A REPORT

On

How to improve on-boarding experience of CSP customers and penetration of SBI

asset products amongst CSP customers

By

Akshita

MBA III semester

FMS-WISDOM

Banasthali Vidyapith

SBI

Submitted To: Submitted To:

Name of Industry Mentor Name of Faculty Mentor

Designation, Company Name Designation, Banasthali Vidyapith

Place: Rajasthan

Session
 Acknowledgement

The internship opportunity I had with State Bank of India, Jaipur was a great chance for
learning and professional development. Therefore, I consider myself as a very lucky
individual as I was provided with an opportunity to be a part of it. I am also grateful for
having a chance to meet so many wonderful people and professionals who led me through
this internship period.

It is really a matter of pleasure for me to get an opportunity to thank all the persons who
contributed directly or indirectly for the successful completion of the project report,
“How to improve on-boarding experience of CSP customers and penetration of SBI
asset products amongst CSP customers”.

I wish to express my gratitude towards Mr. Ajay Kalra, DGM PBBU, SBI LHO Jaipur
for giving me an opportunity to be a part of their esteem organization and enhance my
knowledge by granting permission to do a summer internship project.

They provided me with their assistance and support whenever needed, which has been
instrumental in completion of this project. I am thankful to them, for their support and
encouragement throughout the tenure of the project. I am thankful to M/S Ruchi Biyani,
Chief Manager PBBU (NW 2), SBI LHO Jaipur, Mr. L.R. Meena, Chief Manager
(KAM), SBI AO Jaipur, Mr. Amitanshu Shrivastav, Harsh purohit , Dean of
WISDOM, Banasthali Vidyapith and to every member of SBI for their help and
cooperation with me during this project.
 Table of Contents
Training Certificate…………………………………………………………………i
Acknowledgements ...................................................................................................ii
Abstract ....................................................................................................................iii
Table of Contents ..................................................................................................... iv
List of Figures ........................................................................................................... v
1 Introduction .......................................................................................................... 1
1.1 Background and Context ............................................................................... 1
1.2 Scope and Objectives .................................................................................... 1
1.3 Achievements ................................................................................................ 1
1.4 Overview of Dissertation............................................................................... 1
2 Profile of Organization ......................................................................................... 2
3 Review of Literature ............................................................................................ 3
4 Research Methodology ........................................................................................ 4
4.1 First Section ................................................................................................... 4
4.1.1 First Subsection ........................................................................................ 4
4.1.1.1 First Subsubsection ............................................................................ 4
4.1.2 Second Subsection .................................................................................... 4
4.2 Second Section .............................................................................................. 4
5 Data Analysis ........................................................................................................ 5
6 Conclusion ............................................................................................................ 6
6.1 Summary ....................................................................................................... 6
6.2 Suggestions and Recommendations .............................................................. 6
6.3 Future Work ................................................................................................... 6
References ................................................................................................................. 7
Appendices ................................................................................................................ 8
 CHAPTER I

Introduction:

The purpose of introduction is to introduce the research project to the readers. It

should contain a clear statement of the objectives of research i.e., enough background
should be given to make clear to the reader why the problem was considered worth
investigating by the student. A brief summary of other relevant research may also be
stated so that the presentstudy can be seen in that context.

CHAPTER II

Profile of the Organization:

Profile of state bank of India

The origin of the State Bank of India goes back to the first decade of the nineteenth
century with the establishment of the Bank of Calcutta in Calcutta on 2nd June 1806.
Three years later the bank received its charter and was re-designed as the Bank of Bengal
(2nd January 1809). A unique institution, it was the first joint-stock bank of British India
sponsored by the Government of Bengal. The Bank of Bombay (15th April 1840) and the
Bank of Madras (1st July 1843) followed the Bank of Bengal. These three banks
remained at the apex of modern banking in India till their amalgamation as the Imperial
Bank of India on 27th January 1921.

Into the early 1950s, the Imperial Bank grew steadily, dominating the Indian commercial
banking industry. The bank continued to build up its assets and capital base, and also
entered a new phase of national expansion. By the middle of the 1950s, the Imperial Bank
operated more than 170 branch offices, as well as 200 sub-offices. Yet the bank, like most
of the colonial government, focused primarily on the country's urban regions.

But then, India had achieved its independence from Britain. In 1951, the new government
launched its First Five Year Plan, targeting in particular the development of the country's
rural areas. The lack of a banking infrastructure in these regions led the government to
develop a state-owned banking entity to fill the gap. As part of that 67 Process, the
Imperial Bank was nationalized and then integrated with other existing government-
owned banking components. The result was the creation of the State Bank of India, in
1955.
The new state-owned bank now controlled more than one-fourth of India's total banking
industry. That position was expanded at the end of the decade, when new legislation was
passed providing for the takeover by the State Bank Of India of eight regionally based,
Government-Controlled Banks. As such the Banks of Bikaner, Jaipur, Indore, Mysore,
Patiala, Hyderabad, Saurashtra, and Travancore became subsidiaries of the State Bank Of
India. Following the 1963 merger of the Bikaner and Jaipur banks, their seven remaining
subsidiaries were converted into associate banks.

In the early 1960s, the State Bank's network already contained nearly 500 branches and
sub-offices, as well as the three original head offices inherited from the presidency bank
era. Yet the State Bank Of India now began an era of expansion, acting as a motor for
India's industrial and agricultural development that was to transform it into one of the
world's largest financial networks. Indeed, by the early 1990s, the State Bank Of India
counted nearly 15,000 branches and offices throughout India, giving it the world's single
largest branch network.

State Bank Of India played an extremely important role in developing India's rural
regions, providing the financing needed to modernize the country's agricultural industry
and develop new irrigation methods and cattle breeding techniques, and backing the
creation of dairy farming, as well as pork and poultry industries. The bank also provided
backing for the development of the country's infrastructure, particularly on a local level,
where it provided credit coverage and development assistance to villages. The
nationalization of the banking sector itself is an event that occurred in 1969 gave State
Bank Of India a new prominence as the country's leading bank.

Even as it played a primary role in the Indian government's industrial and agricultural
development policies, State Bank Of India continued to develop its commercial banking
operations. In 1972, for example, the bank began offering merchant banking services. By
the mid-1980s, the bank's merchant banking operations had grown sufficiently to support
the creation of a dedicated subsidiary, State Bank Of India Capital Markets, in 1986. The
following year, the company launched another subsidiary, SBI Home Finance, in
collaboration with the Housing Development Finance Corporation. Then in the early
1990s, State Bank Of India added subsidiaries SBI Factors and Commercial Services, and
then launched institutional investor services.

VISION- BE THE BANK OF CHOICE FOR A TRANSFORMING INDIA

MISSION- COMMITTED TO PROVIDING SIMPLE, RESPONSIVE AND

INNOVATIVE FINANCIAL SOLUTIONS

VALUES- SERVICE, TRANSPARENCY, ETHICS, POLITENESS,

SUSTAINABILITY

TRANSFORMATION JOURNEY OF STATE BANK OF INDIA

The State Bank of India is the country’s oldest Bank and a premier in terms of balance
sheet size, number of branches, market capitalization and profits. It is today going
through a momentous phase of Change and Transformation – the two hundred year old
Public sector behemoth is today stirring out of its Public Sector legacy and moving with
agility to give the Private and Foreign Banks a run for their money. The bank is entering
into many new businesses with strategic tie ups – Pension Funds, General Insurance,
Custodial Services, Private Equity, Mobile Banking, Point of Sale Merchant Acquisition,
Advisory Services, structured products etc – each one of these initiatives having a huge
potential for growth.

The Bank is forging ahead with cutting edge technology and innovative new banking
models, to expand its Rural Banking base, looking at the vast untapped potential in the
hinterland and proposes to cover 100,000 villages in the next two years.

It is also focusing at the top end of the market, on whole sale banking capabilities to
provide India’s growing mid / large Corporate with a complete array of products and
services. It is consolidating its global treasury operations and entering into structured
products and derivative instruments. Today, the Bank is the largest provider of
infrastructure debt and the largest arranger of external commercial borrowings in the
country. It is the only Indian bank to feature in the Fortune 500 list The Bank is 69
Changing outdated front and back end processes to modern customer friendly processes
to help improve the total customer experience. With about 8500 of its own 10000
branches and another 5100 branches of its Associate Banks already networked, today it
offers the largest banking network to the Indian customer. The Bank is also in the process
of providing complete payment solution to its clientele with its over 8500 ATMs, and
other electronic channels such as Internet banking, debit cards, mobile banking, etc.

With four national level Apex Training Colleges and 54 learning Centers spread all over
the country the Bank is continuously engaged in skill enhancement of its employees.
Some of the training programmes are attended by bankers from banks in other countries.

