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APEAMCET

FREQUENTLY ASKED QUESTIONS


1) Can I use Android phone or any other smart phone to perform activities of
counseling procedure?
A) No. You should use only computer with Internet Explorer 9 (or above) browser with
appropriate Compatibility view settings.

2) Can I use Chrome or Firefox browser to operate EAMCET site?


A) No. You should use only Internet Explorer 9 (or above) browser with appropriate
Compatibility view settings.
3) How can I make Internet Explorer 9 or above browser to have Compatibility View
settings?
A) Please do the following steps,
I. Open Internet Explorer (9.0 or above) and enter https://apeamcet.nic.in
II. Click on “Tools” and select “Compatibility View Settings”

III. Click on “Add” button.


IV. Select “Display intranet sites in Compatibility View” and “Use Microsoft
Compatibility lists”.

V. Click on “Close” Button


VI. Again go to https://apeamcet.nic.in in the browser.
4) I have done the online payment and money was deducted but the receipt was not
generated?
i. Amount debited due to the failure transaction will be remitted back into the
respective account within 4 working days from the date of payment.
ii. If the excess payments are not remitted in 4 working days, candidate has to
send an Email with information like Hall ticket number, Transaction Id, Date of
Payment etc to apsche.pay@gmail.com (or) cetsrefund@gmail.com and action
will be taken immediately for refund.
iii. If it is not yet solved then, contact 9100998075
5) How to clear browser history in Internet Explorer?
1) Open Internet Explorer
2) Go to Tools  Delete browsing history

3) Select all the options and click “Delete”

4) Close the browser and open again.

6) I am unable to login even though I have Login-ID and Password?


A) Please check the following things
1) Use Internet Explorer 9 (or above) browser only.
2) Clear the browsing history. Close the browser and open it again.
3) Try to log-in again.
If still the problem exists, then rest your password in Candidate login.
7) I have not received the OTP even after resending?
A) Please check the following things
a) Restart the mobile phone.
b) Check the Spam messages in your mobile. Sometimes, OTP goes into Spam folder.
c) In Message settings, disable spam protection (This step depends on the
Type/version of the software or OS used in the phone. In some mobiles this
facility may not present).
d) Check the Blocked messages in your mobile. In case, if OTP message is in that
blocked list, then unblock the number from which you got the OTP.
e) Get a test message from your friend/relative. If the message is received then
contact the nearest helpline centre and change your mobile number. If it is not
received then call the customer care of your mobile service provider and ask
them to enable alerts.
f) If none of the above steps are successful, then change the mobile number given
for counseling.
8) How to reset the password?
A) Please follow the following steps
1) Click “Candidates Login”.
2) Go to “Forgot Your Password” section and click “Click Here”.

3) Give the required details and select “SMS to Mobile.” Provide the mobile
number given during registration and click “Get New Password”.

9) Can I attend certificate verification before/after my allotted date?


A) Yes you can attend in special situations.

10) Whom I need to contact if the problem still exist?


A) Contact the helpdesk numbers 7995645692 (or) 7995845619
(Or)
Send email to convenerapeamcet2019@gmail.com

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