NEEDS ANALYSIS QUESTIONNAIRE (EMPLOYEE)

You are kindly requested to answer the questions below. The results of this questionnaire will
be used for designing the English for Services and Restaurants course.

1. Your name..................................................................................................................................
2. How long have you been working here?
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3. What is the cafe's vision and mission?
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4. In your oppinion, how important English language course for you? Why?
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5. Did all employees here fluent in English?
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6. With all due respect, can you speak English?
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7. How often do you use English?
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8. Is there any employees here that fluent enough to speak English?
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9. Why you need English?
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10. Do you interest, if we are going to give an English Course for free in here?
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11. Are you sure that this company will be agree if we give an English Course for their
employees?
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12. Which professional English topics would interest you most on this course? (circle 1 if
interested, 2 if the topic is OK, and 3 if not interested)
If you would like to offer other topics, write them in the empty spaces in the table, too.

Conversation in everyday life 1 2 3 Respond to Customer 1 2 3

Complaints
 Greeting Customer 1 2 3 Environmental 1 2 3

Customer and Services 1 2 3

Document 1 2 3

Kitchen 1 2 3

Procedure Text 1 2 3

Ingredients 1 2 3

Menu Explanation 1 2 3

13. What would you like to do on this course? (circle 1 if need, 2 if OK, and 3 if no need)

discussion practice 123 read more 123 other........

vocabulary practice 123 practise meeting skills 123

grammar practice 123 practise presentation skills 1 2 3

writing practice 123 have listening practice 123

practise negotiating skills 1 2 3 report past events 123

14. How comfortable are you to work / learn (mark √ on the lines)

 individually
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very OK not
comfortable comfortable
 in pairs
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very OK not
comfortable comfortable
 in groups / teams
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very OK not
comfortable comfortable

15. You best learn when you ... (underline):

see information written get logical explanations

repeat sing / hum
hear find information yourself
move / make gestures other ................................................

Thank you for your answers.