The State Bank Of India is also looking at opportunities to grow in size in India as well as
internationally. It presently has 82 foreign offices in 32 countries across the globe. It has
also 7 Subsidiaries in India – State Bank Of India Capital Markets, SBICAP Securities,
SBI DFHI, State Bank Of India Factors, State Bank Of India Life and State Bank Of India
Cards – forming a formidable group in the Indian Banking scenario. It is in the process of
raising capital for its growth and also consolidating its various holdings.

Throughout all these changes, the Bank is also attempting to change old mindsets,
attitudes and take all employees together on this exciting road to Transformation. In a
recently concluded mass internal communication programme termed ‘Parivartan’ the
Bank rolled out over 3300 two day workshops across the country and covered over
1,30,000 employees in a period of 100 days using about 400 Trainers, to drive home the
message of Change and inclusiveness. The workshops fired the imagination of the
employees with some other banks in India as well as other Public Sector Organizations
seeking to emulate the programme.

Competitors in the 21st Century

State Bank Of India was allowed to dominate the Indian banking sector for more than two
decades. In the early 1990s, the Indian Government kicked off a series of reforms aimed
at deregulating the banking and financial industries. State Bank Of India was now forced
to brace itself for the arrival of a new wave of competitors eager to enter the fast-growing
Indian economy's commercial banking sector. Yet years as a Government-run institution
 had left State Bank Of India bloated--the civil-servant status of its employees had
encouraged its payroll to swell to more than 230,000. The bureaucratic nature of the
bank's management left little room for personal initiative, nor incentive for controlling
costs.

The bank also had been encouraged to increase its branch network, with little concern for
profitability. As former Chairman Dipankar Baku told the Banker in the early 1990s: "In
the aftermath of bank nationalization everyone lost sight of the fact that banks had to be
profitable. Banking was more to do with social policy and perhaps that was relevant at the
time. For the last two decades the emphasis was on physical expansion."

The implementation of new technology helped the bank achieve strong profit gains into
the early years of the new century. State Bank Of India also adopted new human
resources and retirement policies, helping trim its payroll by some 20,000, almost entirely
through voluntary retirement in a country where joblessness remained a decided problem.

In Nepal, State Bank Of India owns 50% of Nepal State Bank Of India Bank, which has
branches throughout the country. In Moscow, State Bank Of India owns 60% of
Commercial Bank of India, with Canara Bank owning the rest. In Indonesia, it owns
76% of PT Bank Indo Monex. The State Bank of India already has a branch in Shanghai
and plans to open one in Tianjin.
In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it acquired
for US $8 million in October 2005.

Rewards and recognitions

1.Best Transaction Bank in India by “The Asian Banker” for the second time in a row.

2.”The Best Trade Finance Bank (India)-2019” for the eighth consecutive year by Global
Finance Magazine.

3.“Green Bond Pioneer Award” for being the largest new emerging markets Certified
Climate Bond issuer of 2018 by Climate Bond Initiative.

4.‘Best MSME Bank Award-Large bank’ by CIMSME.

5.YONO, our digital initiative, won the “Mobile Banking Initiative of the Year - India”
at the Asian Banking and Finance Retail Banking Awards, Singapore and ET BFSI
Innovation Awards.

6.At the Asian Banker Financial Technology Innovation Awards 2018 SBI received
awards in a number of categories including The Risk Data and Analytics Technology
Implementation of the Year for OFSAA.

DIFFERENT PRODUCTS OF SBI:

DEPOSIT LOANS CARDS DIFFERENT

CREDIT CARDS
 Savings  Home  Consumer  SBI
International
 Account Loans Cards cards

 Life Plus  Loan  Credit Card  SBI Gold cards

Senior Citizens Against
Savings Property
Account

 Fixed  Personal  Travel Card  SBI Gold

Deposits Loans Master cards

 Security  Car Loan  Debit Cards  Your City Your

Deposits Cards

 Recurring  Loans  Commercial

Deposits against Cards
Securities

 Tax-Saver  Two  Corporate  Partnership

Fixed Deposit Wheeler Cards Cards

 Salary Account  Pre-approved  Prepaid Card 

Loans

 Advantage  Retail Asset  Purchase Card  SBI Employee

Woman Cards
Savings Account

 Rural Savings  Farmer  Distribution

Account Finance Cards

 People's Savings  Business  Business Card  SBI Advantage

Account Installment Cards
Loans

 Freedom  Flexi Cash  Merchant

Savings Account Services

COMPETITORS

Competitors and other players in the field:-

Top Performing Public Sector Banks

Andhra Bank
Allahabad Bank
Punjab National Bank
Dena Bank

Vijaya Bank

Top Performing Private Sector Banks

HDFC Bank

ICICI Bank

AXIS Bank

Kotak Mahindra Bank

Centurion Bank of Punjab

Top Performing Foreign Banks

Citibank

Standard Chartered

HSBC Bank

ABN AMRO Bank

American Express

Strength/ Opportunities:

The growth for SBI in the coming years is likely to be fueled by the following factors:

• Continued effort to increase low cost deposit would ensure improvement in NIMs and
hence earnings.
• Growing retail & SMEs thrust would lead to higher business growth.

• Strong economic growth would generate higher demand for funds pursuant to higher
corporate demand for credit on account of capacity expansion.

Weakness/ Threats:

The risks that could ensue to SBI in time to come are as under:

• SBI is currently operating at a lowest CAR. Insufficient capital may restrict the growth
prospects of the bank going forward.

• Stiff competition, especially in the retail segment, could impact retail growth of SBI and
hence slowdown in earnings growth.

• Contribution of retail credit to total bank credit stood at 26%. Significant thrust on
growing retail book poses higher credit risk to the bank.

• Delay in technology upgradation could result in loss of market shares.

• Management indicated a likely pension shortfall on account of AS-15 to be close to

Rs50bn.

• Slow down in domestic economy would pose a concern over credit off-take thereby
impacting earnings growth.

The objective is to describe the organization in brief to form the frame of reference
and scope of study. Points like formation, employees, structure, turnover, milestones,
products andservices offered etc., SWOT analysis of the organization should be
covered.

CHAPTER III
 Literature Review:

This shall normally present a critical appraisal of the previous work published in the
literature pertaining to the topic of the investigation. The extent and emphasis of the
chapter depends on the nature of the investigation/research design of the subject
matter. A Brief theoretical backdrop & literature review about the project is required
to be given referring to some standard textbooks, journals, magazines & news papers
etc. Attempts should be made to collect latest information by scanning articles
published in periodicals, journals etc. Please note that latest authentic data adds to the
quality of the project and gives good impression to viva- voce.

An example of the same is as mentioned below how to mention a literature

Single Author
Rotter. J.B., (1954) in his work on -------------------, said that people with an internal
locus of control are more like to be attentive to opportunities in the environment to
improve the attainment of their goals, engage in actions to improve their environment,
place a greater emphasis on striving for achievement, and be more inclined to develop
their own skills.
More than one author
Rotter. J.B. et.al., (1954) in their work on -------------------, said that people with an
internal locus of control are more like to be attentive to opportunities in the
environment to improve the attainment of their goals, engage in actions to improve
their environment, place a greater emphasis on striving for achievement, and be more
inclined to develop their own skills.
CORPORATE SALARY PACKAGE (CSP)
Salary Accounts under CSP offer a range of privileges to the employees of corporate
institutions, including service organisations such as hospitals, hotels, transport
corporations etc. The package can be customised depending upon the business
relationship between the Corporate/ Institution and the Bank

Package Variants eligibility is as per Net Monthly Salary

 PLATINUM: ABOVE `1,00,000/-

 DIAMOND: ABOVE `50,000/- AND UPTO `1,00,000/-
 GOLD: ABOVE `25,000/-AND UPTO `50,000/-
 SILVER: BETWEEN `10,000/- AND UPTO `25,000/-
This will determine your eligibility for variant of Debit Card, Quantum of Insurance
coverage, Loyalty Program benefits etc.
 Benefits to the Employer
o Hassle-free account opening process. On request, our officials will
visit your premises to on-board your employees. Employees can also opt to open their
accounts online or by visiting the nearest branch.

o A convenient way to manage salaries across a large number of

centres, through the Bank's award-winning Corporate Internet Banking.

o Online facilities reduce paperwork and salary administration cost.

Enjoy instant credit of salaries to your employees' accounts.

o Zero charge for salary disbursement.

o Equipping your employees with a power-packed Salary Account
that is trusted by the largest organisations in India.

Benefits to the Employee

 Zero balance account and free unlimited transactions across ATMs of any Bank. Also
comes bundled with SBI Credit Card.
 Complimentary Personal Accident Insurance (Death) cover up to Rs. 20 Lakhs.
 Complimentary Air Accident Insurance (Death) cover up to Rs. 30 Lakhs.
 Avail of Personal Loans, Home Loans, Car Loans and Education Loans at attractive
rates.
 Upto 25% off on locker charges
 Avail of Auto-Sweep to create e-MODs (Multi Option Deposits) and earn higher
interest.
 Avail of Demat & Online Trading A/c at the time of on-boarding itself.
 Free issuance of Drafts, Multi City Cheques, SMS Alerts. Free online NEFT/RTGS.
 Overdraft equivalent to 2 Months Net Salary (Currently available for select customers
only)
 Earn points on various transactions through our loyalty program SBI Rewardz.
 Host of regular offers on Debit Cards and YONO by SBI

What are the advantages of a corporate salary account in the state bank of India?

