SYSTEM ENGINEER

UMAR HAYAT
Muroor Road near Abu Dhabi media,
Mobile No.: 055-860 2341
Umerhayat2013@hotmail.com

OBJECTIVE
A Systems Engineer at Advansys Technical solutions is responsible and resolving for a numerous desktop,
server and network support issues across different clients in a professional manner and seeking a
fulfilling position as Systems engineer and support of all IT Needs that offers me a great challenge to
provide excellent customer and mission support

PROFESSIONAL EXPERIENCE

IT Desktop Support Engineer

Advansys Technical Solutions, Abu Dhabi, UAE (July 2018-Present)
 Worked in a team providing support to the organization with uninterested connectivity
and system uptime.
 Diagnosed hardware and software problems, and replaced defected components.
 Maintained and administered computer networks and related computing environments,
including computer hardware, systems software, applications software, and all
configurations.
 Applied OS patches and upgrades on a regular basis, and upgrade administrative tools
and utilities. Configure/add new services as necessary.
 Researched and resolved issues concerning user laptop, desktop, and mobile experiences.
 Deployed and managed by anti-malware, anti-virus, anti-spam software on laptops and
desktops.
 Provide support for troubleshooting issues related to Active Directory, Exchange Server,
MS Outlook and other Applications.
 Configured Group Policy Objects to create a secure Windows Infrastructure.
 Created user ID's, roles, groups OU's and joined workstation to Domain and building
Windows domain Controllers.
 Manages the Offsite and onsite backup schedules.

IT Support Engineer
Qeemah Integrated Media Solutions, Abu Dhabi, UAE (Aug 2016-June 2018)
 Provide applications or computer troubleshooting and on-site support to users.
 Diagnose & troubleshoot the problems in computer hardware, printers, scanners and
other Peripherals.
 Perform installation of Microsoft operating systems, PC software & data backups
 Map network drives & share network folders, troubleshoot printers, scanners and
coordinate with suppliers, vendors
 Manages website and social media services platform like (Facebook, Instagram) etc
SYSTEM ENGINEER

 Manages Active Directory administration tasks i.e., user creation, pwd resetting, Quota
mgmt, Offsite and online backup schemes.
 Install, Maintain, operate and support manufacturing computing infrastructure and
Applications.
 Restore IT Systems and services based on troubleshooting guides.

System Engineer
Roofline (Pvt) Limited, Pakistan (Feb 2015-May 2016)
 Check and Fix all the problems surrounding Computer Software, Hardware & Network
issues.
 Installing, configuring & administrating Windows 7 professional in all PCs of computer
lab.
 Log & categorize any computer problems reported by the end users.
 Manage ERP Server Sage along with Client computers connectivity and troubleshoot
issues.
 Also manage Attendance system and CCTV issues.

IT Officer
Dhabi Group, Abu Dhabi, UAE (Oct 2008-Sept 2013)
 Manages Client Server infrastructure, administer blackberry server for registering users
on mobile for emails.
 Windows desktop support, LAN Troubleshooting
 Documentation of IT Assets.
 Responsible for reporting IT Manager for Daily issues and routine works.
 Data center administration including cable rack management.
 Responsible for weekly backup of server and client computers onsite/offsite backup
policies.
 Implements antivirus protection suite for client and server computers.
 User mailbox management including migration MS Exchange server 2007 to 2010, also
supports MS outlook issues on client computers.
 Implements GPO policies as well as quota management.
 Manages ERP server including software up gradation from Sage ERP 4.5 to ERP 300.
 Manages Troubleshoot in MS Office, 2007, 2010 installation and configuration.

Computer Hardware Engineer

Al Rahal Computers LLC, Abu Dhabi, UAE (Mar 2007-Sept 2008)
 Installing, troubleshooting computer hardware, registering windows with Microsoft.
 PC Assembling installation, configuration, external/internal peripherals
 Troubleshoot servers, printers, scanners etc
 Installing antivirus software and updating server and client.
 Creating workgroup/client server network.
SYSTEM ENGINEER

EDUCATION

Bachelor in Computer Sciences 2003-2001

RiversDale College of IT Pakistan
Intermediate in Computer Sciences 1999-2001
Garden College

CERTIFICATIONS& SKILLS

 Microsoft Certified IT Professional- Enterprise Administrator (MCITP-EA)

 MCP-Windows XP
 Client O/S Knowledge: Windows 7, 8, 10
 Server O/S: Windows Server 2008, 2008R2, 2012, 2016
 Services: DNS, DHCP, Backup & Restore using MS DPM
 AD: Windows Server 2000, 2003, 2008, 2012R2,2016
 Mail Server: Exchange Server 2007, 2013
 ERP: Sage ERP 4.2, Sage ERP 300 with database of Pervasive SQL
 Datacenter Mgmt: Cable Rack Management, Fire protection system, Cooling System
for Server with coordination of vendors.

PERSONAL INFO

Date of Birth : December 14, 1983

Nationality : Pakistan
Gender : Male
Status : Married
Visa Status : Employment
Languages : English, Urdu, Arabic (Negotiate level)

“I hereby certify that the above information is true and correct with best of my knowledge and
beliefs.”

Umar Hayat
Signature