The Leadership Script

Tammera D. Caine, MS, CPHQ

Ohio KePRO

 Objectives

• Describe the eight leadership roles of

quality leaders

• Develop a performance improvement

plan

 Leadership Realities

Responsibility Achievement

Pragmatism
Learned Optimism

Strategic
Commitment
Humility
Customer
Focus
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 Eight Leadership Roles

• Selector • Negotiator

• Connector • Healer

• Problem Solver • Protector

• Evaluator • Synergizer

 The Selector

Evaluate the fit between an employee

and a job role, and make decisions
based on that evaluation:
• Hire
• Reselect
• Debrief
• Terminate

 The Connector

Commitment
Empowerment
Empathy
Involvement
Awareness
CONTACT
Indifference
Avoidance
Hostility
Contempt 6

 The Problem Solver

(Includes Delegation)

• When to delegate?

• What to delegate?

• To whom to delegate?

 The Evaluator

• Service to customers

• Service to the team

• Stewardship

• Technical expertise

 The Negotiator

Identifying Customer Needs

Technical Strategic

User Social

 The Healer

Urgent & Important Urgent & Not Important

Not Urgent & Important Not Urgent & Not Important

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 The Protector

Diagnose and respond to threats

of organizational well-being through:
• Risk Assessment
• Type
• Source
• Level
• Duration
• Conflict Management

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 The Synergizer

• Selector • Problem Solver

selects the right people puts people in the right
and puts them in the place at the right time
right place doing the right work
(mission-focused)
• Connector
connects people to • Evaluator
each other and the ensures that work is
mission done the right way

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 The Synergizer

• Negotiator • Protector
develops the right protects the right
agreements for the people from crisis
right reasons and conflict

• Healer • Synergizer
heals and preserves creates a whole
the right people greater than the sum
of its parts

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 The Leadership Script

Workshop: Be Your Own Personal Coach

1. Establish a Context
2. Assess the Situation
3. Analyze and Identify
Opportunities/Solutions
4. Test/Research the Solutions
5. Take Action
6. Re-evaluate
7. Improve Continuously
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 Ohio KePRO Tel: 1.800.385.5080

Rock Run Center, Suite 100 Fax 216.447.7925
5700 Lombardo Center Drive www.ohiokepro.com
Seven Hills, Ohio 44131

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Please Insert all slides before this slide…This is to be the last slide of all
presentations.

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 Step 1: Establish a Context

Needs: What do I Need?

Technical needs: Strategic needs:

_______________________________ __________________________________
_______________________________ __________________________________
________________________________ ___________________________________

Social needs: User needs:

________________________________ __________________________________
________________________________ __________________________________
________________________________ __________________________________

Goals: What are my goals/objectives for my career as a leader/manager?

List them in order of importance.

1. ________________________________________________________________________

2. ________________________________________________________________________

3. ________________________________________________________________________

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 Step 2: Assessment

Review the eight leadership roles, and list observations:

Selector:

Connector:

Problem Solver:

Evaluator:

Negotiator:

Healer:

Protector:

Synergizer:

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 Step 3: Identify Opportunities/Solutions

Review your leadership skills (step 2), along with your personal aptitudes to identify any inconsistencies.
Which of these factors prevent you from meeting your goals and needs?

If the challenges you face prevent you from meeting your goals …
Assume the responsibility to change your current situation and reduce the challenges.

If your principles do not adequately support attaining your goals …

Practice the leadership roles to gain a better understanding of values, or re-select yourself into a
situation where your values are in congruence with your job.

If your leadership role skills do not adequately support attaining your goals …
Practice the leadership roles where you have an opportunity for growth.

If your aptitudes are not in congruence with your goals or your current position …
Re-evaluate your goals to see if they are realistic and select other goals that build on your
inherent strengths.

My opportunities for personal performance improvement:

1._____________________________________________________________________

2._____________________________________________________________________

3._____________________________________________________________________

4._____________________________________________________________________

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 Step 4: Test / Research the Solution

What else do you need to know in order to create a plan for each of the opportunities listed in
step 3?

1. _________________________________________________________________
_________________________________________________________________
________________________________________________________

2. _________________________________________________________________
_________________________________________________________________
________________________________________________________

3. _________________________________________________________________
_________________________________________________________________
________________________________________________________

4. _________________________________________________________________
_________________________________________________________________
________________________________________________________

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 Step 5: Create a Plan

What should you do to effect the necessary changes?

Rate on a scale of 1 to 10
1 = Low
10 = High

Action (What) Who When? Resources Cost? Benefit

How Long? Needed? (time, $, etc) (skills, personal
fulfillment, finances, etc.)
______________________________________________________ _____________________________

Identify the opportunity and plan with the greatest benefits and/or lowest costs:

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

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 Step 6: Evaluate the Plan

What criteria will you use to evaluate your plans?

Action Evaluation Criteria When?

_______________________________________________________________________

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