SALARY ACCOUNTS UNDER CORPORATE SALARY PACKAGE (CSP)

Salary Accounts under CSP offers a gamut of privileges commensurate with Gross
Monthly Salary to the employees of Corporates and Institutions including Service
organizations such as Hospitals, Hotels, Transport Corporations etc. Our Salary accounts
are offered in four variants, i.e. Silver, Gold, Diamond and Platinum depending on the
gross monthly income of employees

The Package can be specially customized depending upon the business relationship that
the Corporate / Institution has with the Bank.

Benefits to the Employer

 Convenient way to manage salaries across a large number of centers through

Core Power and the Bank's award winning Corporate Internet Banking
 Reduces employer's paperwork and salary administration cost.
 No charges for uploading of salaries
 Employees receive instant credit of salaries
Benefits to Employees

 Convenience of Anywhere Banking atThe largest network of more than 16,000

Core Banking BranchesExtensive alternative channels.53,000 plus ATMs of
State Bank GroupFree Internet Banking, Mobile Banking
 Complete gamut of Banking Services including:-Unique Lifetime Account
NumberZero Balance Account facility with no penal charges for non-
maintenance of minimum balanceAuto sweep (in & out) facility (on request)-
Surplus amount in Savings bank account beyond threshold balance is
transferred automatically into Term Deposits (multi option deposits) in multiple
of Rs.1000/- and vice versaFacility for Auto Sweep Switch On/Off through
Internet BankingFree Personal Accident Insurance (Death) Cover to Primary
Salary Package Account*Free personalized Multi City
ChequesRTGS/NEFTFree Core Power: Anywhere Banking facility with the
widest network of more than 16,000 branches. Free updating of pass-books at
any branch.Easy overdraft up to 2 months' salary repayable within 6 months
*SMS AlertsFree Debit Cards : Domestic cards for Silver Accounts, Gold Debit
cards for Gold and Diamond Accounts and Platinum Debit Card for Platinum
Accounts.Maximum daily withdrawal of Rs. 40,000 on Domestic Cards, Rs.
50,000 on Gold Cards and Rs. 1,00,000 on Platinum Cards.Various Personal
loans like Home loan/ Auto loan/ Xpress Credit loan, etc. at attractive
termsAdditional employee Reimbursement Current Account for crediting
 reimbursementsDemat facility, 3-in 1 Trading Account availableSystematic
Investment Plan in Mutual fundsRange of other value added benefits
 CORPORATE SALARY PACKAGE
 This package offers many concessions in service charges,
interest rates on loans, etc. to employees of Corporate and
Institutions which include Schools, Colleges, Universities,
Government establishments/ organizations, Service
organizations such as Hospitals, Hotels, Transport Corporations
etc. The Package can be specially customized depending upon
the business relationship that the Corporate / Institute has with
the Bank.
 Criteria:-
 * Minimum 25 Employees
* Minimum Gross Monthly income Rs 5000/-
* Minimum monthly salary payout of Rs. 1,25,000/- for the
employer * Available in four variants if Silver, Gold, Diamond
and Platinum depending on the monthly income of employees.
 Benefits to the Employer:-
* Provides a convenient way to manage salaries across a large
number of centers * through Core Power and the Bank’s award
winning Corporate Internet Banking * Reduces employer’s
paperwork and salary administration cost. No charges for
uploading of salaries * Employees receive instant credit of
salaries
 Benefits to Employees:-
* Employees will enjoy convenience of Anywhere Banking at the
largest network of more than 13000 Core Banking Branches *
Extensive alternative channels. 27000 plus ATMs of State Bank
Group * Free Internet Banking, Mobile Banking
 Complete gamut of Banking Services including:-
* Zero Balance Account facility with no charges for non-
maintenance of minimum balance * Free unlimited withdrawal
from SBI ATMs subject to daily caps * Free Personal Accident
Insurance Cover to International Gold ATM Card Holders of Gold
and Diamond accounts and International Platinum ATM Card
Holders of Platinum accounts * Retain same account number
even when the account is transferred to another branch * Free
 personalized Multi City Cheques and free personalized Ordinary
Cheque Books * Free Mobile Banking including free transfer of
funds up to Rs. 50,000/- * Free SMS Alerts/ e- Statements/
Internet Banking
 * Easy overdraft up to 2 months salary repayable within 6
months * RTGS/NEFT, Demat facility, Systematic Investment
Plan in Mutual funds. * Concession in interest on Xpress Credit
Loan
 * Concession in Processing Fee and Margin on retail loans * 3-in
1 Trading Account available
* Concession on purchase of Gold Coins
* Range of other value added benefits
* Free Core Power: Anywhere Banking facility with the widest
network of more than 14,000 branches, This includes free
transfer of funds between SBI branches, free updating of pass-
books at any branch, etc. © Copyright State Bank of India.
 Other Banks CSP Plans:-
As I have taken five banks and these all are one of the top banks
in India, they have also a different account plans for the
corporate persons. The details of these are below in the serial
order of 1. Kotak Mahindra Bank
 2. Axis Bank
3. HDFC Bank
4. ICICI Bank
5. Punjab National Bank
 1. KOTAK MAHINDRA BANK
A. Kotak Edge Salary Account – Key Features
* Zero Balance account
* Personalized At Par Cheque book
* Reimbursement Account
* Investment Account
* Office Banking
* Free Demand Drafts
Features & Benefits – Kotak Edge Salary Account
You need a savings avenue that makes the most of your hard-
earned money. We offer you the Kotak Edge Salary Account,
 armed with Kotak ActivMoney and our entire gamut of Banking
Privileges. The feature rich Kotak Edge Salary Account is the
ideal way to make your money work harder. ActivMoney
 Your Kotak Edge Salary Account combines liquidity of a Savings
Account with the attractive returns of a Term Deposit through
the unique Kotak ActivMoney
benefit. Kotak Advantages
Experience the ‘edge’ while banking through a host of
advantages offered by your Kotak Edge Savings account. * Free
At-par Cheques
Kotak Mahindra Bank’s At-par cheques are treated as ‘local
clearing’ cheques across select locations in the country. The At-
par Cheque facility comes to you ‘free’ of charge. You can now
save DD making charges while enjoying the convenience of a
cheque! * Free Cheque Collection
 Outstation cheques, drawn on any of our branch locations, would
be collected ‘free of charge’ for you. Only a nominal charge is
levied for non-branch locations. * Electronic Fund Transfer
Transfer funds to third party accounts in other banks, without
drawing a Demand Draft or a cheque, by using our Electronic
Fund Transfer facility. With this facility you can save on Demand
Draft making/couriering charges and also transfer funds faster! *
Free Demand Drafts
 Avail Demand Drafts, free of cost, payable at any location in
India, up to a pre-specified limit, just by calling our Phone
Banking Service. Edge Privileges
Your Edge account has been designed with exclusive benefits
that give an extra fillip to your banking experience. * Free Demat
Account
As an Edge Salary customer, you can also open a Demat Account
with us ‘free’ of any account opening charge. * Reimbursement
Current Account*
As Salary account holders employees can also opt for a
Reimbursement account which helps you to manage the official
reimbursements, petty cash etc., and this facility specifically will
help you eliminate cash handling related to petty expenses. *
 Your savings account will be provided a link to your online
trading account with Kotak securities to enable your to transfer
funds from your bank account to your account with KS and vice
versa”. And with our Payment Gateway facility you can even pay
your trading bills online from your bank account directly!
Convenience Banking
 Just log on to www.kotak.com to access our Net Banking facility.
Take advantage of the Internet to bank from home, office or
anywhere in the world at a time of your convenience * Unlimited
Access
 Access your bank account at over 35,000 VISA and Cashnet
ATMs in India and over 388,000 Merchant Establishments which
accepts VISA credit/debit cards in India. * Phone Banking
Dial our 24 hour Toll Free number 1800 102 6022 pan India from
anywhere and our customer Care Officer will help you instantly
with your banking requirements. * Net Banking
Just log on to www.kotak.com to access our Net Banking facility.
Take advantage of the Internet to bank from home, office or
anywhere in the world at a time of your convenience. * Bill pay
Services
 This service enables you to make your Utility Bill payments like
electricity, telephone and mobile phone bills. * Mobile Banking &
Alerts
Use this service to access your bank account anywhere, anytime!
It is quick and easy, available to you 24X7 and it’s absolutely
free! You don’t have to pay any charge to avail this service. You
can use Mobile Banking to check account balance, last 3
transaction details, issued cheque status and request a cheque
book. You can use Alerts Service to get Alerts by SMS and / or
