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Six Sigma Definition

Six Sigma is a highly disciplined management

approach that focuses on developing, and
consistently delivering near-perfect products
and services to customers.

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Six Sigma Facts

A disciplined approach
A Customer centric model
A method for making data driven decisions
A focus on reducing variation
3.4 Defects Per Million Opportunities

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3 Interpretations of Six Sigma

Six Sigma as a Performance Measure

Six Sigma as a Problem Solving Tool

Six Sigma as a Management Philosophy

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How Six Sigma Became Popular?

1986: Bill Smith, a senior engineer and

scientist, at Motorola, introduces the
concept of Six Sigma, in their pager
production line.
1994: Larry Bossidy launched Six Sigma
at Allied Signal, and used it across their
organization.

1995: Jack Welch launched Six Sigma at

GE. He mandated its use across all lines of
business; including financial services.

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Critical-To-Quality

Delivery Time 

Acceptable to Not acceptable to

customers customers

23.5
20 mins 30 mins 40 mins

In this case, Delivery Time is critical in assessing the quality of

Service. Thus it is a process performance measure
In Six Sigma, we call this type of measure as Critical-to-Quality or
CTQ
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 A
WORLD CLASS PROCESS
is a result of
a
Process Centered on
Customer Specification
with
Reduced Variation
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About Us

We are a Consulting & Management firm & help clients in:

• Deriving & executing Business & Functional Strategies
• Making Customer Experience a competitive advantage
• Improving profitability by leading Business Transformation initiatives

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