Ramalhosa ECD, Valente LP. (2016) New Foods, New
Consumers: Innovation in Food Product Development. Current Nutrition
and Food Science, 12(3), 175-189. DOI:
10.2174/1573401312666160608120727
i
Raquel M.B. (2017) Customer Loyalty in the Fast Food Industry in the
Philippines.;DOI: 10.5829/idosi.wjmbs.2017.47.53
D. Online Sources
Penn, Jay. (January 12, 2017) Food Stall Business in the Philippines:
Good or Bad?.Living Life Philippines – Wordpress.com. Retrieved from
http://livinglifeph.com/index.php/2017/01/12/food-stall-
businessphilippines-good-bad/
APPENDIX A
Letter of Approval
January 25, 2018
Mr. Andrew U. Dela Cruz
Bestlink College of the Philippines
Millionaires Village Campus, Quezon City
Sincerely yours,
Christian G. Abling
Creshiela A. Lapasanda
Gilbert C. Barrera
Jerry Mae O. Basibas
Kim M. Padilla
Maribel V. Pili
Noted by:
(signed)
Reynold R. Bangalisan. LPT, MRIEdr
Research Adviser
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 91
APPENDIX B
Survey Questionnaire
SURVEY QUESTIONNAIRE
Owners Customer
CRITERIA 5 4 3 2 1
It’s not accessible for all the customers
Delay accommodation with the orders
Chaotic when falling in line with the stall counter
There’s no enough space to accommodate the
customers
Reservation isn’t available
CRITERIA 5 4 3 2 1
Minimal variety of food menu provided
Unsatisfying taste of foods
Unavailability of drinks
Insufficient amount of food
Overall quality of meals is not provided
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 92
1.3 location
CRITERIA 5 4 3 2 1
Invisibility of the area
The area does not have the good ambiance
The stall area is inconvenient for customers
The stall area does not have enough space for
customer
The area has a terrible ventilation
1.4 affordability
CRITERIA 5 4 3 2 1
Price is not appropriate with the quality of foods
Price is not appropriate with the amount of food they
serve
Food’s price is not suitable for student’s budget
Price is not worthy with its taste
The price does not depends on its health value
1.5 sanitation
CRITERIA 5 4 3 2 1
They do not have strict cleanliness on preparing the
food
They don’t have proper cleaning and sanitationmethod
with their utensil
Store owner does not clean their area time-to-time
Employees doesn’t have their proper hygiene
They don’t store the food in a clean surface
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 93
__________________________________________________________
__________________________________________________________
_______________________
2.3 Location
__________________________________________________________
__________________________________________________________
_______________________
2.4 Affordability
__________________________________________________________
__________________________________________________________
_______________________
2.5 Sanitation
__________________________________________________________
__________________________________________________________
_______________________
Thank You.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 94
APPENDIX C
Pictures/Documentation
Owners
Customers
APPENDIX D
Certificate of English Editing
CHRISTIAN G. ABLING
GILBERT C. BARRERA
CRESHIELA A. LAPASANDA
KIM M. PADILLA
MARIBEL V. PILI
Editor
APPENDIX E
Curriculum Vitae
ABLING,CHRISTIAN G.
PERSONAL INFORMATION
CHRISTIAN G. ABLING
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 97
BARRERA, GILBERT C.
Date of Birth:
Place of Birth:
Civil Status
EDUCATIONAL BACKGROUND:
GILBERT C. BARRERA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 98
LAPASANDA, CRESHIELA A.
CRESHIELA A. LAPASANDA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 99
PADILLA, KIM M.
PERSONAL INFORMATION
EDUCATIONAL BACKGROUND:
KIM M. PADILLA
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 100
PILI , MARIBEL V.
EDUCATIONAL BACKGROUND:
MARIBEL V. PILI