email whenever your balance falls below the Average Quarterly
Balance or a Standing Instruction set by you fails. B. Features &
Benefits – Kotak Ace Salary Account
 You need a savings avenue that makes the most of your hard-
earned money. We offer you the Kotak Edge Salary Account,
armed with Kotak ActivMoney and our entire gamut of Banking
 Privileges. The feature rich Kotak Edge Salary Account is the
ideal way to make your money work harder. ActivMoney
 Your Ace Salary account comes to you with a host of advantages
that are aimed at providing you a superior Banking experience.
Kotak Advantages
Your Ace Salary account comes to you with a host of advantages
that are aimed at providing you a superior Banking experience. *
Free At-par Cheques
Kotak Mahindra Bank’s At-par cheques are treated as ‘local
clearing’ cheques across select locations in the country. The At-
par Cheque facility comes to you ‘free’ of charge. You can now
save DD making charges while enjoying the convenience of a
cheque! * Free Demand Drafts
 Avail Demand Drafts, free of cost, payable at any location in
India, up to a pre-specified limit, just by calling our Phone
Banking Service. * Free Cheque Collection
Outstation cheques, drawn on any of our branch locations, would
be collected ‘free of charge’ for you. Only a nominal charge is
levied for non-branch locations. * Free Electronic Fund Transfer
 Transfer funds to third party accounts in other banks, without
drawing a Demand Draft or a cheque, by using our Electronic
Fund Transfer facility. With this facility you can save on Demand
Draft making/couriering charges and also transfer funds faster! *
Bill Pay Services
 This service enables you to make your Utility Bill payments like
electricity, telephone and mobile phone bills. Ace Privileges
Your Ace account has been designed with exclusive benefits that
give an extra fillip to your banking experience. * Free Demat
Account
As an Ace Savings customer, you can also open a Demat Account
with us ‘free’ of charge. * Reimbursement Current Account*
As Salary account holders employees can also opt for a
Reimbursement account which helps you to manage the official
reimbursements, petty cash etc., this facility specifically will help
you eliminate cash handling related to petty expenses * Family
Savings Accounts
 Your Ace account allows you to now extend the Kotak banking
experience to three of your family members. The Family Savings
Accounts come to you with a host of benefits like Kotak
ActivMoney, At-par Cheque facility and other attractive features.
So now even your dear ones can enjoy banking the ‘Kotak way’!
* Your savings account will be provided a link to your online
trading account with Kotak securities to enable your to transfer
funds from your bank account to your account with KS and vice
versa”. And with our Payment Gateway facility you can even pay
your trading bills online from your bank account directly! *
Personal Investment Advisor
 To identify and analyse your specific investment requirements we
provide you a dedicated Personal Investment Advisor. This
person alerts you to investment opportunities, sends you regular
updates and feedback on the performance of your investments,
helping you monitor, manage and grow your wealth in the ever
fluid investment climate. Convenience Banking
 A host of Convenience Banking facilities allow you to access your
account anytime, anywhere. * Global Debit Card
Access your account free of cost at any VISA ATM in India or
abroad using your Global Debit Card. You can use your Debit
Card at all VISA affiliated merchant establishments worldwide. As
an Ace Savings account holder you can gift free add-on cards to
your family members too. * Phone Banking
 Dial our 24 hour Toll Free number 1800 102 6022 pan India from
anywhere and our customer Care Officer will help you instantly
with your banking requirements. * Net Banking
Just log on to www.kotak.com to access our Net Banking facility.
Take advantage of the Internet to bank from home, office or
anywhere in the world at a time of your convenience. * Bill pay
Services
 This service enables you to make your Utility Bill payments like
electricity, telephone and mobile phone bills. * Mobile Banking &
Alerts
Use this service to access your bank account anywhere, anytime!
It is quick and easy, available to you 24X7 and it’s absolutely
 free! You don’t have to pay any charge to avail this service. You
can use Mobile Banking to check account balance, last 3
transaction details, issued cheque status and request a cheque
book. You can use Alerts Service to get Alerts by SMS and / or
email whenever a debit or credit above any amount specified by
you happens to your account, your balance falls below the
Average Quarterly Balance or a Standing Instruction set by you
fails or you can even ask for your account balance to be sent to
you on a daily or a weekly basis. Eligibility
 The organization needs to have a minimum of 25 employees and
average salary per account of Rs. 20,000 per month.
 2. AXIS BANK
 SALARY ACCOUNTS:-
1. Easy Access Salary Account
2. Prime Salary Account
3. Priority Salary Account
4. Wealth Salary Account
5. Defence Salary Account (Power Salute)
1.
 Banking made Easy with the host of benefits provided by our
Easy Access Salary Account. Highlights|
|
Bank| AXIS BANK|
Category| Regular|
Minimum AQB
(Average Quarterly Balance)| Metro/Urban branch Rs 5000
Semi/Urban branch Rs 2500
Rural branch Rs 1000 |
Interest Rate| 4%|
Card Offered| ATM cum Debit Card|
| Fees & charges|
Charges for non maintenance of minimum quarterly average
balance| Metro/Urban branch (Quarterly charge) AQB less than
Rs 5000 – Rs 750.
Semi-Urban branch (Quarterly charge)
AQB less than Rs 2500 – Rs 750
 Rural branch (Quarterly charge)
AQB less than Rs 1000 – Rs 500|
Cash Transaction| Accounts that do not maintain minimum
quarterly average balance Metro/Urban branch
5 branch transactions per quarter -Nil
Beyond 5 branch transactions per quarter- Rs 50 per transaction
5 ATM transactions per quarter Nil
Beyond 5 transactions per quarter – Rs 50 per transaction|
Cash Transaction Withdrawal| At other branches other than base
branch a)
upto Rs 50,000 per day (self/3rd party) – Nil
b) Beyond Rs 50,000 – Rs 2.40/1000
c) Maximum limit per day – No limit|
Cash Deposit| Inter- City cash deposits
Cash deposits (at branches / ATMs other than the base branch)
a) Maximum limit (per day) – 1,00,000
b)Cash deposits upto an amount of Rs 75000 per quarter – Nil
c)Deposits above 75000 – Rs 4/1000 with a minimum of Rs 100
Intra- City
Minimum limit per day – 1,00,000
No charges will be applicable for cash deposits at home branch|
ATM transaction at own bank| Nil|
Cash withdrawal at ATMs in India| At VISA/MASTERCARD
enabled ATMs of partner Banks Metro/Urban – Rs 30, Gold Debit
card – Nil
 At other VISA/MASTERCARD enabled ATMs
Metro/Urban – Rs 50, Gold Debit card – Nil|
Cash withdrawal at ATMs in outside India| At other
VISA/MASTERCARD enabled ATMs Metro/Urban – Rs 125, Gold
Debit card – Rs 125|
Debit Card Fees| Issuance fees
Metro/Urban – Rs 95, Semi Urban – Rs 95, Gold Debit card – Rs
250 Annual fees
Metro/Urban – Rs 100, Semi Urban – Rs 50, Gold Debit card – Rs
250| Balance inquiry at own bank| Balance enquiry at branch –
Rs 25| Balance inquiry at Other banks| At VISA/MASTERCARD
 enabled ATMs of partner Banks Metro/Urban – Rs 10, Gold Debit
card – Nil
 At other VISA/MASTERCARD enabled ATMs
Metro/Urban – Rs 25, Gold Debit card – Nil|
Replacement of Debit Card| Metro/Urban – Rs 95, Semi Urban –
Rs 95, Gold Debit card – Rs 250| Issue of DD drawn on base
Bank/banks branch by cheque/transfer| Drawn on Centers – Rs
2.50/Rs 1000 or part thereof (Min Rs 50, max Rs 10,000)|
 DD drawn on correspondent location/other bank| Drawn on other
centers – Rs 2.50/Rs 1000 ( Min Rs 50)| Statement/Duplicate
Account Statement| a)Adhoc
statements/ Monthly statements/ statement of account for AQB
defaulters – Rs 50 per statement| Cheque Books| a) Savings
account up to 20 leaves per quarter – Free b)Savings account up
to 1 cheque book per quarter – Rs 50|
 Outstation cheque collection| Collection of outstation cheques –
Rs 2.50/1000 min Rs 50 + Rs 30 (courier charges) Outstation
cheque returns – Rs 100 per instrument|
Return of Cheque| a) Inward clearing
i) Per instrument – Rs 350
ii) Cheque returned beyond third instrument – Rs 750 per
instrument b) Outward clearing check return – Rs 100 per
instrument|
Stop Payment for individual cheque or a range of cheques| Rs
100 per instrument Rs 200 for a series of instruments (beyond 3
cheques)|
Closure of Account| If closed within 6 months Rs 100
If closed after 6 months Nil|
Protection for self, family and assets
* Personal Accident Cover of up to Rs.2 lakh on Visa Classic
Debit Card, as per Bank’s extant guidelines [With effect from
01.05.2011, to keep the personal accident insurance cover
activated, the Cardholder should have made a purchase
transaction in 180 days prior to the day of the incident and
received salary credits in at least two of the three months
preceding the date of the incident. A report would also have to
 be made to Axis Bank within 60 days of a personal accident or 30
