Strategic Propose Plan

FOCUS TARGET PURPOSE ACTION PERSONS ESTIMATE BUDGET TIME FRAME PRODUCTION
DIMENSION INVOLVE RESULTS
Assurance Employee New research The Manager shall give VDT (Verified 3%-9% of their total Every month Higher profits, higher
Rewards and suggests we compensation reward. If Dispatching pay in rewards and be (When quoted cash flow, and strong
Recognition work more cash is operationally Team) given as incentives sales and service performance.
effectively, difficult for the for VDT (Verified profits are
creatively, and Organization to offer, any Delivery Dispatching Team) reached)
collaboratively gift cards for goods or Personnel and Delivery
when we are letters are good Personnel.
happy at work. A alternatives.
recent study by
economist at the
University of
Warwick says
that "Hppiness
will lead to a 12%
spike in
productivity,
while unhappy
workers proved
10% less
productive. As
the research
team put it,
"When find that
human
happiness has
large positive
causal effects on
productivity.
Positive
emotions appear
to invigorate
 Strategic Propose Plan

human beings"

One personnel to To secure that VDT Head will choose one Checker Staff Management Everyday No complaints of
be in-charge to every ordered personnel from VDT to Discretion incomplete ordered
focus on the items are concentrate only on items by the
number of complete before counting down every customers.
ordered items It will be number of ordered items
delivered. from every Guarantee customer’s
client/customer. products security.
Empathy Purchase 4- 5 To be fastly Four trucks will be used Truck Drivers Php 880, 000.00 – 4, Everyday Fast to be deliver that
trucks for deliver the for delivery to 000,000.00 will improve customer
transportation products to the restaurants/hotels client experience and service
and hire 4- 5 customers on and one truck for house- performance.
drivers for it. the promised to-house delivery.
time.
Responsiveness Hire at least 1 or 2 To avoid queued One or two hired Agents Customer Management Everyday Preservation and
Customer Service when customer will be in-charge for Service Agents / Discretion Improvements for
Agents / calls for customer’s concerns and Representatives customer retention
Representatives concerns. inquiries in delivery and trust.
service. Provide one
To attend telephone and computer
customer’s for communication with
inquiries the customers.
 Strategic Propose Plan

Orientations and According to The Manager shall call for Delivery Management Every month Customers will be
Reliability Trainings for Ameyo Team, a meeting with all Delivery Personnel Discretion (When there informed appropriately
Delivery who studies Personnel are changes of and accurately
Personnel Customer information
Service. "Agent's regarding
attitute plays product e.g
vital role in prices )
customer
service. Fail to
attend and
provide service,
will be left with
frustrated
customer." So,
orientations and
trainings is a
must to avoid
conflict with
customer’s
inquiries
regarding with
the deliverables.

To give the
customer a
reliable and
updated
information with
the products
Tangibility Make a simple, To avoid PDN (Production VDT Staff Management Everyday "For most brands,
clean, and neat customer’s Department ) Head will Discretion packaging design is the
packaging complaints pick one or two staff to first physical
check on whether the impression a customer
Strategic Propose Plan

To give the packaging of the has about your brand.

customer a deliverables are sufficient It completely sets the
healthier or defected dispatching it tone and expectations
environment deliver. about the product or
experience inside.
"Says Lindsey Wilson,
content manager
Packlane from her
studies. In Addition, It
Increases self appeal
and can influence
buyers to repeat
purchase and attract
non-customer to buy.