DATA ANALYST / BUSINESS ANALYST

Bridging the gap between Business and IT to ensure delivery of business benefits in solutions and operations. Understanding the business
needs, and through a structured process documenting and validating them in the Requirements Elicitation Document and Business Case.
Identifying stakeholders, eliciting their needs, assessing their readiness and applying Change Management to ensure the successful delivery
of the solution. Contributing to the testing and validation the functionality of the technical solution against the business requirements.
Building and maintaining strong relationships with clients. Participating in quality assurance and governance functions as required in the
Company project framework.

Job Functions

Analysis,Data Analysis,Information Technology

Industries

Insurance

Specification

Key Tasks & Accountabilities

Change Management

•During the conceptualisation phase, conduct a Stakeholder mapping. Continue to assess stakeholder impact (Stakeholder Assessments) for
the duration of the project and implement appropriate actions to mitigate issues.

•During the initiation phase, design and implement a Communication Plan and Strategy that will address the needs of the main
stakeholders.

•Prior to Implementation, conduct a Change Readiness assessment to identify implementation risks and issues.

Business Process Document

•Define and document the As-Is and To-Be processes of the project. Define the scope of the project in terms of people-process-technology
that is impacted. Requirements Elicitation documentation

•During the elicitation phase, facilitate interactive workshops to elicit and clarify business requirements and impacted business processes.

•Gauge the extent and depth of a problem which may or may not be confined to his/her own business or development area through his/her
insight into the extent of the problem or opportunity.

•Challenge the business in their thinking, especially to understand the intent of the business requirement. Pursue enquiries with clients to
understand the "why" rather than the "what" of the business request.

•Create and maintain the Business Requirements Specification and Project Glossary document. Maintain and update the Requirements
Traceability Matrix.

•In all cases apply knowledge of the business strategy, processes and products to ensure that the documents sufficiently address the
underlying business need for the project.

•Ensure that documents adhere the required internal standards.

•Provide input to the Project Workbook. Review these documents with clients to resolve ambiguity and possible misunderstanding.

•Obtain sign-off on the documents that were authored.

Solution Review

•Participate in client planning forums and advise on solutions. Identify and highlight opportunities for improvement.

•Highlight risks and benefits of alternative solutions.

•Engage the business on the impact of implementing the solution, specifically risk associated with resourcing or secondary impacts such as
training needs & post-production support.

•During the Testing phase, contribute to the process of validating the project deliverables against the requirements.
Benefits Validation Report

•During the Post Implementation phase, analyse and validate the project benefits and produce the Benefits Validation Report.

•Contribute to the creation of the Post Implementation Review (PIR) and Key Learning Review.

Learning and Growth

•Discuss and agree a development plan with their manager.

•Focussing on developing an in-depth understanding of their current job purpose.

•Proactively investigating options that will support their learning goals through activities such as project secondments, participation in
projects, self study and formal training.

Internal Relationships

•Project/program stakeholders like customer, sponsor, project/program manager, change management consultant, project team members

•Business analysis (BA) community; business architects

•Strong link with leadership team

External Relationships

•Outsource partners, suppliers and consultants

•Change management experts

Qualifications Requirements

•Matric

•Relevant degree/National Diploma related to Information Technology

Beneficial

UML Expert courses, BPMN course, Business Analyst Diploma

Experience

•Minimum five years experience in the short term insurance industry

•Experience in business analysis

•MS Office Suite

•MS Visio

Process

•Business Analysts

•SDLC

•ITIL