days of loss of card.] * Zero Lost Card Liability on Debit Card: As
an Axis Bank Debit Card customer, you will be insured for risk of
loss due to fraudulent use of a lost or stolen or missing debit
card.
 All you need to do is communicate the loss of your card by
calling our 24-hour customer service number. * Purchase
protection: All consumer durable goods purchased using the
debit card are insured against fire, natural calamity, burglary and
housebreaking up to 90 days from the date of purchase, eligible
for a combined lost card liability and purchase protection of up to
Rs.40,000. * Life Insurance solutions in association with Max Life
Insurance Co Ltd Benefits for the family
 * Easy access to cash with Visa Classic Debit Card for joint
accountholder with no issuance charges. Annual charges of
Rs.100 waived, subject to total
purchase transactions in the year exceeding Rs.15,000 In case of
exigency
 * Overdraft facility with extended limit of 2/3 times of the net
salary (average of 3 months) as per eligibility. This limit is
capped at Rs.1,00,000 which is available for tenure of 12 months
* Preferential rates on Personal Loans, Auto Loans and Home
Loans, as per eligibility criteria Description| Charges|
 Account opening Fees| NIL|
Account Maintenance fees| NIL|
Minimum Balance required| NIL|
Charges on non – maintenance thereof| NIL|
Payable at Par Cheque book @| One cheque book free in a
quarter. Charged at Rs.50 from second chequebook onwards^|
Collection of Outstation Cheques on Axis Bank Locations| NIL|
Speed Clearing @| NIL|
 Cheque return charges drawn on Axis Bank – Local| Rs.350 per
Cheque return| Outward Cheque return| Rs.100 per instrument|
Stop Payment Charges| Rs.100 per instrument up to 3
instruments. Beyond 3 charges are Rs.200 for a series| Demand
Drafts / Pay Order Issued – on Axis Bank Locations @| One free
 per month, with no limit on value. Charged at Rs.2.50 /1000
beyond free limit (Minimum and Maximum charges for D.D / P.O
as per Bank charges apply) | Metro/Urban| First 5 Transactions
OR Rs 10, 00,000 ** of cash deposit / withdrawal in a month is
free, whichever is earlier.
 Post that, Rs 4 per 1000 rupees on the deposit/withdrawal
amount or Rs 100 whichever is higher shall be charged| Semi
Urban/Rural| First 10 Transactions OR Rs 10,00,000 ** of cash
deposit/withdrawal in a month is free, whichever is earlier. Post
that, Rs 4 per 1000 rupees on the deposit/withdrawal amount or
Rs 100 whichever is higher shall be charged | RTGS Charges|
Rs.1 lakh to Rs. 5 lakh – Rs. 25 per transaction. Above Rs.5 lakh
– Rs.50 per transaction| ECS Return Charges| Rs.200|
 International Debit cum ATM Card for primary account holder|
Visa Classic with nil Issuance Charges. Annual Charges of Rs.100
(waived subject to total purchase transactions in the year
exceeding Rs.15,000)| International
Debit cum ATM Card for joint account holder| Visa Classic with nil
Issuance Charges. Annual Charges of Rs.100 (waived subject to
total purchase transactions in the year exceeding Rs.15,000)|
Withdrawal Transaction Charges at Axis Bank ATMs| Nil|
 Withdrawal Transaction Charges at Other Bank ATMs| Up to 5
transactions in a month: Nil 6th transaction onwards: Rs.20|
Flexi Overdraft| Average of 3 months net salary with a multiplier
effect of 2/3 times as per eligibility. Maximum cap of Rs. 1 lakh
with a tenure of 12 months| Demat Account| 100% discount on
AMC for 1st year and full charges from 2nd year onwards;
Rs.100 for stamp duty| Online Trading| No concession|
 Account Closure| Before 6 months -Rs.100; After 6 months – Nil|
 2..
 Experience unparalleled privileges with our Prime Salary Account.
Convenience in banking:
* Bank at any of our over 1600 branches and a network of over
10000 ATMs spread across more than 1000 centers * Two free
multi-city at par cheque books per quarter
 * Two free Pay Orders / Demand Drafts drawn at Axis Bank
locations per month * No commission charged on collection of
outstation cheques drawn on Axis Bank locations * Electronic
Fund Transfer facility across all banks in India * Internet Banking
with secure fund transfer facility (with 2-factor authentication) to
self and third party accounts * 24×7 convenience at no charges
with Axis Mobile
 * SMS Banking* with features such as alerts on debits / credits
over Rs.5,000/- balance enquiry, enquiry on last 3 transactions
and status of cheque clearance etc * Free Quarterly statement in
physical form and option of free monthly e-statements Debit
Card:
 * MasterCard Titanium Rewards Debit Card for primary account
holder with Issuance charges waived * Unlimited free cash
withdrawals on all ATMs
(Axis Bank ATMs and Other Bank ATMs) * Enhanced limit of
Rs.50,000 on cash withdrawals
 * Purchase transaction limit of Rs. 2,00,000 in a day
* Nil fuel surcharge
* Access to lounge facilities at domestic airports
* Reward points on domestic spends
* Occasion based cash back offers
In case of exigency:
* Overdraft facility with extended limit of 2/3 times of the net
salary (average of 3 months) as per eligibility. This limit is
capped at Rs.1,00,000 which is available for tenure of 12 months
* Preferential rates on Personal Loans, Auto Loans and Home
Loans, as per eligibility criteria . 3….
 With Axis Bank’s Priority Salary Account, experience the best in
class service and enjoy other exclusive privileges. Axis Priority
Privileges
* Exclusive premium service through Banking Privileges, Lifestyle
privileges & Investment privileges * Access to Premium Banking
branches
* Dedicated Relationship Manager for all banking needs
Convenience in banking
 * Bank at any of our over 1600 branches and a network of over
10000 ATMs spread across more than 1000 centers * Unlimited
free multi-city at par cheque books
* Unlimited free Pay Orders / Demand Drafts drawn at Axis Bank
locations per quarter * No commission charged on collection of
outstation cheques drawn on Axis Bank locations * Electronic
Fund Transfer facility across all banks in India * Internet Banking
with secure fund transfer facility (with 2-factor authentication) to
self and third party accounts * 24×7 convenience at no charges
with Axis Mobile
 * SMS Banking* with features such as alerts on debits / credits
over Rs.5,000/- balance enquiry, enquiry on last 3 transactions
and status of cheque clearance etc * Free consolidated Quarterly
statement in physical
form and option of free monthly e-statements eDGE Loyalty
Rewards Program
 Presenting eDGE Loyalty Rewards our bank wide loyalty program
where you can earn points on your Savings Account transactions
like * Registering for e-statement
* Ordering a cheque book online or through an ATM
* Registering and paying bills using internet banking and many
more That’s not all, you also earn points on spending with your
Debit / Credit Card as well. Our program lets you indulge in 500
fabulous rewards spread across multiple categories – ‘Dream
Rewards, Little Indulgences, Favourites, Amazing Deals, Festive
Specials, What’s new etc. Debit Card
 * Free Visa Priority Platinum Debit Card for primary
accountholder with annual charges waived * Unlimited free cash
withdrawals on all ATMs (Axis Bank ATMs and Other Bank ATMs)
* Enhanced limit of Rs.1,00,000 on cash withdrawals
 * Purchase transaction limit of Rs.1,50,000 in a day
* Nil Fuel Surcharge
* Lounge Access
* Reward Points
* Occasion based cash back offers
Protection for self, family and assets
 * Personal Accident Cover of up to Rs.5 lakh on Visa Priority
Platinum Debit Card, as per Bank’s extant guidelines [With effect
from 01.05.2011, to keep the personal accident insurance cover
activated, the Cardholder should have made a purchase
transaction in 90 days prior to the day of the incident and
received salary credits in at least two of the three months
preceding the date of the incident.
 A report would also have to be made to Axis Bank within 60 days
of a personal accident or 30 days of loss of card.] * Zero Lost
Card Liability on Debit Card: As an Axis Bank Debit Card
customer, you will be insured for risk of loss due to fraudulent
use of a lost or stolen or missing debit card. All you need to do is
communicate the loss of your card by calling our 24-hour
customer service number. * Purchase protection: All consumer
durable goods purchased using the debit card are insured against
fire, natural calamity, burglary and housebreaking up to 90 days
from the date of purchase, eligible for a combined lost card
liability and purchase protection of up to Rs.1,50,000. * Life
Insurance solutions in association with Max Life Insurance Co Ltd
Benefits for the family
 * Easy access to cash with Visa Priority Platinum Debit Card for
joint accountholder with no issuance charges. Annual charges of
Rs.200 waived, subject to total purchase transactions in the year
exceeding Rs.50,000 * One zero balance savings account can be
opened for a family member anywhere in the country In case of
exigency
 * Overdraft facility with extended limit of 2/3 times of the net
salary (average of 3 months) as per eligibility. This limit is
capped at Rs.1,00,000 which is available for tenure of 12 months
* Preferential rates on Personal Loans, Auto Loans and Home
Loans, as per eligibility criteria 4.
 A wealth of privileges for those who earn them.
Axis Wealth Privileges:
* Exclusive premium service through Banking Privileges, Lifestyle
privileges & Investment privileges * Access to Premium Banking
branches
 * Dedicated Wealth Manager for all banking needs
eDGE Loyalty Rewards Program
Presenting eDGE Loyalty Rewards our bank wide loyalty program
where you can earn points on your Savings Account transactions
like * Registering for e-statement
* Ordering a cheque book online or through an ATM
* Registering and paying bills using internet banking and many
more That’s not all, you also earn points on spending with your
Debit / Credit Card as well. Our program lets you indulge in 500
fabulous rewards spread across multiple categories – ‘Dream
Rewards, Little Indulgences, Favourites, Amazing Deals, Festive
Specials, What’s new etc. Convenience in banking:
 * Bank at any of our over 1600 branches and a network of over
10000 ATMs
spread across more than 1000 centers * Unlimited free multi-city
at par cheque books
* Unlimited free Pay Orders / Demand Drafts drawn at Axis Bank
locations * No commission charged on collection of outstation
cheques drawn on Axis Bank locations * Electronic Fund Transfer
facility across all banks in India * Internet Banking with secure
fund transfer facility (with 2-factor authentication) to self and
third party accounts * 24×7 convenience at no charges with Axis
Mobile
 * SMS Banking* with features such as alerts on debits / credits
over Rs.5,000/- balance enquiry, enquiry on last 3 transactions
and status of cheque clearance etc * Free consolidated Quarterly
statement in physical form and option of free monthly e-
statements Debit Card:
 * Free MasterCard Premium Debit Card for primary
accountholder with annual charges waived * Unlimited free cash
withdrawals on all ATMs (Axis Bank ATMs and Other Bank ATMs)
* Enhanced limit of Rs.2,00,000 on cash withdrawals
 * Purchase transaction limit of Rs.5,00,000 in a day
* Nil Fuel Surcharge
* Lounge Access
* Reward Points
 * Occasion based cash back offers
Protection for self, family and assets:
* Personal Accident Cover of up to Rs.10 lakh on MasterCard
Premium Debit Card, as per Bank?s extant guidelines [With
effect from 01.05.2011, to keep the personal accident insurance
cover activated, the Cardholder should have made a purchase
transaction in 90 days prior to the day of the incident and
received salary credits in at least two of the three months
preceding the date of the incident. A report would also have to
be made to Axis Bank within 60 days of a personal accident or 30
days of loss of card.] * Zero Lost Card Liability on Debit Card: As
an Axis Bank Debit Card customer, you will be insured for risk of
loss due to fraudulent use of a lost or stolen or missing debit
card.
 All you need to do is communicate the loss of your card by
calling our 24-hour customer service number. * Purchase
protection: All consumer durable goods purchased using the
debit card are insured against fire, natural calamity, burglary and
housebreaking up to 90 days from the date of purchase, eligible
for a combined lost card liability and purchase protection of up to
Rs.5,00,000. * Life Insurance solutions in association with Max
Life Insurance Co Ltd Benefits for the family:
 * Easy access to cash with MasterCard Premium Debit Card for
joint accountholder with no issuance and annual charges * One
zero balance savings account can be opened for a family member
anywhere in the country In case of exigency:
 * Overdraft facility with extended limit of 2/3 times of the net
salary (average of 3 months) as per eligibility. This limit is
capped at Rs.1,00,000 which is available for tenure of 12 months
* Preferential rates on Personal Loans, Auto Loans and Home
Loans, as per eligibility criteria 5.
 Axis Bank is proud to be the banking partner of the brave men
and women who defend our nation. Especially for them, Axis
Bank has created a salary account that understands their life in
defence forces. Convenience in banking
 * Bank at any of our over 1600 branches and a network of over
10000 ATMs spread across more than 1000 centers * Unlimited
free multi-city at par cheque books
* Unlimited free Pay Orders / Demand Drafts drawn at Axis Bank
locations * No commission charged on collection of outstation
cheques drawn on Axis Bank locations * Electronic Fund Transfer
facility across all banks in India * Internet Banking with Fund
transfer facility to self and third party accounts * 24×7
convenience at no charges with Axis Mobile
 * SMS Banking* with features such as alerts on debits / credits
over Rs.5,000/- balance enquiry, enquiry on last 3 transactions
and status of cheque clearance etc * Free Quarterly statement in
physical form and option of free monthly e-statements Debit
Card
 * Free Visa Classic Debit Card for primary accountholder with nil
issuance and annual charges * Unlimited free transactions on
other banks ATM
* Enhanced limit of Rs.40,000 on cash withdrawals
* Purchase transaction limit of Rs.40,000 in a day
Protection for self, family and assets
* Personal Accident Cover of up to Rs.2 lakh on Visa Classic
Debit Card [With effect from 01.05.2011, to keep the personal
accident insurance cover activated, the Cardholder should have
received salary credits in at least two of the three months
preceding the date of the incident. A report would also have to
be made to Axis Bank within 60 days of a personal accident or 30
days of loss of card.] * Zero Lost Card Liability on Debit Card: As
an Axis Bank Debit Card customer, you will be insured for risk of
loss due to fraudulent use of a lost or stolen or missing debit
card.
 All you need to do is communicate the loss of your card by
calling our 24-hour customer service number. * Purchase
protection: All consumer durable goods purchased using the
debit card are insured against fire, natural calamity, burglary and
housebreaking up to 90 days from the date of purchase, eligible
for a combined lost card liability and purchase protection of up to
 Rs.40,000. * Life Insurance solutions in association with Max Life
Insurance Co Ltd Benefits for the family
 * Additional add-on ATM card available for primary salary
account * Easy access to cash with Visa Classic Debit Card for
joint accountholder with no issuance and annual charges In case
of exigency
 * Overdraft facility of up to 100% of net monthly salary credited
for PBORs and 200% of net monthly salary credited for Officers,
at personal loan rates at Bank’s discretion. Maximum cap of Rs.
1 lakh with a tenure of 12 months * Preferential rates on
Personal Loans, Auto Loans and Home Loans, as per eligibility
criteria.
 3. HDFC BANK
Benefits for Premium Salary Account :-
* ————————————————-
Zero Balance Savings Account
* ————————————————-
Free payable at par cheque book @ 25 cheque leaves per quarter
* ————————————————-
5 Free transactions per month at Non – HDFC Bank ATMs in India
* ————————————————-
Free for life Titanium Debit Card for the primary applicant with
cash ATM withdrawal limit of Rs. 50,000/- per day and POS
usage limit of Rs.75,000/- per day * ——————————————
——-
 Free for life add-on International Debit Card for the Second
Holder * ————————————————-
Free Personal Accidental Death Cover of Rs. 5 lakhs*
* ————————————————-
Anywhere Banking across our extensive Branch and ATM network
* ————————————————-
Free Monthly Account Statements (Option of E-Mail Statements)
* ————————————————-
Free Passbook facility available at home branch for account
holders * ————————————————-
Free DDs / MCs up to Rs 25,000 per instrument payable at HDFC
 Bank branch locations * ————————————————-
Free mobile and e-mail alerts (InstaAlert facility)
* ————————————————-
Free Bill Pay (Utility payments)
* ————————————————-
Free Phone banking, Mobile banking and Net banking facilities
 4. ICICI BANK
 | Salary Account| Easy Pay Account|
Available to| All cities| Corporate linked Salaried Customers in all
cities| Eligibility| All salaried employees of companies offered to|
All salaried employees of companies offered to| Minimum
monthly average balance (MAB)| Zero| Not Applicable| Charges
for non maintenance of
minimum monthly average balance| Not Applicable| Not
applicable| Annual Fees| Not Applicable| Rs.400 p.a.|
 Cash transactions at base branch (branches in same city)| Nil for
the first 4 transactions of a month; Thereafter in the month, Rs.
90 per transaction.| Nil for the first 2 transactions of a month;
Thereafter in the month, Rs. 90 per transaction.| Anywhere Cash
Withdrawals by customer or customers representative to the
debit of the customers own savings Account at a non-base
branch i.e. branch in other city| Nil for the first cash withdrawal
of a calendar month; Thereafter in the month, Rs.5 per thousand
rupees or part thereof, subject to a minimum of Rs.150
(Maximum withdrawal limit –
 Self: Rs.50,000 per day, Third party: Rs.15,000 per day)| Nil for
the first cash withdrawal of a calendar month; Thereafter in the
month, Rs.5 per thousand rupees or part thereof, subject to a
minimum of Rs.150 (Maximum withdrawal limit –
 Self: Rs.50,000 per day, Third party: Rs.15,000 per day)|
Anywhere Cash deposit by customer or customers representative
to the credit of the customers own savings Account at a non-
base branch i.e. branch in other city| Nil for the first cash deposit
of a calendar month; Thereafter in the month, Rs.5 per thousand
rupees or part thereof, subject to a minimum of Rs.150
(Maximum deposit limit – Rs.50,000 per day)| Nil for the first
 cash deposit of a calendar month; Thereafter in the month, Rs.5
per thousand rupees or part thereof, subject to a minimum of
Rs.150 (Maximum deposit limit – Rs.50,000 per day)|
 ATM Interchange (Transactions at Non ICICI Bank ATMs)| Nil for
the first five transactions (inclusive of financial and non-financial
transactions) in the month. Thereafter, Rs.20 (inclusive of
service tax) per cash withdrawal (financial) and Rs. 8.50
(exclusive of service tax) per balance inquiry, PIN change and
mini statement (non-financial) transactions.| Nil for the first five
transactions (inclusive of financial and non-financial transactions)
in the month. Thereafter, Rs.20 (inclusive of service tax) per
cash withdrawal (financial) and Rs. 8.50 (exclusive of service
tax) per balance inquiry, PIN change and mini statement (non-
financial) transactions.| Transactions at ICICI Bank ATMs| Free|
Free|
 Issue of DD drawn on ICICI Bank by cheque/transfer| Nil upto
Rs.25000 per DD per day; thereafter Rs.3 per thousand rupees
or part thereof, subject to a minimum of Rs.75 and maximum of
Rs.15000| Rs. 50 per DD for amounts upto Rs.10,000; For DD
above Rs.10,000 – Rs. 3 per thousand rupees or part thereof,
subject to a minimum of Rs.75 and maximum of Rs.15000|
Statement| Free Quarterly Statement sent by post OR| Free
Annual Statement sent by post| | Free Monthly e-mail
statement| Free Monthly e-mail statement on request| | Free
Monthly statement to be collected from branch| Free Monthly
statement to be collected from branch| Debit Card Fees for first
Account Holder| Nil| Rs.99 p.a.| Debit Card Fees for joint
Account Holder| Nil| Rs.99 p.a.| Debit Card Cash withdrawal
limit| Daily spending/ withdrawal limit: 25,000/25,000| Daily
spending/ withdrawal limit: 25,000/25,000| Cheque Books| Nil
for 30 payable-at-par cheque leaves in a quarter; Rs. 30 for
every additional cheque book of 15 leaves | Nil for 1 cheque
book of 15 cheque leaves in a year. Rs. 30 for additional cheque
book of 15 leaves| Charges for Multicity cheque payment| Nil.|
Not Applicable| Charges for SMS Alerts facility| Free| Free|
 Outstation cheque collection –through ICICI bank branch
locations| Upto Rs. 5,000 – Rs. 25 per instrument. Rs. 5,001 to
Rs. 10,000 – Rs. 50 per instrument.
Rs. 10,001 to Rs. 1 lakh – Rs 100 per instrument.
Above Rs. 1 lakh – Rs. 200 per instrument| Upto Rs. 5,000 – Rs.
25 per instrument. Rs. 5,001 to Rs. 10,000 – Rs. 50 per
instrument.
Rs. 10,001 to Rs. 1 lakh – Rs 100 per instrument.
Above Rs. 1 lakh – Rs. 200 per instrument|
Outstation cheque collection –through non ICICI bank branch
locations| Upto Rs. 5,000 – Rs. 25 per instrument. Rs. 5,001 to
Rs. 10,000 – Rs. 50 per instrument.
Rs. 10,001 to Rs. 1 lakh – Rs 100 per instrument.
Above Rs. 1 lakh – Rs. 200 per instrument| Upto Rs. 5,000 – Rs.
25 per instrument. Rs. 5,001 to Rs. 10,000 – Rs. 50 per
instrument.
Rs. 10,001 to Rs. 1 lakh – Rs 100 per instrument.
Above Rs. 1 lakh – Rs. 200 per instrument|
Cash transactions at branch in the event of non-maintenance of
MAB| Not Applicable| Not Applicable| Cheque books in the event
of non-maintenance of MAB| Not Applicable| Not Applicable|
 5. Punjab National Bank
 TOTAL FREEDOM – SAVING FUND SALARY ACCOUNT
Highlights
Bank| Punjab National Bank|
Category| Salary Account|
Minimum AQB
(Average Quarterly Balance)| No minimum balance required |
Interest Rate| 4%|
Card Offered| ATM cum Debit Card
Free of Cost PNB Debit/ ATM Card |
 Main Features |
|
* Saving Fund Account to Corporate Employees for enabling
them to have their Salary Credited as well as availing overdraft
facility up to Rs. 15,000/- or the last salary credited in the
 account whichever is lower, at our interest rates applicable to
Personal Loans to employees, it would be adjustable in bullet
repayment at the time of next salary credit. * Free Cheque
Books for routine requirements, (except bulk requirements for
loans to be availed at any other bank- in that case normal
cheque book charges would be levied). * Free inter-sol
transactions
 * Free funds transfer from their accounts within our CBS
branches and at 50% discount at non-CBS branches. * Free
issuance of all types of certificates including interest certificate
and balance certificate, etc. * Free of Cost maintenance of
Demat Account (we shall be waiving the charges to be earned by
PNB as annual fee, charges payable to NSDL would be recovered
from the customers). * 50% discount in one locker at the branch
convenient to the customer * PNB-HSBC Credit Cards shall also
be got considered by HSBC on priority basis (only for eligible
employees, at existing HSBC centres).| Fees & charges |
 |
Overdraft interest| overdraft facility up to Rs. 15,000/-| Cash
Transaction| Intersol transactions including cash
withdrawal/deposits Free| ATM transaction at own bank| All
transactions on PNB’s Networked ATMs are free| Cash withdrawal
at ATMs in India| On transactions of other banks’ ATMs,
(excluding ATMs coming under MITR Shared ATM Network, NFS
ATM Sharing Arrangement, PNB~SBI Bilateral ATM Sharing
arrangement ) following charges shall be applicable: Cash
withdrawals Rs.38/-
 PNB~SBI Bilateral ATM Sharing arrangement: Rs. 22/- per
transaction| Add-on debit card| Share the convenience of PNB
Debit card with your loved ones .Simply gift them add-on card .
PNB Customers of CBS branches can get two add-on cards
alongwith his own Debit card for free.The person you are gifting
the card to does not necessarily has to be an account holder with
PNB.| Statement/Duplicate Account Statement| Free Statement
of Accounts| Cheque Books| Free Cheque Books for routine
requirements (except bulk requirements for loans to be availed
 at any other bank- in that case normal cheque book charges
would be levied)| Interest Certificate| Free|
 Balance Certificate| Free|
|
 Services & Features |
Overdraft Facility| Yes|
Reward Points| No |
Internet Banking| No |
Phone Banking| No |
Mobile Banking| No |
SMS Alerts| No |
|
 Need for the Study
Despite having such value proposition both to Bank as well as
the customers, SBI have not made a major breakthrough in
offering CSP to the corporate. That is why, this study is an
attempt to put the things in right perspective. The same is done
with a study on how SBI products fare vis- a-vis similar products
being offered by other banks.
 Statement of Problem
* SBI LHO, Hyderabad want to know about the customer
perception and expectation about the salary package provide by
them to the corporate people. * To find out what kind of service
provide by the competitors in this sector. * To find out the
reason for the low penetration.
 * How the products are helping the customer.
* To know the utility of the product.
* To find the awareness level of customers towards SBI’s
facilities.
 Research Objectives
Summer Internship Project gives a practical exposure and helps
in acquiring the on road skills.
 * The objective is to find out the reasons of low penetration in
corporate salary package of SBI.
 * To find out the services that other bank given to their
customer.
 * To build the relationship with the customers and to follow up
them, make sure that they are satisfied with the product.
 * To maintain good relationship with the corporate employees.
 * To get more references from the customers and generate new
leads by following a chain process.
 * To place SBI CSP plans ahead of the competitors.
 * To find out the customer expectation in salary account and to
find out the using patterns of the people.
 * To make the customer aware of the benefits of the product and
convince them to go for SBI CSP plans.
 Scope of the Study
 The project deals with the awareness level of the employees in
respect of various salary packages lunched by the bank. This also
covers comparison of SBI Salary Packages with other similar
products from the competitors in terms of procedures, features,
advantages and disadvantages from a customer’s point of view.
Finally some marketing tips are also given to popularize the
product among customers. The study deals with the comparison
of Salary Package products of the following banks:
 1. State bank of India
2. Punjab National Bank
3. HDFC Bank
4. ICICI Bank
5. Axis Bank
6. Kotak Mahindra Bank
 It covers the following features of their personal loan products
which were rated important by the customer during the course of
study: eligibility, Loan amount, Interest rates, Processing fee,
Tenure of the Loan, Documentation required, Special strategy
acquired, additional charges levied, Margin money required,
Guarantee etc. The study is conducted in the Jubilee Hills Branch
of SBI under Hyderabad Zone. The feedback has been collected
from the Customers as well as the staff members dealing with
corporate salary package customers of the Bank.
CHAPTER IV

Research Methodology:
Research methodology

Research methodology is a methodology for collecting all sorts of information & data
pertaining to the subject in question. The objective is to examine all the issues involved &
conduct situational analysis. The methodology includes the overall research design,
sampling procedure & fieldwork done & finally the analysis procedure. The
methodology used in the study consistent of sample survey using both primary &
secondary data. The primary data has been collected with the help of questionnaire as
well as personal observation book, magazine; journals have been referred for secondary
data. The questionnaire has been drafted & presented by the researcher himself.

 Sample Size:

Sample of 2000 people was taken into study, and their data was collected

 Sampling Technique:

To study the Project, a Simple Random Sampling technique is used.

 Data Collection:

Collection of data is done by

Secondary Data & through

 Questionnaire
i.e., Primary data was collected through Questionnaire.

 Data Analysis:

After data collection, I’m able to analyze customer’s views, ideas and opinions related
to Advance Product and about SBI Advance Product and from this, SBI will come to
know the customer requirements.
 Data Interpretation:

 Interpretation of data is done by using statistical tools like Pie

diagrams, Bar graphs, and also using quantitative techniques (by
using these techniques) accurate information is obtained.

 Classification & tabulation of data:

 The data thus collected were classified according to the categories,

counting sheets & the summary tables were prepared. The resultant
tables were one dimensional, two dimensional.

 Statistical tools used for analysis:

 Out of the total respondents, the respondents who responded

logically were taken into account while going into statistical details
& analysis of data. The tools that have been used for analyzing data
& inference drawing are mainly statistical tools like percentage,
ranking, averages, etc.

As per questionnaire and market surveys I have find out different responses from
different people. According to their responses I analyze the findings and draw certain
remarks.

The Methodology adopted in conducting the Research/study must be fully explained.

How was the study carried out? What was its basic design? If the data were collected
by means of questionnaires or interviews, then exactly what questions were asked..?
If measurementswere based on observation, then what instructions were given to the
observers? Regardingthe sample used in the study the reader should be told: Who
were the subjects? How many were there? How were they selected? The statistical
analysis adopted must also be clearly stated. In addition to all this, the scope of study
should be stated and the boundary lines be demarcated. The various limitations, under
which the research project was completed, must also be narrated.

In this section you are required to furnish:

 Objective of the study

 Hypothesis
 Scope of the study
 Managerial usefulness of study
 Research Design, Population, Sample, Primary and Secondary Data
 Use of Statistical techniques for data analysis
  Limitations

CHAPTER V

Data Analysis:

A detailed presentation of the findings of the study, with supporting data in the form
of tables and charts together with a validation of results, is the next step in writing the
main text of the report. This generally comprisesthe mainbody of the report, extending
overseveral chapters. The result section of the report should contain statistical
summaries and reductions of the data rather than the raw data. All the results should
be presented in logical sequence and split into readily identifiable sections. All
relevant results must find a place in the report. But one is to decide about what is
relevant in the basic question. Statisticaltools are to be used for analyzing the data,
which is mandatory.

Customer visit report: Vidyut Bhawan

PBBU Department, SBI

Introduction
Jaipur Vidyut Vitran Nigam limited is engaged in distribution and supply of electricity in
12 districts of Rajasthan. The project that I am involved with deals with the improvement
of on-boarding experience of CSP customers. Vidyut Bhawan being a state government
undertaking has state government salary package tie up with the SBI. We visited the
corporate to seek their feedback of CSP customers.
Objective
The main idea of the visit of was to know the satisfaction level of CSP customers and
know the area of improvement in the CSP features.
Summary
The visit was held on 28th June 2019. There are six departments in Vidyut Bhawan. We
contacted the account officer of JVVNL (Jaipur Vidyut Vitran limited) Mr B.S. Basniwal.
We got chance to speak to different customers of corporate salary package. Here we
found out that most of the customers were not aware about the conversion of their regular
savings account to the corporate salary package account. Their was lack of awareness
among the customers. We took a survey through our customer feedback questionnaire in
which we got some suggestions to improve the experience of CSP customers. Most of the
customers wanted some special policies to be framed for Vidyut Bhawan as it has a
capacity of more than 6000 employees.
Following suggestions were given by the customers:
  To eliminate the compulsory purchasing in credit card
 To exempt the SMS charges
 To reduce documentary formalities in day to day banking
 To free credit card charges
 Reasonable policies
 Faster services

Findings
1. Lack of awareness among customer about the corporate salary package
2. Disappointment with the branch services
3. Unawareness of the benefits provided by the bank in CSP
4. Lack of communication between bank and customers

Recommendations:
 To give a presentation on the corporate salary package or atleast send them the
message about the features of CSP
 To implement a special policy or waive off some charges for vidyut bhawan due
to their mass employees accounts maintained at SBI.
Conclusion
SBI provides a large number of services to their customers but the awareness of these
services is equally important. We should improve our communication with the customers
to enhance their experience and get loyalty towards bank.

Global stones pvt ltd

Objective
To know the feedback of csp services with existing customers and to acquire new
customers

Introduction
The visit took place on 30th may at bagru. Global stones pvt ltd specializes in processing
of all kinds of rough granite4, marble, sandstone and onyx blocks, they bring to the world
range of coloured stones from quarries of south india, rajasthan, madhyapradesh and
Gujarat. We vsited the company to know the on- boarding experience of csp customers
and acquire new customers.

Experience of visit
We had conversation with the HR executive of global stones pvt ltd. We asked him his
experience about the features of CSP as well as the services of the bank’s branch in which
their accounts are maintained. We asked them to maintain their new accounts with the
SBI. The HR executive was not happy with the services of the SBI’s branch at Bagru. 300
CSP accounts were maintained at the branch from Global stones pvt ltd.
Findings
The firm was not satisfied with the services of branch as they dint get the quick response
from the branch personnel
The branch took more days to transfer the salary into their employees account
They did not know about all the benefits of CSP
They had misunderstanding about the personal accidental insurance, they thought we dint
provide them the claim

Information by us
Various benefits of CSP to the customers
The salary which was transferred manually was changed to the trigger system in which
the salary is transferred instantly
The insurance which they were claiming didnot come under the CSP

Recommendation
Faster services by the branch
Cooperation from the SBI personnel
Instant problem handling
Proper communication among customers and sbi employees
Conclusion
Overall the general impression we got from this visit was that even if the SBI is providing
the better features than other banks in CSP accounts, its not able to acquire new
customers due to the poor service quality of branches and irresponsiveness. In the days of
intense competition, superior service is the only differentiator left before banks to attract,
retain and partner with the customers.

CHAPTER VI

Conclusions / Suggestions and Recommendations:

The conclusions and/or recommendations are based on the discussions and

interpretations of the results obtained. It would be helpful to the reader if other
possibilities pertaining to the stated conclusions and/or recommendations are
discussed.A statement of Suggestions is required to be in non-technical language so
that all concernedcan understand it. Based on data analysis presented in earlier
chapter relevantobservations/inference is to be made & practical recommendations are
expected to be given to the organization.

1. References
Reference Books, Journals, Newspapers, Web Sites, Reports, etc are to be listed, out
here.Use the APA style to enter the references.
[1] Greene, D. and Williams, P. C. Linear Accelerators for Radiation Therapy, Second
Edition. IOP Publishing Ltd., Bristol and Philadelphia, 1997.
[2] ISO. Language Of Temporal Ordering Specification, ISO 8807, International
Organization for Standardization, Geneva, 1989.
[3] Jacobson, J. and Andersen, O., 1997. Software Controlled Medical Devices.
Swedish National Testing and Research Institute, Sweden, 8(2), 142-147
[4] Turner, K. J. The Rules for Sailing Races on PDAs, J. Navigation, 23(5):114-240,
May 2002.

2. Appendices section (if required):

The contents of an appendix are essentially those, which support or elaborate the
matter in the main text. Information that is not essential to explain your findings, but
that supports your analysis (especially repetitive or lengthy information), validates
your conclusions or pursues a related point should be placed in an appendix. We give
below some items, which normally form a part of the appendix. These are (i) annual
report (ii) financial results (iii) flow chart (iv) copy of manuals (v) the questionnaire
used (vi) maps etc.